For the most part this McDonald's is ok and it always smells like fresh brewed coffee in the morning. They've gotten stingy with drinks though. I got one this morning and most of it was Ice.... McDonald's doesn't need to be stingy with soda that costs them hardly anything. It's the worst for customer service if you go inside I've noticed. Your invisible to the employees unless your elderly or can't use the kiosk. They hire young, cocky employees who think they're special and entitled. read more

McDonald's - Mostly ice. - Burgers Near Me - Issaquah, Washington

Real terrible customer service. The male long haired employee that took my order sighed loud over the intercom when I changed ONE item on my breakfast order. When I pulled up to the window spoke to another employee and complained in Spanish which I 100% understand, that we were changing to order multiple times which then continues to have an attitude as I'm paying and asked to have my order re-read and confirmed. Very disappointed with the customer service at this establishment. read more

I have eaten here several times in the last month. I went inside and there is no one around. I had to order from the kiosk. Staff I interacted with was cold and spoke to me in Spanish. Another visit through the drive thru. They only spoke Spanish. The staff needs to habla ingles and be more friendly. Food orders were correct but some had too much salt or no salt. The bad attitude and language barriers makes me wonder what is really happening with the food. read more

We're in Issaquah quite often so it's not unusual for us to step into this store. Generally, the food is good; typically decent McDonald's fare. But the Wi-Fi and the condition of the stores are "hit and miss". Sometimes it's decently clean other times it's not. The service is also "hit and miss". Not sure if it's a result of the pandemic or what. I don't expect 5-star service at McDonald's. But it's gotten poorer. read more

McDonald's - a stone fireplace in a restaurant - Burgers Near Me - Issaquah, Washington

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I purchased a gift card using a debit card. After the debit card went through, the cashier said he was going to refund the amount back to the debit card, saying there was a problem. He continued more transactions which produce three more receipts. The cashier said the money went back to the debit card. The cashier kept all receipts behind the counter and when I ask for the receipts, he took all the receipts and toss it away and left the counter. The cashier had double charge me and without the receipts, there was no evidence of proof. NO MORE GIFT CARD PURCHASE! read more

About 90% of the time I won't get a straw or I'll be missing something with the order. Today I got pancakes with no syrup or butter and no utensils. If yall just lock in on the small things that would be great. read more

Stopped at this McDonald's to grab a quick meal and ordered a Quarter Pounder with extra pickles. To my surprise, I was informed that there's now an additional charge for extra pickles--$0.60. I paid the fee, took my food, and drove home. Upon opening the bag, I discovered not only were there no extra pickles, but there was just a single pickle on the burger--quite literally the opposite of what I paid for. Shrugging it off, I started eating, only to realize the burger was severely undercooked. The patty was raw in the center, with about 80% of it visibly pink. While I can appreciate a properly cooked rare steak, undercooked ground beef from a fast-food chain is an entirely different matter, posing a significant risk for bacteria such as salmonella, listeria, and E. coli. I called the restaurant to inform the manager of the issue. He offered a refund and said I could receive a free small ice cream on my next visit. Frankly, I wasn't looking for a free dessert with my next order--I wanted the Quarter Pounder with extra pickles that I paid for, cooked properly, and safe to eat that night. Annoyed, I drove back to the restaurant, went through the drive-thru, and explained the issues with my meal, including the earlier conversation with the manager. I handed back the undercooked burger, and the manager processed my refund at the window. He simply said, "Here you go. Bye," with no acknowledgment of the poor service or the inconvenience. McDonald's, please hire better-trained staff who can ensure basic food safety and customer satisfaction. This was an incredibly disappointing and avoidable experience. Needless to say, it was an extremely disappointing and concerning experience. read more

McDonald's - Can I interest you in a side of RAW burger? - Burgers Near Me - Issaquah, Washington

Ordered thru the drive thru using a mobile app code with a deal for a sandwich, drink, and fries and ended up getting the wrong orde (no sandwich, wrong size drink). Brought this to the staff's attention and they told me they couldn't help me. Ended up having to buy the sandwich separately which cost $5 more than the deal would have. To make things worse the fries were cold and unsalted. Won't be coming back any time soon. read more

This is the worst McDonald's in the area. The one thing they should easily get right, every single time but don't is French fries. They are consistently undercooked and under salted. The burgers are dried out and even if you ask for extra toppings there's hardly any on top. They get orders wrong 9 out of 0 times and then try to blame you Not all staff but some. What ever happened to quality control in restaurants? Do yourself a favor and drive to Eastgate McDonalds for a meal you will dream about...when you actually dream about eating fast food...once a year. read more

