WORST dining experience EVER at Chili's in Lancaster, PA! Kat the supervisor thinks it's acceptable to do new employee orientation IN the restaurant right next to customers. No ear phones were used and even though the music was very loud, I could hear "employee orientation" in one ear and music in the other. Stressful, aggravating dining - wish I would have just stayed home. We have been going to Chilis for MANY years and never experienced such a horrible dining experience. Guess it's hard these days to get reasonable, competent management. Definitely cannot recommend after this! read more

I love coming to this Chili's. I actually just came two days in a row. Everyone that works here is super nice, attentive, and welcoming. Especially Heather. She is a great server and bartender! On top of the exceptional service, the food is consistent and comes out so fast. I'm not usually a fan of chains, but there's something about this place that feels homey. I will be back. read more

Chili's - Cajun Shrimp Pasta - American Near Me - Lancaster, Pennsylvania

We went to Chili's last night for my brother's 25th birthday. I was so excited. I had never been to Chili's before! I have never in my life been slapped in the face harder by any restaurant. Not even McDonald's has disappointed me this bad. And hey I'm no professional critic but let me tell ya.. the thing I liked most on my plate had to be the cold broccoli. Not the 6oz chewy hard to eat sirloin and definitely not the tasteless throw up of cold mashed potatoes. I'mma wrap this up because it's getting long. Almost choked on the steak. Saw my life flash before my eyes. A friend said.. "it's what you got.." I said no, I looked at everyone else's plate and I wasn't like man I wish I got that! Dirty utensils. Oh and here's your cherry folks. Food poisoning. 4:27am I am writing the general public between the increments of me running to throw up. Thank you Chili's... for nothing read more

Sat at the bar. Bartender was attentive and friendly. Tried the new chicken crispers. Mac and cheese was Luke warm. Wanted to watch sports. Playoff baseball "not available on their channels". Thursday night football "we don't describe". @chilis please give your employees the opportunity to succeed and for customers the experience they are hoping for. Failed unfortunately. read more

Me and my girlfriend went last night and had a very good experience. The service was the fastest I have literally ever received. When it was time to order drinks, me and my girlfriend were ready to order our entrees awhile. After giving drinks and then giving our entrees, our drinks were brought to us by someone else before the waiter could even leave with our ticket. Then everything was just extremely quick, the app and entrees were unbelievably fast and tasted very good. Me and my girl randomly decided chillis because I have only been once before and it had no waiting time on a Saturday at 6:00 pm. We had one of the best experiences from a restaurant ever out of nowhere. Will definitely be going again. I got the Cajun Chicken Pasta's read more

Chili's has become a great option for us during COVID. You really can't beat their deals and curbside delivery. The "meal for 2" deal is such a bargain! We received one appetizer (awesome blossom petals), two entrees (Cajun chicken pasta, honey chipotle chicken crispers), and one dessert (skillet cookie). With an added order of chips and salsa (of course!) our bill came to about $30, and we had so much food! The blossom petals ("bloomin' onion" petals) were a great indulgence. My Cajun chicken pasta was absolutely delicious and provided me with enough food for two servings. It came with garlic bread as well! My husbands chicken crispers were crispy and flavorful, however the only downfall was that the steamed broccoli and fries were packaged together in a to-go container. The steam from the broccoli made the fries mushy. Lastly, the skillet cookie was deliciously soft and chewy, and it even came with a side of vanilla ice cream! Overall, you really can't beat the amount of food we got for $30. The curbside pickup was easy and everything was ready for us 30 minutes after placing the order. The only thing that could make it better would be if they served margaritas to-go! This is a great, safe option when looking for a value meal for dinner read more

Exceptional service tonight! My fiancé ordered chili and they told us they were out, but offered him another soup. They brought him the soup and then the chili since he had to wait. Everything was delicious, hot and is how you want an experience when you go out to eat! read more

Chili's - Chicken Margarita Grilled Chicken and Just Bacon Burger* - American Near Me - Lancaster, Pennsylvania

The food here is usually pretty solid, but the biggest issue is portion size for the price. The quesadillas are on the pricier side but the amount you get isn't worth it. Additionally our server lied to us about a deal and then up charged us for the food she claimed would make the meal cheaper. read more

waiters are very incompetent and confused.They mixed up my table with another customers and I ended up paying for both bills with no refund plus wasn't able to use my discount on my order absolutely would not recommend what a rip off read more

It's with a heavy heart that I write this review. First of all, I usually love Chili's. I mean Chilis is the home of the Dundees!! But this Chili's is horrible. Like I went to Hell awful. The food came out quick but the service was horrendous. The Caesar salad with no protein cost $9+ and was made with spring mix, my soup had no spoon and it took an eternity to flag someone to get one, the manager took away my chips and salsa while I was still eating them (no lie). Stay away from this Chili's unless you really hate yourself and your family!! Youve been warned :) read more

