If you want proof that not all Chipotle's are the same, visit both Issaquah and Sammamish locations. Issaquah is the clear winner. Line moves fast, burritos rolled tight, the take out is still warm, and on the rare occasion something wasn't quite right, the customer service was great. The other... we drive an extra 10 minutes to come to the Issaquah location. A lot of these places are mostly run by teens. This one seems to do a good job hiring and training. read more

I can see why this location has such low reviews. They're awful. I wouldn't let my dog eat here. I started to order. I asked for half honey chicken and half beef barbacoa separated so that they weren't on top of each other. The gal put them together. When I asked if she could remake it she rolled her eyes. And then used her hands to separate the meat. When I walked up those hands were on her waist. Half on apron and half on her t shirt that came from who knows where. And then those hands directly touched the food she wanted to give me. I asked for a manager. I explained to him what had happened as he's trying to charge me for a burrito that had unsanitary hands touch it. I said no I won't pay for that. For $14 I deserve to be treated with respect and not have eyes rolled me because I wanted my burrito a certain way. (FWIW I order it this way all the time and haven't ever had an issue) he laughed. Like the way his employees treat customers is normal. I can promise I won't ever return to this location. I went around the corner to 5 guys and spent $25. Lost a customer. But again going off reviews they don't seem to care read more

Always busy but thankfully line moves quick. Service is friendly but why do they still skimp on the servings? Rice and beans? Really?! It's too bad because chipotle is good and convenient but they are so inconsistent with their servings. read more

Chipotle Mexican Grill - Mexican Near Me - Issaquah, Washington

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The place is always dirty with garbage on the floor and filthy tables. My online orders always have something missing and workers are not welcoming or kind. The burrito bowls are inconsistent with portions, it's like a surprise what will be different each time. read more

It's your typical chipotle experience at Issaquah, dirty tables, non existent customer service, soda machine is always out of syrup. Here's what to say, bad management, because they're obviously under staffed for this location otherwise I'm sure they would be cleaning better and things would be kept up with. Management, review your sales plan and staff accordingly. read more

Food wasn't ready by pickup time, yet somehow was still cold when I got it. Very little steak. They forgot the fajitas. Same order would have been better if I'd have just ordered it from the line. Very disappointed, will not be returning. read more

Chipotle Mexican Grill - Build Your Own Burrito Bowl - Mexican Near Me - Issaquah, Washington

I actually didn't know that a chipotle could be this bad. It was filthy. The music was extremely loud. The person who served my food rolled their eyes when I would ask for light salsa or more corn. The person who rang me up, didn't even look at me. The people cleaning sprayed cleaning spray right next to me while I was eating. I will never come here to this location again, but I love chipotle. It feels like the manager hired a bunch of highschoolers and never comes to check on it. read more

What happened to the size of their burritos?!?! You used to need two hands to eat their burritos. This seems like half the size they used to be. There are two Chipotles near me, I think I'll be going to the other one in the future. read more

Chipotle Mexican Grill - Incredibly shrinking burrito - Mexican Near Me - Issaquah, Washington

Derek needs to be fired, he has no sense of urgency at all. Get him off the line. Not good customer service! Every time I come here he's here and it just makes me mad that he's so slow. read more

Amazing service from the employees on Halloween. Thanks again fellas ! Definitely coming back

This chipotle is honestly the worst location I've received food from. I got a bowl doordashed and the food only filled half the bowl. Paid extra for guac and it was the tiniest spoonful. Not at all like what they serve at other locations! Do not go to this one. read more

Absolutely worst chipotle ever all portions are served uneven everytime hire better workers

I waited outside ten minutes after their sign said "open at 10:45" until they opened at 10:55. They could have at least acknowledged my presence and let me in. Very rude! read more

This place used to be good and was a regular stop for me, and I acknowledge that it can get very busy. But the last 6 months this place has gone downhill dramatically. The employees are rude and do not do a quality job in preparing your order. All the tables were completely covered in food, and garbages were so overfull that people were actually stopping to take photos of it. Will not be going here anymore. read more

