I unfortunately can't review the food, only service. I'll start by saying I hardly review businesses, but I've never had this happen. My partner and I walked in around 7pm and put our name in for 2, they said it would be a 30 minute wait which it was about 35 minutes, totally fine. We sat down and had looked at the menu to pick out our order. We waited for around 30 minutes with 4-5 workers that passed us multiple times, no one once stopped to great us or take any type of order. I've worked in the service industry and I understand being busy, but if anyone could have at least taken our drink order and maybe appetizer we could have gotten started. We decided to leave since we had no server. We checked in with the hostess up front on our way out and she did not apologize or offer to have anyone come help us, just said that she would "let them know." I understand that it is Chilis and not an upscale restaurant but there should still be service for customers that want to be there. If I could rate a 0 I would. read more

The wait staff is good. They got my attention, had seated us quickly, and got our drinks and appetizer quickly. The food not so much. For the amount of money spent, I would've thought there be some flavor. Why did you think I went to a restaurant? I was sadly disappointed. I had the turkey club with water. I was chewing and chewing. It tasted like card board. It came with fries. It also tasted like card board. My son and daughter had the ancho salmon and shrimp Alfredo respectively. I tasted a bite from both their plates to confirm their complaint of no taste. It was true. The food was bland and had no taste. To summarize, the front of the house staff performed well. They seated us quickly and got our drinks and appetizers quickly. Hence the three stars. The rating fell short because the lack of flavor from the food. I shouldn't blame the back of the house staff, because these recipes are from Corporate management. read more

We decided to eat here because of my long lasting and deep love of the Chili's chain. I have been eating and loving their chips and salsa for so long! When we walked in I immediately noticed how new and great the interior was of this version. Over the years most of the stores can get a little dated so I really like how this one looked. We got seated quickly and our server came a little slow but nothing that was upsetting. We ordered fajitas and when it came out it was sizzling and hot! The onions seemed not cooked very well like someone had just decided to throw them on at the last minute. Our server never came back to ask us how our food was until we finished which I thought was poor and that is the reason for the the Four Star Rating. read more

Chili's - Great looking Chili's on the inside! - Tex-Mex Near Me - Murfreesboro, Tennessee

So I'm a big fan of Chilis but this one wasn't quite up to par. Went there with my wife and she ordered a salad. First one came out with obviously bad lettuce all over it, sent it back, the manager brought a new one out. This one looked better at first glance upon digging it was riddled with worse lettuce than the first one. I honestly don't know whether they made a new one or fluffed the first one up. I told the waiter I was not paying for it, and he talked to the manager and it was removed from my bill. However the manager at this location made the waiter do his dirty work. He did not come out to say sorry or anything. Our waiter was fantastic!!! Very attentive, polite, and none of this was his fault. read more

Chili's - Bad lettuce from the salad - Tex-Mex Near Me - Murfreesboro, Tennessee

We "checked in" at 12:36... and it is now 2:19 and we just now getting our food... restaurant aren't even busy... and I know it's because they are short handed... but still terrible service all around read more

Wait time online was showing around 12 min. We get to the restaurant for a party of 5 and the place is more than half empty and we're told we're looking at a 45 min wait. I feel like exorbitant wait times ares being given just so that we leave. read more

There is something really wrong the Chili's in this town. We have two, yet neither of them are ever open for dine-in. I refuse to believe it's because of supposedly being short-staffed. Every other restaurant in town stays open. This is the better Chili's food wise and service wise, but they're not open except randomly when they choose. Either the management team doesn't know or doesn't care enough to have a fully staffed restaurant. This has been going on for months in Murfreesboro. I really want to know why these two locations are so poorly ran. I have already written a review on the other Chili's. It just baffles the mind how these places are never open smh! read more

Chili's in Smyrna is one of my fav go-to restaurants. If ur in the mood for soup, can't go wrong w/cheesy chicken enchilada soup. I don't recall having a bad meal or shoddy service. Will go again and again. read more

I come here and I have to wait 25-30 minutes and almost all the tables are open. Than we sit down and we get drinks. We than get to order our food we have to wait 1 whole hour to get our food. My stake comes out medium and my broccoli is not really cooked! It was an awful experience, if you want to eat here I don't care but I won't be coming back!! read more

We ate lunch today and had a great time ! Our waitress was the bartender and she was busy but you couldn't tell it , she had things under control and anything we needed she got it quick. Food and service was great ! Look forward to going back soon read more

