Waited for over an hour when 45 minutes was the quoted time to get seated for party of 6. Waited past. Went and asked if they'd consider to split our party 3 and 3 because we were tired of waiting. They were offended we were tired of waiting. They refused to accommodate. Asked to speak to manager and were told manager was too busy to come talk to us. Went across the street to Corner Cafe and was seated and served immediately. Thanks for nothlong Chili's & for wasting our day when you could've said from the get go you didn't want our business. We could have left and went somewhere else from the get go. That must be why you are losing guests and can't get good help. read more

Waited 20 minutes just to get seated and once we finally got seated it took them over 20 minutes to take our drink order. Then after that we waited at least 45 minutes to one hour just for our food. After they handed us our food they warned us that it was hot AFTER my hand got burnt from hot plate. Our waitress brought my salad out with all of the rest of our food even though we asked to get it before hand. The salad was warm. The soup was cold. The service was slow. Our waitress was the bartender she didn't have any time to serve us, or ask us how our food was. We payed 65 dollars and felt ripped off. There is a lot of better options then chili's so don't go here. We will never go back and neither should you. read more

I journeyed to chillis on Saturday and I have to say this is the worst restaurant experience I've ever endured. Me and my significant other ordered the 2 for $22 I got a burger and he got a steak and we also got the Texas fries for an app. It took so long for the appetizer to come and the waiter was no where in site. When the food came I looked at my burger and it looked so burnt I was disappointed, I took a bite and it was horrible. Never coming to this place again. read more

I just had a cockroach crawl out from under my basket paper my fries were served in. I would've rated a 0/5 but the app wouldn't allow me

The food is prepared well, but the service is aweful. Saturday night 8pm at the bar and we see the bar tender about every 10 minutes. Would have appeared to be the manager that brought the app, he was polite. Bar tender used my table napkin to open my beer. The ceiling is leaking something drip by drip behind the bar. Ordered Coors light bottles and the beer expires in less than a month, guessing because of lack of beer sales. read more

We checked into this afternoon to an extra rude hostess who said it would be 15 minutes so she took our phone number and told us to wait outside. We got a text saying we were on the list and would get a text when it was our turn. We waited over 30 minutes waiting for a text so I finally clicked the link to see our place in line and we weren't even on the list. Needless to say we ended up going elsewhere.. read more

I came in and asked for a quesadilla and two tacos. You'd think I had asked them to butcher the cow out back for a fresh stake or perform surgery. It's a Mexican restaurant. You can make a quesadilla. You can make a taco. Put them on a plate together. It's not brain surgery. read more

My husband, daughter, and I went Saturday around 12:50. We were told a 15 minute wait. Totally fine, we work in restaurants, we understand. We went to our car to wait. We watched about 15 people leave and about 25 people walk in, all while we were waiting. Yes, some of them may have gotten their "your wait is up" text, but none of these people were sent back out to wait. It is now almost 30 minutes later, and I have not received any text from them saying our table is ready. read more

Slow. We waited over 20 minutes to be seated. We saw our waitress rarely. After taking our order, she poofed. Gone. Well over 30 minutes before she returned. It has become typical for this type of restaurant to have this low-grade service. I am just not sure anymore where to go to get proper service. read more

Went for dinner with my grandson and his family. Wednesday evening. Hostess said the wait time would be 20 minutes. Lots of empty tables. Seated in about 15 minutes. Drink orders were taken promptly orders were also taken promptly. That's where everything starts to unravel. Kids cheeseburgers and two adult entrees came out ok. The last entree started with cold soup. New soup brought out. Big hair in the soup right on top. No third soup was ordered. Cajun pasta was beyond bad. Pasta was like chewing old bubblegum. Manager came out said the pasta was prepared correctly. Pasta was precooked then sauce added and microwaved for 2 1/2 minutes. He didn't taste what had been served. Paid and left. Part was comped. Never again to this store. read more

This will probably be the last time we eat here. Really disappointed. We never receive our water. Beer & Fajitas was good but the guacamole and chips was awful. Guacamole was Black & Chips greasy. read more

Chili's - Not good - American Near Me - Independence, Missouri

Had an excellent meal. Left for a show at Kauffman, came back later for drinks and an appetizer. Great service! Great food!

I have never been to the chili's at 18900 E 39th St S before, but I can say I will never be back. upon entering the store we waited a few minutes before anyone from the back came up, finally a female employee came up greeted us, looked at a screen to seat us and told to hold on she'll be right back. she never came back. Another male employee came up and did seat us. we sat there for 10 to fifteen minutes and no one came to even take our drink order. there were other servers taking orders and seating other customers around us. finally we asked for the manager but his attitude didn't seem sincere when he said he'd look into it. While this is happening the first female employee was peeking from the back of the store at us. I think that's when we decided to leave and we won't be back. if this is how chili's judges and chooses to conduct their business when serving the public with people of different nationalities I choose not eat here. read more