Hands down the worst chipotle in the area. Unfortunately it is the most conveniently located near me and has plenty of parking. However, the restaurant is always a mess and even if you order ahead, they can't seem to keep up with their online orders and are always behind. I've placed an online order here at least three times now and it's never been ready by the expected time, even when the restaurant is empty. I'm not sure if this location has a staffing issue but expect to wait if you come here and make sure to watch your step because it's always messy. read more

Chipotle Mexican Grill - Mexican Near Me - Issaquah, Washington

Long line, but went by fairly fast. The employees were very nice and friendly. Tables were a little dirty but not super. Overall good dining experience and really good burritos. Would come here again. read more

Been in Issaquah for a year now so I frequent this Chipotle. Never any issues. 7:30 pm on Wednesday September 20th, what in the world happened here? I placed a DoorDash pick-up order to save some time, only to see the line pass by faster than my order came out. A red-haired staff member asked for my name twice and finally handed me my order from the back. No biggie. I opened my bag in the car to see a sticker with the name "AJ" on there. Not my order. Guac, fajita veggies, carne asada, all things I don't eat even if I tried. Simple, just go back and switch out the order, so I did. I was greeted (well, greet is a strong word when I had to catch her among three other guests waiting at the cashier with their order issues) by the same red-haired girl. I kindly told her my order was wrong while handing her the incorrect order. This is the fun part: She reached for the burrito bowl, immediately shoved it back into my hands, and then mumbled something to which I responded "It's not my order", thinking that she must've misheard me. Then I got ANOTHER HARD SHOVE BY THE BURRITO BOWL until she finally snatched the bowl from me and tossed it in the trash can behind me. She must've really been irritated by my confused face (I thought we were playing a game of hot potatoes) when she mumbled, "Throw it in the trash, how hard is that" followed by an eye roll. I was stunned. AJ happened to be standing right behind me witnessing his food getting thrown away. He told me that he's got two items through the app and has been waiting on the correct order for 20 minutes now. Poor AJ. I've worked in the industry and observed that the restaurant was understaffed. Only one staff member was on the line serving and cashiering whereas there should typically be three, if I recall correctly. He seemed slightly stressed by the guest line but I saw him still following protocols, taking orders patiently, and switching out his gloves with every order. There should be ABSOLUTELY NO REASON why a customer needs to be shoved and told to throw an item away. When I finally received my order, I asked for a manager to speak to. Scout's honor, I am not coming from a place to ruin this girl's already stressful day but to communicate with a manager about the issues in this restaurant that I never had a problem with. Guess what, plot twist! She IS the manager. I asked for a name, and whether we could have a conversation after the dinner rush was over. She froze for a split second, then mumbled to me three times, "You cannot know my name. We are not allowed to tell our names". And that's a wrap to my originally swift in-and-out experience at the Issaquah Chipotle. I couldn't get a name, a correct order, or the other half of my burrito bowl filled up. Couldn't get that burrito shove out of my head either, alongside AJ's jaw-dropping when that all went down. I regret to say that I don't have a solution to offer here, only hope that my experience there is seen and heard by someone other than DoorDash customer reps, especially since finding an empathetic manager wasn't possible. Gonna have to drive out to Bellevue for my Chipotle now... read more

Chipotle Mexican Grill - A really great day with this really sad, half-empty bowl that came at a cost of getting shoved by a staff member - Mexican Near Me - Issaquah, Washington

I eat here all the time, usually it's great, but I've never had such a bad restaurant experience before until this!!! The line was moving extremely slow, I asked for all my sides to be rice and they gave me 2 sides of rice, then they ran out, that's okay and all, but they were also out of queso, so I couldn't have my usual order. When I sat down and opened my food to see that they forgot a side, I went back up there and tell them, just for them to skimp even more, and I waited more, I saw the line at that point it was crazy. I go sit back down and eat, and the rice tasted extremely weird, super sour and salty, I ended up not eating it read more

