The service was outstanding and the food was good. Our waitress was the star attraction: flexible with our ordering indecisiveness, quick to point out how we could combine orders to get a combo special with app included, quick to put in appetizers, on top of drink refills for the kids, and the entrees came out quickly. The food was what you'd expect: Apps, ribs, burgers, pasta were good; steak and broccoli a bit overdone but tasty nonetheless; and not a complaint about the molten chocolate diabetes shock thingy. read more

HORRIBLE SERVICE, waited 15 minutes for drinks. They messed up our appetizer and main meal orders. Food was not cooked fully. DIRTY table and seats. Kiosk to pay with, I refused to touch it was so gross. NEVER EVER EVER GOING BACK!! Waste of $100 for my family. read more

I have to say, I used to frequent this particular Chili's as the food and service was great, but they have gone down hill! What happened to you guys?? This will be the last time for this location. Second bad experience this year and I am not returning for a third. 30 min wait time for our appetizer of chips and salsa. 45 min for dinner to arrive. Waitress was nice but completely inattentive. Only 2 crappy beers on tap. Food portion was child size with a palm full of chicken bits for a salad that costs $11. Plus, the Chili's app doesn't even work anymore. No apologies, explanation or follow up...just a "thanks for your money" and out the door we went. The umbrella Corp for Chili's either needs to reorganize this company, sell it off, or shut it down. Really disappointed. Shame on management! read more

Possibly the worst traditional wings I've ever had. They were burnt with very little sauce and honestly just looked unappetizing. Granted, it was 9:30 at night, so maybe that had something to do with it. I like chili's, but the wings were disappointing. Wouldn't advise ordering them. read more

Food was ok nothing special, it took a long time to be served. It was quite obvious the food was under the hot lamps for a long time. It was super dry and over cooked. Service was super slow too. read more

They are only open for takeout, despite what the website says. Right after the county went green they were open for dine in and had 2 chairs at the bar, but that changed for some reason. Every other restaurant is open and they are doing well with social distancing seating, not sure why Chilis won't get on board. Oh well, lost my business. I think you're really screwing over your staff. read more

Yes, it's a chain. You know what to expect. Food we had was of excellent quality, service was friendly and attentive. It was not a busy night, so we were not rushed out at all. It was actually a pleasing experience. We upgraded the 2 for $22 to the 2 for $35, which includes an appetizer, two entrees, two margaritas, and a dessert. Can't beat it. Chicken fajitas were great. read more

4/21/2018 Me and my wife and daughter checked in to this chili's at 6:42pm we were seated right away minutes latter the waitress took our order and literally waited until 8:13pm and ask the waitress to just pack our order to go. Waited another 15 minutes for our food to come out honestly I love chili's but this was the worst experience I had with them. But they did take 24$ off read more

If I could give this Chili's less than one star, I would. First off, the service was trash. We waited 20 minutes to be seated when there were many open tables. We then waited 30+ minutes for our food which was missing fries and sauces. While our waiter was kind and apologetic, it does not excuse all the waiting....second off, I am currently SHITTING MY BRAINS OUT and earlier threw up. Food poisoning like wtf chilis? I wanted a nice night to hang with my friends and get good eats, but Chili's did not pull through. read more

Chili's - My friends margarita "pizza" like wyd Chili's????? - American Near Me - Lancaster, Pennsylvania

Terrible service... told the wait would be 10 min. Not enough staff no concern for customers!!

Good service!! Thank you Brooke!! You're always on top of things. Got seated right away, no wait. Food was very good, portions are big but good none the less. Had a watermelon drink, was fantastic, so I had another!! Keep up the good food and service! read more

The resturaunt was overall great. The food was delicious and it made my mouth water. The only negative note was that they bathrooms were dirty. Thanks for the great meal. read more

The waitress Danni is so friendly. The drinks are to die for. The place is clean and inviting. read more

See all

This is absolutely the worst Chili's I've ever been to . The host was incompetent, the server was horrible, we didn't get our bar drinks for 20 minutes and only after complaining to the manager. And the food was terrible. They even managed to mess up the chips and salsa. Would not recommend to anyone and definitely won't be back. read more

Good food and our service was excellent. Bottomless chips are the best. Did the two for $35 and it was way more food than we needed.