Awesome service! They were short staffed and had a full house and they were doing everything they possibly could to keep people happy. Kitchen staff was helping to deliver orders, I think the manager was handling 2 sections and rocking it! Oh, and the food was great too. Give them a chance and you will have a great time. read more

If your going to go here, I hope there is an employee to seat you. Or even an employee. We went in around 3ish and waited around 5 minutes for service. We only seen 1 waitress. She was working. It wasn't busy at all. This isn't the 1st time to happen. I hope customer service improves. I hate to see this business close because of poor customer service. I had to give 1 star to post my review. 0 Star read more

Worst experience I have ever had dining anywhere! 7:30 get seated, host gives us water in dirty glasses, 7:48 "server" comes to table and says "do you know what you want to order", 8:05 "server" comes back to verify order with my girl, Manager stops at the table behind us that have been waiting for 5 minutes to apologize for the delay while giving them their drinks and chips/salsa, I think we must be ghosts, 8:13 host brings out appetizer saying "don't touch the plate it's hot", no silverware or plates so I ask for it-host brings it back-silverware not plates, I ask about plates-he says "they didn't give me any and goes to get them. Food had to be sitting for 15 minutes because it was soggy, yet burnt and a big pile of shit. 8:18 we decided enough is enough. Never once a hello, sorry, or anything of that nature-we get up and leave after telling the manager, literally the only words out of her mouth 4 times were "I'm sorry" I'm a condescending tone.....fire everyone and start over, a waste of an hour and we still have no food. In the service industry you provide a service, so do it. read more

Drinks were great. Food took forever and once it came out salad lettuce was old, smashed, and barely green. Cajun chicken pasta noodles were hard and clearly had been sitting out for a while. Everything took super long to happen the entire time. read more

Food was good but service was a little slow. My wife found old food floating in her water (gross)!

I don't think I've ever had a bad experience at Chili's. It's probably because I get the same thing every time and will never get anything else. The Skillet Queso is to die for. Mango tea is the bomb. And the Grilled Chicken Carribean Salad with no peppers, cilantro, or green onion, is the best salad in the world. read more

Currently sitting in the restaurant... 31 minutes ago I ordered a mich ultra. I still haven't received it. 31 minutes ago I ordered food and still haven't received my APPETIZERS. There hasn't been a bartender in sight. This is ridiculous. read more

We waited an extra 20 minutes over our wait time, then it took 10 minutes till our server greeted us. Took another 10 minutes to even get our drinks then waited again to order. Too slow of service. read more

Our service was slow and horrible. I've never been anywhere where you have to wait 10 minutes for some sauce. It started off wrong when they bring the wrong salad dressing. Our server was Brad. He's dropped stuff off out our table and hurry off before we can ask for anything else. We had to constantly look for him, which took another 10 minutes. We lost our appetite! It also took him another 15 minutes to get our check to us. No thank you! We won't be coming back. read more

We waited wayyyy too long. We got here at 6:15 and waited almost 30 minutes to put an order in. The waitresses were all talking to each other and on their phones where it was visible to customers. There was food and plates being dropped everywhere. They aren't busy what so ever so it's ridiculous we had to wait so long when there's about 6 waitresses here. I used to LOVE coming here. It's absolutely horrible now. read more

We are there on January 20, 2017. We had an absolutely amazing time. Our son has autism and our waitress had no idea during the time she was serving us. She always had time to speak to our son and when our son wanted to hug her she gladly hugged him. She would be walking by and he would stop her just to talk to her and she always had the time for him. This is the first time we have been out that our son has been treated like a child in a restaurant by the staff. We praised her and we also praised her to the manager. Lisa you are Awesome!!! Chili's 39th Street Independence, MO read more

Food was good as expected. The server was obviously new, but he did a great job. The only problem was when the hostess sat us at an obviously dirty table. She sat the menus down and walked off. I proceeded to use the menu to sweep off the table. As I was doing so, I heard the table next to us saying "their table was dirty too" which leads me to believe whoever is suppose to be cleaning tables is not doing their job. read more

Terrible service and terrible management at the Chili's in Independence, MO. They always mess up my order. Noticed roaches climbing the brick wall by the To-Go area, while I was waiting for my To-Go order that was incorrect. Over the last year, I have noticed this Chili's location decreasing in customers because of terrible service. Chili's is normally one of my favorite restaurants, but I won't be going back to this location. read more

The service in the last year has dropped off. 25 minutes or more to just see the waiter/waitress. They also constantly seem to be short staffed. Once we get a waiter they have so many tables that the wait to get refills or place a food order is almost unbearable if you go into the restaurant hungry (which most most folks do). The bathroom had blood sitting on the floor around the stool and staff doing what they can do tend to it when they can. Hostess/bustler/waitress was working her butt off sitting folks as quickly as she could. If a drink is ordered at the bar it's pretty watered down by the time it gets to you. With a family of five it's not the place I'll go back to. read more

Server was not attentive to our table and only came to our table 3 times to give the food and take our order. He never gave us refills and it took over 50 minutes to get one appetizer and over 25 minutes to get our drinks which were water and tea. Overall was not impressed. read more