I go here often for a quick meal after school before work and love it, always yummy. I do agree however that it could be a bit cleaner but an amazing option for great fast food in the area. Only real complaint is that a scoop of guac for $2.65 is a lot. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Issaquah, Washington

Im not sure what's going on at this Chipotle, but they royally messed up our order. Unfortunately we didn't notice until getting home as it was a mobile order. They didn't include the large chips and guacamole and large chips and queso. They turned the bowl into a burrito and it was even printed on the label as a bowl. They forgot the kids meal and the quesadilla looked like it got run over by a truck. Gross. read more

Sooooooo! Disappointed! Giving this takeout restaurant 1 star is generous. Stopped in the order dinner to go. First of all you can't order in person despite there was staff available. You have to order on li r or via their app Ordering on line is not exactly user friendly.... We ordered a steak burrito with extra toppings and guacamole. We also ordered a steak bowl with extra topping too Pick up time was supposed to be 8:30 pm, however order was put out on the mobile pick station till a little after 9pm. The food wasn't even warm. The steak bowl was horrible! Over cooked steak with tons of grizzle and the rice and beans were tasteless! Couldn't get thru 1/2 the order. Just trashed the whole thing. What waste of $28+ . Won't be going back to the establishment ever again. read more

Chipotle Mexican Grill - Mobile order pickup - Mexican Near Me - Issaquah, Washington

What the actual fuck. Portions are tiny and upon asking for more they said I see food in your bowl, I'll let my photo be the judge of that. read more

Chipotle Mexican Grill - Poverty - Mexican Near Me - Issaquah, Washington

The quality used to be better. I ordered hard shell tacos with beef. Beef looked and tasted it has been sitting out and flavor was bland. I would just add medium salsa to make it better. Salsa was not up to par, it needed more everything to make it better. I did the hard shell tacos, first time ordering them. The trash cans were over flow. May be they are under staff. The person at cash register was nice. He came to check people who were waiting for to go orders. read more

I got a $25 gift card for Chipotle for Christmas & haven't been here in years. My husband & I tried to go in & place an order for lunch around noon & the girl behind the counter yelled "online only" so a few us us just left. I did some research on their Yelp reviews & discovered they have only 2 star reviews at all of their local locations- ouch. I considered regifting the gift card- lol- but then decided we'd give it another try. We made our order online which was relatively user friendly & followed some ordering advice so we got 2 kids quesadilla meals which are a great value & plenty of food plus a drink for $4.95-wow! My husband wanted chicken & steak in his quesadilla plus 3 salsas instead of rice & beans so he ordered that as well. We also got the queso blanco with chips which were really good & only $8. Based on our last visit & the lack of info online we thought they were only online & surprised to see people walking in & ordering at the counter so we just got in a small line to pick up our order. The guy at the counter gave me a bit of an attitude when I said our order was under both of our names so I said "is our order ready or not" & of course it wasn't- 10 minutes past the time it was supposed to be as I've seen on all the other reviews. So we waited a few minutes as the crew in the back filled our order & was ready pretty quickly. We decided to eat our food in the seating area while it was hot & we were so happy the order was filled correctly & the food was delicious! (So many reviews said this was not the case) The kid's meal quesadillas were delicious- we got 1 chicken & pork carnitas that came with 2 choices of beans & rice that were really tasty. The queso blanco was really good- cheesy with a bit of heat & a generous portion of crispy chips. My husband loved his quesadilla with salsas meal as well. So in short- the service- meh- the atmosphere- average- the food- really good for fast decent American Mexican food & decent prices & portions. read more

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It was my 1st time. We took a party of 5 during the dinner rush. Service was quick, friendly and efficient. Food was tasty and generous. Prices were very reasonable. Kudos! read more

First of terrible experience Was getting a drink and waiting for my food and I seen a employee dig her hand in the chip bag that are served out to the costumers and eat it without any gloves show proceeded to put the gloves on and pick a wedgy ass she was walking out the kitchen door to serve food. Also went in to do an interview for them and I had to do the interview in the back behind the kitchen and as I was walking through it was dirty asf not happy at all with this place do not recommend. read more

