I walked in today after a stressful morning trying to find shoes that fit (a long tried brand that always worked for me no longer did), I finally found something but it needed to be ordered & would take 1 wk to arrive. I simply wanted to come in, have a cup of coffee, something small to eat & relax. I stopped by to see the shrine in front area of the Lord Jesus & other Christian images after stepping inside place initially, which being a believer I was over the moon about. A lady inside, who had seen me initially step inside, who I later found was the mgr, Melinda immediately jumped out of interior & started accosting me if needed help, I simply said i was admiring the religious icongraphy, I had been in previous wk, had seen the image of the Lord Jesus Christ on an interior door & was thrilled. She then all of a sudden started rat-a-tat rolling off in a nonstop chatter about event space that was available & taking me into the room for event space, w/o taking a breath or even communicating with me if I had anything to say, more barking at me nonstop of all the amenities the restaurant had; she then started rattling off about how the owner painted all the murals & started taking me on a tour of the restaurant showing me all the walls. I neither was interested or inquired about event space or wanted a tour of the restaurant, I simply wanted to come in, relax and have a cup of coffee on a quiet, rainy Monday.
I had been in the previous week, there was an issue regarding chips&salsa ordered. The prvs wk they chrged $5.95 pls tx (for a tiny portion), I asked for extra chips as the portion small & extra salsa as I like salsa. The issue was whether the small extra portion they gave would be chrged. The waitress, who was extremely nasty & was same waitress today, overcharged on everything, every extra chips & extra salsa was chrged, I objected saying I was not told that would be an extra order chrged, the barman (also prbly member of the family that owns restaurant) was nice & took 2nd order chrgd off. The way the waitress had chrged, the bill was double what it normally should be. Today again I sat down looking to order the same. This time Melinda, the mgr bought chips&salsa on the house (w/o me ordering off menu), again a v. small portion, again I asked for extra chips & extra salsa, all of which was brought. When Melinda brought the extra chips & salsa she said "The first order (I thought she meant the on-house portion plus small extra I asked for) is on the house, anything after that is charged. To make sure. I pointed at everything on the table (incl extra she brought) & said "This is on the house?", she said yes, the first order, anything after chrged, (not clarifying or saying if she meant the extra chips was the first order or she was counting as a 2nd order). I assumed everything brought to me was still on-the-house order. I ordered coffee, asked if refills were chrged, she said yes (another $3), I ordered a 2nd cup knowing it would be charged, no prblm. When I received the bill it was about $10 over what I expected. Each extra salsa & the extra chips had been chrged as separate orders by self-same nasty, hard attitude waitress. I tried to explain to her how Melinda had brought the order to me & said first order on house, then the waitress become rude, nasty, argumentative. She said "I heard what she said to you, I heard what she said". I said yes I heard it too, I was there and tried to explain I thought the first chips & salsa with the small extra amt of of chips & extra salsa was part of the first on-the-house order, only if I ordered another would I be chrged. (I had also ordered an appetizer which was correct on the bill). She then started saying I remember you from last week when you did the same thing, I told her I remembered her too. Melinda had left and I asked if she would call her. I then went through this with Melinda who then took the same stance as the waitress saying no, she had told me the first order free but anything after (according to her the small amt of extra chips & salsa I ordered) would be charged, she kept insisting in an hard, argumentative way that she had told me that. I then told her the waitress had been rude saying she remembered me from last week, I said yes I came in last week but this would prbly be the last time. I also then told her not to accost ppl re: event space when they're just trying to come in, relax, have a cup of coffee & something to eat. She said that's fine (in a hard & not nice way), the bill still stands, that's fine, this can be your last time. Unbelievably rude, why would you tell me a customer (who had appreciated the food) & has no prblm paying the appetizer & coffee, "this can be the last time you come into the restaurant"- unreal customer service. You want to appease customers to make sure they come back, bring friends & not give a negative reputation. To lose customers over chips&salsa which is usually offered free is just stupidity. read more