I'm here every Saturday night love the service love the food only once I was upset with service but they fixed it since the greeting girl that works in front was gone hopefully extra training since she would let you walk In and not say a thing to you or even look at you so you would be standing there intell you talk to her. Other then this one time service is great. Servers ask you how is food and manager even comes around to greet you. Awesome Service. I will come here often. read more

Accidentally ordered at the wrong location, coworker went to grab all our orders (more than $50 worth), realized we made a mistake but had the receipt to prove we paid for it. They refused to just make it while she waited while on her lunch, stated we had to drive to the other location if we wanted the food, had her figure it out with the manager at the other store (on hold for 20 minutes and gave up) to get a refund but wouldn't start the order until she ordered again. The customer service was crap and honestly the subpar food given to us luke warm was the cherry on top to the bad service. We go there often working so close to them so it's a little frustrating when you spend money on service with little regards to making things right for the customer. We won't be going there for a while. read more

Was seated down by the hostess. 10 minutes later no one came to the table with multiple employees walking by. Got up and left.

Our server was super friendly! We had a group of nine of us and when our food was on the way out two meals ended up dropping on the floor. The manager came and asked if we would each like sides to eat till the meals came out and even comped our two meals. Very impressed with the service we received! Also the honey chipotle chicken crispers are really good! read more

When in for lunch and was greeted very politely by the front and and waiter. I like their cheese enchiladas , Because they are because they are spicy and can make two additional meals. read more

Haven't been to chills in years, came in for an appetizer , got the spinach queso and it was delicious! The server was great! i believe his name was dyson. He was very nice, attentive, and well informed about any questions i had about the food. His customer service was up to part! i will definitely be asking for him the next time i come in. Overall everything was great! read more

C rehearses for his improv troupe on Mondays. After K and I picked him up he wanted to go to Chili's. This location is on our way home so instead of driving up to the one by Chandler Fashion Center we stopped here. Big mistake. Our server was Matthew A. Well, he was one of 3 that he told us would be helping us. I don't remember the others names BUT when a server tells you that 3 people will be taking care of you service should be phenomenal? It was far from it. It was S L O W plus we had an incident. Our entire meal took just under 2 hours. We were sat at 7:15 and we paid our bill at 9:06. First, the food. K and C ordered the 2 for $20 deal. This deal starts out with an app and we chose the chips and Guacamole. Probably the best part of our entire meal. K ordered the Chicken and Pork Fajitas. Her dinner came out far from sizzling and the food was floating, literally, on the skillet. It's protein, bell pepper and onion strips. Where did all this liquid come from. She sent it back. Her replacement skillet came out super hot, sizzling, and there was a good amount of protein vs veg. No liquid either. C ordered the Bacon Burger, medium. The patty was properly seasoned and cooked properly as was the bacon. This was a replacement burger as I will explain below. I ordered the 3 for me deal. You get 3 items for $10. It's a very good deal price wise. I started out with a nice little side salad. All of the items in the salad seemed fresh enough. I ordered the Pork Fajitas. My skillet did not have the liquid problem that K's did but the amount of food on the skillet was pathetic. It appeared that someone had already eaten half of the food and then brought the rest out to me. Also, mine was not sizzling either. I sent mine back as well. The replacement skillet was sizzling and the portion size appropriate. Although I do feel as though the kitchen cooked up half a batch, tossed my original order in the pan to warm up and then tossed it all back on a super hot skillet. No Bueno. My little 3 for me deal also came with a small portion of the Molten Lava cake. I'm not a dessert eater but K and C enjoyed it. So, why the 1 Star. When the server brought our tray of food our fajitas came separately. They were placed in front of K and I and when the server lifted the side items that came with the Fajitas off the tray, C's burger plate flew off the tray. Yep, on the floor, on me, on K. Grease, Catsup, stuff... Matthew apologized and a replacement burger as well as our replacement Fajitas were brought out as quickly as they could be. However, what was not fine was how the situation was handled. It wasn't. Now I have to pull out my restaurant consulting cap and explain something. Any time something is spilled on a guest, REGARDLESS of what it is, a manager should be brought to the table to discuss the situation with said guest. No manager came. My clothes and K's clothes had grease spots on them. And, to add insult to injury, our bill came and everything was on it. Now granted, I'm not expecting to eat for free but some sort of future use gift card or discount for our cleaning bill or to just acknowledge that Chili's and Matthew were sorry for our experience would have been a nice gesture. We did not want to spend 2 hours, on a school night, eating at Chili's nor walk away with soiled clothing. The food we ended up eating was fine, but the damage had already been done. Lousy management and Server Training. Great Pricing on Deals. Good Food. 1 Star. read more