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The restaurant was not busy whatsoever and several servers were on duty. My party and I came in and waited to be seated for almost 15 minutes. Normally this wouldn't be a problem, but for that entire 15 minute duration, not a single worker even acknowledged us. Servers and a cook walked right past us several times over but not a single word or even a look. As if we were not even there. The wait may have been even longer but we left. Do not go to this chili's, it's staff is negligent. read more

Mmmmmh we got there @716 but it's a Friday soooo Of course there's a wait and that's fine we got sat around 8:30 and didn't get service for 20min our server checked up on us twice. And we still needed stuff but wouldn't come by us so I got irritated and left. Weren't even busy read more

We had such a nice waitress, I'm surprised we didn't leave with her telephone number or address to stay penpals. I mean, she wasn't that annoying type that bugs you, but when she heard we were traveling she gave some good advice for the next leg our our journey. She was also really helpful demoing the new tablet devices they have at the tables. The food was great too! read more

I do not leave reviews but we went here and it was so bad our son, his wife, and friends went to the one on broad street and their food and experience was good. Our experience at one on Medical Canter was terrible. Service was so bad from the start to end. Could not tell who was suppose to be doing what. so many employees just standing up front talking etc. we had to wait 20 minutes with tables open every where. We got seated 10 minutes before someone came for drinks. We asked for chips salsa with side of ranch and when it came no ranch so we asked the server again and finally got ranch. We then told the server what we wanted to order. The appetizers came out with the meal. The chicken that I ordered was pouring grease so bad that the bun was soaked. The waiter went back got plate to put it on and left me with fries. We were sitting at a small table for two. We had 4 drink cups, two things that had chips, and now another plate they brought out another with my new piece of chicken which still had Greece running on the plate. He asked if I wanted it cooked again I said no just the bill then he billed for both pieces of chicken so had to take that off . I don't know when they quit taking plates off table I should not have to tell them or ask for them to collect dishes to give us space to each. Will not be going back to the chilis on Medical Center and it will be a long time if ever before I go to another location again. read more

Our first time ordering from Chili's for delivery... The food was very good, but Chili's left out a side of broccoli on one of our 3 meals. The manager completely passed the buck, saying it was all on the Door Dash employee who signed off on it, not him...like his employees are not at fault at all. He did offer to let me get dressed, drive down to his restaurant, and pickup the side of broccoli they left, so I guess that counts as an effort, right? The manager refused to replace it on my next visit and reiterated his generous offer to let me come down and pick it up. Sadly, I was very pleased with how quickly my order was ready and how awesome the food was, because bad customer service is unforgivable. read more

I am a big Chili's fan. I love the southwest eggrolls and the hot chicken and waffles, but it's rare that I get a chance to eat there because my wife and daughter don't like it. I was super stoked the other day when it was just my son and I and we could have chili's. We got out of church early so we beat the lunch crowd. There was only one other family visible when we approached the hostess stand. I smiled and asked for a table for two and she responded that it would be a twenty minute wait. I looked left and then right at the empty restaurant and asked "What?". She said they were short staffed. I understand we're in troubled times and that there are staffing issues everywhere, but I'm not kidding when I say that there was only ONE family at a table. If we couldn't even be seated, I can only imagine what the service would have been like. read more

They had a great special going on. 3 for $10 when i went. I felt like the meal was great for such a deal. Our check came out more since my husband didn't do the same deal. But we have plenty of food to take home. read more

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DON'T WASTE YOUR TIME OR MONEY HERE! This place was by far the worst experience I've had eating out ever. When my family and I walked in we first noticed the trash and leftover food on the floor, we still proceeded to seat ourselves as we were not greeted after standing at the front for 10 minutes. When we sat down we waited about 20 minutes before I got up to get one of the 5 waiters that kept walking past us. The waiter actually turns out to be Brandon one of the managers which helped as place a order. He tried to reassure us the waitresses didn't see us but as he starts taking a order Amber the waitress said she had forgotten about us. We tried to keep a positive attitude but when we received our food it was cold and our steak fajitas was raw! We just wanted to leave so we payed our bill and left! Will not recommend even if you're starving!Just HORRIBLE experience will not recommend especially if you are a poc Brandon gave us free cheesecakes to compensate for the poor service read more

