I ordered curbside, the wait was long, but they gave up a free dessert to apologize. My buffalo chicks sandwich didn't have any sauce on it and was missing the tomato. Usually a nice spot. read more

We sat down to have a dinner with one of our sons and we're excited to order shrimp fajitas. Center and plate were burning but the sides of the pile of the shrimp came out cold from not cooling before coming out. Server was no help just took them away and removed them from bill. read more

Great food & service Great food & service. I always enjoy eating at Chili's. I can always be relied on for a good food and service. read more

Waitress took forever getting drinks..drinks empty almoat the whole time Forgot part of ny order and didnt apologize or anything Fries were cold and chicken on the pasta was so nasty couldnt eat it Wont be back anytime soon read more

Very disappointed with our recent visit to this Chili's. Everyone was really nice and we were seated pretty quickly despite them being busy. However, the food quality has gone way down. 1 - I ordered bone-in chicken wings and one of my wings still had feathers on it. Lost my appetite. 2 - Ordered the chips and salsa with ranch and we're done with the first basket of chips before we got our ranch which was a small little container. 3 - Awesome Blossom petals are nothing like their original recipe. Sad about that. Did not taste good. This is just a sample of the not-so-great food we had. I have always liked Chili's and enjoyed eating there on occasion. I will go back to Chili's but I do not believe I will go back to this location. read more

I went to Chili's because I was given a gift card. It was okay. When I walked in, both the young host and hostess were talking with each other with their backs to the front door. I was not greeted upon entering (Not great customer services moves.) The table I was seated at was cleanish on top and had some slippery stuff under the table. A slice of lime and a large chunk of unwanted broccoli. (Careful! Being seated can be very slippery and a bit dangerous. Yikes) The menu I was handed was a bit sticky. Kinda gross. The young server was pleasant and friendly with his introductions. I ordered a house salad and honey Chipotle wings, it was happy hour all day on this balmy Sunday. Unfortunately, my server forgot to ask what kind of dressing I wanted and assumed Ranch would do the trick. Upon being served the salad, the cucumber slices were turning-- (a mite brown). Okay, moving right along... The wings and fries, had some flavor. The wings were for sure messy and sticky. Luckily, I was given a small stack of napkins to try and handle the mess. I did need to request wet wipes to remove another layer of sticky of my fingers. Interestingly enough, it wasn't seen or assumed that those wet wipes would be needed. At the end of my meal, the blessed gift card did not work. And this concludes my review for Chili's. I will not be back in the near future. read more

I was craving BBQ so my husband and I decided to come stop by tonight. Due to it being a weeknight, it was pretty empty. We got seated right away and our waitress Jasmine (not sure how she spells it) was quick to help us out and get us started on drinks/appetizers. We are big fans of Chili's so we were ready right away. Jasmine was quick to get our orders in and made sure we got what we needed. We can't wait to come again and hopefully have her as our server read more

My server Thomas was very absent during my visit here today . Took me about 15 minutes to even get greeted , he proceeded to not even introduce himself and automatically just ask first thing "Oh you're dining in ?" Like i'm not sitting here & have been waiting & the host sat me ?? Then I did not like something in my food and i proceeded to eat after waiting a while for him to come back to accommodate the situation, as if he was trying to avoid me also telling me the manager would stop by and he NEVER did. Not sure if it's just folsoms location here but i typically love chilis from service to food . HIGHLY DISAPPOINTED and have never been treated so poorly at one before . read more

Server was great but the food I was brought the steak wasn't cooked well done so I had them take it back 15 mins go by and my food come the broccoli is missing and the mashed Potatoes was cold very upset I do t eat it packed it to go read more

Well another experience at this Chili's which makes me so ambivalent. Pro: Free appetizer coupon per email for my birthday. Buffalo wings with the original sauce. Con: Buffalo wings a little soggy. Main course brought out shortly after appetizer. Pro: Happy hour till 7p with $1 off import drafts . Con: Platinum margarita not on happy hour menu. Con: Memphis style ribs with "dry rub" too literal. They were really dry! Pro: Ancho chile BBQ sauce really good! read more

