Wow... the food is good, but this was the first time I was I passed off like a fast food customer. Ouch read more

Great service and food as always. Atmosphere is pleasant. I don't ever sit inside. I always take with me so I can't really say much there. I do love their Keto Protein Salads and although most of the time they have no idea what it is. I show them the phone and they're always ready to make it. Appreciate that immensely. Thanks a bunch. read more

This place is buffoonery As I was ordering a Carne Asada bowl, I was looking back at the picture on their order menu above. I was adding each individual ingredient in the order of which the photo had them layered. This is where my fantasy of a perfect bowl was finalized as an abomination. GUAC ALONE. 40% of my bowl. HOW?! I asked myself after receiving this monstrosity of a bowl. Just to get to the rice, which was the bottom layer with the beans, I had to demolish about half of the entire bowl. Nearly full, after chewing chunks of carne asada the size that could choke someone, and a mix of guac and lettuce!!! I had no food appetite for the rest of the day. This did not just ruin my meal, it ruined my whole appetite and desire of any food, ALL DAY. read more

Come on Chipotle your better than this. Good food but hands down the filthiest chipotles I have been to ever. Every table has rice on it. The outside of my bowl has rice on it. The floors have rice on it. When you wipe down tables outside don't start with the trash can structure then go to the tables and wipe dried what looks like bird poop and then continue to wipe tables with the same fricken towel. What happend Chipotles, you were so good In Colorado and then you got to big to quick. Your not all that anymore. Stop living in the past. Step your game up. This is getting embarissing!! read more

Chipotle Mexican Grill - Rice on the outside of my bowl. What the heck? - Fast Food Near Me - Bozeman, Montana

Went into store for white rice and chicken bowl, out of both. Only available for online order, pointless going into store.

TLDR GO TO QDOBA This place terrible, bad service, the food just keeps getting worse, the portions get smaller, don't even try to order online since it will be made wrong, oh and to top it all off the employees are straight up rude. Then you get the joy of paying $20 for a burrito that is 90% rice served to you by disrespectful, and mean spirited employees (seriously how does chipotle seem to find the least friendly people possible to employ). Chipotle is pathetic. read more

If you're gonna serve food where the customer cannot see the contents, either get the order right or don't offer online service, but into a burrito and it was like 90% guacamole, I did not order any guacamole at all read more

Restaurant was dirty. All the tables needed to be cleaned. Food prep stations behind the counter also weren't being cleaned and looked cluttered and messy. Trash cans overflowing. Plenty of staff standing around. Young surly staff. Nobody appearing to be in charge. Food tasted fine but hope I don't get sick. read more

Chipotle Mexican Grill - Nobody's minding the shop. - Fast Food Near Me - Bozeman, Montana

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I just had a steak bowl here for lunch and it was awful. Every bite of steak had gristle in it. This place is dirty too and I will not be back. Customer service is BAD read more

I used to work here. It's gross, the people suck, and it has no standard for food safety. The sanitizer that cleans surfaces isn't replaced until the water is so brown you can't see the bottom. Employees do not wash their hands enough and vape in the kitchen. If you want to work there don't. Management is rude, unorganized, and so unprofessional. This place just sucks. read more

The workers are most nice but every single time I have gone here there has been something wrong. The online orders are always late (make to pick up time later) and most times something is missing. read more

Worst place we stopped to eat on our summer vacation. We navigated our trailer into the small parking lot, went inside and stood in a 20 minute line. Should have left. Upon approaching the counter, the young lady behind the counter informed us that they were only taking online orders now. As in, JUST now... because the customer in front of us was able to order. WT actual F is that about? Evidently, they had some staffing problems, and could not keep up with the orders. "Staffing problems" must've meant that the employee who left out the front of the restaurant had reached the end of his shift, and their bad management and staffing problems were now my problem. The kids were hell-bent on chipotle, so my wife told me to go wait in the car... I guess I was steaming?... And she made an online order standing there in there restaurant. Incredibly, the same genius who told us she couldn't make our food was the one who made it! Only took an extra 30 minutes of what would have been travel time for our family. I will be, quite frankly, amazed if the store is still there next summer when we passed through. Then again, I won't be slowing down to find out. Chipotle is generally a fair to middlin' experience At any store, but this has to be one of the worst. read more

