Food was Spot On - Fresh Oil for sure / Service / Quality on Point Will Recommend to others !!! Matt was spectacular!!! read more

We needed a place to eat and we haven't been to chili's in a while. We were seated right away and all employees were welcoming and courteous. The place was very clean and watching the employees they really cleaned up after visitors even sweeping under the table. The had a triple threat menu item. Drink, appetizer and burger for 10.99 to 15.00 depending on the burger you choose. Food was cooked perfectly. Dragonfruit ice rea was excellent and refillable. Chips and salso were awesome. Burgers were cooked well. Not dry but nice and moist. This is one of the nicest Chili's I have been to, will be back at this location. read more

Joseph Martelli Niagara Falls, NY Chilli's review. I got a burger and fries and it was slamming. Extra pickles and onions and the fries were delicious and hot. I also love their chicken crispers as well. read more

Kids disappointed. How can a restaurant named Chilis NOT have chilllion their menu??? Sure plenty of other food read more

Had a not so good experience at Chili's this past weekend We wanted to go there for the three for me menu which we heard about from our American friends It was Sunday evening and it was fairly busy Our server was not the best She took over 10 minutes to come to our table By then we were ready to order and ordered all our food Twice we had staff come to our table with food and drinks that were not ours We got our usual chips and salsa It was good but the chips were a bit on the salty side My husband got the Big Smasher combo and I got the crispy chicken crispers combo Unfortunately I believe some of the crispers were underdone as it was rubbery in the middle and my stomach was not so good the next day and throughout the days after unfortunately The experience got even worse when our server messed up our bill entirely She somehow charged us an extra chips and salsa and didn't charge a big smasher burger combo and instead a steak sirloin combo for my husband and when we questioned it she said "Oh that's how it's charged" She definitely wasn't the best because there were two tables nearby us who were having issues with their orders that she was serving We paid it and left but still didn't agree with the receipt after we researched the three for me and the menu prices We ended up going back the next day and speaking to the manager who realized the mistake and took care of the bill which we would like to thank him for...not many would do this but he made up for our server's mistake which is the reason why I'm giving an extra star in which would have been a two-star rating This wasn't my best experience here at Chili's unfortunately ...but the manager here I would like to thank for his service and helpfulness to fixing our problem read more

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Wanted to share a good and bad experience while recently visiting Chili's We decided to go there for the 3 for Me menu while on a cross border shopping trip I'm going to start with the bad and it was more so the service this night First it took quite a bit for our server to attend to our table Counted at least 10-15 minutes When she finally got to our table we put our order in.... While we waited another server came to our table with food which was clearly the wrong order Got our chips and salsa Good as usual though the chips were on the saltier side Got our meals.... Burger was great Wife enjoyed the tenders Then we randomly got two waters dropped at our table which I believe were for another table clearly because we heard the girl that came with the waters ask our server who were these for and we heard say just give it to this table We took them regardless..... Then when it came to our bill.....our bill came and it was completely wrong There was a sirloin steak meal listed and they charged another chips and salsa on our bill....my burger was nowhere to be found and when we questioned this to our server she said oh that's how it's charged on the menu.....we didn't think this was correct and we kind of already knew she was having a bad night given that the table across from us and behind us were having issues with her service as we overheard them bringing up issues....so we paid it .... When we discussed this with an American friend of ours who's had the 3 for Me menu they said that what was charged was incorrect and to go back to the restaurant to discuss this with the manager....we even checked online and confirmed the pricing was wrong We went the next day and want to commend the manager ...I believe his name was Tyler...we showed him the bill and our pics of our food last night and he confirmed that the bill was done incorrectly....he took care of the situation for us and I want to thank him for this cause some restaurants in these cases wouldn't ....high marks on this I hope the server gets coached of this situation and it was just an off night for her..... We will still come back to Chili's for the food and the deal.... read more

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They've become my favorite casual dinner date with my boyfriend. The servers have always been kind to us even though we're teenagers and treat us with respect . The food always comes out great and they've never made it wrong. I love eating here!!! read more

We ate at Chilis last night and the food and service were great! We had a group of 9 and we were sat right away. Brooklin was our server and she was fantastic! Drinks stayed full and she was very attentive. We will definitely be back again! read more