Chili's - Buffalo wings! - Tex-Mex Near Me - Folsom, California

Order through doordash. This was supposed to be shrimp fajitas. I didn't recieve tortillas. This rancid goo that I got was ICE cold. Even the guacamole had a rancid sour taste. I live 2 minutes from here. There is no way it got cold on the ride over. Chilis used to be a good little place to grab food. There is something seriously wrong with this location. I tried calling so I could let them know there is a problem. First I was hung up on before even getting a chance to speak with someone. Second time I was on hold waiting for a manager for 20 minutes and as soon as they answered the phone they hung up. Honselty this location needs to be shut down since no one who works there cares about their customers. read more

Chili's - Disgusting!!! - Tex-Mex Near Me - Folsom, California

We've picked up curbside from this Chili's two times in the past couple of weeks and I couldn't be happier. Such a great experience. I ordered 2 of the "3 for 10" meals for my wife and I. Both times, as I've pulled into the parking lot, a girl has come out with my order without me even calling. The food (fajitas, chips and guac and strawberry lemonade) has been delicious both times and you get a TON of food. Seriously great job, thanks for making my day better! read more

We had dinner with a group of friends there recently. The service is a bit over-the-top. The young wait-staff all have headsets and are on you like a mob as soon as you come in. A little TOO friendly. We shared salmon with broccoli. The frozen salmon was overcooked and so quite dry and tasteless. The broccoli was steamed with no seasoning and had no taste. I had a bite of the chicken tenders one of my friends had in her salad and it was cold, tough and tasteless. I guess this is why it's been quite sometime since I had eaten in a Chilie's. I'll find something else next time. read more

Will never go back after this last experience. We have been going to Chili's for years for our girlie get together in December. What the heck happened to the Presidente Margarita amount that is now poured? We used to get almost 3 drinks from a shaker and now it is barely a glass. And no alcohol! My 2 friends who are lightweights didn't feel anything after that drink! Seriously what is the point of the big blue shaker now? Also no more celery with the Buffalo wings. And the blue cheese dressing was the most unappealing color and texture as it plopped on our plate! Maybe it was old. So disappointed that we have to pick someplace new now! read more

Average chilis experience, bad service, food was not good, clean table was a plus. Only giving 2 stars because a homeless man didn't try to fight me while I attempted to eat this "food". read more

Great place to dine in with a friend, & drinks, food....etc !!!!!! Great choice for fun and entertaining read more

Chili's - Tex-Mex Near Me - Folsom, California

Chili's is a go to spot for good food at affordable prices. They have great specials for couples with their 2 for $25 and service is usually fast. The waiting staff is very tentative. I have had nothing but good experiences and will definitely come back. read more

Chili's - Delicious low carb dinner. - Tex-Mex Near Me - Folsom, California

I usually come here about once a month. Food is always good for my days off and relaxing. Though lately the extra ranch cup I've gotten have been only half full which isn't ideal but other than that everything is yummy read more

Chili's - Tex-Mex Near Me - Folsom, California

It's no surprise that I see Anna's name on these reviews! My family and I stopped in for dinner on Thursday and although we couldn't fully enjoy our meal because of my fussy 4 month old, Anna definitely helped the situation. She took good care of us and had a smile on her face the whole time. I was struggling to feed my baby and breaking a sweat in the process. As a mother of a 5 month old she understood the hard time I was going through and left me an encouraging note. Not only is Anna an amazing server but she's a great person as well. read more

