Went to this location and it was practically empty only 2 people in front of me in the line. I was not greeted even though the server doing the first stop locked eyes with me 3 times. It took two people (the aforementioned server and a cashier) to help them. After 5 minutes I still was not acknowledged. Several other workers were there doing various task. 5 workers were at the table on a break (not their fault but crazy that the company would schedule that). Another chunk of time goes by and I'm still not acknowledged and actually other orders are being made... I'm assuming they're online orders. I walked out after at least 20 minutes of waiting. There is not a thing a chipotle that takes that long to make and I did not even end up getting food after wasting my time. read more

This Chipotle location is across from my nail salon. I was hungry and it was raining so I decided to stop in. The parking lot was about half full so parking isn't an issue if you decide to visit. Inside the establishment is pretty clean. The line was a tad bit long but moving fast. Here's the main issue. I overheard every person in front of me complaining about the portion of meat. When I get to my turn, I realize that the server is literally counting the pieces of meat. I wanted half chicken and half steak and she gives me half of a half scoop. I'm not making this up. The patrons behind me even complained about their serving. The patron in front of me asked for DOUBLE chicken and double steak just to get a normal portion. The server was unmoved. I've definitely been given normal portions at other locations. This was a first for me. The rest of the visit was fine. I checked out and left. That will be my first and last time there. read more

Chipotle Mexican Grill - This is supposed to be double chick and steak. It's equal to a single serving on one meat. - Mexican Near Me - Laurel, Maryland

Should be 0 stars!! This Chipotle is going down hill! I've been coming here for 10 years plus and the last 4 times have been horrible!! I ordered a chicken bowl with beans, chicken, sour cream and cheese. I had to yell at the lady to STOP putting sour cream on she was adding the 3rd scoop (i didn't say extra). All the staff does is talk talk talk to each other and not listen to the customer. The manager was right in the mix talking along also! When I check the receipt they added extra chicken and I didn't get extra chicken! read more

Chipotle Mexican Grill - Mexican Near Me - Laurel, Maryland

Go here if you want to receive the wrong order and not get refunded. Poor customer service do better chipotle.

FOOD PORTION WAS TRASH! I paid my money and spent my $15 and the rice looked like it was spread thin in the bowl and barely any chicken! Truly ridiculous!!! Do better Chipotle!!!! Or cut your price!!! read more

The workers tn was very rude and didn't say much but I don't blame dem I be ready to go home too but the food so fresh tn n it's good read more

Chipotle Mexican Grill - Mexican Near Me - Laurel, Maryland

Kudos to the staff that were in there today. I came in around 5 o'clock. This has probably been my best experience at chipotle in a long time. The young lady that started my bowl she was very generous with the rice and chicken. Chile some people act like that the food is their own personal stash lol. Her demeanor was super pleasant. I wish i had gotten her name. All of the staff were actually friendly and my bowl was really good. These young men and women really did a great job today read more

Chipotle Mexican Grill - Now this pic looks like trash but i started digging and mixing. So don't pay attention to this lol - Mexican Near Me - Laurel, Maryland

Horrible food quality and even worse customer service. March 11, 2023 I ordered a featured item through the mobile app (Keithadilla) and they told tell me they didn't have it after confirming the order . This was upsetting but not the deal breaking issue for me. I asked did they carry any of the order- (I'd ordered a side of guacamole) and I was told no. Now, I know this is a lie because I have purchased chips and guacamole from Chipotle previously. Not having a featured item is one thing but refusing to not sell the chips and guacamole- that I can clearly see you have is another thing entirely. SMH. This was my second attempt to patronize this establishment after ordering a burrito that had rice harder than cement in it. NEVER AGAIN. read more

Chipotle Mexican Grill - Chipotle laurel MD Baltimore Avenue - Mexican Near Me - Laurel, Maryland

Decided to give this place another shot! SMH i have no idea why I even bothered. Literally long line very slow unmotivated workers. Took 30 mins to finally place an order food was very plain not sure what happened to the marinating process. Chips was burnt and unsalted tasted old like it's from the day before. read more

We were in the mood for Chipotle today. The trip there was quick & easy. This location is usually very busy with a line to the door but they're always quick with getting get you out the door. This location still accepts online orders to pick up. Try the new Chicken Adoba read more

