our server left us unattended for over 2 hours. she asked what food we wanted and then left us for 2 hours, my family giving credits to the servers, stayed there and finally another waitress came by and asked for our orders and then we received our food. Finished eating and did not tip because of the waiting time. the waitress which left us unattended, came over and "talked" to us for not giving a tip. read more

While thinking of options on where to get lunch today, my wife and I landed on Chilis because neither of us had been there in years! Oh would we come to find out why we hadn't been in years. First off, nothing against the restaurant or the service whatsoever. The restaurant was nice and clean, plenty of tvs showing sports, and the staff were nice and attentive. Now the food on the other hand... not so good. We got a triple dipper as an appetizer, choosing the southwest egg rolls, the honey chipotle chicken crispers, and the sliders. The southwest egg rolls were probably the best item we got, they were nice and crispy with a good flavor. The sliders lacked any flavor whatsoever. And I may be alone in this opinion but the honey chipotle sauce on the chicken crispers is terrible, has a way too smoky chipotle flavor with an unpleasant sweet aftertaste. As for my meal, I ordered the bbq combo with the Jalapeno sausage, 1/2 brisket quesadilla, fries, and Mac and cheese. The Jalapeno sausage was just your typically sausage and was fine. The brisket quesadilla had another unpleasant sweet sauce on the meat and that was the only flavor I could taste. The fries were the highlight of the meal for me, seasoned well and crispy. Now onto the worst item... the Mac and cheese... It was basically noodles and milk. Really creamy, with a milky taste, that I couldn't stomach more than one noodle. My wife and I were excited to try chilis... but I think it will be many years again before we go back. read more

The service was not good at all, we waited over an hour for food and multiple things were missing from our order, I ordered mac and cheese and it was cold and soupy, we also saw our waiter outside littering things from her car. Would not recommend this location at all. read more

Stopped into Chili's in Victor around 8 PM on a Tuesday during winter break and was surprised by the quick and friendly service. Despite being a busy time of year, everything ran smoothly, and our food came out in good time. The chicken tenders were solid--crispy and well-seasoned--and the chips trio was so good, with deliciously thin, crispy chips. My son absolutely loved his steak and potatoes. Overall, it was a great casual dining experience with good food and efficient service. Perfect for a quick and easy dinner! read more

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My husband and I went here for lunch. Unfortunately it was not a great experience. First, the staff was wonderful! I have zero complaint about them. They were so friendly and attentive. The restaurant was clean and had great music. The food was unfortunately some of the worst I've had at a restaurant. We got the triple dipper appetizer to start. The bacon ranch burgers were really bland and salty with no flavor. The honey chipotle chicken strips were good and the southwest roll was also good. For our meals we both ordered the sample platter with the jalapeño smoked sausage, fries, ribs, Mac and cheese and brisket quesadilla. This was so disappointing! The ribs were good. I was most disappointed with the Mac and cheese. It was literally pasta and milk. Zero flavor that not even a ton of pepper could fix and watery like milk. The fries lacked flavor and tasted like they were fried in old oil. The quesadilla was chewy and was terrible. I didn't even try the sausage. Overall just incredibly disappointing. read more

The server was attentive at first but never checked in after we got our food. I would have liked another drink. Food was pretty good. Loved the upgraded loaded fries. Strawberry lemonade was pretty watery though. The kids menu was very reasonably priced and lots of options for picky toddlers. read more

Chili's - Bacon Guac Crispy Chicken Sandwich with loaded fries - American Near Me - Victor, New York

Server was good, but there was another very vocal employee (he was another server , but he was done for the day) talking loudly in the dining room to the hostess. He was complaining about their coworker named Stacey and how she was trashy because she had to hire "a random 17 year old to watch her kids " and that " there is no way she paid that kid because she's a brokie " . This man continued to be loud throughout the entire meal and kept talking about how he has a nail business and doesn't really need this job so he could care less. Really ruined the whole experience , someone please talk to him about being professional! read more