Chili's - Tex-Mex Near Me - Folsom, California

$68 dollar dinner for 3 ordered by door dash last night, cold, 1 dinner good, 1 dinner soggy but the WINNER was the 3rd dinner = 2 nasty brownish "Caesar salads" with old (not all romaine) lettuce, tiny amount of parm and NO CROUTONS! The only thing right was the Caesar dressing! Did I mention the missed French fry order, however they did manage to give us 4 packets of ketchup. We pay you money, you prepare good food, this is the exchange. The thrill is gone, no fun spending extra to have a meal from this place. Hysterically, my receipt had fries highlighted as if someone from Costco checked the order off the list! Maybe they got hungry. You ruined dinner for $6.83+/- refund = never again waste of time, money, energy. Yuck soggy food sucks. It all begins from the top. If your management is poor so will your food be. read more

My boyfriend and I went to this location for lunch today August 14th around 2pm.it didn't seem busy at the time. We were first seated at a dirty table that was clearly not wiped down.Then our waiter asked what we wanted to drink we said water and that took years for us to get it. It took awhile for the waiter to ask what we wanted to eat too,and once we got our food my Cajun pasta was cold.my boyfriend ordered a mixed drink and they forgot to bring that out before or with our food as well.i also had to remind my waiter twice for a box to take my food to go.if I could I give this location zero stars.maybe we just came on a bad day. read more

Chili's - Dirty table - Tex-Mex Near Me - Folsom, California

Exceeded my expectations for a chili's. Pretty good for a late night take out dinner.

Chilis is a great American dining restaurant that has a lot of Mexican style options. If I'm not coming here for burgers I usually go with friends who share a dinner for 2. For only $22. For the appetizer we typically go for half order of Texas cheese fries, then if I'm not getting the bacon ranch chicken cheese quesadillas, I'll take fajitas or a classic bacon burger. I decided to go with the fajitas today while my friend had the crispers. Service was kind of bad here because the waiter immediately saw us yet walked away. If you make eye contact, you should definitely be responsive or at least say can you guys on a minute, we'll be right with you? Bad service. Took a while to get seated and had no drink refills. Food was great which is why it's 2 stars. At other chilis location, I'd give a 3/4 at least but with this poor service, it's getting lower. Great prices and food portion sizes. read more

Chili's - Sizzling grilled chicken fajitas w/garlic butter, cilantro, bell peppers and onions and French fries. - Tex-Mex Near Me - Folsom, California

Poor service. We arrived at 12:35. Stood at the door until 12:40. My kids and I sat at a table until one and no one took our order. About 15 minutes after being seated, someone checked on us and we reported we were waiting to order. She reported she would get our server and gave us silverware. We waited another 5 minutes and left. On the way out, no one acknowledged us or even noticed we left. I reported my experience to patrons coming in the door on the way out. I won't be back for a while. I hope you can improve your in house communication and customer service. Thanks. read more

Haven't been to a Chili's in years and was pleasantly surprised that the food was so good. Friends shared the fried platter. My husband had avocado bacon chicken. I had their special secret sauce burger without the sauce and it was still delicious. Our server was Joseph. He was very attentive and polite. The other workers also were very attentive. They all should get a raise read more

We were here last night and our waitress Lea was fantastic! She helped me with the meanie and also setting up the thing for gathering points etc. we loved the food and out free desert was spectacular however we really didn't need to eat it! Yes we will go back again. We have been here several times and never had a bad time. Go try it out then walk over and see a movie! read more

10 minute wait for chips abs cheese! Manager didn't care, acted like he didn't care. Finally got chips/dip but food was even longer. Don't come here read more

Service is clearly terrible here. We were the first and only people in the restaurant and sat there 15 minutes for nobody to even come take drink orders. Best part is the manager stood there watching it happen. read more

Went thru Folsom going to Tahoe. Stopped off here for lunch. Had t been to a Chili's since prepandemic. I had the special secret sauce burger which was delicious. My friends shared the combination platter which had chicken strips and quesadillas and something else I caint remember. They really enjoyed it and said there was more than enough for them. Our server was Joseph and he was very patient with us as we were seniors and slow to figure out what we wanted to order. My husband is also hard of hearing and a Joseph was very good with him. In fact the other workers there came by always making sure we had everything we needed. It nice to go to a place and see that workers take their jobs seriously. This is highly unusual now and corporate should give these people a raise. read more

