My second time here, ordering ahead both times. First time they missed 2 sides that I paid for. When we called we were promised coupons as a "sorry". They never came. Just went to pick up food to give them one meet chance. Order was called in 1.5 hours ago. When I arrived, nobody could find order (which was pre-paid)! Once it was finally found, they started preparing food. With 2 small children in tow this is less than ideal and super frustrating!!!! A mild "sorry for the wait" is just not good enough. Never going here again! Their service sucks!!!! read more

Just off 95 exit 15, okay food, quick service, pay-at-your table pads & clean bathrooms. The watermelon/seasonal cocktail sounds better than it is. I appreciated the calorie counts on the menu, steering me away from a 1800 calories bean bomb on a long drive. The lettuce is the salads and tacos were all wilted/gross. The kids menu had good vegg options like steamed broccoli, corn on the cob and sliders. read more

Chili's - Tex-Mex Near Me - Plainville, Massachusetts

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I know this is a small thing, but it makes me so happy. I want you to take a trip with me in your minds...to the bathroom (get yer head out of the gutter! I'm goin' somewhere with this!). You wash your hands, throw away the paper towel, and wait...what's this? The door pulls in? Darn. Now you grab another paper towel, or if you like me, you use your sleeve, and pull open the door, all while precariously balancing the door on your foot. The bathroom door IS one of the dirties places in the bathroom after all! But here in the magical land of Chili's...the DOOR PUSHES OUT!!! I know. Simple things. OK so I move on from the bathroom now. I really like the décor here, it's kind of fun and funky. The bartenders were on top of their stuff, and seemed like they have been working together for a while. But the menu leaves something to be desired for a meatless diet. I did like the texas cheese fries minus the bacon though! I would be willing to try something else here no problem. And if they added meatless options, I would give them their fifth star. Will definitely be back if I find myself in the area again. read more

Chili's - Texas cheese fries with no bacon - Tex-Mex Near Me - Plainville, Massachusetts

Waited 15 minutes for our waitress before serving us any drinks then the waitress didn't realize we any utensils until after we had ask for to top off the cherry there was hair in one of our entree. Had to call the manager and report all this. read more

Hello I just stop here to have lunch with my daughter we order our food and all of a sudden we're fighting with lil flying bugs all around our food which means there a big problem some where in this place when I go out to eat i like to eat not worry about what's gonna land on my food restaurants have to do better. I don't think I I'll bee coming here anymore for god sake it's cold outside so why are there bugs fllying around in a closed environment mmmm makes me wonder. read more

I came here tonight for a bite to eat after shopping, and was seated right away. As we were looking at our menus for 20 mins we watched all the tables around us being cleaned in an empty restaurant, about 3 or 4 staff members standing around joking with each other. After the 20 mins of waiting at our table without being waited on we left. This location is a joke. I thought my last experience here was bad but at least I got waited on that time. The management at this establishment needs to get a grip on their establishment! read more

I couldn't believe the bad reviews. I don't know what people were expecting, maybe Atlantic?? Anyhow, the staff is great. They are fast whatever other people say. Food is delicious. The portions are not as big as your standard I-wanna-eat-like-a-cow sizes, which is, at least for us, great too. Highly recommended if you are in the area. read more

Salad greens wilted, didn't taste fresh, chile liquid-like, not what you should get from a restaurant called Chiles. Service was ok. Overall not great. read more

Just stopped off the highway and didn't have high expectations. But was pleasantly surprised. I had the quesadillas and my companion had a specialty dish. Both were flavorful and made to our request. And best of all the place was very clean and the service was warm and friendly. Don't hesitate to go there. read more

It was just SO bad. 10 mins before the waitress comes over, 20 mins of our drinks sitting at the service bar before she brought them, we never got the water we asked for (3 times), 30 additional mins before she brings me the wrong order, which is both cold AND burnt at the same time, which is a clear indication that the kitchen and then the waitress forgot about you. I didn't eat a bite, she comes by and clears the dishes so quick and doesn't ask if everything is okay. It was almost astonishingly bad, so bad that I can't even use punctuation I'm so frustrated. I was one of her 2 tables. I will never return, chilis we know you're a chain and won't go out of business, but Plainville chilis is one of those ones riding the coat tails of the better locations, have some dignity in what you're offering. read more

