Love this place, waiters are always courteous and polite. They have their Maggiano's classics and the Fettucini alfredo is so delicious if you feel like some carbs lol. read more

Best service I have had in the many times that I have been to a Chilis and believe me I have gone a lot. Our server Reece was so attentive. Came by several times to check on us. Anticipated our need for refills without needing to ask. Very polite, friendly and professional. She made this dining experience very enjoyable. Highly recommend this Chilis. The manager came by to check on us as well. All the staff we interacted with were very friendly. The bathroom was very clean. Overall, a great experience! read more

We have gone to this Chili's many years and they always have had pleasant servers and make for an enjoyable dinner or lunch. As well, their bar is great! Now, in this unique time with Covid 19, they have risen to the occasion. Our service with curbside pick up has been excellent, including tonight, with food bought out promptly and still fresh and warm. The Margaritas to go are also terrific. Thank you! Especially in these hard times. read more

How can the service be so bad?? Seriously bad experience. Our waitress had an attitude when she decided to grace us with her presence. The wait staff from other tables did a better job of taking care of us. Then the check out system suggested 18-22% tip?? I don't think so! Thank you to the other staff for helping us. read more

All of the food ordered was bad. My steak was way too undercooked to eat. When brought this to the manager's attention, she had a horrible bad attitude. Worst customer service! read more

Checked in yesterday for a quick toxic Parental escape lunch and the food TOTALLY annihilated the spot!!! I ordered the Signature Mushroom Swiss Hamburguesa with a fresh house salad with honey mustard instead of fries. Signing in to the Member's club gave me a beautiful delicious basket of salsa and chips too, which paired perfectly with their housemade guacamole. All the ingredients were fresh and served at the best temperatures, you can tell the Back of the House Management is on their John Wick Culinary Fu A Game. Big shout out to Carlos the Manager for being so hospitable and professionally courteous (I liked that he introduced himself enthusiastically after seating me) and Nicole my Server for being so cheerfully fun and kind. She knows how to help everyone mindfully enjoy life which is an important rare quality in a Server, and my food runners were very pleasantly engaged with friendly follow ups too read more

This was my first time coming to this chilis and it was amazing. Me and my friend just came for lunch and we had a great time. The food was so good and our waiter Eric made it more enjoyable. He was very attentive and made us laugh so much. We definitely will be coming back!!! read more

This review is mainly for this location's stuff and customer service and the vibe in general, but I order from this location all the time because the food is consistently, reliably top notch. which I think I took it for granted until today! we had a food emergency (think neurodivergence, not spoiled brat) and tried to place an order around 9:40 PM, but the app wasn't working, the payment button wasn't submitting. Google says the restaurant is still open, so after some deliberation, we decided on the last ditch effort to drive to the restaurant and place the order in person. When I get to the restaurant, I explain my situation to the "to-go" server, Shauntel, who immediately recognized the issue - apparently the app stops taking orders at 9:30 PM and just doesn't give any indication of that fact. She very graciously took my order and I could not have been more grateful. her little bit of kindness on a frantic, slap dash night that made it somewhat bearable. and the food was good, too. -baby back ribs, texas dry rub (can't have sauce!) -asparagus (usually double order - took a wild chance on a new side) -Mac and cheese (new - ok, but not a fave. asparagus remains king) read more

I love Chili's food. This location has been messing up on my orders recently. I called in and ordered a Santa Fe Salad and an appetizer over the phone. When I got there, they had my food ready, but in different bags. And I paid separately too. Why? So, when I gave her my name, she told me my total. It was under $15.00. I though, that's odd... after I swiped my card, I questioned her. I said, shouldn't it be more for both items? She looked lost. Then I looked in my bag, it was only my salad. I asked her about the appetizer, and she said "it's here in this (separate) bag."... at this point, I'm not gonna argue for having an extra bags"...since California charges for them! But, I couldn't understand why the transaction was separate? Oh well.. moving on. Went home to enjoy my salad, and the dressing was Italian dressing. This salad comes with house made ranch and spicy Santa Fe sauce. On another day, I was there with one of my friends, she ordered a Southwest Chicken salad. They gave her a Cesar Salad. Is everyone careless? No, not really. I've had amazing service from their other servers. Again, I love the food here, if they get the right order, they would be perfect. read more

