Advice I was given before selecting a moving company was to go with the company most responsive during the search process. Jennifer and team knocked it out of the park - they were the most helpful, informative (even when giving tips on keeping the cost down), and they always responded quickly to my questions. Not only were they the most responsive, but their quote was very competitive. The excellent communication remained throughout the process as we packed up and moved across the country. They put my mind at ease many times. I highly recommend and would use them again. read more

Good detail and efficient work The owner is very nice and willing to communocate the details through the process. Crew : Carlos ,Arturo Gilberto read more

Chipman Relocation & Logistics - Agent for Mayflower - Movers Near Me - Hayward, California

We moved from Santa Clara, California to Vancouver, Canada recently and I couldn't have been happier with how smoothly everything went. Jamie Baleno coordinated the entire process and made sure to keep in constant contact with us from the beginning; from packing to loading to crossing the border and finally to getting our stuff delivered to our new home. I had some worries about the border crossing but Jamie has had experience doing this before so when it came time to cross the border we had all our papers ready to go and we did not run into any issues. The loading crews were professional, on time and fast. They wrapped all of our furniture in blankets for us and prepared an accurate inventory list of all our items. Best of all, everything arrived in one piece with no damages. All in all, I have zero complaints. Shout outs to Jamie Baleno once again for the perfect execution; for any cross border moves, she's who you want! read more

What an amazing, world class group of people. Super responsive, patient, helpful and flexible. Great communication from beginning to end. Made a very difficult and painful move go smoothly with zero problems. If you can, request Jennifer Johnson and Lew Cramer. They are the absolute best. read more

Jamie Baleno and her team did an excellent job helping me get moved back to the East Coast! The team themselves were reliable and in and out so quickly! They even double wrapped up some stuff they noticed I hadn't done as good a job packing to make sure there was no damage. When everything arrived at the new place there was no damage or issues! I had gotten an estimate from a few other places and Chipman was great value, I'm glad I went with them. read more

Our recent move from California to Texas couldn't have been this smooth without the help of our move coordinator Jennifer Johnson. Interstate moving can be stressful and a daunting task. Jennifer assured me that I was in good hands from the beginning and she just went above and beyond every step of the way. The communication had been crystal clear and upfront throughout and we were never caught off guard by anything. We had a serious issue with the new apartment at destination and had to move again to a new place. Jennifer was so considerate and immediately jumped into action at the very last minute by securing a sweet deal for us to temporarily send all our goods into a storage unit. The efficiency and nimbleness was just top-notch and everything was delivered in good order eventually to our new place. Had it not been for Jennifer, we would've felt so helpless for having to move again just a few days after we arrived in Texas! Our driver Bruce was just so pleasant to work with too and the movers, who did a phenomenal job, packed everything for us like lightning and not a single item was broken in the end. Overall, this is the definition of great service and it was worth every penny! If you get assigned Jennifer as your move coordinator, just count yourself lucky as you won't get any better concierge service! read more

They were very flexible. I did not have much stuff as I sent all the heavy things different way. Just big things like table, 3-sectional, lamps, etc. It was totally fine for them, no complaining, no demand, just accepting what customer is saying and adjusting to that. They packed stuff quickly. Unpacking was same, very quick. Their contract is crystal clear, no hidden rules. I got price calculation for estimated weight. The price couldn't get higher but it could get lower. I got even some money back after delivery. There was only 1 missing part I noticed after delivery, a harp for lamp, small piece that probably was taken with the box. Agent called me multiple times if I would like to file a claim but I just bought it in Home Depot for $5. I liked their customer oriented approach, very nice. read more