The service tonight was great but the food was so-so. I ordered the triple dipper and the boneless wings weren't very good and the little burgers tasted less than ideal. Didn't order any specialty drinks tonight but usually like to order a margarita. read more

5/15/22 Ordered for curbside. Order was a few minutes past the scheduled pickup time but not a big deal. Tortilla chips 10/10. Idk if these come out of a bag or they hand make them, but they are one of my favorite chips. I love how thin they are. Sometimes they have too much salt on them but today they were perfect. White spinach queso 9/10. Absolutely love this queso. I love that it comes with pico on the top as well as guacamole. The guacamole today tasted a little funky though, that's why my rating is a 9 and not a 10. The salsa was also a little different than normal, it was too spicy for me to eat and also very salty today. Ranchero Chicken Tacos 9/10. Tacos were on a 6" shell, good size and decent portion together. I feel like normally they're a little more full than they were today, but they were still good and all the ingredients were on them. Chicken was seasoned well and mostly cooked well, I did get a couple bites with hard pieces of chicken in it. There was a ton of shredded cheese on top, which is awesome because I love cheese. I asked for extra jalapeño aioli too, because i love the flavor (it's not spicy), and I do believe they did put a little extra on it. For my sides I got: Loaded mashed potatoes 7/10. not terrible, I wish the toppings were mixed into the potatoes more instead of on the top, but you could taste the flavors throughout. Corn on the cob: i actually didn't eat this because I was so full, but it was a nice vibrant yellow. I think maybe it was steamed and just plain. No butter, salt, or other seasonings. read more

Chili's - White Spinach Queso - American Near Me - Niagara Falls, New York

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Food was whatever but lots of servers with their hair down! Gross! The place could use a good cleaning too.

I had a great experience at this restaurant today. Our Server was great and the food was delicious!! I had the smashburger that was perfectly done and juicy. You can't beat the 3 for Me special!! And chips and salsa too!! My friend had the Southwestern Eggrolls and it was flaky and delicious!! read more

This happened a little bit ago but it was an amazing experience. I walk in and ask for a table and no wait. I was at an amazing table and it was just a good day for to go out. So I ordered the chips and salsa (Obviously). So I just get the chips and salsa and in the middle of eating and the power goes out along with the music. The waitress comes by and says "Umm I don't know how long the power is going to be off so if you just wanna leave". So I got free chips and salsa. read more

Love this place. Went here after a long day of rolling around and running. This has been a highlight of an already delightful day. Food was simply amazing. Service was impeccable. They did not salt the fries but honestly that's probably for the best anyways. Ambiance was so amazing here. I loved the aux it was exactly a college aged girl needed. Triple dipper was SOOOO good the honey whatever it was amazing. Would come back if I ever find myself in Buffalo again I don't really know if I'll be here again. read more

Service was excellent, brilliant young man served me and my wife. However, they make you use those silly, and quite frankly, ridiculous looking tablets to pay for our meal. Upon inserting my big, veiny, credit card, the terminal busted all over me with a prompt telling me the transaction could not go through. Try after try yielded no results. We had to wait an extra FIVE minutes until our server came back to manually pay for the bill. That is time I could've spent in the bathroom, which is my safe space. read more

Chili's - American Near Me - Niagara Falls, New York

I really enjoyed a quick dinner her last week. My fiance had never been here before so it was hilarious watching him go over the menu while we waited. We had to wait about 15 minutes to be seated when we arrived so we gave them a phone number and looked at what we wanted. He was like a kid in a candy store. We ended up getting south western egg rolls and chips and salsa to start. I opted to get Deep Eddy Strawberry Texas Lemonade and he had Tito's and Cranberry. He was shocked when he found out that drinks with Tito's were BOGO that night. The drinks are more mixer than alcohol so it wasn't too overwhelming. For dinner he had the secret sauce burger and I had the bacon rancher. We were both pretty satisfied overall. My burger was a little more pink than I prefer but nothing I couldn't muscle through. Our waitress was super friendly and very attentive. It was a quick bite to eat on a busy weekend but it was nice. We'll definitely be going again. read more

