This chilis has gone down hill. Their staff is pretty rude. Our entire group was stunned as I thought maybe she didn't hear me when told her my order she looked at me and ignored me and told the person next to me "I'll start with you" our waitress clearly knew what she was doing. Not sure why she was rude and not only that she forgot to bring our drinks. The person that brought us out food asked if we wanted A1 sauce and we said yes and ketchup please.... It never came. My rib eye was ordered medium and it was well done. I strongly feel she put well done. It is what it is definitely not coming back for a long time. read more

I finally tried Chili's for the first time in my life. I watched TV commercials of it growing up but never tried going to a Chili's until there was one near my job. I ordered it online for delivery and I love pasta and chicken so I ordered the chicken cajun pasta and it was sooo delicious. Also loved their side of garlic bread. read more

Chili's - a chicken pasta dish in a plastic container - Tex-Mex Near Me - Diamond Bar, California

Our last visit there was a mess. Our waiter was horrible and service was slow!!!!! This was on Sunday 4/19 between 130 to 230pm. read more

Located in the same parking lot as Target, so typically plenty of parking. Chain restaurant so interior is similar to most Chilis - nice and pleasant. Service at this location was very good. The host that sat us was very welcoming and sat us quickly. Gave us the option to sit in bar area or dining area. We sat in bar area a the server there was good at checking in on us, which is really good since the bar area can get busy and usually had less servers than the main dining area. Food wise it was okay. I did like my Big Smasher Burger. The patty had a nice crust which added to the flavor. Buns were soft and toasted nicely. I also enjoy their chips and salsa. The chips are light, crunchy, and lightly salted. One thing that was a disappointment was the chili. Something must have changed because it wasn't as good as before. The flavor changed and not as good in my opinion. I remember it being much better. It's a standard chain restaurant. Good deals and food is alright. Nothing spectacular, but average American food fair. read more

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They didn't meet my expectations earlier today. They even served us cold coffee and charged some $3.5 for each cup of cold coffee. We brought this cold coffee issue to the waitress, but it was fixed 1x. The 2nd time asking for refill again, they sent me another cup of cold coffee. Ok, I make way tastier coffee at home than here. Seriously? I'm not coming back. They should have paid attention to the brewing pot and be diligent brewing. They didn't do anything as such, how rude! While the main dishes were fine, but having a decent cup of coffee with the main dish can go a long way. That failed to happen. I only kept it two stars were for the friendly hostess by the door. Must have gone through management change or something. You lost me at cold coffee. read more

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I'm shocked this restaurant has a low rating. We had a great experience! Our food was excellent! Hot and tasty! The service was great! Our waiter had a good sense of humor! We got a window booth with a nice view, of the freeway, but it was still a nice view. I would not hesitate to come back! read more

Chili's - Love the skillet plates! - Tex-Mex Near Me - Diamond Bar, California

~DO NOT EAT HERE ~ My husband and i ate here last night we both got the chicken crispy tenders and both woke up with food poisoning this morning. That is the only thing that we ate last night. The service was crap. Took about 45 minutes to even place our order. I will never return here again. read more

Came on a week night (Tuesday) around 8:30 pm. Party of 5. The female server and guy who was cleaning not very friendly, both had an "I don't want to be here, hurry up and eat" energy towards us. The only friendly and lively interaction we got was from the bartender who helped bring over the drinks. But we didn't let that affect our friend's birthday celebration. Came for appetizers and drinks which are always good! Overall, we probably should have just sat at the bar. read more

Food was good location is nice. Best of all,Sienna was very friendly and helped us enjoy our meal with great service. read more

Chili's - Finished meal - Tex-Mex Near Me - Diamond Bar, California

Our first time eating at Chili's. Excellent service. Surprisingly delicious lunch! We'll be back.

