I went in for an eye exam and I was greeted kindly and the dr's assistant was very professional explaining all the preliminary steps to prepare for the dr exam. The office has a beautiful welcoming setting and the staff was courteous. Dr Freda Chin was very nice and explained the examination process. There was no rush on her behalf and provided adequate time for my exam. I definitely recommend her optometry services. read more

If you have Medical insurance!! You we'll be treated terrible. The receptionist are awesome I'll give it that that doctor not so much they want you in and out as if you can't afford anything. read more

Dr Chin has been seeing and treating my family for years. She helped me get over a painful stye that would not go away. She has always been professional and kind. Her staff are exceptional. I'm not the most trusting patient, but I completely trust Dr Chin! I can't recommend her enough. read more

The entire experience was very welcoming, Dr. Chin is very knowledgeable. The staff was accommodating and I felt well taken care of here. Will definitely be coming back! read more

Recently took my grandson to see Dr.Freda Chin. When we were waiting in the waiting room I asked if my grandson could look at the glasses. The receptionist said yes but because of the insurance he had they were in a box behind the counter. I thought was very unprofessional, like we're bottom of the barrel. Only like 10 to choose from by the way. When Dr.Chin came in the room, no smile and barely said hello. Every question we asked her seemed like she was irritated and that we were bothering her. Will never go back here again. Left with his prescription and went to Costco to get his glasses where we were treated right. If I could give this Dr. 0 stars I would. Waited like 3months for this appointment to be treated this way. Shame on you Dr.Chin. read more

I just had one of the worst medical experiences of my life at Dr. Freda Chin, the eye doctor in Patterson. She was one of the rudest, unprofessional and ableist medical providers I've EVER met in my life. She refused to move equipment or even attempt to accommodate me-- despite having prior knowledge of my being disabled. She spoke to me condescendingly, and acted like she had no duty-of-care to offer me anything more than the bare minimum. If that wasn't bad enough, when I asked her for a referral to another doctor that could accommodate me, she refused to offer any suggestions and acted like she knew ZERO doctors anywhere. She shrugged, shook her head vigorously and backed away like I was a rabid zoo animal. It was horrible and dehumanizing. I left 2 minutes later. I will be reporting her to the board. read more

bought some new glasses,in dr.chins office .as I was picking a frame I seen a pare that caught my eye ( no pun intended) in the office these frames look like they were tope, but when you took them outside, they turn pink because of the sun. The next day I try to return them, and Dr. chins receptionist told me I couldn't that all sales were final,, I find this unbelieving, Dr. Chen's lighting is is so dim it's hard to make a distinction with certain frames.. so now I have to walk around with pink glasses.. shoppers beware do not go in there read more

We love Dr Chin, shes wonderful and really knows her what she is doing. I had been going to her for years until my insurance changed to Kaiser. But I have gotten my family to go to her, my father goes to her and loves her. Shes helped him temendously, caught things other doctors did not. She is very caring and always enjoy catching up. I highly recommend her. read more

Just saw Dr. Chin for my annual check up. Dr. Chin and her team were very patient and thorough. Even though I live in Marin County for over 3 years, I still commute to see her as she's the only one I trust to care for my eyes. I would recommend her to anyone. read more

First time coming here, was referred by my doctor for an injury around my eye...staff was really friendly but Dr Chin wouldn't give me the time of day. Made me feel rushed like I was wasting her time, rude tone and very short with answers. She said she could send my dr a message to get another referral and I told her yes please as I was leaving and she replied with "it's just an email...you can email your doctor." Very unpersonable and a horrible experience. Left with many of my questions unanswered. I will never come back. read more

Very bad customer service, my daughter was miss informed they charged for frames when they said they wouldn't we tried to cancel and they want to charge additional $50.00 for cancelation. Bad experience over all. read more

I have been seeing Dr. Chin for years! At every appointment Dr. Chin and her staff are very nice and professional. Dr. Chin takes her time to always answer my questions and concerns which I really appreciate. I high recommend her! read more

No option for zero stars sadly. This doctor is unprofessional, rude and discriminatory against those with a disability (ableist). Not only would she not help, but she refused to provide a reference when she was unable to accommodate the basic eye exam. Avoid Dr. Chin if at all humanly possible. Traumatizing and really awful experience. read more

Love Dr. Chin and her staff. Very efficient and great at explaining everything. They take the time to make sure you're happy and taken care of. read more