We used Mayflower movers, who chose Chipman Relo as their subsidiary. Chipman Relo's estimator was Scott, who was personable and professional and whose customer service skills caused us to choose Mayflower as our choice, after also talking to Phil at Allied Van Lines and getting an estimate from them. Phil wasn't personable and he gave us a much higher quote (+$5k). Maybe I should have gone with them, in hindsight. Chipman Relo's packing/loading team was led by Sal. The team did a good job of loading but a terrible job of packing! I am so traumatized now that I'd be scared to have anyone other than me pack my things again: these were supposed to be professionals! Sal, the team lead, was personable and had a professional attitude. First, he had us walk around the house and show him what should be packed, and what should not be loaded on the truck. Unfortunately, Sal did not relay any of this information to the rest of his team, and also unfortunately, Chipman Relo chose a man named Marcos as the packer who would come first to get a head start before the rest of the movers/loaders arrived. Marcos spoke no English, only Spanish. Marcos grabbed my few precious travel-size items for the journey that were already clearly and painstakingly marked with the company's own stickers as "Do Not Load" and threw them in a box with everything else! And as for everything else, Marcos was literally tossing everything in a big box with no care whatsoever, including liquids without first putting them in a plastic bag (which is against company policy). At the end of the day, Marcos took little fragile glass plates that I found at the top of a cabinet that the other packers left behind (due to their carelessness in packing everything they were assigned to pack), and literally tossed them into a large box WHILE I WAS SAYING NOOO 2 feet way from him! And by the way, his boss, Sal, was standing 2 feet away from him, too, and I said "No!" before he tossed the plates. His boss/foreman said nothing to either of us! Mayflower, who is really just a middleman who hooked us up with these doofs, said, "Fill out the survey," but didn't send us a survey. And 2 of the 4 guys were really unprofessional, lying to us and getting pissy and passive aggressive about the fact that we called the office about: 1. Sal, the team lead, leaving in the middle of the job for half the job, and 2. things not being tagged, thus ready to be lost, while the careless dudes closed up the truck and were ready to call it a day, meanwhile Sal was still missing! Oh, and by the way, we didn't try to skimp on movers or packers: we paid $14,500 to Mayflower alone! So how can I get good packers in the future? Are there any packers who care about their job, and if so, for what company do they work? This was the organized company with the fancy flyers and stickers and personalized customizable service... I feel disillusioned. read more

I've never hired a moving company before, but definitely needed to for our recent relocation. I had a million questions since I've never worked with a mover before. They were very patient with all my questions. Marlene came out and gave us an estimate. She was very knowledgeable, having been in the business for 30 or so years. Email communication was clear if a bit slow at times, but maybe I was just being anxious since I'm new at this. The crew they sent to get us all packed up were great. Amalia led the group and they worked really hard on the hottest day of the year and got us ready to go. I didn't hear anything get broken during boxing, and didn't hear any of them yell out "oh no!!" once. The next day, our driver Chris arrived with his crew of 5 guys. These guys worked amazingly fast, and the loader in the truck must have gone through 4 sets of clothes that day, as it was about 150 degrees inside that truck and he was drenched in sweat. But boy, did he know his stuff! Again, no boxes were dropped and they took extra special care of my heirloom antique dining table & chairs. It took about 9 hours from when they showed up to when Chris drove the truck away. Fast-forward 3 days and the truck is at our new home and the unloading began. I wasn't there for the unload, but my husband supervised Chris and his local helpers, and they got it all done in about 7 hours. We've unpacked most of our boxes now, and so far, the only thing damaged was a caster off a rolling file cart. Pretty minor, if you ask me. They banged a few of the walls in the house, but again, nothing I'm going to file a claim over. The weight ended up being more than Marlene quoted, but we didn't have to cover it. Overall, we had a very good experience with Excel and would recommend them. read more

Chipman Relocation recently moved part of our household from Berkeley to Sonoma County. They get an A+. The crew arrived on time and got right to work. They worked hard and fast, but also with precision and care. They paid attention to the little things like plugging in the china cabinet before pushing it against the wall or removing and then replacing a light bulb so it didn't get broken in the move. The team had a nice sense of camaraderie and they were a pleasant group to work with on what was naturally a tense day. We also wanted to compliment the estimator, who showed up on time and did a careful assessment of the project. And we also appreciated the phone calls from our coordinator checking on progress on the day of the move. This could have been a very hard day but turned out to be shorter, easier and happier than I had imagined possible. read more

