My mother and I just left from here because we were sat right away but waited for 40 minutes and never got served or asked for our drinks or appetizers. Nothing! I informed the hostess twice and she apologized that she'll inform our server. I saw a few other tables that were sat after use getting served. We were livid and left to the other Chili's location on Frederick. We got sat down right away and our server ordered our drinks and appetizers the moment we sat down. The Alessandro location was not busy because we seen so many servers walking around and caring for their other guests but kept walking past our table. We only went to that location because it was close to the Riverside National Cemetery where we visited my grandpa that served in WWII. Very unprofessional and lack of attention to their guests. Thank you to the Frederick location for caring for your guests and serving my mom and I right away. read more

Chili's - The chips and drinks that we were served right away at the Frederick location - Tex-Mex Near Me - Riverside, California

I visited this Chilis location a couple days ago and had a great experience due to my server. I believe her service to us made our experience unforgettable. If I got the name correctly, her name is Haranna. Food was great and super hot because it came out super quickly and drinks were refilled right away. read more

Chili's - Triple Dipper - Tex-Mex Near Me - Riverside, California

Came here for my daughter graduation last week and waited to make this review until I was certain of the service. As we entered into the restaurant we were not greeted by any staff and left standing around for sometime until I ended up calling the restaurant to let them know they have guests. After taking our seat the table was dirty, we received food at varying times at the table with the children being served last. When our food arrived we had no napkins and utensils at the table . When the food was finished we waited far too long to receive a bowl that I ended up taking the kids to the car to while waiting for staff. Terrible experience. We will not be returning here. I will no longer be tipping for terrible service - this Chili's was the last straw. read more

The food was super good and our waitress was super nice and I would go back there every time I want to go to Chili's

My server Nicholas was absolutely amazing! Super attentive and brought us everything we needed, he was sure to check in with us throughout our visit despite it being super busy. He appeared to develop good rapport with all of his tables and you could tell they appreciated having him as their server! Definitely the best experience I've had at this chilies and I come frequently as it is my favorite resturant. Really enjoyed my experience and having him as a server! Also food was delicious as always! read more

This review was for August 29th around 7:30 pm we sat at the bar with waitress Ashley. We love the chilies off Nason due to the amazing happy hour and service! Our family wanted to celebrate at this location to make it convenient for everyone else. Worst mistake ever the whole experience went down hill. We had a high top table and the place was dead. We had the waitress get upset since they were taking so long to remove our old plates and drinks due to my husband placing the drinks on the closest table near to us. She got upset and told my husband not to leave any dishes on other tables we literally did not fit. We sat for a while and held the dirty plates and another food runner came out and still declined taking the dishes. We were so confused with the team customer service and approach to everything. Not once with the store manager come out to check in on us or other tables. The table behind us complained and called out the manager. We noticed this location needs immediate help from corporate or hr. The whole team is lacking leadership. Even the hostess was called by the waitress to clean the table immediately after we placed the plates and cups on it. She was upset she rolled her eyes and seemed upset. Again this is a management issue the experience was really bad. Never again will be come to this location. read more

Gave them another try after all this time! & they are STILL THE WORST LOCATION! Hi, why do I have to use common sense with my order and I'm not the one who packed it, I order this soup all the time and I have never had my Togo enchilada soup with tortilla strips on top so by the time I'm home it's soggy!! Like who thought that was a good idea??? I have had it packed in small cups with lids so when I get home I can add the toppings myself! Like come on I can't enjoy it with soggy mushy tortillas in the soup so nasty! Two bowls of how can I get my money back?? & the egg rolls were not cooked right cold in the middle like it was frozen. This is ridiculous tonight. read more

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I had a great lunchtime experience at this location. Customer service was perfect t from Hector. I recommend going to Hector anytime you come to this location. You will leave this place with a big, smile on your face. Thank you Hector. We will see you soon ! read more