Food was great but the service we got was awful. The person who served our foods asked me what else do I need and after I told him, I didn't get what I asked for which were only the spoon and vinegar! No one ever checked our table if we need any refills for our drinks. We had to literally wait for someone to pass by so we could ask for refills of our drinks. Ruined my night. We should've just went to the one near our place and shouldn't have taken the time to drive to Folsom. So, I am giving this 1-star rating because of our experience. The sad thing about this I gave an excellent survey and stupid of me to submit it before I got my food. Ugh! read more

We have always enjoyed our visits over the years and understand the restraints with COVID, but unfortunately there were so many mistakes with our recent visit, it's hard to place blame just "on COVID". We waited outside for a table observing about 20 people come out, yet we were never called (texted) & after over 45 minutes waiting, we had to go in and ask, and were told 'oh, yes, we will set a table up'. (Forgotten?) 5 people ordering and you can only view the menu on your phone or on little kiosk at table. Not everyone has a phone. Many establishments have found a way to provide menus... Ordered chips/salsa and queso bean dip. Usually our favorite. Dip came 20 min after salsa so needed to order extra chips. Poor timing. 1 Ordered a side of "extra crispy fries.....extra, extra"... yet plain semi-cooked fries arrived. Another ordered boneless wings with bbq sauce. It came coated with a spicy Buffalo sauce. 1 ordered Buffalo chicken salad...that came not only 30 minutes after everyone else received and nearly finished their meals, but apparently it was forgotten and the manager ended up making it - and it was semi-raw chicken. Did not touch. How can you screw up a salad that only has lettuce, blue cheese and chicken strips? Spicy Shrimp tacos - cold dry tortilla. Felt like it came out of the box and they just tossed shrimp in it. No avocado. Nothing like the picture/description. 1 ordered a strawberry margarita, first came with sugar rim. Yum. ...the 2nd order came with a salt rim! Shirley Temple, no cherries? Bartender? Asked a passing server for napkins since there were none on the table and she tossed us cocktail napkins. Our server was very nice, tried his best under the circumstances. He removed some items from the bill. Lack of observed management, understaffed or no apparent training of staff, quality from both the bar and kitchen all unfortunately failed. Bathrooms needed some help too. Sigh... we miss the old Chili's :( read more

Be sure you know exactly what you want to eat before coming to this Chili's. A dear friend was kind enough to give me a $50 gift card for Chili's, but finding it hard to use. The most annoying server ever refused to give me time to read the menu. Within 5 minutes she sat at my booth 3 times, and kept suggesting I order chips. If I wanted chips I would have went open and opened the bag in my pantry. I was anticipating a nice sit down meal and alcoholic beverage, but ended up handing the menu back on her third sit down. Paid for my drink, which I hardly touched and left. I'm sorry I don't eat out every day at Chili's - reason being I've been sick twice from under-cooked chicken Ive ordered from other locations. I avoided the chain like a plague after the 2nd incident ruined an entire out of town weekend get-away, it has been several years, so I figured I'd give them another try since I have this gift card to spend. I can understand the desire to turn tables quickly when it's busy, or a small table so you assume less tip, but this was just rude, and totally unnecessary given it was 4 pm. There were plenty of tables and I was in a two seater by the kitchen...hardly taking up valuable real estate during peak hours. Lesson: If someone tells you politely they aren't ready to order, give them more than 30 seconds and wait until they put the menu down. Don't try to sell them chips or ask them to pick a $10 special from the back of the menu because you are in a hurry. read more

I met a friend at Chili's yesterday for dinner. Their ice machine broke last week, yes I said last week and so they barely had any ice. The bathroom was disgusting and out of toilet paper. Had I gone there first I never would have eaten there. The fajitas were good but I'm very concerned about the cleanliness of the restaurant. I know restaurants are struggling due to covid but if you can't keep up then something needs to be done. read more