Chili 3 for me deal! I got this to-go! I been loving this deal. It's a good deal if you want a burger but want a step higher than fast food. This gives you a choice of a drink, app, and an entree listed on the deal. I got an Arnold Palmer, side small salad (it's super small), and the smash burger. I enjoyed the whole meal. You can order other items too. My smash burger was on the lower tier deal. It came out to 10 buck but with tax it was around $12. Overall, Chili's having great deal so check them out next time. read more

Have gone here more times than I can count and have generally really good service all around. Only very small select times when really busy was the service/food a little slow. Still, the food is great and I usually have great servers and I usually come in around 7-8pm and enjoy a good meal with some friends. Will be coming back here again (I always do) read more

The Modelo draft is one of their happy hour selection but it's been out for some reason. This has happened twice in a row during happy hour. read more

Chili's - Bar - Tex-Mex Near Me - Diamond Bar, California

So the food was not good at all buuut the service and drinks delicious drinks would get my return business. But I'd probably just drink and maybe fries...? read more

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My wife and I had a fabulous lunch of fajitas for 2. Great food and great service. Thanks, Gino!

The local Diamon Bar chilis. The windows are big and have great views of the valley, especially when sitting at the bar area. If your looking into happy hour, always look at the small print cause you might find some good deals on Pint Size beer. The To Go is also good and fast as I often order from there or pick up as an Uber Driver. Food is consistent and margaritas are always good. We like the happy hour margarita for its size and even though it is not always available, they can help us out. No wonder Michael Scott likes it so much! read more

been a long while since we last paid a visit ~ a GF dropped her car off @da auto shop so we went 2 grab lunch b4 windin up here 2 kill some time & get some cold beers b4 our happy hour starts @VITA :) this location is much better, as far as atmosphere & decor compared 2 some of da other locations & theres plenty of parking since its inda same plaza as TARGET read more

Chili's - Tex-Mex Near Me - Diamond Bar, California

Specifically asked for no cheese on my quarter pound smash burger for pickup, i am deathly allergic. Guess what my burger had when i opened it. Yup cheese. Had to waste my food and money. Workers are incompetent at this location, don't go read more

The wifey and I are frequent flyers at our neighborhood Chili's, especially their takeout. We will typically sprint to Chili's for the ultimate in stick-to-your-ribs, GUY FOOD! I'm talking their wings (always WITH bone, pivoting bet Honey Chipotle and Buffalo!), their crunchy Southwestern Egg Rolls and OMG their massively satisfying pound burgers. Check out this wondrous new DOUBLE OLD TIMER Cheddar Burger!!! This mofo was sooo big I had to whip out my knife and fork to eat it!!! Immensely satisfying with its superbly brown griddled edges, melty medium sharp cheddar cheese, cool lettuce, red tomato and generous slather of Mayo!!! Honestly one of the best burgers I've ever enjoyed!!!! read more

Chili's - They call it an "Oldtimer" but this THREE-FISTER Cheddar Burger is a titanic explosion of new timey flavors!!! - Tex-Mex Near Me - Diamond Bar, California

I don't usually like writing reviews for chain restaurants, but if bad service is mostly highlighted in reviews for these type of restaurants, then I think good service that goes above and beyond should be as well. We ordered online the 3-for-me deal, and after I placed the order, I wanted to call and see if I could get the cheesecake added (I had mistakenly forgotten it on the combo during ordering). I tried to call & add, but I ended up being placed on hold with the supervisor, & the call was disconnected. It wasn't that big of a deal, so I didn't really bother trying again and gave up on it. However, the nice woman in the take-out area, I did not get her name, but she was a real one. She asked if I was able to talk to the manager when I arrived to pick up the order, which I explained the call got disconnected, but it was okay I didn't need it added. She ended up giving the cheesecake slice free of charge anyway. Just a cool gesture that I thought should be highlighted, & it's this kind of service that gets customers to come back to your restaurant. So whoever you are, take-out server lady working on a Sunday at 5pm, you are the real MVP read more

Had a great service from Eduardo, He was very attentive especially during a busy dinner rush. Eduardo provided great service and very friendly. We definitely look forward coming back here to this location. Thank you so much Eduardo! :) read more