I chose Chipman relocation&logistics after comparing two other places. It turned out to be a great decision. Everything is done very professionally. The movers are so nice. In particular, I worked with Jamie Baleno, who has made everything so clear and organized. She was there during the whole moving process. Super happy with everything. read more

We have used professional movers several times, and we've never had a better experience than the move just arranged by John Coletti at Chipman Relocation, using United Van Lines and local move support. The pre-move estimate turned out to be extremely accurate, and was far less expensive than the competitive bids! The transcontinental mover for United (Ed Arias) was the most admirable person you'd want to meet: knowledgeable, extremely concerned about care, leader of an energetic (and equally careful) team of loaders, precise, patient, helpful. On the far end: Again, great care and energy unloading, clean, and most gracious. Not a blemish to any item, and actually a rebate based upon net weight, as promised. We admired everyone involved. I suggest that you view any critical reviews with skepticism, and definitely include United/Chipman among the options as you search for a mover. If we ever move again, we will start by contacting these folks! read more

We recently moved from North Cali/San Jose to Scottsdale, AZ and used Chipman Relocation, our Rep Scott was thorough and provided all information for making our move smooth and seamless. Our move coordinator Jennifer Johnson was prompt, responsive and efficient in handling all my questions and concerns about our packing and moving logistics. She checked in every step of the way and was super helpful! She really made a point to make sure everything went well and we didn't run into any issues. Our packers, movers and driver were also top notch and professional to deal with. Our stuff arrived at our new place in great condition and fully intact. I would highly recommend Chipman Relocation & Logistics to anyone who wants peace of mind, great customer service and prompt and efficient moving services! read more

Our coordinator was promptly responsive - even after hours! Our packers/drivers were positive and energetic and reassuring. The move was completely efficiently and as ordered! read more

If you get a foreman Mr. Vincent (any last name will work) simply say no and go to another firm. They will do thousands of dollars worth of damage to your property during the move. Refuse to leave the premise until you sign sign their "delivery" papers and then the business later deny all claims and refuse any accountability based on you signing the paper you received your property, but damaged. I will update the full review once we complete arbitration. read more

Excel Moving Services spoiled what was going to be an exciting new episode, a move from the Bay Area to Ashland, Oregon. The people I met at the company were to a person nice, pleasant and helpful. That would have been great if those were the people who handled my belongings. There was a scheduling mixup and one of their drivers loaded the truck with our things too early. He called to say he was on the way up and I let him know it was not time. As I imagine it he was upset at having to unload my things and probably just tossed them off the truck. To make a long story short, missing boxes, broken furniture, scraped up bicycles. Some of the things they broke are irreplaceable. I paid extra for "replacement value" but when the settlement came I was nickel and dime'd. It was never about the money but the grief of watching your belongings come off the truck in pieces. I hate to say not to use this company because I suspect they do a great job most of the time and it's a shame that one bad apple gives the entire company a black eye but that's what happened to me. read more

Excel Moving Services was recommended to me and what a dissapoinment they were. I called them a month ahead of my scheduled move date and was assured on availability. I was told no cost could be given to me over the phone and they will need to send someone to my home to see what needed to be moved. Ok so far so good, I read that reputable movers don't give estimates over the phone. We set up an appointment for the quote. The quote day was set for a week later at 12:30pm......10:30am day of appointment I get a call from the person that is scheduled to come to do the quote.........she proceeded to tell me they were all booked for the week I am planning to move and she saw no point in coming over to give me a quote since they have no one available to do the move. She told me she didn't check on availability until the day of the appointment. I told her that I found them (the company) extremely unprofessional. I took a day off for nothing since they can't do the job. I am probably better off anyways if this is an indication of their work. Anyhow in my book EXCEL MOVING SERVICES gets a - STAR (if that existed) for NO CUSTOMER SERVICE........and NO CONSIDERATION FOR OTHER PEOPLE'S TIME. Don't use them. read more