Brought a birthday party in. Called ahead two days in advance, and day of. Was assured a time and two tables pushed together. Upon arrival, was told no reservations or arrangements were made. We were forced to have 3 tables of 6 people, while other tables had 8 people sitting at them. Took over have an hour wait while sitting waiting for the rest of the party to get any service. I asked for a waiter, and waited another ten minutes. Put in a beer order and waited 15 minutes. Lots of staff hanging out and talking, not a lot of work for a place at 25% capacity. Food was decent, but not worth the headache. read more

We were a party of 8. Tables came available and the manager stood right in front of us and stated to the hostess "we quoted them an hour and it's only been 34 min., so let's not seat them over another 15-20 minutes"!! We were number 1 in queue for the over 30 min. While a large table was open!! Not how any business should treat people! read more

Almost every time I visit this location, the service is HORRIBLE! When arriving, I was sat within 10 minutes, which was great, but from there....not so much! We decided we were going to order the triple dipper app, along with some cheese fries, well that took at least 45 minutes to come out, which I find a little ridiculous. When it came to getting drink refills, they were not prompt either, especially the beer. The best part, the waitress decided to add something we didn't even order onto the bill (which mistakes happen, no biggie), I mentioned to her, she moves it from one check to another, I mention it again (she comes back with her excuse), and then it is finally removed. Please double check your final bill before paying! When it came to the food, it tasted great, good flavor and cooked well, however, the service was just too much of a downfall to matter. read more

Chili's - Sampler - American Near Me - Lancaster, Pennsylvania

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Good food and good service. Honestly, this place deserves 5 stars except for one very important thing! CLEANLINESS!!! The floor was not clean at all but that wasn't what bothered me the most. The men's restroom was absolutely awful!! It needed cleaned soooo badly!! I wish I could recommend this place but sadly I really can't read more

I don't like writing reviews for chain restaurants unless I had a really good experience to share or a really terrible on to warn you about. I've been to Chili's now maybe 3 times, and each time I went I always thought the menu was small. You see commercials all the time that make you think they really have a wide variety of food, but to me the menu doesn't seem to follow through on that promise (but maybe its just me). Still, the food has always been good and the last time I was at this particular location the service was very good. *My only major complaint about Chili's was that the Molten Chocolate Cake didn't come with enough ice cream or milk (but that could just be because the person I was sharing with ate it all and left me with a plate of chocolate or chocolate chocolate cake) read more

Chili's - Chipotle Ribs and Fries. - American Near Me - Lancaster, Pennsylvania

Awsome, awsome, awsome. Like the place clean casual sports channel Everywhere, the parking space was a little limited but the service and the food out comes every expectation. Will be coming here and making chii's a regular place to dine......another great place at P.A. Another A+ read more

Decent chow, decent service, not so decent beer prices (probably par for the restaurant course), so... decent. Nothing to go crazy over, but nothing to avoid either. Decent. read more

So I used to like Chili's...but the last few visits have me questioning this...it's been service mostly. And food is questionable at times...French fries are NEVER hot. This past visit we never got silverware...had to hunt someone down...I really like the original chicken crispers but my last two visits they give me the country crispers...which I don't like as much.both times it's been the server who rings it in wrong...but blames the kitchen to protect his tip...when I look at the bill I can see the error. Ribs are hit or miss. Sometimes good...other times cold. So I think I will stay away for a while...I just haven't been that impressed. Too many other places to eat out at... read more

I love when they have drink specials and food specials. If you pay attention to different promotions it makes it nice. Other than that it can get a little pricey. Food can be hit or miss. But that is more on who making that night. read more

Good food and good service not to busy appetizers were great can have like a meal going to go back to try other food items read more

Chili's - American Near Me - Lancaster, Pennsylvania

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Ordered two medium well steaks. They were rare. This happens a lot here. We will not be back.

the food is good but everytime i come here they forget my silverware. i get salad everytime i come here and no fork, ever. very annoying. i will continue to come but i expect better service. read more

Holy K-ricet i just got back from Chilis and boy am I all marg'd up!! This is the best Chilis i have ever been to!! Someone told me to settle down and i just told them to suck a deek Boomer! This is Merica! This is Chile! This is where Merica meets Chile! Viva la revolucion and long live the loss of sobriety read more

Pretty decent for a chain restaurant. The prices aren't bad and the have a great selection of food. Chicken, ribs, seafood, burgers, steak etc. While I was there I got the chicken fajitas. It came out sizzling. They were pretty good but for my taste I wish it would have had a little more seasoning. It came with rice, peppers, onions and all the fixings on the side. I also go the Texas cheese fries which were also good. They come with bacon, cheese, jalapenos, and onions. All in all it was a pretty decent experience. read more