Absolute dirty hole, should be closed by the health department which has no balls evidently. Food ok. Service ok sometimes. Wish all the chains would close down. read more

Good place to grab some last minute food. Ordered the 3 for me with a dip trio to start and the main plate was the old timer burger. Foods were good for some last minute plan. read more

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I'm a man of simple pleasures (as evidenced by my many chain restaurant reviews), but I can tell the difference between mediocrity and greatness. I would never compare Chili's and the like to top end restaurants like Alinea in Chicago. My reviews take this into account otherwise no chain would ever receive greater than 3 stars which is ridiculous. I just felt the need to explain this as I see many other reviewers don't do this. Everyone is entitled to their opinion, but I don't think that does these places justice. Anyway, food, pricing, and service; my main three attributes that pretty much determine my ratings. I thoroughly enjoyed my food. We ordered the nachos which usually can be a pile of hot mess, but each chip here was carefully prepared, plated, and topped with the same amount of cheese and toppings. Nachos always vary significantly even from one table to the next let alone different days so this was nice. They weren't the greatest since they were a bit cold and the cheese sort of hardened and not enough toppings to my liking but I like the idea. I ordered the Alex Santa Fe Burger with a veggie patty and upgraded the fries to the loaded fries minus the bacon for main. Very tasty and would highly recommend it even if you eat meat (like I do). Each dish was around $10 and we had a free kid's meal coupon that we used to take away. Less than $30 for a simple evening out with a nice snack to share later in the evening. It wasn't fancy or anything too special, but if you want to go out and be served and have a cheap meal then a place like Chili's is a place you should consider. read more

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There is a very rude server there that I had, I did not have the best experience i'm pretty sure her name is Kaylynn I did not appreciate her attitude and service. read more

I may be a chain snob, but Chili's is one of my guilty pleasures. Friday's and Applebees have never compared. Right now my favorite is a burger with cheddar, avocado, honey chipotle sauce, and jalapeno aioli. Messy, but so good. I'm also partial to fries with their inimitable honey mustard. They have a sandwich similar to the grilled chicken and avocado club at the Cheesecake Factory, but I haven't tried it yet to see how it compares. We get consistently excellent service at this location, and my burger is always cooked medium rare as ordered. They have a monthly $5 specialty margarita, but I especially love the blue margarita because it makes me think of the ocean. read more

Chili's - That's a lot of margarita for $5 - American Near Me - Niagara Falls, New York

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Ordered medium secret sauce burger (carmelized onions, lettuce, secret sauce, cheese) with chili instead of fries. (First weird thing about this place, one person takes your order, one brings out the food, and there's no relationship with one server to tip.). Order comes out as a burnt burger with pickles, cheese, and chili, with a side of fries. That's no where on the menu. Waitress didn't come over for 10 min so I got someone up front to swap it out. Next order comes with tomatoes instead of the carmelized onions. Why is it so hard to match a menu item? I wasn't asking for hold this, extra this, I just wanted the normal item. Chili has no beans in it, it's just saucy ground beef. And cold. Bathrooms were missing signs, locks, and toilet paper covers. read more

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We stopped here for a quick lunch before we checked into our hotel. We were sat promptly when we arrived. We always wash the the table down before my son sits down as he has a shell fish allergy. The table had one of the ordering station and game centres. I was a little shocked at how dirty these things are! This is why they didn't get a 5 star I had the boss! Great sloppy burger juicy AF!! The boneless wings were good also, the plate was allot larger than it needed to be. Made my son feel like there's something missing... All and all it was a good lunch! Only recommendation would be to clean the tablets at each of the tables. read more

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Chili's was not busy at 5:45 pm when we arrived. And remained not busy. They had about four waiters for the whole place! Anyway's, I wanted chicken fajatias for my dinner and I knew from other chili's location, the fajitas only come with a small amount of sour cream. So, when I ordered, I asked my waitress for extra helping of sour cream. Okay, it is now 25 mintues later and our food arrives and NO extra sour cream! So, I asked the "food runner" that brought out my food for extra sour cream! (This is my second request!). 15 more mins. go by and guess what NO sour cream!); About, 10 mintues after that "my waitress"asked "hows everything?"; I asked for the THIRD TIME now, directly to my waitress for the EXTRA SOUR CREAM!!! NO SURPRISE- NEVER GOT THAT SOUR CREAM!!!!!!!! 5 more mintues after that she said, "you can check out on our PS system at the table!!! " WTF! YOUR CHILI'S location and service suck! If I ever return to Niagara Falls, I will not come to this establishment! Service very bad. We as consumers pay your wages! Keep up the bad work and your business will close i am sure of it! read more