I would give them -1 Star, if I could. (they won't let me leave no stars) I called 2 weeks ago and made an appt. with them to come over to give me an estimate (they don't make appts until they visually inspect your stuff). Since they only make appts 8am -5pm M-F, I made an 8am appt for today (and told my work that I would go in late this morning). They said it would take about 15 min. for the inspection. OK, I alloted them a half hour, just to be safe. 8:05am - I call the office and ask if the guy is coming or not? The lady tells me, oh yeah, I saw him this morning, he should be at your place any minute now! 8:23am - I call the office again. A guy answers, I tell him I am still waiting for the 8am appt guy to show up. Hold please. The guy who is supposed to meet me is now connected on the other line. He says, "Oh, I'm sorry, my assistant was supposed to call you and tell you we needed to reschedule. I am nowhere in your area." I said, "Nobody called me. I called at 8:05am and they said you were going to be here any minute now." His response, "I'm so sorry ma'am. Perhaps we can reschedule? What's your phone number? I'll call you right back; maybe I can meet you after you get off work". Long story short - it's been 2.5 hrs and no return phone call. If this is the way they treat customers BEFORE they even have a scheduled move, then no thanks, I can't risk them doing this to me the day of my move! So unprofessional!!! X-( They are on the "diamond certified" website list - supposed to have great reviews and all that - makes me wonder how useful that site is... cliffs: made an appt., they flaked, never called me back. I won't do business with them. They are not the only moving service out there! read more

Hired this firm for a local move recently and am pretty pleased. They arrived on time, worked quickly and were careful with our items. They finished early and the final bill was around $120 under the initial quotation! I have used Mayflower companies to move over the past 15 years and have generally had good experiences with them. I would recommend them. read more

I recently used Excel to move to LA with less than a week notice. Dean was my rep and I can not say enough about his amazing customer service. He handled all my needs super fast and was available with a smile for every question- even gave me his cell. They graciously made arrangements to pick up and deliver the next day when I only had a chance to book about 48 hrs before. Everything was handled safely and I highly recommend them!!!! Thanks for making a crazy fast move as easy as possible :) read more

We used Chipman for our move from California to Florida. Couldn't be happier with the service provided us thru the whole process. Other movers tried to low ball the cost but made us concerned about our high end furniture. Gary the driver went to no ends to insure our items were packed and unpacked properly. The office staff stayed in contact with us daily. The furniture arrived on time and in excellent condition. Would recommend this company for any of your moving needs. Thanks read more

I've used Excel twice, for two separate moves, and both times have been very good experiences. They were fairly priced, on time, and careful with the packaging and transport of our furniture. All 6 workers were curtious and hard-working, they did not waste a minute. In the end, there was a slight billing issue that I had, however, I called them to let them know what I felt was a mistake, and they resolved the issue. I would hire them again. read more

Absolutely incredible service from the office but most importantly, from our crew of movers: Gerald, Jeremy, Rafael and Robert. They did an amazing job pulling everything together for us seamlessly. Jamie and Jennifer prepped perfectly and their follow up is spot on. Competitive pricing - I couldn't be more pleased! read more

I would give them 10 stars if I could. Having moved 4 times in last 4 years, this was hands down the best experience I could've had. Jennifer Johnson was our move coordinator and I've never had better concierge service for anything. She was phenomenal and kept in touch every step of the way. Mike was the guy that had the truck and was at both pickup and drop off. He was great too Kudos for running a business that is centered around consumer experience. read more