We visit often and have always had great experiences, but tonight was truly disappointing. Despite asking the staff to be careful with our 7-month-old, a hot plate was placed right in front of him, and he burned his hand. Our server handled it with care and concern, but the manager's response was dismissive and lacked empathy. We're not asking for freebies--just that staff, especially management, receive better training to prevent something more serious. read more

This chilis has survived so long in Diamond Bar. It has been a local staple for many people. They change their menu from time to time. I have been here a few times to grab lunch and dinner. Usually, I get the chicken fajitas which is made when you order it. Overall the food tastes pretty clean and different. If you sign up for their chili rewards program on their tablet you will get free chips and salsa for the meal you are having right then. I like sitting at their tables rather than booths because the booths seem to be a tad bit small. But I guess some people might prefer that. read more

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This is Chili's nothing spectacular decent price for a good meal. We sat at the bar and although the bartender was very nice, it just felt like it took a long time to order and have our food arrive. Again it's OK if you're in the area and stop in for lunch but in terms of the quality of food it's OK at best still I have been here before and I knew what to expect. The bottomless soup and salad I think it's a good deal especially for lunch. You can mix and match on the soups which is great. read more

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Took a couple co workers here for lunch today, right at 11. It took our food over 40 mins to arrive!! When I asked about it they said they had a 700.00 to go order, and were backed up, I asked could we at least get some chips and salsa to hold us over. She happily gave them to us, then our food came out a bit later. Food was decent. Our waitress was great although I forgot her name. She says she even had to go cook some of that big order since they were behind. She gets 5 stars! read more

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Respect! The food, prices, and ambiance don't disappoint. We appreciate, as a family, they have affordable options to dine in a clean and cozy environment. The service was exceptional and we were made to feel appreciated by the staff. This is now the best burger in town, and they are not skimping on quality like most places. The current portions are perfect, and you walk away with a full belly and another great family dining memory in the books! read more

Great food, we had fajitas and the southwest burger, doubled the patty, it's was scrumptious!!! Love the fries! Hats off to Louis, the host! Made us feel so welcome! Will definitely return! read more

Review specifically for managers! Stopped by with a friend last night for a quick dessert. After getting home, I realized I left my water bottle behind. Called this morning and was told by a FOH member that it wasn't in lost and found. Asked them to check the booth we were sitting at and once again was told it wasn't there. Decided to go in-person and check the booth myself. Left my contact info with the host in case they came across it. Friend went back near closing tonight and asked for a manager since we felt FOH was probably too busy to be looking well. Explained the situation and the manager instantly knew where it was, sitting on the bar. The bottle has sentimental value so we appreciated how kind and understanding he was. Great customer service. Will be returning soon for some delicious food! read more

Kids enjoyed their meal and dessert! Service was really great! Shout out to Des!!! Thanks for taking good care of us.

We are regulars and have always loved going to Chili's for the margarita and the chips and salsa, among other delicious items on the menu. But I just had to post a review this time to recognize and show appreciation for the extraordinarys service provided by Corey. Your excellent customer interaction and attentiveness made our visit even better. Thank you, COREY! read more

Chili's has a variety of delicious options whether you're looking for a salad, a burger, or even ribs or fajitas or salmon. Our servers have always been attentive with drinks refills readily available. Chili's is a family restaurant and can get loud so is not the place for a quiet conversation, but other than that it is a fun place to take the family for a good dinner. read more