If you like potato soup and you are a vegetarian then Chili's potato soup is perfect for you! Finally I found a potato soup without ham or bacon and it's delicious!!! Treat yourself you won't regret it! read more

I had Trenton and he legit provided such amazing service. The whole staff too, but man I actually felt taken care of tonight. Super amazing experience and good food. Shout out Trenton! read more

Tiffany thank you for your great costumer service. Very sweet, attentive and courteous. Will be back. Dad loves the food but specially the coffee, nice and strong. read more

Chili's - Dads new favorite spot. - Tex-Mex Near Me - Riverside, California

Drinks definitely were 10/10. If nothing else you are going to enjoy a nice margarita! I visited this location on Saturday afternoon and it was not very crowded. The service was OK. Hostess was very nice and the Waiter never checked on us just scanned the room every now and then which was fine with me because I never needed him for anything once my food arrived at the table. He was nice just seemed shy. Food was great and I would definitely return. read more

Chili's - Tex-Mex Near Me - Riverside, California

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The service was terrible today. Our server did not really check in with us. We noticed our server was spending more time talking with other team members from the service team by the cashier. We haven't experienced this type of service before, really disappointing. read more

Idk why people give this place bad reviews. It's is always great food and service. Today I took my 85 year old mom there for lunch and our server Tiffany was on it! She was so kind, friendly and we never had an empty glass. It takes a village of well trained people to make things run so smoothly! From the minute you walk in and meet the hostess to the servers, their helpers and the cooks it's ALWAYS a great experience keep up the great work everyone and May your tips be big! You deserve them! read more

Chili's - Philly cheesesteak comes on a buttery, soft roll loaded with steak, queso onions, green bell peppers and jalapeños - Tex-Mex Near Me - Riverside, California

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They have the friendliest staff working here, the food is always tasting great and right amount of portions. It's been our go to the last year. read more

Always down for Chili's. Can't beat a 3 for me deal!! Love the food for a good price and service

Always great affordable drinks and the food is simple but great. I love coming here for a good margarita. The service is always good although they tend to be busy on Friday's and the weekends especially. This spot is always clean as well. Recommend if you aren't sure what you want for dinner, try chilis for the amount of variety. read more

love this place so much.....my family and I go at least once a week....the food and service is always so amazing

angle! very good service! harana was amazing!! food was hot and fresh! fast service! I recommend the henny marg, blackberry marg goated read more

Chili's - huuuuuge margaritas - Tex-Mex Near Me - Riverside, California

One of my frugal brothers suggested Chili's for our Friday lunch and we were all surprised. Pleasantly surprised. Our target was the $10 lunch specials and they didn't disappoint. I had the chipotle chicken bowl salad and a tortilla soup as a starter. With the chips and salsa hitting the table hot and fresh, service was already on point. 6 of us sat at a table that allowed easy ingress and egress. Seems more important now a days. The soups, potato and chicken, tortilla, were hot and flavorful and salads, from house to Caesar, were fresh and crisp. I added more dressing to my chicken salad and wished I'd asked for a chipotle ranch dressing. Still it was a good portion and good value. The table enjoyed burgers, chicken sandwiches, quesadillas, and again, even though they were lunch portions, they were substantial and satisfying. Two dudes asked for boxes. Tiffany, my tip didn't do you Justice and the whole crew was constantly on the move and providing an atmosphere of service. Thank you Chili's I won't take you for granted. We will be back. Food-5 Service-5 Value-5 Retired Old Men Eating Out. ROMEOs. read more

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I went happily to this chilis for some food with friends and ordered some mozzarella sticks. Sadly my happiness ended right when I picked up the mozzarella stick and my friend sees a cricket in the cheese that was sticking out. The manager came out and told us to not worry about paying for our food and she proceeded to tell us. "There is crickets here but I don't know how they got in my kitchen" to this day I do not know if they cleaned the kitchen and changed the oil in the fryer. read more

Chili's - Fried Mozzarella - Shareable - Tex-Mex Near Me - Riverside, California

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Chili's have really went down. It sucks. There's always one person waiting on 30 people. The service is lousy in the food is a.