I ordered on doordash and it said it would be ready 30 minutes ago! I sat there for 30 minutes for my burrito to be small and for them to get my order wrong. Hire more competent people. read more

Chipotle Mexican Grill - Small ass burrito. - Fast Food Near Me - Bozeman, Montana

It's the mystery burrito tour. We ordered a sofritas, chicken, veggie, and two steak burritos thru the group order app which was very well done. However, when we got the burritos, there was no label on any of them so we had to cut and prod each of them to see what fit who's order. Such an inconvenience for a simple solution. Our names were on each item on the app so why not follow it thru to the next logical step? read more

Chipotle Mexican Grill - No labels for four different types of burritos. - Fast Food Near Me - Bozeman, Montana

Portion sizes extremely small compared to other chipotle locations, manager standing next to the line practically staring down the employees as they assemble it. Everyone seems like they're dead inside, this location seems to be horrifically micromanaged. And for all that micromanaging, it isn't kept very clean. If the manager took a break from "supervising" and actually did some work, the store would be much cleaner, I am sure. I came 2 weeks ago on a Saturday, and will be coming again to see if the condition has improved at all. read more

My burrito was half of the size of everyone else and the burrista was rude for absolutely no reason. read more

Chipotle Mexican Grill - Fast Food Near Me - Bozeman, Montana

Ordered delivery through Uber Eats and food arrived quickly and was hot and fresh, very similar to what we're used to onsite at Chipotle locations. My burrito bowl was yummy and well proportioned, even though it was delivered, the romaine was super fresh and crisp. I only wish I could ask for extra cilantro. My husband's burrito had way too much rich in it in comparison to the meat. Other than that, we were happy with our order and will order again! read more

The place was super filthy. We ate in the back corner that faces Main Street at the only "clean" spot at the bar/counter that overlooks the outside. There was trash on the floor, pieces of food also... and tables and counter not even wiped down. The tables outside were worse and trash was overflowing. It was gross. There were a lot of employees behind the counter but only two were actually working. Somebody needed to be on trash duty and another on bussing and cleaning tables. Our food was not great... and definitely not the quality that we are used to having at other Chipotle's. We chose to come here for their gluten-free /vegan options... but the risk of cross contamination and just simple health-related measures are too much here. The girl making one of our bowls was not even paying attention and had to be reminded to not add queso. She was heavily disinterested and looked like she wanted to be somewhere else. We did not even finish our food; choosing to just toss it and leave. We were really grossed out. When we were at the register--after our food was prepared--the manager made a joke about a magpie that had flown in to the doorway right before they opened. Apparently it took awhile and one of the employees caught it on top of the refrigerator. Um... we should have left at that point! We did not even finish our food; choosing to just toss it and leave. We were really grossed out. For such a cool college town and great people, Chipotle could do better. Next time: going somewhere else when I need a quick meal. This place does not even deserve one star. read more

Previously gave this place 2 stars. I decided to come back after a few YEARS and they have somehow disappointed two star expectations. I am lowering it to ONE STAR now. Between MULTIPLE times ordering snd having errors or items missing it's just unacceptable at this point. Why am I paying for missing items or wrongly made items. No other place in BOZEMAN messes up orders this badly. Photo of my STEAK buritto with white rice and pinto beans missing EVERY SINGLE salsa as well as the guac which was extra. Employees didn't warn of any shortages or missing items and I had to come back into the store for the missing drink as well as chips and guac. Been to many well run and well maintained chipotles that consistently put out the same food without missing items. Will not be returning to Chipotle in Bozeman. read more

Chipotle Mexican Grill - my burrito missing all salsas ordered with it - Fast Food Near Me - Bozeman, Montana

They never have any change and I like to pay cash. Be honest if you don't want to take cash! I will eat somewhere else

Store was filthy!!! I asked the cashier to wipe the counter as I did not appreciate having my bowl scooted through sour cream and guacamole and smeared with the same all over the lid. She said they were too busy. I beg to differ. Just lazy!!! Doesn't take much to get a rag and wipe off a counter. Another girl "fixed" the dirty bowl by placing a clean one under it. this and 2 drinks for $18.00. I won't be returning. Managers...do us all a favor and teach your employees to actually give a shit about their jobs. It will serve them well in the future...and us too! read more

My kids love coming here! My son loves their big burritos and my daughter loves the bowls. Their guac is expensive, but so good!