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Me and my family went here to eat and we had a party of 7. We were told that they would have to split us up unless we had children to sit on laps, we absolutely agreed to lap sit since our daughter is 2. So we waited 20+ minutes to be seated and once we came in to be seated they tried to split us up again! And we're like you guys told us if we sat 6 with 1 in our lap we could sit together.....so what changed? They had plenty of 6 seat tables but for whatever reason they needed to split us up. So moral of the story, if you have a party larger than 4 they will try to split you up and make you feel horrible about it when you try to sit together. NOT WORTH IT! I can go to literally any other restaurant in the area and sit with my family... read more

Came for lunch with a few coworkers, Service was amazing and fast. The drinks we ordered were great, the food was delicious and our wait times were very minimal. The environment was so comfortable we were laughing and having a good time, completely missed the name of the waiter but she was on top of what we needed and made us very comfortable and made sure we had everything we needed! read more

Met up with a friend for lunch on New Years Eve and this was the halfway spot. I've eaten here several times and while it's normally pretty decent, my visit on Monday was fairly mediocre. We both ordered a side salad to be brought out before our entree and before we could add our dressings, our entrees came out. Our drinks were also only refilled when we asked for them and our server was hard to find. Nonetheless, this is normally a good location. It gets busy during the work week lunch hour, but they have a lot of great specials to keep your bill low. read more

Best service of the year! I can't believe how good a server could be at Chilis. Leaving a good tip doesn't cover it. I had to call back and ask for his name. Brian Bos nailed it. This is what great service looks like that deserves top of the line tip. I was shocked to have that level of service at our local chilies. It made the dining experience and all the food that much more pleasurable. Seriously!? With the same exact food, the delivery makes that much of a difference. Thank you so much for making us believe in good service and enjoying a dine out experience where most restaurants just don't understand the meaning of tips, you are defining it! We hope you not only get recognized for this but lead any team possible to expand on it. read more

It was good experience with the rewards I decided free chips (thinly crispy) and salsa. Ordered bacon burger medium and fries and iced tea. Server was attentive with checked on me and refilled my tea once. Food speed and temperature was good. It was the first time used a Rewards to take the chips and salsa off the bill. read more

A vegan review. Although, this is a traditional meat establishment, there are many chain restaurants that have added vegan options to their menus, unfortunately, this is not one of them. I met with a group of co-workers for lunch, knowing there is not a single vegan entree or burger they offer and that I'd be limited to ordering some sides. I had the chips and guacamole. Sides of: beans, rice, steamed broccoli. I think the only other items vegan were tortillas and fries? Unless, you're invited for a group get together, if you're vegan, you're better off going to one of your favorite plant based eateries. read more

Chili's - Small side cups of beans, rice, broccoli. Pretty meh. - Tex-Mex Near Me - Diamond Bar, California

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The service was good and I was treated well. I ordered the AYCE salad and soup. The salad was good but for the somewhat withered and brown lettuce . The place was clean and the bar area where I sat was decent. The prices are good for what I bought. About $13-14 after tax for AYCE salad, soup and ice tea. I will return sure, but make that small correction with the lettuce. Thank you. read more

Chili's - Salad and southwest chicken soup - Tex-Mex Near Me - Diamond Bar, California

The only good thing on the menu is the chips, salsa and chunky guac. all their food is fried "bar food", service sadly not good at all. read more

Always excellent food and customer service " Service with a Smile" thankyou Love coming here with friends and family read more

The bartender is so lazy and so full of himself he brings this place down he should be wrapping hot dogs if he doesn't feel like waiting on customers so sad what happened to the bartenders who would be kicking ass and taking names no we have employees just doing side work not to bring any excitement to here what a waste of a great place just here to get tips and bounce read more

Came in as a party of 5, 3 adults and 2children. Was quoted 10 15 min wait. The restaurant was leads than half full. There were at least 10 dirty tables. The manager came to the host stand after we had been waiting 5 minutes to assist new guests that walked in, a party of 2. He took them directly to a table. When I asked why we were quoted 10 to 15 and the next party was sat immediately, I was told "a two top available". I then pointed out several open tables. The response was" they are in a different section. To which I said " if you have time to assist the guests that came in after us you have". His response "we are trying." Never once an apology or a show that he cared about us after the initial interaction. Extremely poor display of leadership. The food was really good and the server was extremely attentive. read more