I have basically only two good things to say about this McDonald's. One cleanliness and two biodegradable packaging. Food was cold McNugget cold been sitting past expire time as well as the fries. McChicken was stale and again past pull time for trash. I understand food yields etc but poor planning on their part does not constitute poor quality on mind. January 7 2024 320pm read more

Terrible experience at this McDonald's location. I placed a mobile order through the McDonald's app and went through the drive-thru to pick it up. The employee said the order wasn't in their system, even though I showed the app with the order details, the correct location, and pickup code. Instead of helping, they told me to cancel the order and contact customer service--no offer to remake the order, no attempt to assist, and no willingness to escalate. When I asked to speak to a manager, I was told no. The attitude was dismissive and unhelpful from the start. Here's the issue: for the customer, there's no difference between the McDonald's app and the restaurant. It's all one brand and one experience. Being told "we can't help, call someone else" is completely unacceptable when the order was placed correctly and the problem was clearly on their end. This kind of service shows a complete lack of accountability. It's not the customer's job to fix internal tech or communication issues. If you use the app often and expect a seamless experience, beware--this location doesn't back it up with basic customer service. read more

Someone at McDonald's is having a real bad day. I rarely go to McDonald's and this is probably a good indicator as to why. I had ordered a happy meal and cheeseburger. She gave me the happy meal and walked away. I asked about the burger and she hollered at me. It's in the happy meal box. All in all, I would not recommend this location. As this is what I found. read more

McDonald's - Not exactly appetizing - Burgers Near Me - Issaquah, Washington

Drive thru service is still terrible. You shouldn't have to repeat your simple order three times!!

The most terrible mcdonald's wait i've ever waited in. The least competent most slow employees I have ever witnessed in my ENTIRE LIFE. the food is mid also read more

Everything tasted bad and wrong orders like getting strawberry pie when I bought apple pie. STAY AWAY

this is the most unkempt & dirty mcdonalds i've been in... ever! inside, outside, and all around the place, all areas are the same: filthy tables, floor debris, restroom (men) filth. read more

The people here have rude attitudes !!! always missing something from my order can't ask for more napkins cause they'll get pissed terrible

Will never patronize this McDonald's again... And the sad reality is it has everything to do with customer service and nothing to do with the food. This is one of the few McDonald's where their food quality is excellent, but due to the horrible customer service we received this morning. We will never get another dime from me! At 10 AM I ordered breakfast for me and my fiancé via the mobile app. I got a code gave it to my fiancé and he ran and got it. When he went through the drive-through service window and gave them the code it was 10:35 AM... Apparently breakfast ended five minutes earlier. The problem was we were told that the second code goes through the food is made. So the food should've already been ready for us by the time my fiancé got to the window. He was told we refunded your money. We don't have your food, sorry it's after breakfast time". I go online and check my Key Bank account and of course, there is no pending refund, the girl at the window, then told my fiancé that it's through the app... So again, I went to the app and there's no refund there. I told him have them remake the food. No we paid for our food and I do not want to refund. I want our food". My fiancé said and apparently the girl laughed at him... Then she calls all her colleagues over to the window to gawk at my fiancé... Needless to say he got livid very fast. We asked for a supervisor, and she said she was a supervisor... Unlikely! He ended up repaying for our food on a whole new order that was given to him. And he asked for the general manager and the district managers name which they wrote on the receipt. I doubt it is their true names. I've also disputed the transaction with my bank. I'll be calling the corporate office to tell themabout this horrible experience... and again we never patronize this McDonald's again, so many other ones I can go to!!! read more

Remind your employees customer service . Unwelcoming and rude drive-through food expediter surly guy, who did not greet me when opening the window, just looked at me. Did not even say a single word handing me my drink, then did the same when I got my bag. I had ordered and asked for ketchup in the order, they forgot it, they went and grabbed it and gave it to me still not one word. Two other times I ordered breakfast on the app at 10:15 am. I wanted to Mc rib but it said it was too early before 1030 so I ordered breakfast. I arrived at 10:20 only to see that on two occasions now they sold the food that I bought online out from under me. They said breakfast is over. I told them that I ordered it and paid for it online in time and here is my pick up code. So I then I tried to order a Mc rib and they said those aren't available now either yet my breakfast was no longer available either. I said OK refund me for what I bought on the app they could not refund me to take it up with the app.. then I suggested OK then how about give me this other food for free since I already paid online and they still said no. So I paid a second time now. Unacceptable training and management. read more

food was hot & ready. Service was Nice and friendly, fries are tasty! burger was good chicken nuggets good. read more