Chili's - Cheesecake - Tex-Mex Near Me - Murfreesboro, Tennessee

Decided to try Chilis once again as I haven't been there in quite awhile. I had the tortilla soup, pretty good. The broth had a really good enchilada flavor. I had the crispy chicken strips with fried and Cole slaw. Chicken was horrible. The batter was aliitle crispy on the outside but gummy on the inside. The chicken itself had a weird springy texture to it. Not good. Fries were just and the coleslaw was fresh and tasty. If I go back, I definately won't be trying any of the chicken dishes. Very disappointed. read more

This is the third time we have been turned away for not having staff to handle the customers. Being asking to wait until the next shift comes in to seat us is unacceptable. Close down or treat your employees right so you can keep the help. read more

Staffing shortages. The people working this evening were really doing all that could be done. They were great. But everything took a while and everyone was overloaded. read more

We had free chips from rewards and they are really good. There was no wait on a Sunday after church let out which is surprising. I had a steak cooked the way I liked it and our server took care of us very well. We will be back for sure.. read more

I am on the fence about this Chilis. First of all...this was my first time ever eating at a Chilis. I got an appetizer as a meal (to go) - the Triple Dipper, where you pick three appetizers. It's kind of like bar food, and most of it was super delicious. ALSO, the people there are very cheerful and seem to genuinely enjoy what they are doing, so I felt good about getting food from this place. Now, the reason I only gave it three stars...one of the things I selected was fried pickles, which is my FAVORITE appetizer pretty much anywhere. I was pretty excited for these over the other things, because I haven't had fried pickles in awhile. The other two apps I got were great, but the fried pickles were unfortunately WAY underdone, and there was absolutely no saving them (and I'm pretty expert on reheating fried pickles at this point in my eating career, haha). It just wasn't happening. Maybe if they had been cooked properly to begin with, but no. I had to throw them ALL out. It was extremely disappointing. So that has me on the fence about Chilis, but other than that, it was good. read more

Came in at 8:30 and was told they were closing for the night even though the hours on the door literally say 10:30pm.

Used to be good, but now very slow service, sub par food compared to how it was a year ago. It was also very hot like the air conditioner wasn't working. I won't be going back. read more

Food was delicious and timely!! The cherry on top was Tyler, our server. He was attentive, so incredibly polite and had a wonderful positive attitude. Went above and beyond which made our lunch THAT much better. Thank you, Tyler!! read more

Party of 3 adults and a child today for lunch. We were seated right away. Our waitress was quick and very attentive the entire meal. I ordered the grilled chicken salad with ranch dressing. It was a generous portion and all the salad ingredients was very fresh and tasty. The chicken was sliced and cooked perfectly. Others in our party ordered the breaded chicken tenders- it was so generous they had to carry some home. The price is comparable with other casual dinning restaurants. The restaurant and restroom is clean and easy to access. read more

The host was very rude to my family and I. We were coming to experience a nice nigh out and thought chillies was it. Hostess(Taylor) raised her voice at my family and I over sitting in the wrong seat on accident! We moved and didn't make a big deal of it but she insisted to put her point across. Hostess (Taylor) and another female were eating at the hostess stand while trying to talk to customers read more

We love this place. Whether we stop by for a quick drink, appetizers, or a meal, we always get outstanding food and outstanding service. The prices are reasonable. We love the app for checking in and for paying out. It is quick and easy. read more

New dish: Bacon Jack Grilled Chicken Chili's offers a variety of food and was the perfect place for our dinner party of sixteen with picky palates. Everyone in our group found something they liked on the menu with many choices. Our waitress was nice and the service was good. I order the Monterey Chicken on many of my visits so I was very excited about their new special dish. It was Bacon Jack Grilled Chicken topped with bacon, mushrooms, and avocado. It came with rice and steamed broccoli. Everything was delicious! read more

This place has good food but the most amazing thing about this place is the British server kristie. She is amazing. Ask for her when you go into chillis and get great service! read more

The review below was last year. Today 08/22/18 we went back and the place was good as it was before we had the bad treatment. Amber is always good and sweet, hamburgers were great and beer cold as always. We, 2 couples were going to chili's every Friday night to unwind and relax, always had great service with Amber. She is so nice. We went one night and had a different waitress, very sweet and nice girl, but she ringed our order as an especial order instead of the happy hour wings just plain, they overcharged us on wings that we always paid happy hour price. The manager and most of the bar people have seen us there several times, so they know us. We asked the manager why the price was different from the price we always paid? She wasn't nice, said she couldn't do anything to help because it was all computer created and the wings we ordered wasn't a hh item and she couldn't modify, didn't apologize or offer us a discount or anything. I was in shock. So from now on we will drive a couple of more miles and go to Jefferson's and tonight we are going to try Applebee's. So long Chillis, you just lost your loyal customers. Bad manage read more

Chili's - Tex-Mex Near Me - Murfreesboro, Tennessee

This is our favorite Chili's. All the other local ones are less capable to satisfy the customers.