they took away Texas dry rub for the rack of ribs even though this restaurant is a Texan chain

Your smashed hamburger was the best ever!! Tiffany was such a sweet waiter. The ambiance was perfect. read more

Not sure why it is rated only 3 stars. We frequently eat here and find the prices good, and food served quick and always hot. They could improve in happy smiling faces serving you. (As usual these days, customer service not so great) read more

Gave away my mobile order and had me wait for them to remake it. They were polite about remaking it but this was still frustrating hence the 3 star rating. To be fair they offered me a soda as a sorry but after the day i had what i really needed was a pint. Kitchen staff was pretty weird they made like weird noises which was kind of neat. read more

So here we are graduation time for my son junior high and high school. There's eight of us in my family. Our Pat wants to come over here and have dinner together. They brought our food separate 25 minutes later they bought our last two orders which were the burger deal they had on Wednesday. We wanted to eat as a family together with my two graduates one going in high school one going in a college. In our orders, some of my boys ordered the deal with the bottomless fries and free Pazookii after they screwed up our order it was like they wanted us to leave after they brought our late food for my two other boys. We didn't get a chance to take advantage of the English fries. Really gotta finish our Pazooki before they wanted to clear the table, I will not be visiting this one ever again. read more

Great location! Server- Romario.The survey timed out on us but he deserves the review! The moment we sat down, he welcomed us and was very friendly. He brought out all our orders in a timely manner and managed to keep them all correct. He checked on us to make sure we were all okay. Fantastic server! 10/10 service! 10/10 food! read more

Chili's #1463 - Riverside, CA Had exceptional service from the team at this location. Crystal-Manager, Amelia-Hostess, Server- Anelyse was OUTSTANDING, as were Benjamin and Nick. We had a group of approximately 22 people on Sunday, 5/18, approx 2pm. Restaurant extremely busy but this team provided us with some of the best service I have ever received at any restaurant, smiling and friendly the entire time. Food and drinks were great! Chili's should be proud on how this team represented the Chili's name. I hope someone from Corporate will reach out to acknowledge them, congratulate them, and thank them. read more

They didn't say happy birthday and said okay and then they forgot my cake and they said it was on the house but they still charged me for the cake which is highly unfair to me read more

Maybe somebody from the kitchen doesn't want to cook more fries, you could tell the one that was served to us was whatever has been left and sitting there for awhile that you can count the amount with your fingers. Sandy was our server. read more

Chili's - Tex-Mex Near Me - Riverside, California

Got here after a long day of exam taking at my college. Was super starved, me and my boyfriend came to eat. This was my second time coming, I came with my family for my first time and had a good experience here. From the minute we got sat, we were already being ignored. I don't even know my servers name because she never introduced herself. Waited around 20 minutes just for her to come take our drink orders, by that point we were ready to order the appetizers too but the minute she noted down two waters, she left again. Mind you, it was not busy at all. Waited around 20 minutes to order our food, and our drinks. She takes our order with a frown, looking everywhere but at us and speaks as though we're inconveniencing her, once again IT WAS NOT BUSY. I would completely understand if it were, I work within the food industry too. There was no reason to be treating us that way. We wait an HOUR for our food, no one checked on us within that hour, never brought our drinks, plus no chips or salsa? I had come before with my family and received them without anyone asking and I noticed other tables were getting them too, don't know why we never got any. Eventually she comes up asking what we ordered?? So I guess they lost our order or something. Appetizer comes out, and one of the items is wrong. I tell the waiter, she's a different one, and she looks at me as though she expects me to just accept it, asks if I want the chicken on the side then. I had to tell her I literally can't eat corn for her to stop discussing with me and just take the appetizer to be fixed. Also the lemonade drink still hasn't been brought. They go and fix it and my bf asks for the lemonade for a third time and they finally bring it out with the correct appetizer combo. Our food comes out and I'm relieved finally, I haven't eaten all day and I've been here for more then an hour now. My bfs 6oz steak looks smaller then what it should be. And my pasta has the wrong protein. At this point I'm so done, I didn't even want to ask them to fix it because throughout this entire ordeal, the waiters seem annoyed and miserable to be serving us. Not a single apology nor acknowledgment of how terrible this service has been. A third different waiter asks if everything's okay and I let her know I had ordered the chicken not the shrimp. She goes to get the correct one and there goes another 10 minutes I'm not even hungry anymore. The entire time that I was there, it never got busy, the place was dead and slow. I don't understand, I've been here before with my family during peak busy hours and the service was great, food came out at a reasonable time, and we received complimentary chips and salsa, and our waiter was very cheery. Truly disappointed by the difference in treatment. Will likely not be coming back. Didn't even mention how they had no silverware, they gave us plastic forks and spoons lol. read more