I've been going to dr Chin for over 20 years. This year my prescription was too strong. They refused to correct it. After being loyal for so many years, I get this treatment. Never again will I go back. read more

Had issues with my insurance but the staff continued to check it out and resolved it for me. Friendly, helpful staff.

it is always such a pleasure to see Dr. Chin and all of her assistants! everyone goes out of their way to make our visits comfortable and the care after the fittings is amazing!! read more

I spent 444.00 on lenses 2 1/2 months ago. My insurance covered my frames. The frames cracked yesterday (no fault of mine) and the lens fell out. Unable to find the lens in the grocery store. Was told by the person selling me the glasses that these frames were durable. Now she wants to charge me for new lense and better frames. ANY frames a Dr. has should last more than 2 1/2 months or the Dr's office should NOT recommend them at all!! When calling the office, I received nothing but attitude! I believe this office is more about selling than it is taking care of patients!! read more

I was referred to Dr. Chinn office from my insurance company. The front office and back office staff are amazing, knowledgeable and friendly. All of them were wearing masks. I had given the office my medical history and I am considered a high risk medical patient. I wore my mask, made sure I stayed away from others. Then Dr. Chinn gave me my eye exam. She was not wearing a mask, so I assumed she was vaccinated. After the exam Dr. Chinn began talking about how masks give her anxiety. This made me feel uncomfortable. Then she began talking about how her children are not vaccinated and that she has vaccine hesitancy. I felt trapped and just kept agreeing with her in hopes that I could get my prescription and leave. However I ended up purchasing glasses there and never received my prescription. I will never go there again now that I have picked up my glasses. Even now I have made an appointment at Kaiser to get another prescription that I can actually keep.. The reason I give Dr. Chinn's office one star has nothing to do with her staff but everything to do with Dr. Chinn herself. I wish her staff well and hope they are prosperous. My health is more important than me continuing to subject myself to a doctor with vaccine hesitancy. read more

Office Staff & Dr. Chin - Amazing I have to say, they are amazing. They took their time with me and my son. My son is very picky and does like to move around a lot when he gets excited. The staff along with Dr. Chin were so patient with him and helped him find a pair of glasses that he loved. When it came for me and my husband to get glasses, they were amazing as well. My husband is Spanish speaking and both staff and Dr. Chin made a wonderful effort and got him a prescription that he can finally use. We are so excited that we found an establishment that can give us amazing service and are family friendly. Thank you! read more

This was the worst experience my husband and I have ever had should of gone to Target our any other place they mislead my husband into buying thousand dollar glasses and when he got them the bifocals were almost to the top he couldn't use them brought them back same-thing and they had to redo them to make the just reading glasses but would not give him back the money he only needed reading glasses but was lied to and they charged him all this money and told him he could only come back twice is this sick we spent a lot of money here and they never said anything tried to blame him and told him he could buy reading glasses for another one hundred and fifty dollars we should sue them they are unbelievable the worst read more

Very nice to be able to see someone here in Patterson. Both my husband & I used Dr. Chin's services. Highly recommend Dr. Chin and her office staff. read more

The girls are so sweet!! Very professional they helped me get my new glasses & contact lenses definitely recommend!! Since I'm new with contacts the consultation was very helpful they go step by step to help you out THANK YOU! read more

This lady is the antithesis of friendly, went for my first visit, very unwelcoming atmosphere from the greeting staff to the actual Optometrist herself. My guess is if you don't purchase her retina exam, then you're just treated like another number. She walked in to the room after the girl that takes your blood pressure and instead of introducing herself, she goes "hey" lol, talk about professional right. Then I'm told to wait 30 minutes while she finishes up with another patient which was annoying, when she finally wraps up she just yells ok, come back here. She gives me a pair of trial contacts which she refused to give me the prescription for, really weird lady, never going back, will give someone else my business in town, I normally like to give people the benefit of the doubt, especially in a small town but this experience really turned me off. read more

I really like to go to Dr Chen's. The staff is friendly and helpful and the office is clean. I also feel very comfortable that I am getting the best care from the doctor. read more

Dr. Chin and her stag definitely make you feel at home. They are very friendly and prompt to answer any questions you may have.