See all

Used to be a good place to eat. Now they are so skimpy on the protein portions that it's basically like eating a vegan burrito bowl that cost $16. The management should be ashamed of themselves. Worst part is I got it delivered so I couldn't check it. Go somewhere else to eat. Plenty of Mexican restaurants in Laurel to choose from where you get more bang for your buck. Screw you Chipotle. read more

Unfortunately this is the closest to my job . They serve you the skimpiest portions of protein . They literally put 5 pieces of chicken and look you straight in the eyes . I will have to wait to go back around my area from now on . The lady at the beginning of the line with dreads has a nasty attitude you can see it thru the mask. So dissatisfied read more

The food was okay,but the tables,and the workers were garbage.I told the worker to give me lots of cheese and she only gave me a little bit,garbage. I do not recommend coming chipotle instead start a boycott to be better. read more

Cool chipotle location, the parking can be a little tight but the lines are always short. The manager walks around to make sure your food is ok and you are pleased. I did think that was a nice added touch that stood out. The place stays clean and the food is usually fresh. I do not recommend coming the last 30 min as some food may not be available. read more

DONT get guacamole from here. I almost chipped a tooth because they left a seed it. Also they left the avocado almost whole and a peace of the skin too. Honestly ridiculous read more

Chipotle Mexican Grill - Mexican Near Me - Laurel, Maryland

Wow..used Uber and CHIPOTLE did us dirty! This is my To go spot and hoped I had the same quality. SMALLEST BURRITO EVER! Paid a extra $5 for half the burrito to be delivered. SHAME! We wound up ordering from Jersey Mikes read more

Chipotle Mexican Grill - mini burrito...half the normal size - Mexican Near Me - Laurel, Maryland

RATS - The man who filmed the TikTok of rats in a Popeyes in DC was recently fired, reminded me to post abt Laurel Lakes in case that is ignored too. I regularly took my dog to Petco, every evening driving on the service road behind the restaurants, my car had a team of rats running next to it from behind Wendy's (my headlights made them run), as well as a small herd (half dozen) that ran from the lot of Hibachi Grill towards Chipotle. I saw the rat squads on multiple evenings and never ate at those establishments. I've since moved from the area. read more

Just stopped in this spot for some chips and cheese sauce. I'm still not sure if I like it...it's like close, but no cigar. I want it to be heartier and have more flavor. They should probably go back to the drawing board on that cheese sauce. This location was clean and had an outdoor dining option which is always a plus. The setup is different than any other Chipotle. Laurel is a nice area to spend time when you have errands to run. This plaza offers and aldi, Staples, michaels, Lowe's, five and below, and a Buffett. read more

Chipotle Mexican Grill - Mexican Near Me - Laurel, Maryland

See all

Can't say I've had a worse customer experience in awhile. Didn't receive the correct order. Called and wanted to ask for something to be changed, and the call was never answered. I called the # twice, letting it ring for a good 3 minutes each time, nothing. Not driving there in person, as it's high COVID season, but know I will never return to this location. Disappointed. read more

Chipotle in general is really becoming garbage- there are a lot of competitors who offer a similar product at around the same price point with better service and ingredients. They want you to use the app, but there is no way to solve problems on there. Anyways, this location was THE WORST of any I've been to. It was dirty. Every cashier had a terrible attitude. They messed up my burrito bowl order that I ordered the first time online 3 times (all they have to do is read a ticket that prints) and couldn't refund me in store. Moe's Southwest Grill and Sardi's in the area are far better options, in addition to the plethora of other restaurants around there that actually want your business and are worth the money. STAY AWAY from this trifling location. read more

I got a chicken burrito bowl here and found the meat to be rather dry. There was a bit of added kick to the chicken, which was a nice surprise for me. The staff was friendly and they did a good job hooking it up with the portions in true Chipotle fashion (see the heap of burrito stuffs in the pic). My own tip; ask for each ingredient individually as you're moving down the assembly line. It's slower but they always pile it on, thinking each addition is your last add-on. You're welcome. read more

Chipotle Mexican Grill - There's more than just lettuce under there, I promise. There's dry chicken meat there too! - Mexican Near Me - Laurel, Maryland

Spicy food never ask for anything spicy, like wtf stop doing the food spicy Come on y'all some people don't like that

This is probably the worst restaurant I've ever been to. And that's high praise because Laurel has terrible restaurants. I'd rather play Russian roulette than to believe i'm getting the correct order from this store. Disgusting customer service, disgusting food, and disgusting attitudes towards their employees (as a former employee). read more