Fast svc Server very attentive. Food and Rita's delicious And had 2 each classic margaritas...yummmm read more

Chili's - 10oz Classic Sirloin* - 10oz - Tex-Mex Near Me - Riverside, California

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Came the other night with family and was really disappointed by the service we received. Consistently had to wait for refills and other general ask that should be taken care of by a server. The part that was probably the worst was the food. It came out all together but the noodle dish we had was cold. Not wanting to wait any longer started to eat and found a long black hair in it... After bringing this to the waiters attention they brought out another dish which was still bland. At the end of the meal we got double charges for the pasta, the remake and the one that had a hair in it. After bringing this up to the the waiter they finally removed it. As a service restaurant the item should have been removed after a hair being found in the food and a manager should have came to resolve the situation. Nothing was done and we had to ask for the dish to be removed. If this is the service chilis is offering I would never recommend this establishment to anyone, but seeing as the reviews are already extremely low, other patrons must be experiencing the same thing. read more

Chili's - Tex-Mex Near Me - Riverside, California

Experience is overall amazing here every time! We live close so we come here often! Hector is an amazing server I would recommend to request him 10/10! He is on the ball and very attentive! read more

Not my usual location but was in the area, ordered my usual triple dipper the sauces including the ranch were only filled half way , our server never asked us if we wanted refills or to ask we needed anything else. The crispers we ordered, were supposed to be Nashville Hot and it looks like they mixed honey chipotle and the hot sauce together :/ very unpleasant experience and will not be coming back. read more

Chili's - NASHVILLE HOT? Looks mixed - Tex-Mex Near Me - Riverside, California

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This was my worst experience here and it is 100% likely that I will not return. We visited 03/20 and let's start off with the wait. We were advised wait time was about 20-30 mins. 20-30 mins turned into an hour and a half because they were waiting for one specific party to leave. I then asked if we can be seated separate as we were okay with that (there was 9 of us) she said that wouldn't work. Anyways fast forward. We order our food and our cheese sauces were cold not even a bit warm how they usually are. The table we sat at was being "cleaned" before we sat down but was still sticky when we sat down. read more

Horrible service. Party of 5 sat here for 10 minutes at the bar and walked out. None of the wait staff even make eye contact with you or acknowledged our party. Going to get some Tommy's burgers. Happy Memorial Day! read more

The servers were so friendly and provided such good service. The food was surprisingly well made and came out pretty quickly. It's a great place to get a quick bite to eat with some friends and just have a chill time. The ambiance helped greatly with the laid back, but energized dining experience. Highly recommended. read more

Our Saturday early dinner consisted of regular bar food, we sat at the bar and enjoyed Happy Hour.Surrounded by televisions blasting images of sports and the background playing 80's music, we had a fulfilling meal, We were six in our party. Waitress was fast in taking orders, food came quickly and everything was warm and tasty. Drinks were delightful. Non alcoholic drinks like regular lemonade and mango lemonade were re-filled without requesting them. We had a good experience in our first time to this location. The place was clean and bright, windows around the bar made the place larger. We needed a siesta afterwards! read more

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