It was just awful . Food was ice cold . I paid 14.00 for 8 boneless wings . The cheese wasn't even melted on them and I ask for extra cheese and I get less than a normal order . I've order from there before always good . They should be ashamed of themselves letting that order out of the restaurant . I ordered thru Uber eats and if I don't get satisfaction from them I will be contacting the corporate office . read more

Chili's - The boneless wings with extra cheese you can clearly see cheese it not even melted on them . - American Near Me - Niagara Falls, New York

It's your average Chili's, but the customer service here seems to be a lot better than the other Chili's. It can get a little hectic when there's a lot of people though... we had to wait about ten minutes for our check and a box. read more

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Waitress was very friendly & went above and beyond. Meal was delicious and CHEAP! 2/$25 we got Texas loaded fries as appetizer, my fiancé got the bacon burger with loaded mashed potatoes and I got the chicken crispers with honey chipotle sauce and onion blossoms. Dessert was included and we got the cheesecake YUM! With ice waters it came to $28 and change including tax read more

Chili's - Just bacon burger and mashed potatoes - American Near Me - Niagara Falls, New York

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Love chili's in general but this location is HORRIBLE. I have been ordering from this location for probably 9 months now probably once every 4-6 weeks. Every single time our order has been wrong/ missing toppings, etc. Now, I'm THAT young millennial who will let someone cut in front of her because she can't make up her mind and/or doesn't mind waiting 15-20 minutes for a table. So we place an order at 9:11pm. At 9:30 (like the app said) we leave to go get our food. We get there to pick it up and the woman says: "Wanna know a secret? I accidentally gave your food to the people who just came in but yours is in and should only take another 10 minutes." What the hell?! I'm all for honesty but to try and joke about giving my dinner away? Not with it. So we wait. And wait. And wait. Oh and did I mention wait? 10:15, Food finally comes out, leave angrily and go home, open the box and buns are burnt & missing onions/: Drive the extra distance to a better location. TRUST ME. read more

Chili's - Burnt buns.. oh also, no onions that should be on there. - American Near Me - Niagara Falls, New York

Went to the outlets and this was nearby so we stopped in for lunch. Got seated right away near a booth by the bar, the server was friendly and quick. Got our food which didn't take long and was good. Overall very good experience will probably be dropping in every time we go the outlets. read more

Chili's - Bar - American Near Me - Niagara Falls, New York

Chili's has a great deal where two can dine for $20.00. The offer includes one appetizer and two entreés. We started with the fried cheese sticks which came with a marinara dipping sauce. Delish! You really can't go wrong with fried cheese. I mean, c'mon, it's cheese and it's fried. Right? For our entreés, we both opted for the 6oz sirloin - his from the regular menu, mine from the 'lighter choice' menu. His steak tasted as though it has been pan seared in butter and was served with loaded mash potatoes, broccoli and garlic bread. Mine was prepared with a dry rub, which was quite spicy and has almost an Indian flavour to it and was served with just broccoli. After indulging in the fried cheese sticks, I figured I could do without the loaded mash. My steak was prepared perfectly although my husband's was a tad over cooked but both dishes were great for the price. The service was friendly and really quick. I'd definitely come back to this location if I was in the area. read more

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I get that this are different at the moment, and only curbside to go is available, but tonight's experience was awful. We've eaten here before in the restaurant and everything was fine. Not tonight. Where to begin? I'll start with the chips & salsa. The chips were so beyond salted they were inedible. We had to throw the entire bag away. My chicken crispers were undercooked and rubbery. The wife's "crispy" chicken crispers also had the consistency of undercooked rubber. Both tasted/had the consistency of being cooked in a microwave. And our "sides" of fries; consisted of 9 fries for her, and 11 for me. Oh, my cup of chili was ok, so they get 1 STAR for that. Overall, a disappointing curbside to go experience. Sadly it will be our last. read more