This chipotle is fairly decent. I have yet to dine in at the location, but i always do a pick up order whenever I order for lunch. Each time I've gone for my pick up order, I end up waiting about 10 mins after my scheduled pick up time for my food; and I notice that I'm not the only one who's having to do that. There tends to be a small pool of people who stand by the pick up shelf waiting for their orders to be placed there as well. I've also noticed that it's always busy there and it seems to be a bit chaotic, since there are a bunch of orders that need to be taken, but I feel as though rush hours should be accommodated with more staffing to get the high volumes of people out. Nonetheless, I haven't had any issues with my food and my portion sizes have been fairly good. I just wish were able to have my pick up order ready when I get there. read more

The service here was under par and the location wasn't even busy. They didn't give me any meats (I paid for the steak bowl). I had a promo for free guac but the lady behind the register (almost) refused to belive that I could get rhe guac INSIDE the bowl, she kept insisting that the guac had to be "on the side". After reading the Ts & Cs of the offer, she finally processed it. Lastly, I asked for a water cup and she told me that they don't give a lids or straws with water cups, that will be more understandable if we were able to dine inside but we couldn't since the area was blocked off. Why wouldn't they give a lid? Do they want people to spilled their drinks? I LOVE Chipotle but I won't be returning to this location again. read more

Chipotle Mexican Grill - Mexican Near Me - Laurel, Maryland

Manager wildly rude. I asked for a lid to my water cup and he immediately started making nasty comments under good breath about how it's lemonade and how sweet the lemonade was... if he woulda took two seconds to not be profiling he would've notice the 3 people behind me that just filled murky "water" cups. I asked him if he had something to say and he just got louder and more indirect . It literally took superhuman strength not to throw this stupid cup in his face. I just spent 16$ at freaking chipotle... and this man had the audacity to accuse me of stealing freaking lemonade and not even having the balls to be direct about it was the sorriest part.. In the middle of a pandemic when you don't know what people are going thru. I think this would be the last time to choose to be a jackass.. 0 stars. read more

Very, very slow service and immediate parking area was completely full. I had to park in a neighboring lot. Spent about 20 minutes in line, and the employees just do not move with purpose. For a 2pm visit, I should not be in line that long. The food had fresh ingredients and was properly prepared with enough ingredients, but an hour later I'm still hungry---just wasn't enough. It seems that the crispy tacos always get the smallest amount of filling and turn to mush if you don't eat them right away. read more

Chipotle Mexican Grill - Crispy black bean tacos with white rice, no fajita mix, and all of the toppings, including all three salsas. Guac on the side. - Mexican Near Me - Laurel, Maryland

Placed our order an hour and a half ago, was quoted 20 minutes. Still no food... absolutely no excuse for 1 and a 1/2 hours for "assembly line fast food". read more

(Thank U 2 my colleagues, 4 treating me 2 lunch & being the perfect delivery service!) It saddens me 2 only give 3 stars, as I am a fan of Chipotle. Colleague ordered & paid online, however, our orders were not ready @ the agreed upon pick-up time (wait, wait, wait). In addition 2 the 1st mishap, some of the onions n the veggie mixture were burnt (I luv onions). Understandably, things happen, so I will update my review following my next visit. All of the other ingredients of my burrito bowl were on point! read more

Chipotle Mexican Grill - Steak burrito bowl. - Mexican Near Me - Laurel, Maryland

Pretty okay! I usually enjoy my bowl from this low cation. Sometimes like today they miss. Union opening my bowl it was lopsided, the corn and fajitas were ice cold. Usually don't run into issue so there lies my disappointment. read more

Don't patronize this business, rude manager with no customer service! Plus the fruit is moldy and old!