It is incredible to believe 1) that people actually review Chili's, as if there's going to be a surprise at the meal and, 2) that people review this place so highly - 4 and 5 stars...Incredible. Seriously people, explore your surroundings. I ate here with my younger sister (14). I had chicken, supposedly grilled, smothered in some kind of mexi/ranch/buffalo sauce that I swear was at Applebee's (eight years ago when I ate there last). read more

This Chilis refused to serve us after a wedding. My hotel was next door. The manager was intractable. What a bunch of jerks.

The lunch specials are great deals, yummy and very filling. You get a whole BOWL of soup or good size salad. then a meal of your choice. Most are 1/2 orders but they also come with fries. Best part. Sign up for their rewards club and you get a free appetizer or dessert or chips and dip like EVERY WEEK! via e-mail. I sometimes eat the dessert myself as a guilty pleasure, but my family loves when I come home with a surprise restaurant quality app to heat up before dinner. Mommy doesn't get the 5th degree when she works late but comes home with FREE POTATO SKINS!!! The potato soup is to die for! read more

I go here frequently and usually have good food. However, it seems the wait is pretty long every time. Last time the manager cane over and offered an appetizer to hold us over since she saw that we were waiting a long time and I had my 2 year old son with us. read more

This restaurant is a complete idiotic joke, they seem to seat by party size my money isn't good enough it seems. The hostess staff is utterly incapable of doing their job. Waitress saw us siting at our table and uttered "ugh is that my table? Ugh 32" then preceeded to rush us to order. Food was mediocre as expected. Overall worse Chili's in the Lancaster York Harrisburg area read more

I'm going to start by saying the restaurant was slow maybe 5 or 6 tables in the entire place taken when I was there. My wife myself and our two kids just left there and it was literally the worst experience I've ever had at a restaurant. It took 40 minutes for my wife's fajitas and my tacos to come out, once everything came out her fajitas were wrong and not how she ordered them the rice was not cooked at all and hard, my pork tacos were awful dry and burnt. Our waitress never checked on us until we were done to which I didn't even eat any of my stuff except for one taco. My wife never got her tortillas until she asked for them later on and our drinks were wrong when we ordered those as well. We spent 60$ or terrible food and awful service I don't plan on going back read more

I've been to this Chilis many times and my experiences have been excellent. The food and service is very consistent and it's clean.

Good food, good atmosphere, poor service. Chilis has killer fries and offers a black bean burger as a replacement for the meat in any burger. Getting the order right is the real trick here. They always seem to mess it up for me, but the actual food makes up for it. read more

Waitress messed up our bill and the manager gave us attitude even though it was her employees fault. After arguing the manager finally changed the bill but we will not be going back. read more

Service great. Food 50 / 50. I have been to chilis over 50 times and probably at 6 different locations through the years. This was our first time at this one, and maybe the last. The hostess was great. There were no high chairs avaliable when we arrived, but this is one of the few times a hostess remembered to bring one over when one became avaliable. For starters we got pickle chips. The coating had fallen off most of them, probably because they were not dried before being coated. For an entree I got a burger and it was good and cooked properly. My wife got a medium steak with loaded mashed potatoes. The steak was not medium, it was very well done and Pittsburgh style on the outside. Now I like Pittsburgh style but you still need to get the inner temp correct. I can forgive a steak being overcooked, but the potatoes were nasty. They were either old or over whipped because the glutton level was high, i.e. it was like chewing cement. My son had normal mash potatoes and his had the same quality. If you go, just stick to their basics. Burgers and fajitas read more

Food and service have always been fine at this location. We have experienced really awesome service on some occasions.