Large and clean interior, but the parking is kind of hard to get to. They are kind of slow getting food out but all the employees are hustling!! Food is what you'd expect. read more

review update, second time coming to this place and the service was terrible. I asked for sauce politely and the worker rolled their eyes at me. I left the drinks on the side somewhere and a person was looking at me strangely, i think they may have put something in my drink. I tried asking a worker for a new cup but they were ignoring me. I got a new cup myself and was accused of stealing even though i was just exchanging my cup for a new one. TERRIBLE SERVICE, EAT SOMEWHERE ELSE. read more

McDonald's - Filet-O-Fish Meal - Burgers Near Me - Issaquah, Washington

Ordered an egg sausage McMuffin meal. The service was top notch. The gentleman who took my order at the drive through double checked my order at the window in the most polite and professional manner. The lady who handed me my drink was pleasant and professional and the young man who brought my food to my car window was very thoughtful and kind and wished me a lovely day. The food was made to perfection even though I knew I ordered just on the cusp of breakfast closing and lunch starting. I asked for ketchup and jam preserve and was given two of each. I believe in giving credit when deserved and this crew on Thursday 28th March morning delivered the best customer service. read more

Make sure you check your order before you leave the premise. They "forgot " the chicken nuggets and it was our fault for their mistake.

HORRIBLE SERVICIO SON SUMAMENTE ANTIPÁTICOS! Que pena que representen a los hispanos en un área así con sus actitudes asquerosas NETA yo se que no le ponen atención a los que les escriban reseñas en inglés pero aquí va en español !!!!! 1 Star REVIEW IN SPANISH AS WELL so we all understand here. I'm also a Hispanic and I do not appreciate being treated like an animal when ordering food...out of all the McDonald's in Washington if you want to be treated bad by other Hispanics come here lol Honestly, this McDonald's is a disaster. Some how I still cannot pass on it due to the fact I live in the city. I recommend the other McDonald's by value village very sweet ladies working there ! ANYWAYS... Every single time I roll up, there's something wrong with my order. Like, what do you guys even do back there? I had to march back inside again because they handed me the wrong sandwich, OR undercooked chicken and let me tell you, the vibe at the counter was straight-up hostile. There's this young Hispanic lady behind the register with glasses who looked at me like I'd just insulted her deepest secrets when I asked for a remake. Like, excuse me? I paid for my food, not for your attitude. It's not my fault you guys can't get the order right. The service is a mess, and the staff clearly need some serious customer service training. It's wild to pay for a meal and feel like you're bothering them just by showing up. If they can't handle the pressure of a fast food joint, maybe they should consider a different gig. Do yourself a favor and skip this location. Find one where they can at least get your order right without making you feel like you're inconveniencing them. Major fail, McDonald's! ** reseña de Yelp para McDonald's** 1 Estrella Honestamente, este McDonald's es un desastre. Cada vez que llego, hay algo mal con mi pedido. Oye, ¿qué hacen ustedes ahí atrás? Tuve que entrar de nuevo porque me dieron el sándwich equivocado, y déjame decirte que la actitud en el mostrador era completamente hostil. Hay una joven latina detrás de la caja con lentes que me miró como si le hubiera insultado su secreto más profundo cuando le pedí que me lo hicieran de nuevo. ¿Perdón? Yo pagué por mi comida, no por tu actitud. No es mi culpa que no sean capaces de tomar el pedido bien. El servicio es un desastre, y el personal claramente necesita una buena capacitación en atención al cliente. Es increíble pagar por una comida y sentirte como si les estuvieses molestando solo por estar ahí. Si no pueden manejar la presión de un local de comida rápida, tal vez deberían considerar otro trabajo. Hazte un favor y evita este lugar. Busca uno donde al menos puedan tomar tu pedido correctamente sin hacerte sentir que los estás incomodando. ¡Gran fallo, McDonald's! I've been holding on to this review for YEARS because this has been going for YEARS. read more

Terrible service wouldn't even give me a cup for water. Fries were unsalted and I was missing my sauces. Rude staff all need to be fired.