Chili's - Texas cheese fries - American Near Me - Lancaster, Pennsylvania

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Never thought i would say this but the ribs were too meaty. I wanted ribs not a pork roast. Is there any place that has good ribs around here? read more

Chili's is one of those places that I pass on the daily but never have a desire to go to. On the few occasions I did stop here I always expected more and got less. I struggle every time with the menu, nothing really excites me and I don't know why. I want to like this place. It's close and alot of my friends go here but it just doesn't appeal to me. Maybe it's the tex-mex recipes, although they have burgers too. I've gotten some good crispy chicken strips in a dish although it looked nothing like the menu featured picture. But the fries are disgusting! Old, dry, and frozen, you'd think for a chain restaurant they would at least do something, anything to try to make them better. Maybe a sprinkle of cheese and spices, something! But they are like eating paper. Even dipping them in condiments doesn't save those fries. I liked that corn on the cob came with the one dish but they smothered it in pepper making it all but inedible. Service is hit or miss, although more miss than hit. Wait staff is never especially friendly, but drag along and do what they need to do. Parking lot is usually empty at this location, so empty that the 3 occasions we've been here in the past few years we questioned if they were open. Overall blah food, blah experience, every times. Been there three times now and they're out! read more

Not usually a fan of chain restaurants and don't expect much. Stopped here after a horrible experience at Chuck E. Cheese and was pleasantly surprised. Was seated promptly and a waitress came over right away. She was attentive without being annoying. Our food came out quickly and was actually really good. Everyone's order was right and the food was hot and delicious! read more

Always have a great experience. Every server is very attentive, the food is always fast, and fresh! Drinks are brought to our table almost immediately! Definitely one of our favorite places in the area for a quick last minute dinner out as a family! read more

I ordered dinner to go from this chilis location. I got a 6oz sirloin with veggies and the skillet mashed potatoes for sides. Just a warning for people like myself who assume mashed potatoes are just that, potatoes. They come with some sort of melted cheese and sautéed onions on them. I asked for the steak done medium well and when I got home to eat it was a bit underdone. Overall the meal was good and the price was fair. The service however was quite slow when picking up. I was asked multiple times if I was being helped which was nice and attentive all of whom offered to find someone to assist me. The only issue being none of them themselves were actually waiting on me so that I could have my food and leave. The experience wasn't bad but next time I'd consider dining in instead. read more

Got there at 1:00 P.M. Seated at table by a little Mexican fellow, ordered food, went to the rest room to wash hands, got back to table and found two guys sitting where I used to be. The little Mexican fellow had cleared my table, and sat two other people. I had to move to a booth. Waitress was very nice, got the southern smokehouse burger @ $10.49. Burger wasn't very wide in diameter, not many French fries. Food was good, just not a lot of it. Won't be going back to Chili's. read more

20 minutes after we ordered our food, we got the "your food will be right out", which is never a good sign. After waiting 35 minutes, a summoned a manager. The manager all but admitted the server forgot to put in our order. To her credit, she gave us some chips to snack on, and made sure our food came out quickly. I was going to give it 3-stars, because I believe there's value in managers doing the right thing. And our food did taste good. It just took 45 minutes to cook. But then came the bill - the bill was a real head scratcher. 99 cents for "table entertainment"? What's that? The stupid touch screen? What a racket! Ok, 99 cents is nothing to me, but to try to sneak that into the bill, without mentioning it is bad form. Do the right thing and have the hostest mention the cost involved with touching the little game screen! read more

After a 40 minute wait for a table, my friend and I ordered sodas and an appetizer. The soda was flat, upon sharing this information with the waitress she said, "the machine has been broken for 3 weeks and can't be fixed." We ordered new drinks, not getting what we wanted. We then ordered our dinner. We waited forever for boneless buffalo wings and a chicken fajita. When the food was brought out the boneless buffalo wings were rubbery and cold and the "fixings" for the fajita came out with out the chicken. By the time the chicken was delivered, we had been at the restaurant for 2 hours and I had not received anything worth waiting for. I had the manager remove the buffalo wings from the bill and went home to make myself dinner. Never again will I be visiting this establishment. Total nightmare experience, from start to finish. read more

We've gone to many Chili's over the years because my parents loved the hamburgers. We ate here on Sunday 1/27/13 because we hadn't tried it yet. We came in with moderate expectations. Our server, Eric, was great. He was in the ball, quick and attentive. My problem is with the food. My wife had the ribs which were decent enough, apparently correctly made if not extraordinary. My dad had the shrimp tacos which he did enjoy. My mom got the hamburger, and this is where things start to go downhill. The burger was greasy, cold and way overcooked. She's not the kind to return food but I definitely am. I had the 6 oz. steak and boy what a hassle. I requested medium rare and was first brought a medium well. Next they brought some terrible looking piece of old steak that was cooked to medium rare but when I cut into it the manager (who by that point waited to see if it was done right) was as shocked as I was to see the color. Not a juicy red center but rather the brown of old steak. He rushed it away and brought back what was finally an OK steak. Nicely seared, perfectly medium rare and surprisingly tender. The sides were not good. I left 90% of the mashed potatoes because they were dry, flavorless and cold and the broccoli was mushy and overcooked. Overall I'd say 50% ok and 50% dismal. I don't think we'll be going back, though I'm sure they probably only do better. read more