I just ordered on door dash and flaked the store asking if they could add extra sauce and make my food steaming hot. And they did i honestly am crying a lot right now due to how good it is. This is my favorite restaurant and having this chipotle bowl has bettered my day and enlightened me so much i am so happy for this bowl. Thank you THANK YOU read more

Great service!!! Good food!! We were seated quickly and everyone around us seems to be having a good time too! Leah was our waitress and she was an absolute doll. Highly recommend having her as a server!! read more

Delighted to be seated quickly, almost immediate attention to our drink order - all was well. A slight wait to place our food order. I specifically asked if the fijata could be made without bell peppers because I am allergic to peppers. When the sizzle platter arrived, a 5 inch long roasted pepper sat in the center. The manager apologized and assured me a speedy replacement. My friend had finished his meal by the time, mine arrived 41 minutes after the first - it was not hot. The meat was overcooked and fatty. The portions small. I had to ask a random waiter for my check when it didn't arrive. Nearly 3 hours after arriving I had my check paid. The restaurant staff stood talking while we had very little attention at a time following such a dangerous incident. I remained pleasant, left a generous tip, and enjoyed my friend's company. I don't expect to return. BTW - the check suggests tip amounts. The calculations are wrong - cheating the employee significantly. read more

3 for Me Starting at $10.99 Can't beat it All choices delicious All servers wonderful read more

Things have gotten a lot better at this location since the depths of the Covid-19 pandemic. At times they were short staffed and unable to seat a full dining room but the food stayed pretty consistent throughout. Our last visit (April 2023) was actually great. The wings appetizer, the salmon entree, drinks and desert were great. The table top Ziosk things weren't working so that made redeeming an offer and our gift card a little harder but ultimately it worked out. read more

This food is fast, the service from the workers makes my night. This is a great place to get a great dinner with friends and family!

I have to start by saying the service was EXCELLENT at the is Chili's! Our waitress was great- attentive, friendly, and professional. Convenient location near the thruway, with plenty of parking. I had a cup of the tortilla soup and a grilled chicken Santa Fe type salad with substituted ranch dressing. The soup was flavorful and hot. My salad was big! And pretty good- chicken could have been seasoned a little better but it was good. My boyfriend had a bbq plate for approx. $16 that he said was good and he felt was right on point price wise. Overall, a decent place to go for lunch. read more

Chili's - Join rewards get free non-alcoholic drinks. - American Near Me - Victor, New York

Needed a nice lunch since dinner was going to be later than normal. It took quite a while for someone to seat us, and the place was not too busy. But once we were seated, we seen there were only 2 waitresses who were also bussing the tables. We understood the wait. We haven't been to a chilis in a long time, so it was great to see the menu and food options. Our food was good and the plates were filled. I was glad we came here because I forgot how tasty the food was. It was convenient for us since our hotel was right next door and we were able to walk over. A few things why rating was low. My foot slipped when sitting. Floor looked like it wasn't washed in a long time. That was off putting, but we didn't eat off the floor, so I was ok with that. Because the waitresses were very busy, I needed a refill on my drink but never got it. I can't blame her, she was working her butt off taking orders, serving and cleaning off table. With the state of employment, I understand the staff can only do so much. Will I come back, maybe to another Chili's just not this one. read more

Service was great, food is standard, Not bad but also not something to write home about or amazing. We had the endless chips and salsa and the chicken crispers. All the food came out correct. I would eat here again. It's like when you're on Netflix and can't decide what to watch so you watch something you've already seen. Chilli's be like that. read more

I really like this Chili's location, as does my dad who comes pretty frequently. The servers are some of the nicest I've ever had. I've never had a single issue with the food, either. It's pretty good, obviously it's not five star dining, but it's a Chili's! A chain restaurant! I'm not expecting the boujiest of fine dining and neither should you. I thoroughly enjoyed my Fresh-Mex bowl. It did, in fact, taste very fresh and I had about half of it leftover to take home. Everyone else liked their meals and margaritas (especially the margarita deal they've got going). My family and I agree, though, I think the floors need a long, relaxing pampering (they need to be cleaned). read more