I Know they do not do reservations so to be polite Icalled 4hrs in advance to let them know we had a large party 11pp at a exact time 4(hrs) the young lady on the phone said okay. Showed up checked in on their tablet....The receptionist looked at our group ten times NEVER SPOKE TO US as she seated multiple other groups that out totaled our group. We waited what went on 30 mins she still did not speak to us like we are ghost. Entire half of the restaurant was empty.... Finally a asked how much longer beyond the 30mins we had already waited she immediately got rude said additional hour to our time. I asked what her name was she said she didn't have to give a name...she argued what time I called even though I had proof on my phone. She was so nasty and rude she I couldn't believe she felt it was acceptable. The manager never came out to say..Hey sorry for your inconvenience. We had to get in any place that would take us. The young girl ran her mouth as we walked out. I am in disbelief this is how they treat paying customers...they missed out on $500 tab not counting the tips my group paid to On the Boarder who was more than happy to receive our money. read more

I went to this Chili's for lunch today. My sandwich was served on moldy bread!. When I showed the server she took the bread to the kitchen. a second server came and offered me another sandwich. I declined. when they brought the bill they made a show of not charging for my sandwich. ( ya think) they did charge for my guest, whose sandwich wasn't moldy. I won't return to this place. read more

Similar to most Chili's restaurants, this one takes forever for drinks. The food wait was average, and still felt like every other Chili's. Food was great on the bright side. read more

I was really excited to try this place for my birthday I had some great margaritas but unfortunately the appetizer the fried pickles were REALLY greasy and just ended up being a hot soggy mess in my tiny bucket they came in. I don't find places often that have fried pickles on their menu so I was slightly disappointed. My burger was again super greasy to the point that grease dripped out of the bottom of my burger when I bit into it. read more

If this place closed tomorrow, it wouldn't be soon enough! HORRIBLE service!!!! Do not waste your time! NEVER going back.

I went to Chili's in independence mo it was such a bad experience I will never go back they couldn't get my drink right n all I had was a coke n they didn't bring it then I told the guy I just wanted a water he brings it with lemon I said I didn't want lemon he took it in back n just took the lemon off the glass I could taste it he sucked they messed up my order n I told them I didn't want anything everyone at the table order was right then the manager comes out n starts making excuses for the mess up wasn't like they were busy tops 20 people in the place n the thing that was really messed up she said they will take it off my bill i didnt have a bill I didn't get anything n the jack wad bartender brought everyone's bill n he said they took the food off my bill I asked him same as I asked the manager how can you take anything off a bill if I didn't order anything he just walked away she offered gifts for a next visit n I told her give them to people at my table I will never go to Chili's ever again they all should be fired worst service ever read more

We hadn't been to Chili's in a long time and decided to give it a try again. First, we had to wait for 10 minutes before the waitress even came to take our drink order. We ordered our appetizer at that time too and it was pretty good. I ordered chicken fajitas, which is usually my favorite. When they brought them out, there was a charred odor to them but, I didn't think much of it. When I took a bite, the whole entire plate tasted completely burnt. I pushed the food around the plate trying to figure out what was so burned. I did eat a couple of strips of chicken, a few peppers and a corn tortilla. I told the waitress that the food was inedible and she sent the manager over. The manager just took my plate and said "I'll take it off your bill." No apology, no smile, nothing. We waited an additional 10 minutes for our bill to get updated as the manager "forgot" to take the meal off. In the end she gave me $10 off of the $15 meal off because I ate some of the food. I feel that the entire meal should have been removed, but whatever! Never going to Chili's again! read more

Friends are for gathering at Chili's on a Friday night to be surrounded by good people. At least, that's what MY friends are for! We love to come in and every time is better than the last. In fact, I'm going there tonight with my boyfriend for date night! Chili's brings people together! I've seen it time and time again, as I am a regular Chili's fanatic! Thank you to everyone on the Chili's team for consistently making my day and my meal better! read more

I see why people get the appetizers. Didn't get any, and it took about twenty minutes for the food to come. Old fashion hamburger was good for one of us and chicken with broccoli and mashed potatoes was also good. Interesting way to pay at the table. We will be back. read more

ALWAYS SLOW SERVICE! The waitress is doing her best to keep us informed but this is the SLOWEST place to get food.

Took us 20 minutes just to get drinks. While people around us where already ordering. I got a Margarita that just taste like a lemon slushy and he got a top shelf long island that taste like water! Not very happy. But atleast the food was good. read more

Torn between 2-3 stars as the food is usually pretty good. We have been regulars here for many years but the last 1 or 2 we have noticed a drop in the quality of food and service. We always go weeknights about 6 and sit at the bar. Counters and menus are sticky. This evening we ordered and half an hour later were informed they were out of what we ordered. We reordered. When our food came the tortillas and cheese were dry. The manager apologized and said he would discount our bill,OK. When the bill came he took $2 off. Really? I though that was insulting. Like leaving a waitress a quarter tip. There are too many other dining choices in that area. read more