Always been a Chili's fan since the 90's but my bad experience last wk in Folsom branch will make me reconsider. 1. Extremely Delayed curbside service - phoned my order at 6pm on a weeknight, and was told order will be ready in 20mins. Arrived 30mins later and paid at curbside with generous tip, and was told order will be out shortly. Got busy with a phone call till 7pm, still nothing. Phoned in and told staff I was forgotten, but staff said no - "kitchen just forgot to cook 1 of the items". At 720pm, I stormed inside and still nothing...until my food was eventually ready. 2) Extremely Bad customer service - staff did not acknowledge mistake, and no apologies whatsoever. No remorse, and made me felt like, "you want your food, you have to wait" attitude from all. If you truly crave for Chili's, stay away from this Folsom Branch!!! read more

Late Sunday evening. Excellent time to come because it is not crowded at all. The waitress was super nice and cute too. The food was good. I would definitely return next time I am in the area. read more

Chili's gave us a raw kids burger through door dash and the store manager would not take my phone call. Never eating here again. read more

Chili's - Raw meat in kids cheeseburger - Tex-Mex Near Me - Folsom, California

We frequent this restaurant alot. Once a month at least. We have had excellent service pre-covid inside as well as ordering to go. During covid their curbside pickup has been fantastic and we usually have success ordering online for delivery. Their employees are thoughtful and accommodating and always in good spirits. Except Todd. Todd needs a management and customer service 101 class. We have a vegetarian in the family and have always been able to call and substitute the black bean patty for chicken in a salad. Ordering online does not allow a user to enter this type of substitution (their website and thru door dash). So we call and usually get Brandon who always says no problem and makes the switch. Easy peasy. Todd on the other hand spent more time arguing that they can't do that than the time it would've taken to walk back to the kitchen and write it on the order slip. He told us we need to do it in the app (first saying door dash, which we repeated we did not use!) and then he admitted he's not used their own online ordering so didn't know if it could be done. To top it off, their online ordering says "can't find what you need? CALL US"! We ended up cancelling a $50 order and will think twice before trying them again. Especially if Todd's in charge. read more

Chili's - Online order customization - Tex-Mex Near Me - Folsom, California

This place has the worst place to ever go to. The Yelp thing said there was no wait, however, the wait was 15 minutes and they had so many tables open. Afterwards, we waited for at least 10 minutes for them to take out order. After we got our meals, they took it back because it was wrong. Later they overcharged us. Instead of charging us $50, they charged us about $135. Afterwards, we split bill and they charged $67 on my friend's bank account. read more

What has happened to this place? From inside, I notice all over, the signs of a restaurant about to go out of business. The floor had half-eaten food remnants, napkins and grease from the bar to the bathrooms. The place was freezing cold! The hostess would not seat us in the regular dining area (where it was warmer and quieter) because "that server is leaving" so we were given a table directly under an over-cranked TV in the bar. One of more than 8 TVs, so obnoxiously loud that I couldn't hear my husband speak from a foot away. The bar was seated with a scattering of equally irritated patrons who were as cold and freezing as I was, families trying to have dinner that had to yell at each other to speak. Huddled with my jacket it was not enough and asked the server why cold air was blowing on us on a 40 degree day? He shrugged. We waited 20+minutes for our drinks and we were so uncomfortable that we decided that soon we were walking out. The food and drinks came, they were good. It was not the server or cook's fault, we tipped 25% and left. Why a skeleton crew at 7:30 on a Thursday night? Cold and dirty uninviting atmosphere? I used to go there all the time and love it, it's really changed now. Nearly empty dining room. Other people like me in the area are catching on. What a shame. read more

This Chili's has great food and service. Love the margaritas and their chips and salsa is to die for. They even have better cheesecake than Cheesecake Factory. The cubs side to go option with the two for $25 is a life saver when you are too busy to cook, don't want fast food, but don't want to spend a fortune. I get it a lot. One time I accidentally sent my order to the wrong Chili's and they totally took care of me. Remade my food at the right one without recharging me and got it to me super fast. read more

Chili's - Tex-Mex Near Me - Folsom, California