I have never given a bad review on Yelp even when I've gotten bad service, but I feel obligated in this case to warn other to never use this company. The movers showed up early, insisted on packing my stuff, and put tape on EVERYTHING. The tape does not come of, even after putting in hours of work to try to peel it off. All of my stuff is ruined, discolored and cracked. $5,000 worth. I've had to throw out half of my belongings. And the company gave me $140 back for my troubles. I've used moving companies before and I've never had this happen. Do not use this company under ANY circumstances. read more

We are a repeat user of Chipman Relocation Company. Saybrook University is an online university but we have residential conferences twice a year in Monterrey. We practically move our office to Monterrey for a week to administer classes and onsite services for our students. We use Chipman's every time, they are the best at what they do! Frank Johnson has always accommodate our request. His movers Kenneth and Victor are always professional, punctual, and with a positive attitude. Chipman's is the way to go for large or small moves, long distance or not. All our items are delivered unbroken and all accounted for. It really is a relief to do business with such a proficient company. When I work with Chipman's it is always one less thing to worry about with shipping. Thank you Frank and the Team at Chipman's you're the best! read more

I had a similar experience with this company as several other reviewers. I called Excel for an estimate and set up an appointment for one of their estimators to be at my house at 11:30 on the day in question. They assured me they would call me if anything changed. 11:30 came and went with nary a phone call from the company. Don't waste your time with this company. They are non-responsive and clearly not interested in maintaining any kind of customer base. read more

A tenant in my building hired Excel to move in. After the move, there was some slight damage to a handrail leading downstairs. I called Excel, and Bruce immediately, and without questioning me, offered to either have his person fix it or pay for my own repair person. I choose to have our man do the work, and Excel sent a check right away. I consider this to be excellent customer service, much better response then I'm used to from movers. read more

Chipman and Mayflower saved our move. I can't say enough good things about them! Dealing with them was extremely easy. Our coordinator, Jamie, was great and kept the whole move running smoothly from before the move through follow-up after the move. It was handholding of the highest order, which eliminated so many worries and left us free to concentrate on other things. Our driver, Lee, and his team were exceptional and got everything moved and unloaded with zero damage! I've moved with professionals several times and this was a first. It was also our smoothest move. We had 2 problems of our own creation because we weren't as ready as we thought. Jamie and Lee coordinated the workarounds that saved the day. I absolutely recommend this team! They were not the least expensive, nor the most expensive, but I am incredibly happy that we went with them instead of a bargain basement carrier because they were definitely the best we'd ever used. read more

I am moving to Hawaii which, all things being equal, can be challenging and daunting, especially when it comes to selecting a reputable mover. Excel came to me via a "forwarder" (DeWitt Movers) for the purpose of doing a "survey". So far, so good... the guy sent to do the Survey called me a few days before the scheduled date to request an earlier or later date (the SF Bay Bridge was due to be closed on the day scheduled and it was more convenient for him to reschedule - I rescheduled)... Mike came to my apartment and took all of 10 - 15 minutes to do the survey. At the time, I asked him what Excel's further involvement would be and he said, once he passes the survey results on, Excel was through - first "lie". I then said, "how long before I get a quote?" and he said, "three to seven days" and I said, "no way, I need it sooner; can you expedite it?" and he replied, "I'll try - I'll put this info into the system today or tomorrow". Finally, I said, "please email me the contact person who will take over once you are through" and he said, "OK" - that never happened. A full week later, I called Mike back and asked where my quote was - he got very defensive and disputed almost all of what we had spoken about previously... I got back in his face and told him the service was unacceptable, that his service was very poor, etc. He ended up hanging up on me. Yesterday - a week and a day after Mike's visit, I called the office of Excel. Bruce answered. I explained my unsatisfactory dealings with Mike, and how disappointed I was. Bruce said, "Sorry about that" (sorry about That??? WTF - what is "that"??? - poor service, Mike hanging up on me, etc.). I went through all of the above with Bruce who, as the call progressed, got more frustrated with my anger and disappointment; to the point where he said, "well, if you don't like our service, you shouldn't deal with us" - WTF?? At that point, I asked Bruce, "who is your boss - what's his or her name and phone #?"; he replied, "I am the owner of the company" and my head almost fell off !!! When the owner of a company makes excuses for an employee's rudness and poor treatment of a potential customer (he said, "Mike is our new guy"); and when the owner of a company can only say, "sorry about that" before telling a potential customer to take his business elsewhere; and, when that same owner adopts the method of his poor employee for ending a phone call (hanging up on the potentiakl customer - yes, Bruce hung up on me just like Mike had done the day earlier), it is time for a ZERO stars warning to other potential customers of this so called "moving service" --- because CUSTOMER service does not seem to be a strong suit, at least in my recent experience... Bruce and Mike were rude, challenged in the competency department, complacent and aggressive in the extreme at the same time - Mike being new might get a pass on some of this; Bruce the company owner, no way - CAVAET EMPTOR !!! read more