Who owns this chipotle? Who manages the chipotle? I've been to perhaps 100 different chipotles and they have all been excellent. This chipotle was dirty. Let me explain. There was filth on every table and in the bathroom and outside and in the trash cans. The portions were small, but that is perhaps good for America. I just don't understand how you can mess up a chipotle. Sorry read more

I ordered a bowl that ended up being $20 and had it delivered to my dorm. Someone please tell me why I was given half a portion of food? Usually the bowl is FULL. I love the food but I can't afford $20 snacks anymore. ALSO chipotle support can't find the Bozeman chipotle??? Their support system is a joke. read more

Chipotle Mexican Grill - Fast Food Near Me - Bozeman, Montana

This location by far is the worst I have even been to, ever! I am not sure where to start... probably should start with never ever eat here or bring your family. Between the Cross contamination, the guy and girls working with their long hair down and in their face hovering over the food while they serve it or how dirty everything was... it's hard to pick the worst part about this location. We order because we were starving after a long day in Yellowstone. When we got back to our hotel with the food we decide not to eat it because we didn't want to run the risks of getting sick or hair in it. The health department needs to visit this location and shut it down until the can figure out how to run a restaurant and keep it clean and safe for people to eat. read more

The food was good and have good portions. The cleanliness was something different. Dirty tables and bathrooms. Door filthy. Felt rushed going through the food line also. read more

Closed to public unless a mobile order until 3pm. Will not help the pregnant woman who was waiting for 10 minutes or even tell me but would help the guy who walked right up to the register and bribed them with donuts. I like chipotle so of course I'll come back because it's the only one in town but I know not to expect and great service EDIT..will not be ever coming back the food wasn't even cooked the rice was rock hard and the chicken was squishy read more

Ordered online multiple times. Haven't got my order correct once. Gave me a bowl when I ordered a burrito. Rarely gets my ingredients right

Worst chipotle location. If you order on the app, you'll likely get skimped on ingredients or not get most of your order, which stinks because half of the time they're only taking online orders. Last time I ordered at the counter, I asked for a salad, bin of lettuce was empty, so they just shrugged and said I could have it as a bowl instead. Can no one just go grab some lettuce? Bizarre. I've taken all of the staffing shortages into consideration multiple times, but at this point if you can't make menu items, why are you even open? read more

THIS LOCATION NEEDS TO BE CLOSED. Dirty. Overworked and rude staff. Aweful tasting burnt cold food. Could not even eat it. Why open the restaurant if you have no staff to work and can't make any of the menu items? Does this place even have a manager? Save people their time and money and just close this location. I will never be returning. read more

i have never been somewhere with such horrible customer service. it's not that hard to just put on a smile ur getting paid to do this get it together. also messed up my order i ordered online, 3 hard shell tacos, and a tortilla on the side. Gave me 3 soft shell tacos, no tortilla on the side, messiest wrap job with not even enough tin foil the tacos were falling apart into the bag. read more