We went to this Chili's yesterday. The food was good. But the service was strange. First off, we were a bit earlier for lunch, so the restaurant wasn't crowded at all. It took, what turned out to be the bartender, five to eight minutes or more to acknowege us and then seat us. Then throughout our meal there were three wait/serving staff on duty, who epeatedly stoped by our table to ask if we needed anything. That sounds good, right? However, we counted them coming by, and then asking us, over 2 dozen times during the time we ate our salads. That was definitely service over-kill. Especially since they kept interrupting our conversation. Their timing was a huge distraction to the enjoyment of our meal. Lesson for the manager and staff: 1. Acknowledge the waiting customers within a minute or two of their arrival. Especially when the restaurant isn't crowded. "We'll be right with you." By the way, there was only one staff sitting at the bar. No customers when we arrived. 2. Its good to check if the customers need anything or if the meal is satisfactory. However, time your "rounds" with a longer time between the inquiries. Three, four at the most, total "walk-bys" is sufficient in the length of time it takes to eat a lunch meal. So this visit was ignore the customer who comes in. Then operation over-kill on staff inquires about "How is your meal?" or "Can I get you anything?", etc. If customers have the same experience we had, I think they'd think twice before returning to eat here. By the way there were only two of us at this seating. I seriously doubt that we will be coming back. read more

The service here is horrible dont come to this location the waitress and hostess have the biggest attitude. The food for was your normal chilis food. read more

Went tonight for dinner Wasn't impressed Food was just ok. Service is really slow probably will not be back . read more

Just the best. Love this place love the food and service. It's my go to! I hope chilis stays open forever it's seriously the best ranch and best vibes on a random outing. Thank you chilis! read more

Hello, I went in to get some drinks and a Triple dipper, shits fire, anyways my bartender lady Emily cooked me up some fire shit, better then going to some wack club, Overall great experience, great customer service, greatness overall read more

I normally like chilies but today was just awful Sat us down quickly then forgot about us Finally the waiter came took our drink order and appetizers Again forgot about us never even brought water Comes around again Again we asked for our drinks and chips and salsa Took our order and still again we waited for our drinks finally they brought one drink Came back around told us they were having technical difficulties Took the order and then we received our drink and water then the chips and salsa After awhile received our food My chicken avocado sandwich was sooo dry I took 2 bites When the waiter came around I told him He said he would take care of it and apologized We received our check and we got a $4.50 discount!! Are you kidding me didn't even remove the sandwich that wax $14 bucks Absolutely ridiculous if that was the case I would of taken it home and gave it to my dog! So disappointing read more

Ordered triple dipper and selected 3 crispers as the sides only to be told that wasn't allowed. Even though it's says on the menu that any three items could be chosen. Something is wrong with this staff. read more

The server we had today, Lauren was very nice and easy to talk to, fun/down to earth servers like her need to be recognized and hopefully they get a raise. The food and drinks actually came out pretty fast and warm for a Saturday night. I was actually surprised at the end of our visit the manager had warned us while we were leaving that there was a suspicious person walking outside so he walked us out and watched out for us, same as the family that was leaving after us, it was a very kind gesture. I'm only giving a 4 star because I didn't really like the chili and enchilada soup, i know it's a different kind but chili at Wendy's is better and the enchilada soup just tasted like melted enchiladas I will definitely come back to this location but won't be getting those two dishes again lol not my thang. But the brisket quesadillas were actually good it tasted like sloppy joes but in a tortilla and my kids liked the pizza they serve here better than Applebees. read more

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I met my friend Eric here three nights ago before we headed to LA to see the Kings versus the Maple Leafs hockey game. I miss coming to this Chili's because I used to work near here for 20 years. The waitress that I had was really nice! Her name is Wendy. She works in the bar area and is really attentive! My friend and I started out with my free chips and salsa that I had on my account. Always so yummy to start. We both ordered cokes, I asked for grenadine in mine to make it a cherry coke. Refreshing! My friend and I blew through two baskets of the chips! We also ordered the same thing from the 3 for Me menu, the Old Timer burger, fries, and baked potato soup. Everything was so delicious! The burgers were perfectly cooked!!! We got all this great food for $24 total plus tip. You can't beat that! Before leaving, the restroom was clean. I also love coming here because it is always clean inside and out, and is also in a nice area. I was glad to watch some other hockey game at the bar area. Will definitely be back here again soon!!! read more

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