They are so rude and racist, I have been waiting over 30 mins meanwhile they let people who came after us go ahead of us and I had to catch a movie at 8 pm . We got there at 6:10 and we didn't get a table till 6:45!!! read more

My friend and I went out this evening and were greeted by AJ, a fast and friendly host that got us seated right away. Our waiter, RJ, was extremely friendly and accommodating. He gave drink recommendations and was very knowledgeable on questions about the menu. He brought our food right away and checked on us through the evening to make sure we were enjoying our meal. The food was hot and the drinks were good We love them. Too much. Will continue to come here to this chili's exclusively. For the scenery. read more

i came to this location a few days ago and the food was amazing. the cooks did great but our server was very rude. she barely checked on us and seemed like she didn't want to be there. her name was anna i believe. just had poor service and experience with her and hope to have a better server next time. read more

This place use to be our go to place but the last time we were in was a nightmare! The waiter I had was a complete excuse my Language Douche bag, our food came out wrong and he got mad at us!? I almost blew my lid with him then he goes gets the manager by the time the manager came around I was so mad I didnt eat my food I refused to take it home. I really would like to never go back after that. read more

We came there for dinner last night to celebrate a great event that has happened in our family, my husband ordered a hamburger and came home with food poisoning... Enter this restaurant with great caution!!!!!! read more

Service here is terrible!!! 20 minutes to get our drinks, longer for our food. Fajitas less than desirable. Server thinks he's a comedian with poor jokes and inappropriate comments ("brought you enough napkins to clean up a murder scene"). Stopped coming her over a year ago because of the service but thought we would give it a try again. Never again!!! read more

Went to have a quick bite to eat with a friend. Just love their chips and salsa! My meal was just OK, nothing great. I do not care for margarine or a melted butter/soybean oil spread on mashed potatoes. Whatever hapenned to real butter? At the end of our meal, there was a roach strolled on the wall over our booth. Yikes! I ran into the kitchen to notify them. Some guy, I hope it wasn't the cook, came out and killed him at the next table as his stroll was a long one... They did comp out meal, but geez, call the exterminator! read more

I haven't been to Chili's in many years I was very impressed with my experience. All of our food was great and our service was awesome! I really wasn't expecting that from Chili's. I will be back for sure! read more

I dont make it up to this chili's very often, nor have I been to one in a while. They have a new set of margarits that were great!! I wish they would bring back the buffalo sliders, but the regular sandwich is just as tasty! read more

Normally get average service here but tonight we got phenomenal service from Logan on 5/28. He was attentive and ready to handle anything we threw at him with a smile. No glass was ever empty. Even noticed we were all trying to sample the desserts at the table so he brought more spoons, not a huge task but definitely showed his helpful attitude. read more

I don't eat at chili's too often, but i should because i have never had a bad experience there, but i don't like chains and franchises. any way stopped there for lunch and had their pick 3 dinner dipper thing and it was great and not too much food, 2 mini burgers (excellent) chicken wings (excellent) and artichoke egg roll thingies (great too). almost finished it all and very good, great service and pleasant. anything i can do to stimulate the economy. read more

Corey is our "server" and he is super fake. The main reason I know this is because when we were walking in he was clocking in and was adamant to let the girl (his female room partner) that he was now on. She was the one that took our drink order, she also brought out our food and even took an order for us for fried pickles when she brought our app. Corey was complaining in the kitchen when she let him know because our meals were already ordered, so I let him know that it didn't matter whenthe pickles came out. He spends a lot of time trying to rack up the check but not taking care of the table. As a server, it doesn't matter how much my bill is, there is potential for a great tip. Corey also does not know how to prebus or stop at the table when asking if the meal tastes good. I am pretty sure he is one of the servers that tjinks he will make more by having lots of tables instead of giving quality service. If Jessica was our actual server then the rating would have been better. She helped us more than our supposed server. Food is Chili's, it's the same everywhere. Not great, but not bad. Decent. read more

No one goes to a chain restaurants and expects awesome service. But today our service was beyond horrible. No drink refills unless we asked, 30 minutes to get an appetizer that we ordered twice. And hair in our food when the place was nearlt empty and had tons of servers dping nothing. Won't be going back read more

Unnecessarily long waits, mediocre food, staff that couldn't get an order right if we wrote it down for them. Place is filthy as well.