Overall, the experience is always nice however, I have to be honest and say I think they should stick to the Tex-Mex themed dishes only. I had their ribeye and I have do say, though it was cooked we'll and seasoned well, it was the worst quality of ribeye meat I've ever had. Half of the steak was just fat, like there was literally fat through the entire cut. The other half was just disappointing, I felt like I was eating a T-bone steak at waffle house. Again, the overall experience is always nice. I sat at the bar, and my server was excellent, very attentive, and accommodating, and my food came out quickly, but it was the quality for me. Do not recommend the ribeye. read more

Do not order to-go unless you would like to be treated very very poorly. To go staff very unfriendly although food was good.

This is our favorite Chili's location, but our visit tonight had some ups and downs. Our server was fantastic. I wish I had caught his name, but I'm pretty sure he was waiting the entire side of the restaurant we sat in on his own. It was incredibly obvious the restaurant was short-staffed, but he remained kind and attentive the entire time. Our food was great. I will say this: this location needs to do some coaching with their staff up front. We completely understood the hour long wait and inability to sit the many tables available due to the clear lack of wait staff, but the girl up front made us wait longer simply based on my husband's name. I won't include party names, but it was rude to say the least. I'm sure she forgot who he was (understandable in a crowded place with complete strangers), but as he sat immediately in the entry way, he overheard her say, "Who should we call next? S or N? N just sounds so 'ugghh.' S sounds better." I feel like this negates the reason for a waitlist and text system, besides being truly unkind. This was not appropriate conversation to have in front of customers. The party for S had left, I suppose, due to the long wait, but my family that waited patiently for an hour with two young children (and one being there to celebrate her birthday) waited additional time simply because she apparently didn't like my spouse's name compared to someone else's. This is absolutely unacceptable, unprofessional, and makes no sense to me. Many thanks to the patient and hardworking folks in the kitchen and those caring for customers, though! Our family understands this is a challenging time and recognized many other employees continued on with a great attitude anyway! read more

We really enjoy eating at this Chili's. If they keep the 3 for $10 deal we'll keep coming back.

We went on a later Saturday and business was way slowed down from the sat nite rush, there was only 6 tables in the bar with a bartender and 2 waitresses. Ours was very nice and had a good friendly manner, but that's where the good ended. It was about 60 degrees outside and the AC was up pretty high making it sort of uncomfortably cool, (fan was blowing RIGHT on the tables) we ordered some boneless chicken wings app, which took about 12-15 minutes to arrive to table after the waitress was telling us 'our app should be right up soon'. Took two bites, not warm. I should point out my 20plus years as a line cook, sous chef and rest mgr exp when I say not hot, I mean stuck my finger into the heart of the piece of food for min 20 seconds and it felt less warm than putting a finger in your mouth for that long- it was cold! Informed our waitress and she said "ohhhh" and took it away because I stated I didn't want another or to pay for that one. Then 25 more min go by and 2 more reassurance stops from the waitress of "your food will be right up soon" then the food hits the table. I had the smoked chicken burrito, my date had the classic bacon burger. My burrito barely passed the 'finger right in the dead center of it to test if it was hot' test. Maybe this was because they had to put the whole plate into the hot broiler to melt the cheese on top of it. It contained chicken, rice, cheese, and was topped with cheese sauce and the sauce that was drizzled on top. Plain. And both of our fries were just NOT fresh and tasted old and like warm. She didn't even return to deliver the check or pickup the payment, she sent another waitress to. So there ya go. Cold Plain Food, slow service, I couldn't tell the difference if I was at chilis, Red Robin, TGIF, they're all the same mediocre experience. read more

We ordered the sirloin steak and it was a terrible piece of meat. Very stringy and unable to chew. Pretty sure we won't be back for awhile. Sad because I do enjoy going to Chili's but the food has taken a serious fall in quality. read more

went here for dinner a few nights ago with my boyfriend. the restaurant was clean and following all covid-19 cdc guidelines. our waitress was polite and attentive, the service was quick, and the food was excellent (we split an order of fried pickles and a queso burger:). the experience could not have been better! we will definitely revisit read more