This store has a total lack of customer service. We went to the drive thru and 2 different people take our order. Then when we got to the window to get our food they only gave us 3 BBQ sauces for a 20 piece nuggets. When asking them about it the employee would only say 25 cents. Then when I asked the question again he gave us a pissed off look. As we were driving away he yelled f you at us. When I called to talk with the manager he couldn't even speak English. Never going back read more

I've had it with this McDonalds. From start to finish, last few visits have been very frustrating. Let's start with the person taking my order. When I have to repeat "#5 with a diet coke" 3 times and they still get it wrong, what is the point of even trying? Given the higher prices now, perhaps hire people who can communicate properly. I'm never offered a receipt and given that person doesn't speak much English or look you in the eye, why bother asking. When my order is wrong, I get attitude from the staff for asking them to not forget my fries. The food: Room temp fries, old tasting nuggets like they were made hours ago...I'm just done. I'm going to remember this and try not to bother with fast food anymore, a good thing. As per this store, they can F off with their incompetence. read more

My apologies..this is gonna be a long. If my daughter didn't have issues w/only eating like 7-8 food items w/sadly McDs fries/nuggets being one of them...I'd never go to a McDs again IN MY LIFE. ESPECIALLY THIS ONE on Gilman. I honestly think the franchise owner gives ZERO F*X. Ive never encountered such poor quality and openly HOSTILE SERVICE. Since coming to this McDs now for yrs, you name it, I've experienced it. A couple of months back I ordered food using curbside service....only for them to stop it 35 minute early, W/O INFORMING CUSTOMERS still WAITING FOR FOOD OUTSIDE, who didn't know until trying to inquire about our food only to find door locked and employee, CLEARLY irritated, pointing to drive thru...which they THEN couldn't find your ALREADY PAID FOR ORDER since it was set up in their system to go curbside. Also when making mistakes that you go back to have fix, you might as well be Casper the ghost while standing at the counter. They just ignore you. Employees laughing and talking to one another in Spanish, not even GLANCING at the people waiting at the counter, until finally forced to raise their voice, "May I get some help please??" All mistakes are never apologized for but instead are corrected begrudgingly with open hostility. I had another employee working the first window who didn't say a word to me when I pulled up. Just put his hand out while staring fixedly at something on the counter in front of him. After I got my receipt (no thank you..nothing) I pushed myself up to see what had his attention......dude was WATCHING A BASKETBALL GAME ON HIS CELL. And last night when using their curbside service a female employee brought it to my car. I rolled down my window, flashed her a big smile and said "HI!!" NOTHING BACK FROM HER. No "hello" "How are you doing" cuz she was LITERALLY CHATTING AWAY ON HER CELL PHONE and when I said in a shocked voice "Are you seriously on your phone?!" she rolled her eyes & continued chatting away while walking back in to the restaurant! The City of Issaquah needs to get businesses that appreciate the people of Issaquah and the money/business we bring to them. It's not asking too much, especially for such OVER PRICED, LOW QUALITY FOOD, to just show a little appreciation, common courtesy and professionalism. I'm so dang tired of BENDING OVER BACKWARDS to these employees thinking that the nicer I am to them maybe it might be reciprocated but NOPE. These employees at this McDonald's clearly DONT CARE and I can only imagine they DONT CARE because their MANAGERS AND THE BUSINESS OWNER ALSO DOES NOT CARE. They think they can treat the people in this community like absolute garbage and we will just continue to take it BECAUSE WE HAVE BEEN TAKING IT. It needs to STOP. read more

The best Mcdonalds i been in a while their food is fresh and tbh the other Mcdonalds is not like this one

This place sucks. If you choose a deal and then change your mind, you have to wait 15 minutes in between. I went to the cashier to see if she could help me because I obviously wasn't trying to buy two deals at once. She told me I had to wait 15 minutes. So much for fast food. So much for work arounds. The play area was completely jammed with kids that were way too old to be in there. Teenagers don't belong on the toys. There was no space to sit because none of the employees enforced time limits. read more

McDonald's - Filthy. - Burgers Near Me - Issaquah, Washington

Would give a zero if i could. Everytime i come here through the driveway they forget something in my order. Every. Single. Time. Waste my time, money and energy. Customer service was rude as well. Stupid kids cant even put stuff in a bag. Such a simple thing! Dont ever come here, and if you do, make sure to check your bag folks. read more

Literally the shittiest service I've ever had. Used the mobile app and nobody apparently knew my order, when we finally spent 20 minutes telling them over and over again our order and continuously showing my phones order, they fucked it up for literally 10 minutes and the entire line got backed up (like 4 cars behind me) for 30 minutes because they couldn't get a burger, fries and two mcflurries correctly. Do the managers even hire qualified people to work? These people work at fast food and can't even do it correctly. Embarrassing. read more