I absolutely love this place! Great service, my waitress was so nice and so patient. The waiting time was understandable and overall I wouldn't complain about this place! The food is magnificent, the Crispy Chicken Crispers are so good I've been craving for them for the longest. The fries are the best! I can't wait to eat here again. Keep it up Chili's! read more

Very irritated that people do not update the business details. Arrived at 10:00. Info says open until 11:00. Closed for at least two hours.

I'll be as brief as possible: 1) the parking situation is a joke. The parking lot for the restaurant is big enough to fit maybe 1/2 of the restaurant on a busy night. The overflow parking is so poorly lit, and so traffic heavy that it's a hazard to walk through the lot to get to the front door. 2) the waits are endless. On a busy Saturday (I get it, it's busy), we waited 50 minutes for a table we were told would take 30. We then waited another ten minutes for our drinks and to order, after ordering it took another 30 minutes for our food to arrive. We had some chips and salsa as an appetizer but this apparently means about ten chips and the entire bottom of a bag of broken chips here, nothing but small broken pieces. Getting these swapped out took another five minutes. We're up to an hour and a half for those keeping score. 3) the food quality was poor. Out of four orders, only two were passable. Somehow chilis managed to mess up a regular cheeseburger (it was charred on the bottom and was to be cooked medium. It looked like someone left it in a pan. The definition of cheesefries here also must be congealed cheese around a mass of cold fries because that's what the second order that was messed up looked like. The manager assured us this would be made right and he'd pay for it out of his pocket (how virtuous and kind. We surely weren't going to.) Long story short, but more waiting - another 15 minutes on a burger and some fries. They came out looking mediocre but by this time no one cared enough to say anymore. 4) our server was too busy to pay attention to us. Repeatedly we had to stop her as she helped other tables, to ask for drinks, to fix our order, to refill chips, whatever. We're not high maintenance people but if you walk past us, just ask if we need anything once in a while. 5) the 10-15 dollars taken off of our bill was fine, but where's the consideration for the almost two hours of time wasted, that a party of four essentially had to eat in shifts and watch the other two eat, and for the overall lack of service? Our party member who had the burger managed to still be charged the 2.50 or whatever it is for his iced tea - how nice of you to comp his meal but charge for the drink when he waited so long to even eat. Bottom line: don't expect much here. The folks at the bar are nice but the actual dining room is lousy. Come for apps and drinks at the bar. Highly recommend you stay away for anything else, it's just not worth it. Go up the street to Lyndon Diner for a better and more friendly experience. read more

Chili's I want to like you because of what you were a long time ago. You get it wrong More often than getting it right. I ordered to go at 7:03. It was not available until 7:37. Is this what to go is in your restaurants? If so you have lost a to Go customer for a long time! Not to mention there was no parking and it was pouring down rain. And I tipped a nice tip in order for someone to help me out. No one came no one helped me and the food took 30 minutes. read more

Chili's - American Near Me - Lancaster, Pennsylvania

Slow service, long wait even when there are numerous tables that are always open. Food is decent.

I wanted to catch the servers name. But she was the best server I've ever had ever!! She was going from table to table on a Tuesday. It was packed. She met everyone's needs accordingly. She couldn't have done better, literally. The food... was scrumptious. I had the half order of ribs. They were great. Got the 2 for 25. We shared a cheese cake with that deal. I recommend downloading Yelp and going to website and setting up an account. We got either a free drink or chips and dip. I left that sweet lady 10. And thanked her for doing such a good job. Definitely going again. Oh yes, even the manager came out and was helping with anything possible. No one had to wait unless it was necessary. read more

I've come to this chili's probably a decent amount in the last ten years. I never had any complaints in the past. This is also the first time I'm using yelp to do a review, ever. So we were a party of 2, got inside to check in. The host disappeared for awhile. Finally got checked in, while waiting with the other people to also check in. He was running food and drinks and cleaning tables, whatever they're oddly short staffed apparently on a Wednesday night. Got seated around the same time he told us. Asked for a booth, got a table. Whatever. Got chips and salsa. The taste was definitely off and not like they always were. Got the sodas and either they were flat AF or just no carbonation. The other food we got was good, and the server was good too. Just the two main complaints about waiting. We honestly debated about just using the app and ordering the food to go, which I'm still convinced would have been faster than waiting for a table and waiting for our order to get taken. read more