Thoroughly disappointed. I ordered a different frame totally different from my last frames...I pick up my glasses today and they are almost identical to my old frames...not even the same brand that I ordered...plus I had them make sunglasses with my old frames and they cut the lenses too small! Duh, probably for original frames I ordered but not shaded. Trying to make it look like I'm wrong! $717 later and I didn't get what I ordered! Frustrated and disappointed...moving on next year for eye exams! read more

I hadn't gone to the eye doctor in close to 10 years, and after so long, was nervous about going. My nerves were put to ease immediately. The staff was helpful and polite, and the office was clean and comfortable. Dr. Chin is awesome! She was so nice and extremely thorough. She explained everything she was doing during the exam and answered all of my questions. I highly recommend this office if you need eye care. I almost forgot, because I got an exam, they did a minor repair on my glasses free of charge. read more

First time in to see Dr. Chin. She's very professional. I was actually recommended to go see her. And she seems to know exactly what's up with your eyes. Very knowledgeable. I purchased glasses and contacts. read more

Dr. Chin has been my optometrist since I moved to Patterson 12 years ago. She and her staff provide a friendly atmosphere. They make you feel comfortable. Dr. Chin is knowledgeable and considers patient input and comfort of patient. read more

I have had the pleasure of seeing dr chin for many many years. I appreciate their staff and the wonderful personal service Dr chin provides. read more

I have been with Dr. Chin since I was at the end of my high school years (over 10 years now). She took over for my previous Optometrist, which was quiet the task, as I had just recovered from a serious Hospitalization and Optic Neuritis (I had gone completely blind in one eye). She made me feel comfortable at a time when I was afraid to switch to someone new, that did not originally diagnose me. Dr. Chin has been amazing and always is very clear and thorough about explaining to me what is best for my eye health. I now live 2 hours away from Patterson, but refuse to switch my eye doctor, as she knows my history and is just all around amazing. The only reason I would switch is if I were to move out of state. Dr. Chin and her staff are knowledgeable, helpful, and friendly. What more could you ask for? read more

I was given the choice to pay $60 fitting for contacts or to do glasses. I was told either would be covered by my insurance, that I could actually do both if I wanted to. I opted to do the $60 fitting for contacts. When I called to order the contacts after my 5 day trial fitting i was then told my INS only covered 90 days. I asked why wasn't I told this when i was offered the option of contacts and was talked circles around. I asked to have a manager contact me. I spoke with Cindy who continued to talk circles around me about the fee and the fact I can still get them if I want them. She insisted the lady who helped me states she did tell me ins would only cover 90 days - why would i be surprised and outraged that I paid $60 for a fitting for 90 days worth of lenses if I was already told. Why would I even make that decision? She said they have the information on paper that she was looking at - I asked did I sign that paper showing I received that information? She said no, they dont have the patients sign that- BECAUSE YOU DONT GO OVER THAT INFORMATION. Had i know that I would have saved the $60 and stuck with glasses. I asked her could I speak with the doctor and she refuses to let me speak to her. VERY DISAPPOINTED!!! Terrible customer service. Need to find a new optometry. read more

I have been loyal to Dr Chin for the last 10 years along with my family of seven. However, I scheduled a Saturday appointment with her nearly 8 weeks ago because she is rarely opened on Saturday and I even had to request a day off for the visit only to receive all call the exact week of my appointment to inform me that she won't be in on Saturday. Because of this undependablity and lack of respect for other people's time and money I'm left scrambling because I have no glasses. Very disappointed customer!! Please go somewhere where your loyalty has value. She only values her own money and her own schedule and her staff is very cold and unapologetic with regards. read more

First time seeing Dr. Chin and my experience was outstanding. Awesome service. I recommend it to anyone. Staff is great and very professional. read more

Our first visit to Dr. Chin went so smoothly. The staff was sweet and friendly, very efficient and they took our insurance. Dr. Chin is thorough, explains things well and has a great sense of humor. The equipment is high tech and the exam is really fast. We recommend her highly. read more

If you are looking to get complete and thorough eye exam then I would highly recommend Dr. Freda Chin in Patterson Ca. She has been my eye doctor for several years and in my opinion is one great doctor. read more

I have been a patient for years. Dr. Chin and her staff go above and beyond when it comes to their patients. They are very professional and always very friendly. They have the state of the art equipment and everything is very clean. In our little town it is nice to make friends, but it is a greater feeling when those friends are also your care providers! read more

I was very pleased with my appointment. Dr. Chin was very thorough and explained everything she found. The office was clean and stylish, and the staff was friendly and knowledgeable. Everyone from the doctor on down made me very comfortable, and made sure I knew all my options. I'll be back! read more