Food wasn't good! My mother and I had lunch at the Chili's located at 1536 Military Rd, Niagara Falls, NY yesterday. When looking at the menu, I found myself making jokes about Chili's staff not being able to do math because a full order of ribs cost $24 and a half order cost $18. According to my math, half of 24 is 12, not 18. I then saw the prices for chicken wings to discover a similar problem. The price for 16 wings was $20. Yet, half of 20 is 10 and the price for 8 wings was $14 (I think). Anyways, we both ordered the half order of ribs for $18 and when our order came to the table, we each received a thin 4" x 4" piece of four ribs, some French fries, and a small container of mac 'n cheese. In the past, I remember getting a larger portion of ribs. Today's portion appeared to be the size of an appetizer. It was pathetic for $18. Don't bother! read more

I can't believe that I was served rotten lettuce on my Cesar salad. i send it back and the replac wasn't any better. horrible place will never eat in this place read more

Avoid this Chili's. Always the worst service and that was before the pandemic. I'm honestly surprised it's still in business.

Me and my boyfriend have been coming to this spot for a while now and I think it's very good. He gets the chicken fingers and I get steak. We love this spot and will always hold a spot for chili's I love it here. It has good service and it's clean and great food. What else could you ask for read more

Chili's - Steak, mashed potatoes, Chicken Crispers, French fries - American Near Me - Niagara Falls, New York

It should really just be a pepper store. Like, serving Habaneros and Jalapenos and Serranos. Then I might actually give it some credit. OK so I will admit I like the Molten Lava Cake. And I will admit that endless bottomless warm nachos and salsa are a great way to bring in the crowds. But every time I bite into a dish at Chili's I feel nothing but... I dunno... indifference. The food is just so unspeakably bland and unseasoned... maybe that's why people like it? When I had a less sophisticated palette I thought their Monterey Chicken was good. Boy was I a fool. I've had real southwest food since then and I just can't stand Chili's. My friend Justine let me finish off her chicken from here last night and it hasn't changed a bit, unless it's become even more bland... I couldn't tell. I was starving and didn't even finish it. read more

Haven't been to this Resturant in a few years, the must I say, the wait was well worth it. The food was amazing and made to perfection, service was a Lil slow but business was booming so I can't complain. Great family oriented Resturant and prices are very reasonable.... read more

Chili's - American burger with lettuce, tomato, bacon cheese, and a special bbq sauce with bbq onion rings - American Near Me - Niagara Falls, New York

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My daughter and I come here often. We really enjoy dessert which is fabulous as always. It would be nice if their French fry portion was comparable to the picture. Besides that the food is really good. read more

Chili's - This is all the fries I got when visited last week. Felt a little jipped. :-( All of it was yummy besides that!! - American Near Me - Niagara Falls, New York

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Writing this as I sit in the booth, haven't even gotten my food because the waitress accidentally put it on "hold" whatever that means. Ordered a vodka coke from the bar and never got it. Runner brought out 2 of 3 dishes, one which was wrong and the other cold. I might eat tonight, but it probably won't be here. *update* Got my food about 10 minutes after I posted this, food was horrible. I didn't even eat the corn on the cob which had something creamy on it but it wasn't butter. Also server tried to bring over TWO drinks from the bar 40 minutes after ONE was ordered, sent them back because 1 they were so late and 2 my SO cannot eat and drink at the same time. read more

I've now visited this place about half a dozen times since it openned a few months ago and feel I know it pretty well. First the good news, the decor is modern and fresh and they have 2-for-1 drinks day and night. With brick and lots of windows throughout, it's a great place to go for hanging out with friends. Unfortunately the only food item I found that was good on the menu was the burger. They put the burger on a nice fresh sesame/poppy seed bun. The chicken strips and onion rings are breaded far too much. The steak tastes chalky. The ribs were tough and plain. Other than the burger, the prices are very high on their standard menu. Most entreés are $15+ The service can be terrible at times. Once the server messed up our orders and drinks and not one apology. Applebees just down the street is much better. read more