This was my favorite chilis as you have read in my other review my boyfriend and I went there for lunch tues jan 31 like we do a lot and for some reason this time they refused his state id its a state id for god sakes and he's 30 I made a huge complaint and we went to the chilis in lincoln ri had a blast plainville chilis can screw! read more

Our server greeted us warmly by announcing he'd be "taking great care of us" and taking our drink orders... and that's the last we saw of him. My wife got her drink (someone else brought it) but I never got mine, he never came back to take a food order, and after about 20-30 minutes of waiting, we gave up and left. read more

Always been a hit or miss here. Sometimes everything is great, and sometimes the whole order is wrong or raw....(this has happened more than I'd like to admit.) The calories are listed on the menu, and I honestly cannot believe how high they are, even for something as simple as a salad. I understand indulging, but it's a little crazy. Portions are great, though. Also, I miss the way the bar used to look. I'll give it 3 stars because the waitresses are always nice. read more

Fool me once, shame on you....fool me twice, shame on me.....food is always cold, they really need to retrain their staff in customer service because it is horrid. No personalities exist in this American dump chain. Papers is in the same plaza, better off eating there or you'll probably get better service and warm food in the Pizza Hut express located in target across the parking lot. read more

Only go here occasionally because it's so close. The drinks are alright. Everyone should know what to expect from the menu - burgers, ribs, lots of fried stuff. Everything will taste good for the first half, then grow tiresome for the second half. By the time you're done you'll be questioning your reasoning for going in the first place. The one standout dish for me is the Cajun pasta. It comes with chicken or shrimp (I prefer the latter.) there's not too much of it and the Cajun seasoning is good. read more

Food was ok waitress was fine at first got us drinks after we ordered food, never saw our waitress again!! Had to go the the bar too get a drink refill napkins a box for our food they joked the 3rd time that we were the "forgotten" table!! Lol very funny. I hope the waitress is ok thought I saw her face on a milk carton. read more

On your mark get set terrible.... got carside to go and food was right on time.... but when I returned home with my girlfriend was disappointed as soon as I opened the box. The sandwich I got was horrible and I substituted my fries for onion rings which I received a total of three. My girlfriends nachos mine as well been some dog food. We took 2 bites and through the rest out. Waste of money and will never eat at the establishment again...ever!! read more

my boyfriend and i got called racial slurs by one of their regulars and the man was given no real consequences. as soon as he did, i went up to the host, who sent our server over. she slid in and proceeded to make excuses, "oh he's a vet, he kinda just says whatever like he's called me a b**ch before so like just ignore him." or something along those lines. she made it very clear that he sits there, harasses, and calls people names, so why in the world would you continue to allow him back in? when i made it clear to her that what he called us was a lot more than just a little swear, she got the manager on duty. he was a man of color himself, so i was really disappointed when he really didn't show much concern for the situation. he was basically like "yeah that sucks we'll probably kick him out...do you want a discount?" like no?? i just wanted them to know who they were serving, and to protect other people of color. We were in the parking lot for a while before we left and didn't see him leave. our server came out again to check on us because at that point i was in tears, and once again tried to compare being called the n word to being called a b, and that she has cape verdian family so she gets it. it seemed like she was trying to come from a good place, but alot of what she said came off as very tone def and uneducated about social issues such as this. so if you're a poc, stay away. even if you aren't, why would you want to support an establishment who allows their staff to be verbally abused by some alcoholic vet? read more

Quesadilla chicken explosion salad awesome. Portion was just right. Very pleased with service. Party of 9 and good attention to our party

I have been to this location several times. My recent visit was just blah. Food was blah, service was blah. I have never been wowed here either but at least it was not blah. Burgers were just blah thrown together. Fries were over-cooked and cold. Got salad and the lettuce was more brown than not. Atmosphere was blah. I do realize that blah is not helpful to other yelpers but honestly I felt blah throughout my visit. read more

Went there on Oct 31 around 3pm. Place was empty beside a few people at the bar. Hostess brought us to the table and the walk over I'm seeing food all over the floor. She sat us and we patiently waited for at least 10 minutes for someone to take our drink order. By this time we already knew what we were going to order. Still no wait staff approached us and we just got up and left. Completely unacceptable to run a business like this. read more

Visited Monday, February 13th (2017) and restaurant was less than half full. Sat for over 12 minutes without any service. Another party came in after and was served in 5 minutes. Left with 2 disappointed kids. read more