Chili's - Chipotle Chicken Fresh Mex Bowl - American Near Me - Victor, New York

John was one of the best servers I've ever had. He was so attentive and on the ball. One of the most personable, genuine, and kind people I've ever met!! read more

We were driving by around 5:30 pm and decided to stop by for food. Walked in the door and the host asked how many people.. we told her 3 adults and 1 kid then we asked if we can sit at the booth. The host then looked at us and told us to wait.. This was 5:30pm and there were plenty of booth available.. the place only had a few customers .... We were like ok.. maybe she had reservations or something else .. waited for 20mins.. nobody asked us anything. Meanwhile the host and other waitresses stand in the corner 15ft away and laughing like we were invisible ..WTF????..Now other customers started to leave and the place was even more empty.. the thing that pissed me off was the host walked by us and didn't even say anything.. we were feed up and just left.. These people need to understand the basic of customer service.. never come back here again ... read more

The food is actually amazing here. The staff is kind and they always come back with the food in a reasonable amount of time. Basically a dope place. read more

It's a Chili's and expectations should be tempered with that fact in mind. But, having been to all sorts of places across North America and beyond, the service was friendly, the place was clean, the food was very reasonable, and the environment easy. Not sure what was the issue for some others, but it was in general and in specific a pleasant experience, unhurried, with table and patron spacing appropriate for the pandemic. Convenient to the highway, and no issue with parking. We had heard there was a limitation into the establishment was possible, given the circumstances, but we did not run into that. The ribs, southwest salad, buffalo chicken salad were all fine without complaints from our group. read more

I like their presidente margarita which goes well with their baby back ribs and fries. You just have to ask about presidente special.

Tried the chips and salsa again four months later. Night and day difference from the last visit. You nailed it this time. Good job!

Here with friends. Had a nice time, food was good, service was good. The blackberry Margheritas were awesome! read more

Chili's - a brick wall with a sign that says like no place else victoria ny - American Near Me - Victor, New York

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Food was NOT fresh at all. Got a salad that had rotten / wilted lettuce in it and as I was picking out the nasty pieces of lettuce I found A DEAD FLY IN IT! The manager came to the table and said " Sorry about the salad situation ". ??? Not as sorry as I was! I felt as though it was a big joke! read more

Really really bad food. Their chili is like eating taco sauce. Will never eat there again.

It's a shame that a BS excuse is given for why there are no prices for alcohol. Chilis is not my first choice. But margaritas are good. Service good. Salmon was not a thriller. read more

Chili's - Here are the hidden prices for the alcohol at this location. - American Near Me - Victor, New York

Never got service waited over 20 minutes and no wait staff even appeared at my table. Three times different wait staff walked past the table I was seated at and did not even bother to acknowledge my existence. Just confirmed why I generally avoid Chili's restaurants. Drove over to Longhorn was seated and had service in less than 2 minutes and it was way more crowded. Never again read more

Love to come here but today was a mess. First there was no help. I understand that due that everywhere you go is the same. Second we got seated but then waited like 9 minutes to get someone over. Yeah the server was confused due that she thought it was someone else getting our table. Third I have a coupon for a free appetizer that I could not use due that I had to get an entree and the 3 for 10 or the 2 for 25 does not couny.... but wait I can't use it due that I didn't get an entree? So for that don't even give me a coupon I don't live near and I got this? I hope this one stays open due that the other ones near me closed read more

The boss burger is absolutely delicious. This time the brisket was a bit overcooked but still phenomenal. I highly recommend it! read more

