Can't believe I'd ever give this place a bad review and I thought id be a customer for life. I've eaten in about 6 times, taken out 3. All six times I ate in, food was great.
1st time I got take out it was fine, they forgot the guac but no biggie.
2nd time taking out, got 2 entrees, 1 of which was wrong (I ordered the Pollo Mexicana, got Pollo mole poblano, also didn't make a stink because it was still good).
3rd taking out which was tonight, was atrocious. I called up for delivery which is something they just started offering a couple weeks ago but they said they weren't delivering because of bad weather...there was heavy rain and tstorms about an hour earlier and actually wasn't doing anything but whatever, if they don't want to deliver they don't have to deliver. So my wife decided to go there on her way home and place the order to take home. She waited for 40 mins. The bartender checked over the food. She brought the food home. The entire order was wrong. Ordered Pollo poblano and chalupas with red sauce, got some kind of taquito with mole sauce and chalupas with green sauce.
Now we had to say something. Politely called and said we didn't get anything we ordered. She (bartender) said bring it back for a refund. We said well its an inconvenience for us to have to drive back there and wait again, can we have some compensation for our troubles? No offers for any comps. We have to bring the food back for a refund then we can reorder and pay for our new meal. This made me mad because there was no attempt to make things right. I would have said well you can keep the food we gave you free of charge (since they will just throw it out anyway) and at least that would have given us the option of not having to go back out and eating what we have which isn't our first choice but at least it's free. Or they could have said bring it back and we'll comp you one of the dishes you want to reorder. Something. But no, nothing.
We drove back with the food. I was very disappointed at this point, and I wanted an explanation. The bartender didn't so much as apologize. Just took us to the register to give back our money. I said to her "I'm very disappointed you didn't try to make things right"....not a word from her. Not even eye contact. I said "does it even bother you that you have unhappy customers?" ...with the most sarcastic tone she finally made half open eye contact with me and said yes it does..as if to sigh with boredom. My wife and I are still shocked at the whole experience.
I understand people make mistakes. We all do. It's how you respond and make up for your mistake. We are very sorry to say we will never eat here again and will be telling all our friends the same.
After leaving there, we went to Bobby Burrito to get our mex fill and got the best service. Btw, they were also still delivering lol. read more