Unfortunately, the last three times that I've been to this chipotle, the rice has been incredibly undercooked! Whoever is preparing their rice in the past month or two needs to have further training! This was never an issue in the past. read more

I just started working in the area and figured the close proximity to a Chipotle was a good thing - wrong. I have to see if there is another location nearby because this one is going to cause me to write off all of them. I first went a couple of weeks ago and ordered a carne asada bowl. They have been advertising the heck out of their carne asada and make a point of stating it's for a limited time only so....I tried it. It must be made of gold considering how little I have gotten, now, in three trips back to this place. But a least I got a lot of rice. Not happy - and they charge more for the carne asada. I would switch back to steak but every time I look at it in the container it looks as appetizing as, well, let's just say it doesn't look appetizing - like, its well-done and has been there I'm the container for a lot longer than I know it has. All in all, on three separate occasions I have left poorer and more disappointed than I would have hoped. Step your game up. Edit; So I was feeling some kind of way about my last review so, I figured I'd come back and give them one more try - mistake. Instead of paying extra for the carne asada, just went steak this time and not only did they not put much steak in my burrito, they also were tight on the RICE this time. That's it - I'm done, too many other options. read more

The food is decent, but it's chipotle I don't expect it to be different from location to location. That's about the only thing this particular location has going for it. Everything else is meh. -Service seems to be hit or miss (but either way they are always tremendously busy). -The outside is very dirty and has been consistently dirty for a long while. Cigarette butts/napkins/bags everywhere in the landscaping. The tables outside are broken so the surface wobbles when you put anything on it. Several of the umbrellas are broken. -The inside is dirty. Leftover bits of food on the tables, balled up napkins/straw covers on the floor. If there were another Chipotle in Laurel I would go to that instead. read more

Chipotle Mexican Grill - Outside the front doors, always pretty dirty. - Mexican Near Me - Laurel, Maryland

I ordered a burrito through Uber eats and asked for chicken with extra barbacoa. When I received my burrito, I noticed it looked pretty small for a double meat meal, so I opened it. There's half a scoop of chicken and fajita vegetables which I didn't ask for. I work for another chipotle, and I know that every restaurant isn't the same as the last, but this is just ridiculous, I got charged for double meat just for there to be half a scoop of chicken. I wasn't around where I work and my boyfriend and I felt for chipotle. I expected small portions but nothing like this. Waste of money for mediocre food. I'm still going to eat it because I'm hungry, but I just hope they do better next time . read more

So crazy store when I come to many chipotle store, when I go to other store they do very fast , important is cashier can leader,this store only do walk in order first , alway delay online mobile order Uber eat or door dash, I have many time come here the order not ready , waiting half hour -45 minute pick up order, I think delivery driver does not like accept this store order at all if know they delay and delay And so very slow for mobile order, do not come to this store pick up online order , waste your times read more

I've never had a bad Chipolte experience and this location was no exception. The line was pretty long but fast moving except for the guy right in front of me (the staff had to tell him to stop leaning over the sneezewall); which I can't blame the staff for, they were trying to move him along but he was insistent on having "drama" (honey, if you are that restricted on your diet, skip places that have pork items on the menu). Even with his drama, they were incredibly nice and trying their best to provide excellent service. I am a Chipolte fan, but like most fast food, if you're not paying attention, you can trash the whole day worth of calories in one little meal. I love the guacamole and I am willing to suffer the calories from it. Overall, I wind up in a Chipolte every once in a while and rarely the same one twice....never a disappointment. read more

Chipotle Mexican Grill - Chicken salad - Mexican Near Me - Laurel, Maryland

Don't order online...efficiency is inconsistent at best even on days with normal amount of customers. Also, found multiple LONG BLONDE HAIRS in my food...absolutely disgusting. My wife and I both have dark hair so I know it wasn't us by mistake. Never coming back to this location again. read more

I ordered my food from my hotel room at 5:15pm and recieved it before 6pm. This was the only good thing about this service. I usually always LOVE Chipotle and the food but when it arrived, it was ICE COLD. I ordered the chicken bowl. they also didnt put all the ingredients in the bowl as I ordered. They missed the Medium Green salsa. I have never eaten a cold bowl before. They charged 3.35 for a service fee and 6.25 for a delivery fee. This is not what I expected to get. Considering that it was made and delivered fast, there was no reason why it was so cold. Very unsatisfied customer. I also tried to call the store location but it stated that there was a network issue and coudnt connect to it... Signed, Mortified in Maryland Nicholas Marocola Order# 104 read more

Thank you I just wasted my time and money for someone else's taste Ordered through app to pick up at 11:45 am Wasnt ready No one saw my order Showed them my order name and confirmation email with the list of my orders Waited another 20minutes Handed me the order without any doubt Came out to have a wrong order under similar name Called the restaurant and shes not so interested to help me at all or telling me to come back I had to eat this someones order since i dont have more time to go back and wasted another 30min Not even sure whos going to pay me back read more