I haven't had great luck at this location in the past, but it seems to be improving. Went there last night for a drink and to order takeout. We sat at the bar and the bartender was very friendly and quickly made our drinks. I ordered the presidente margarita and it was nothing special, not necessarily the bartender's fault as corporate chains have strict recipes. our take out took about 25 minutes. The big mouth bites were delicious. The ribs however were nothing great. very little meat on them and a bit dried out. The only reason I didn't give two stars was because of the service. read more

This used to be a good Chilli's. My impression is that the management has changed. I received the wrong side dish the other night and it took three tries to get the correct one delivered to my table. All of this included the involvement of the manager. While I will continue to dine at Chili's I will not be dining at Chilli's in Plainville. read more

I always enjoy going to this chilies but I must say after how slow the dinner service was on Saturday night I'll never go back on a weekend unless it's for lunch. We tend to get the dinner and drinks for $35 which think is a very good deal for the amount of food you get. I've never had a single problem with the food, it's always quite delicious. The drinks are quite good as well. Although I was very upset to find out they stopped serving the Blue Raspberry Coronarita, it was my absolute favorite there. read more

I use to be a huge fan of chilis but this is my 3rd bad experience at one. They put the orders in now through ipads that the waitress has. Apparently our order didn't go through and we ended up waiting an hour for our food. People who got there after us left before because their food came out asap. Out waitress starts out by coming to our table and leaving right away cause she had to cough. She seemed like she really enjoyed happy hour there cause she messed everything up and could barely stand. She actually sat down next to be for a little while to catch her breath. Manager came over and took $4 off our bill for the hour wait... i guess they couldnt afford to comp a meal. He barely apologized. The portions were tiny. I wouldn't come back. But maybe a different waitress and manager would have been better read more

I was going to do the survey online, but considering the server cut off the code on my receipt I can't do that now. So here I am. I decided to take my girlfriend and her friend out yesterday, and it all seemed to start off well. Until we asked our terrible server (doreena) about what she had on tap, which she had absolutely no clue about. Shortly after that, we placed our orders. I asked for a side of onion rings with my burger as well as fries, and sure enough I got two small onion rings on the side of my plate which were supposed to come on the burger. I let it go, considering it was busy and I didn't feel like waiting again for my food to come out. I even had to ask three times for my extra side of bbq sauce because she just blantly forgot. To top all that off, half way through my burger I find a long piece of hair in my burger. Ew. Absolutely gross. Asked for the manager to come over, and he assured me everyone wears hair nets back there and that he was sorry and would take my burger off the bill. He was the only good experience I had from this night (I wish I knew his name). So we get the receipt from our server and she comes back and takes the gift card and money on the table. 2 minutes later, a different server comes out and says (oh your server said thank you) since when does another server come over and bring us our change and receipt? I've never had that happen, but you could clearly tell doreena was in a bad mood or had an attitude or something. I was very displeased with the service we got and my girlfriend and friend both said she was a terrible server. So if you want to have an awful experience, I'd recommend plainville chili's. Or you could just go to another chili's and hope to get someone better than her. Maybe chili's should train their servers on how to be friendly and actually know their menu/beer list. read more

I have always really enjoyed Chili's, preferring it over many other chain restaurants. Despite their food being good here, the service it AWFUL. On several occasions, I have ordered Chili's to go, come to pick up my food, and wait a half hour without even being helped despite employees being aware that I am there. If you want to spend 3 hours at dinner, waiting for food, come here. Otherwise, I would advise finding somewhere else. read more

I have been coming to this Chilis location several times a month for the past few years every Friday at the same time. The food has also been excellent and the service always great. The past few times I came here, it seems something has changed. I have never had to wait to be seated. My last few visits, I was told the wait was 20 minutes, and actually had to wait 50 minutes to be seated. Our waitress/waiter both times was also extremely rude And unfriendly. I don't know if it is this new "ziosk" thing, but it seemed the restaurant was understaffed each time. I hope chilis doesn't plan on replacing some of the staff with this thing. It's nice to reorder drinks on this "screen" but otherwise it's A waste and I do not want this huge screen on my dinner table when dining out. I don't know chilis, I loved you, but you seem to be taking a turn for the worst. I left several times due to the wait to another restaurant. read more

This was the worst restaurant experience Ive ever endured from a food quality standpoint. We ordered lunch during a very slow day. Not many patrons in the restaurant at all. All the food we ordered was not fresh, looked old and reheated, so salty It was inedible. Go anywhere else but to the Chilis in Plainville. I wish I took the time to read the other yelp reviews before I wasted my hard earned money on food I wouldn't feed my dog. Run don't walk from this awful establishment. read more

Love this chili's! Melanie on the bar is on top of her game and always makes us feel welcome! Keep the chips and queso comings!