Chili's - Boss burger - American Near Me - Victor, New York

Ive had enough. I believe this is its just wings. PUT SOME SAUCE ON YOUR WINGS! STOP JUST DRIZZILING A TINY BIT ON TOP! Its an absolute ripoff! Why have such good sauces but BARLEY PUT ANY ON?!?!?! Im not changing this review until someone SAYS SOMETHING to the employees. This was my last stand. Tell the employees to try a little harder and actually pay attention to the door dash order. Because i know that yall NEVER put any sauce, i ordered extra AND YALL FORGOT THAT TOO. Might as well not put any sauce on your wings at this point. Absolutely ridiculous. read more

Chili's - NO SAUCE! EVER! THIS IS HOW IT ALWAYS IS! - American Near Me - Victor, New York

Met some friends after work Tuesday, was slow, seated right away. Place seemed clean, and the menu selection was good. Server was excellent, very patient with us, party of 6, definitely give her credit. Food came out timely, hot, and fresh. The food however seemed really massed produced, almost as though they were microwavable meals, it was kind of weird. Price was ok for what we got, no complaints there. Would go back again as it's clean, friendly, value priced, good selection, but food is nothing to write home about. read more

Chili's - Front of the building, they all look the same. - American Near Me - Victor, New York

We were in town again for our Brockport State alumni reunion August 3, 2019. We stayed at the same Wyndham hotel behind the restaurant. We always look for the best combination of hotel w/ a bar/restaurant within walking distance. This location met our two requirements. We stopped in after the festivities on Sat night about 8pm. Again we had great service at the bar. Our server was Brittani and she was helpful and friendly. We ordered a margarita on the rocks ($7) and a Coppola Pinot Grigio (2 @ $7ea). We shared the generous and tasty dish of chicken fajitas. Perfect for the two of us. Sizzling hot with two plates of toppings. Very good late night meal. Total w/ tax & tip was $48. Again we experienced consistent very good service, food & drink from this location of the Chili's restaurant chain. A good value three minute walk from our room. Thank you Brittani & Chili's. We'll see you next year. read more

The waitlist is not honored at the restaurant. Its first come first serve. Long wait.

Absolutely a excellent value and hands down great service. We always ask for Danielle and she is Absolutely hands down best server!! If you ever stop here definitely ask for Danielle!!! read more

Ok so I love Chilis but I ordered wings from "It's Just Wings" and it was super deceiving. The wings weren't very good. Thought it was a local place but it's a wooden side with tape on it saying "PICK UP HERE". Hahahaha read more

One of the dirtiest establishments I have ever been to. When we walked in the floors were absolutely filthy. Food and wet spots everywhere. We sit at the bar and noticed the bar top was never cleaned between customers sitting down, which means our spot definitely wasn't. Plates were piling up behind the bar and it sounded like one of the chefs was hacking up a lung in the kitchen. Top 3 most u comfortable experiences i have had in a restaurant read more

Ordered an appetizer and margaritas while we waited at bar for a takeout order. The order was shrimp tacos and fajitas with chicken and steak. When we unpacked the order at home we saw that they substituted the shrimp from the fajita selection for the shrimp tacos that is an entirely different selection with larger shrimp and different toppings and sauce and charged us for that more expensive menu item. Very disappointed ... our meal was not as expected -- if I dined in I would have recognized the swap but of course they knew I wouldn't see this until I was home which was 30 miles further away. This swap occurred at the Chili's in Victor, NYS read more

This place was disgusting! My son and I ordered and appetizer and craft macaroni and cheese. Took them 40 minutes and then brought out 2/3 of my order and it was cold, the waitress said I owe you some food. ‍. Went to the bathroom, holy cow, I've never seen anything like it. All the lights were broke or rusted out so they had a construction light plugged in pointed on the ceiling. They also had a rusty electric heater plugged in. The place itself was disgustingly dirty. I really don't know how this place is still opened. I can't even imagine what the kitchen looks like. Gross. read more

Had a late night meal on a Friday night 1030pm shortly before closing and not too crowded or noisy. Very pleasant and comfortable. My sizzling steak Fajita came out sizzling and tasty. My spouse's ribeye steak meal was excellent. Quick meal. In and out. read more