Chat bot sucks they added sour cream and corn to my order so I can't eat it and they won't take responsibility for there mistakes

The workers definitely don't match the "friendly" and "upbeat" job description at all and make customers feel rushed when ordering. The portions are also a good bit smaller than other locations. I've noticed this a few times so these things are definitely pretty consistent. I recommend going to the Sammamish location instead if you're willing to make the extra 15ish minute drive, their workers are usually really chill. read more

This place is DISGUSTING! Today was my first time here, and last obviously. I came by at 4:30 pm today and couldn't believe how dirty it was inside - EVERYWHERE. The floors, dining tables, counters, bathroom....I e never seen such a nasty Chipotle before. The chicken was dried out/overcooked, chips were plain with no salt or lime. How does the health department not shut this place down? read more

This location is something else lol When we got to the front of the line we werent greeted the lady just stared at us as like "what do you want" look They had no corn which okay fair it happens There were no forks or straws at the drinks station and it was dirty. I get its fast food and not to expect much but can I at least have a straw for my drink lol Also, its been a bit over an hour and the barbacoa did me dirty ... nuff said Chipotle rules just not this location read more

I don't know what happend to this chipotle. It used to be amazing. They have just straight up given me the wrong order 5 times now. The portion sizes are terrible. With the small rise of price you would think they would make the quality better... read more

This is the most stingy chipotle I have visit around great Seattle area. I asked for more (extra) rice, the person at the counter is counting how many grains of rice should I add into the bowl and says if I give you more rice then the bowl won't be able to fit the rest of the selection. (Your rice is giving way less than a normal portion that other branches are giving.) This issue happens to me in the past twice when I visit this particular location. The store management is probably conserving the cost of the ingredients, if there is no profit for the store please just raise couple dollars and don't give out a bowl with tiny portion that makes customer very unhappy. Chipotle is a brand that I like with good food but this location is horrible and very stingy. read more

Website says they open at 10:45. The door says they open at 10:45... the staff consistently doesn't open the doors until 11, and often all of the food isn't quite ready even at that time. Want steak? Too bad. They also blast the music so loud you don't want to stay in the store. Doesn't matter how many customers complain, they clearly don't care. read more

Was just here a week ago and decided to write this. Terrible portion sizes talk about a joke! Remember when lays bags started being bags of air that's there chip bags as well! The portion size for my bowl was crazy small as well. Not planning to come back. Sad because this place was good in the past. Waste of money. The people making the bowl weren't any help either, when I asked for more they just acted like they didn't understand read more

Highly recommend if you need to drop a quick few pounds. You'll be up all night vomiting and sh%#$ yourself from their lackluster hygiene practices. Oh and corporate office- please don't reply to contact you. I already did. You left a voicemail and I called you back 4x and no one answered or returned my emails. read more

This Chipotle is almost intentionally trying to screw up every order. Not sure if they are trying to shut down? Giving the opposite of literally every order, so bizarre. read more

Chipotle Mexican Grill - Always some issue or another at this location - Mexican Near Me - Issaquah, Washington

Holllyyyyyy smokes this place sucks. They are serving horrible portions here. We brought this to their attention but they said "f*ck those guys when we left." Extremely unprofessional and disrespectful. Based on the reviews it seems like poor service and little portions I are common themes. Never coming here again. read more

Horrible. I asked for a chicken bowl and they gave me maybe 4 pieces. When I asked for more because there was nothing there, the worker said I see chicken in the bowl. So I just left because there was no way I was paying $12 for 1 inch of chicken. They also said "F those guys" when we left. Unprofessional and unfair. read more

I keep coming back here and every time it's awful. Line out the door, incompetent staff, tiniest portions i've ever seen. Need a major over haul read more

Consistently have bad experiences at this location. I've never had a mobile order ready at the pickup time, always 10-15 minutes late. Today we arrived at 10:45, their posted opening time and they had the doors locked and people all over the dining area weighing chip bags. Some employee shouted to us at 10:50 that they weren't open yet. Wish they would get better management at this location. read more