As far as convenient food restaurants go, I'm a big fan of Chili's because they have a pretty healthy menu if that's what you're looking for. The staff in Plainville are really friendly! If you sit at the bar, Kelly is a fun person to chat with. The place always looks clean and well run! read more

We had an excellent meal and great service. It is Saturday night so we did wait about 30 minutes but once we where seated the service was prompt, the drinks were cold, the food was hot and delicious. We ordered bacon cheese burgers and they all came out cooked to order. The clam chowder was creamy and full of clams, the burgers were juicy and the fries crispy and hot. We all agree we will go back and try the ribs, tacos, burritos, margaritas... Excellent and comfortable, clean tables, floors and booths... Great! read more

The worst dining experience of my life. Let me explain. My mom and I walked in and were expecting a wait my the look of line. We walked in and realized there were at least 15 available seats but such a big wait 30-40 min. Since we were hungry we waited and because of the wait we were able to look around the place. It was very dirty and looked like it needed a remodel. The bathrooms were disgusting as well.Finally we heard the beautiful of words of Mia party of two. We sat down and the only good part of our experience arrived, the waitress. She was nice and she let us order really quick but food took forever. The food was not good and my moms soup was very cold. I will not be going back and I say you don't go either. read more

Horrible establishment. Waitress seemed to be a junkie. Sour cream was rotten. Chicken over cooked. Unorganized. Better chilis out there than here. read more

The food is always good. The service is not...they always seem to be understaffed. We wanted to use the app to put our name instead of calling ahead. The app said no wait. When we got there it was a 30 minute wait. When we told the hostess the app said no wait...she replied "What app"? The manager came and was also clueless about it. Disappointing read more

slowest service I have ever had had. trying to catch a movie and couldn't find the waitress and asked a manager to run the cards but he said he couldn't. I work on the restaurant business and this is unacceptable. every manager has access to their employees. worst customer service ever read more

today the place was very dirty ! the flood was full of food crumbs and dirty even the table we sat on it it wasn't cleaned property we had to clean it ourself read more

What is the point of call ahead seating? We had a party of 9 coming for 6:30. We called at 5:30 for the ( call ahead seating). We arrived and told the host you can split the party if it's quicker. The host says" it will be about 20-25 min wait. After watching party of 4's and 5's that came after us and get seated before us without ( call ahead seating). You can imagine how I feel. After 45 minutes they seated us. Split! WTF. The manager tries to explained himself that made absolutely no sense and resolved no explanation for the situation. The food took forever to come out. So bad, that people chewed and screwed. If you can't handle 9, you should warn us on the phone. Should of read the Yelp reviews. I'm going to give corporate a heads up. The only thing that made our night a little better, was our waitress. She bust her butt all night to try to help us with everything. Even though it wasn't her fault. I'm thankful for her because she lighten my mood. read more

I sadly just left and spent money at this location. Me and my family walked in and asked politely for a booth, The hostess immediately snapped back very rudely and said no and that it would be a long wait. Understandably we sat down at a table and watched the next people who came in after us less than five minutes later sit at the booth that we asked for. Trying to let that go, me and my family all order drinks, my husband and I order alcohol and it doesn't come until 15 minutes after all the other drinks are served. We watched it sit at the bar soaking in all the ice. Trying to also let that go, my husband ordered food and everything was wrong. He specifically ordered the honey chipotle crispy chicken tenders, and the food comes back with the original tendies. The food he ordered was wrong, ans trying to also let that go, he never got his blackberry iced tea, and hadd to repeat himself for some ranch dressing, like really you forget the ranch????? Trying to let that go, Later on it's took us literally 20 minutes to pay the check. Very disapointed. It would have been okay if the staff seemed to care, but they obviously did not. We also watched others leave angry over the service. read more