I had a great experience with Excel Moving Services. I did not have any of the bad experiences that some of the other reviewers have commented on. The movers were very prompt and courteous when they were at our house. The girls at the office advised me every step of the way and was very clear on the whole moving process. I would definitely use Excel again for any moves I do and I will highly recommend them to anyone I know. read more

We use them for corporate moves-- an office with about 100 people. Then, again for consolidating a factory into a single building. They are very professional and remarkably helpful. I would use them again any time! read more

Absolutely horrible service,do stay away from these folks at any cost. I choose Mayflower & had a very bad experience & lot of headache by Mayflower/ Chipman folks. The guys doesn't know how to pack & handle the things, they damaged my haousehold stuff & when I applied for claim it was flatly rejected even after giving all the proofs. I can't even imagine how anyone can give such pathetic services read more

I love this company! They did my move again in October 2013. They always give fair pricing and great service with professional guys =) They have moved me since I first joined the military in 2003. They've been moving me continuously even since I got out of the military. Bruce and Robert are super sweet. Thanks again guys for being an awesome!!! read more

I had the best experience with Excel Moving they were professional and moved my things for less than the estimate called for. I was very nervous i couldn't be on locatin for the whole move however they did a marvelous job. I'd moved just one year previous to this move unexpectedly and they had no problem moving my things. Actually left my house nice and neat. Thank you Excel! read more

Jennifer Johnson, my moving coordinator was amazing! I moved from SF to NYC and she was so attentive to my needs up to, during, and after my goods were delivered. She even went the extra mile to give me her personal cell phone number just in case I had any issues on delivery day, which was on a Saturday. Moving can be so stressful and Jennifer did everything in her power to ensure a smooth move. read more

Before retiring, I personally had the pleasure of using Excel Moving services, Union City to handle many small and large moves involving commercial food service equipment throughout the Bay Area and Northern California. Excel Movers are user friendly and very easy to access. They always manage to do exactly what you want done at the agreed upon specified time and date. The crews are clean, punctual, well equipped and fully trained for the job. In addition, the office staff is always available and courteous! If you have any question regarding your bill, they will work directly with you until you're completely satisfied. Finally, Excel Movers have some of the best prices in the Bay Area. I highly recommend the Excel Moving Services in Union City for your next residential or commercial moving needs. They are the Best! read more

I recently moved from the Bay Area to Miami, FL. I had Jennifer Johnson help me with my move. She was exceptional to work with and looked out for me during every step of the process. I could not be happier with the quality of service that Chipman Relocation and Jennifer provided; Jennifer is one of a kind and truely cares. read more

It is amazing to me how clueless the man from Chipman Relocation who responded to my very negative posting on the way my furniture was handled by this company. He said that they had not received an estimate on the repair to my "alleged" damaged belongings yet they just settled the claim. Just one more reason to avoid ever dealing with this company read more

Scott is professional, knowledgeable and goes above and beyond. I was not able to use this company for our relocation but was very impressed with every interaction I had with Scott. I would strongly recommend working with him. read more