Great food to eat in or take out. Ribs are tasty and give several options for sauces and side dishes. When ordering out they are timely and punctual. If they say 20 minutes be there before or on time to get your food piping hot. Most of their servers are super friendly and attentive. The only thing I would wish to see improved is the odor that emits from the restroom. read more

Really good service and I was pleasantly surprised by how tasty their food was. They have an ipad like thing where u can pay 1.99 to play games so a great way to entertain your small kids or siblings! Also, you can pay on the iPad which makes everything super convenient! Food: I got the salmon plate along with wings appetizer and the wings are an absolute must get. The honey chipotle sauce was so good and the wings were the perfect amount of crispiness. The salmon along with the sauce was a delightful combo and I throughly enjoyed the mango juice? I believe but I did add some sugar packs cause it was on the sour side. Service: really really good service. All the workers were super nice and attentive and I really appreciate all their hard work Ambience: a family restaurant style and has booth sitting along w tables. Sometimes it can get quite loud with small kids but it wasn't so bad when I went read more

Sat us in a dark area... Rested my arm on the table and food stuck to my arm... Look at table, and some pieces of food blended in with table design... I open up my wraped knife n fork to use napkin and the knife has food stains. I get the knife from other table and it's bent. Waitress was good, but Drinks sat empty... A couple times a waiter came around... and refilled drinks... The salmon was just plain looking and tasted bland... My friend ordered a shinner bock burger. Food was OK I'll be back to give them another try read more

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Birthday freebie and great happy hour! Free ice-cream brownie for your birthday with the purchase of an entree! Happy hour 3-7pm, $2.99/$4.99 food items and $4.50 margaritas! Service was absolutely AMAZING! Our bartender was second to none and really took care of us. Food was pretty standard bar food, but that ice-cream brownie was absolutely to DIE for! Warm and soft in the center, topped with a big scoop of ice-cream and warm fudge, each bite had a hint of caramel - heaven! Super easy parking! read more

Manager Wyatt and team took great care to their customers yesterday during a heavy Friday night rush. Food came in an orderly fashion and tasted great. They made sure we had everything we needed to have a great experience! Thank you Chilis! read more

I love this Chili's location. I'm staying at hotel down the street and ordered twice already. Last night was takeout - Cajun Chicken Pasta=FIRE. I don't why but the Cajun Chicken Pasta tastes noticeably better at this Chili's than the one back home in Kahala Mall. And today I did dine in, ordering Chicken Fajitas. The dude who helped me with my order, Joshua, was very positive vibes and welcoming. I appreciated that after a day of doing battle. And the food itself was great - generous chicken portion and bell peppers, onions on a sizzling platter that intoxicated my nose as it arrived at the table. It also came with several corn and flour tortillas wrapped individually to keep warm, and a thing with salsa, sour cream, guacamole and cheese on a tray compartmentalized. And a little bowl of black beans. Ah man, I made several wraps with everything besides the sour cream and it really was what the doctor ordered. And the dish itself was only $17.99. What?! In this day and age that's a great value. Awesome food and awesome people and a pleasant atmosphere at Chili's Diamond Bar! I most definitely shall return. read more

Had dinner here tonight because this Chili's has decent reviews. We ordered the dry rub ribs and a kids grilled cheese. Service was fast and friendly. We will come back to this location next time the kids want to eat at Chili's! read more

Chili's - Kids grilled cheese - Tex-Mex Near Me - Diamond Bar, California

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My last 2 visits have been just okay. The food has not been that good. The boneless wings looked microwaved and it looked like the wings were still stuck together from being frozen. The baked potato was pretty good. I've had other items and I just never walk out feeling satisfied. It is nearby but I do not see myself returning. My child likes the kids pizza but even lately, he shares his dislike. read more

Diamond Bar does not have a lot of Happy Hour places, so Chili's fills that abyss. Located in the same area as Target, it is hard to miss because it is literally at the southwest corner of Grand Ave. and Golden Springs Dr. It gets packed Friday evenings, but I have been here so many times that waiting is not even an issue for me. I love that the staff here are very friendly and accommodating, as well as quick and understanding. My usual orders are baby back ribs or a fish dish (the tilapia is pretty amazing, guys, especially the mango salsa!). I've had probably all their margaritas and my beer of choice is Blue Moon. I have also had Long Island cocktails, which are good too. I rarely am at the bar area because I usually dine with friends or family, so having a table gives us the opportunity to do our own thing. read more

Love it, it's our family go to place we all stick to what we love hard to say they let us down.