My wife and I dropped in to get something to go a week or two ago. It was a Tuesday night, practically empty. We ordered a sirloin and the crispy chicken tacos. I'm not sure what the problem was, but it took 30 full minutes to get our meal. While my tacos were good, the steak was very cold (I live within walking distance of this location, it wasn't the drive home). All around a disappointing visit. read more

1 star. Only because I can't give it 0 stars. Sat for 15 minutes, nobody greeted us. We left... Smelled funny, clearly understaffed, many tables were empty with dirty dishes. read more

Fun and flavorful! Enjoyed our time at Chilis today. The baby back ribs were excellent as always and we got great service again. We skipped the margaritas this time, but will likely get them again next time there is a special on tgem read more

This use to be my favorite place to dine with the family. I don't know what happen at the beginning of January 2014 but it's not the same. Food didn't taste as good as it once did We would go twice a week, and we were regulars. I didn't recognized one person there. The utensils were dirty, the table was gross with food bits still on it. I hope they don't close down, just saw they closed 2 chilis' recently. Just saying customer service is how you keep your business going. Next time I have to rethink whether I want to go again. Crying shame. :(( read more

Chili's is one of my favorites. I just wish they still had some sort of Caesar salad or chicken caesar salad.

A chain restaurant with average food those I ldo love their ribs. The staff there was awesome! I would definitely go back.

Our server was very nice, had a great sense of humor. That is the 2 stars for tonight. Went in to satisfy my Fajita craving, Chili's has always had the best Fajitas ever. Not anymore. What is a pickled jalapeño ? Is there anything wrong with sour cream that it needs Cumin added? I was so disappointed & worse than that, as a previous reviewer mentioned, the water tasted moldy! Both of us went home feeling hungry. read more

First and foremost the only reason I'm here is because someone gave me a gift certificate. Since my last encounter with Chili's, I swore to never eat here again. I have to say, the Chili's corp has stepped up there game. Food was good, new menu looked great, and the new happy hour specials looked cheap and awesome. I had zero food complaints this time from me or my kids. Our waiter was a total zombie that hated his life and his job, but not my problem. After this positive experience, I just may come back someday. read more

Dirty restaurant. We were all disappointed with this Chilies because some chilies are very nice and clean. And Our service was slow. Now we know why the restaurant was almost empty at 12:30 read more

Just want to give a shout out to one of the workers here! His name is John and I believe he's either a runner or a server and was helping us in the bar tonight. He's such a good worker, he has an incredible personality, and he made our experience here even better! Kudos to John read more

Wow. Where to begin. Took ten minutes to be greeted by wait staff. Ordered the "Crispy" chicken crispers (that were half cooked) the corn on the cob was cold , fries were soggy as hell . Chicken "crispers" can probably be renamed chicken "chewy's" since they weren't crispy at all. Bathrooms were absolutely disgusting Dined on a Tuesday night at 5:30 restaurant was dead. Wouldn't be surprised if this one closed soon . Avoid this location at all costs. read more

My boyfriend & I are regulars at all chilis locations. However at this one, we always happen to go at night.....bad idea. EVERY TIME we go to this location, the service is horrible. They take 10 mins to greet us after were sat, IF THAT. I remember one time we literally waited for our drinks for like 15mins. And everyone else working there is just walking around like no customer is being ignored, when more then 2 people saw us sitting there for more than 5 mins, without drinks. Idk if they just think were some kids that dont matter, so they think they dont have to try, but they have yet to find out that if they did, theyd be surprised with a big well deserved tip. Anyway, the food is always delish, compliments to the chef. But thats it. read more

Nice place to eat when we come up to visit family. We always sit in the bar for happy hour. Everything I have tried tastes great. The last time we went their systems were down and they still got everything to us I a timely manner. read more

Went there to have a couple of drinks, ended up eating here. We got the 2 for $40 combo and got the 1/2 rack of ribs and the fajitas. This is a LOT of food. Got the fried pickles whcih were good and lets not forget the strawberry patron margaritas. Place was packed with a 30 minute wait to eat, so we went to the bar and a lady leaving let us take her spot. Service was a little slow but because of the amount of people that wouldn't surprise me! read more

Really enjoyed my steak and chicken fajitas and happy hour all day on a Sunday is awesome. $3.5 house Chardonnay.

They were great. We had a large group in for lunch. The servers were super nice. The food was standard Chills fare. For the price I think we all got more food than we could eat. read more

Santa Fe Chicken Salad was the bomb......and our waitress and server were very nice. Lynnette and I had a great time.

Chili's is awesome and always has been I've been going there for years I get the old-timer plane got to have my french fries well done no salt they did an excellent job very courteous great service thank you very much five stars read more

Well today's my birthday & I received a gift card or I else I don't think I would've gone in the first place. Not even 15 min after leaving I start throwing up. My fiancé is also sick. Not to mention we waited forever for our food. A family of 5 received their food before we did & they were seated about 10 min after us. The service sucked & they over charged us. It took about an hour to get our entrees. Our stomachs are killling right now. Save yourself. read more