I loved this chili's location. It was pretty clean, staff were ok and I love the food. The low rating is because I got food poisoning from eating there and have never gone back. Sure it could be a once and done never happen to me again but unfortunately once is enough to turn me away from a place. read more

Came in for dinner. A bit crowed but got seated in no time. Always go for the 2 for $20 deal and totally recommend signing up for their membership to get discounts and deals. There were also quite some birthdays going around and you get a freen scoop of ice cream woth a brownie. The burgers and strak are good. Ribs too. Their chicken dishes aren't very large but quite light and tasty. read more

See all

We visited this Chili's on a Friday night. We ordered a California flat bread pizza that was supposed to come with avocado on it but there was none. I asked about it and was told they were out of it! We also had chips and salsa, the chips were cold and greasy sk we sent them back. We ordered a salad with chicken on it which is typically warm, it was very cold. We also ordered fajitas which usually come out sizzling but the dish was just warm and the vegetables were limp and uncooked. Our waiter, Chris, was great and he got the manager for us who listened to our concerns but did nothing about it. We won't be going back anytime soon! read more

This is a newly renovated location that looks great! The service is great and the food is just as good as other Chili's anywhere.

I would give this place a zero if I could. My kids got the "Chicken Cheesey Pasta" and it had Jalapeño in it. And they had to change their order! read more

Excellent experience! My steak was a perfect rare and all the food came quickly, so kudos to the kitchen. Our server, Ann, was terrific! Attentive and friendly. Definitely would return if I weren't passing through. read more

Chili's changed how they make their steaks, and husband a bit disappointed. Ordered sweet potato fries in lieu of rice, got both, but not my broccoli. Service was decent. read more

This is a great place when you want great food as a reasonable price. The waitresses all seem to care, even if you are not their table(I witnessed this a few times). I love the guacamole prepared at the table it is FRESH! LOVE IT! read more

Burger ordered medium....came out rare (bleeding). The bartender seemed indifferent to the issue. I was not at all impressed with quality of food or lack of sensitivity on the part of the staff. I would not recommend this place! read more

We love this place! The service is outstanding and the food is always excellent. If that weren't enough, it is also fairly budget friendly for a family with 4 adults. We usually order from the 2 for $20 menu which includes their very popular ribs, burgers, fajitas (my favorite!), chicken, pasta and steak. The price also includes an appetizer to share. You can not beat that! read more

Decided to go to Chili's for the FREE Veteran's meal. Some places give you a menu selection for that occasion, they were no different here. I'm thinking half a rack of ribs maybe??? NOT. Chicken this... Chicken That.. Enchilda.. or a burger. I opted for the burger because who goes to a Rib joint and orders Chicken Crispers, Chicken Bacon Ranch Quesadillas, Chili or Soup & Salad. I opted for the Old-timers Burger over the Classic Bacon Burger. Not sure why they just didn't say "Anything under $10" I would have been more satisfied. In any case, when my Medium Rare burger arrived (instead of the ribs I was craving), it was more on the Medium to Medium Well side. They were SO busy, I opted to just eat the damned thing instead of making a fuss over something that was FREE in the first place. It had a good taste to it and I loved the "crust" on it. The fries tasted double-fried which is a good thing. All in all, a good meal. I can always go back and get my ribs another time. (A whole rack, not that silly half rack thing!) read more

Had the smothered Chicken Burrito, the burrito was fantastic but I didn't care for the black bean concoction that it came with. All in all I was very satisfied with the meal. I definitely will go back to try the Prime Rib Burrito for sure. read more

This is often my choice for a nice lunch. Always friendly and quick service. Food is always well prepared and tasty. Good variety of meal options to choose from. Always a good experience here for lunch and even for dinner on busy nights. Their pricing is always in line with what you can expect. No complaints and Chillies will remain on the top of my list. read more

One of me and my mothers favorite! Today we went and I think the server was Adrienne she was so sweet to adjust my meal cost bc I didn't want chicken in my meal. Though it took nearly 40 mins wait time, the check was a steal! And the service was great! Usually we do the soup and chip deal and get great drinks, and it's super fast and delicious. Love this place and this location. read more