Best chipotle in Bozeman. More accurately, the only chipotle in Bozeman. It seems online ordering only has become their standard. In case you are confused as to what that is, allow me to explain. You walk into the restaurant, and are greeted by signs directing you to order digitally, while the staff walk around indifferently and guess each other's middle names. You hear a burrista (one who makes burritos?) tell another customer they are out of something. But wait, that's not what the app says... This is where it gets good. You then spend 5 minutes or so looking at selections on your app, while talking to a burrista about what's available and what's not, and how the app is wrong, but if you just tell them, then they can correct it for you. Oh, and all the lemonade beverages are dead empty. Brought this to the attention of the staff 20 minutes ago now. No action. I recommend this location explores a new and progressive ordering system that I have witnessed being used successfully at other groundbreaking locations. I call it P2PVO or person to person verbal ordering. This novel idea is where the burrista engages the customer in verbal communication without computers, phones, apps, desktops, or your grandmother's jitterbug getting involved. read more

Chipotle Mexican Grill - Wide selection of organic, free trade, gluten free air, cleverly contained in beverage dispensers. - Fast Food Near Me - Bozeman, Montana

Paid $15 for double steak, and upon realizing the burrito would be hard to close, the employee dumped out half of my steak. Why would I pay extra if you're not going to give me anything extra? Upon seeing the poorly rolled burrito with half of my ingredients not contained, I asked the guy to rewrap it. He added another layer of foil to the aluminum wrap and did nothing about the tortilla. Thanks! Now i have a well wrapped bomb that is going all over my clothes upon opening. This chipotle is the worst I have ever experienced. read more

Absolutely awful.. i will never return. I drove to town over 40 miles 1 way.. just for dinner tonight at Chipolte and to say i was disappointed, is an understatement. The staff is INCREDIBLY rude. I think because they are busy they dont think customer service is important.. which is sad because they have lost a customer. And il be sure to let anyone i know to please not support such an awful chain when so many others could use the business, ones who actually treat people with kindness and respect. The place is filthy. And i watched the staff pick things off the ground with their gloves on and remain making orders(in the online area). I was the ONLY customer in the store.. and had a fussy baby on my hip.. clearly needed some help and was denied food because i needed to submit it via online. A quesadilla.. i had a big order. It was so upsetting. They were degrading and just rude. Orders were messed up. And the chips were so stale we couldnt eat them... 10/10 DO NOT RECOMMEND read more

I love chipotle so much, but ever since my favorite employee (the one that looks like paul dano) left, my burritos have been wrapped so incredibly mid. Nothing is necessarily bad, it's just the burrito wrapping skills have declined severely since paul left. I miss paul. I don't know if he's gone for the summer, or just taking a vacay, but I wish him the best. Lots of love. read more

Food is OK. Service was sketchy, no change, wrong burrito, argumentative boy at the cash register who decided for me that I shouldn't get my change back because they don't have change in the till. This is called stealing, at best, deception. Probably won't be back and I will tell everyone about this. If you want $10 for a burrito, then put it on the sign, not $9.45 and just take the change. Ambiance is irrelevent since it is a fast food place, though, customers were well behaved. 6.27.2024 read more

This place is so awful it ruins Chipotle's reputation of cleanliness (for me). The restaurant is always dirty. Staff never clean the kitchen as well, it looks like there might as well be rats living in this establishment. And the one i decided to go to the bathroom in this trash pit, the toilet was broken and clogged. I recommend to stay clear of this place. (P.S get new management and keep the employees that actually want to work there, and fire the ones who don't please). The food was alright but it could've been better. read more

genuinely the worst chipotle I've been too. horrible customer service and even worse portions. it's also just nasty inside. considering making qdoba my go to read more

they gave me no food in my bowl and it took them an hour and a half to make my bowl. they didn't put a fork in with my bowl. ig I have to eat it with my hands. don't order online unless you want a half full bowl. read more

It is interesting to me that take out food looks different than dine in. Door Dashed a burrito bowl to my office. I had to look for the chicken or lack of chicken beneath the 1 cup of sour cream dumped on top. I paid for Queso and they missed that too. When I tried to fix this through the website they tried to blame Door Dash. The delivery was great so what do they have to do with the way my meal was prepared? Nothing this is an in store issue not Door Dash's fault. Customer service is terrible and they just did not care. All they wanted was the confirmation number of which I did not have and at that point they just ignored my issues. Never again Chipotle Mexican Grill! Also, don't offer chipotle.com/contact-us that is a joke! read more