Subpar food, excellent cocktails & delicious chips. Overall coming out of a pandemic with all the germ phobias people have acquired they need to do a better job cleaning EVERYTHING. Sitting you at a table with crumbs and fingerprints all over it is GROSS anytime but especially nowadays! after requests to clean, a spot clean with an old rag...ahhh not a good way to start your indoor dining experience. Just check out the grossness in between the seats! It looks like no one has cleaned the booths in a really long time ! Sad to see the lack of regard for cleanliness in areas a customer can see but IMAGINE what the customers can't see if you want great cocktails and apps go BUT take a lot of wipes & Lysol & a dust broom before you meet your party to sit down unless you don't mind fringe on the special outfit u wore cause u f i n a l l y got out of the house. read more

Chili's - Mounds of Chips and French fries in the upholstery of the seats!!! - Tex-Mex Near Me - Diamond Bar, California

I came with my family. Food was great. Our server, Sol, was attentive and friendly. He made sure everything was fine with our good and order. He also frequently asked how we did. I appreciate his attention, as the restaurant was filled with many customers. I surely will return. read more

It pains me to write this review because I have great memories at chilis when I was a kid. I guess my taste buds have developed or the standard of food at chilis has substantially decreased. I honestly haven't eaten at chilis for probably 10 years but my friend wanted to eat here on her birthday. We came for lunch and there was people piled in the waiting area. There were 6 groups of people ahead of us but half the restaurant was empty. It's cool though I guess they weren't adequately staffed that day but I remember noting the faces of a few patrons who looked annoyed like they were waiting a long time for their food. The service turned out to be good. We ended up getting the 2 for $22 dinner which is one appetizer and two full sized entrees. Our appetizer came out right away. We got the chips and salsa but we waited quite a while for the entrees. I got the grilled chicken fajitas. The chicken looked and tasted like frozen TV dinner chicken and the beans and rice were both too salty and without other flavor at the same time. My friend liked her ribs though. They give you a scoop of birthday ice cream for free and sing to you which is fun. The restaurant is nice but the food tastes like they just microwaved a frozen meal. Maybe the other items are good but don't get the chicken fajitas. read more

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This location is a nice add to the chain. It's located in a nice area and is well maintained. As soon as you walk in you can see that it's a popular spot. The staff were all friendly and helpful. Wether you sit in the bar area, table, or booth, you will be comfortable and enjoy your visit. The food is always delicious and reasonably priced. If you like alcoholic beverages, their variety won't disappoint. From beer to cocktails, they will provide whatever you're craving. They also have a rewards club which gets you free chips and salsa or a drink for your meal. I would recommend this location for sure. read more

DB Chili's has the worst customer service. I didn't want to come here last night but I was being nice and giving this place a chance. And yeah, I won't be returning. EVER. Jason our waiter came by maybe 3 time to our table. Never got our ice tea so I had to bother the host, pasta was WELL over cooked. In general, wasn't good. Then after, to pay, he had control over payment. I didn't get to see my receipt until it was emailed to me and saw there was an error. Hated that. Spend over $100 and hated my experience. Everything sucks about that place. I tried to give it a chance but I won't be returning. read more

Apparently no one in the Diamond Bar Chili's is the least bit responsible for customers who are not dining at peak hours. We went in at 3:00 PM for a late lunch. No one sat us or served us until we went and rousted someone ourselves! The food order took FOREVER and each plate in the order was WRONG!!! The staff who delivered the food was beyond uncaring! And the only saving grace was a kind server from the other side of the restaurant who finally figured out we were unhappy, if not downright furious, and attempted to salvage the meal!! What a cluster f__k the whole experience was!! Soooooo disappointed and probably won't go to that location again read more

Ordered a bowl of soup, and they gave me half a cup. I called to ask about it, and was told this is the right portion. Does this look like a bowl of soup? read more

Chili's - Chicken enchilada soup - Tex-Mex Near Me - Diamond Bar, California

Food was great, had a bacon burger! Appetizers were tasty and delishious. Star of the show was the service there, best experience I've had in a long time. Every person that worked there was friendly, instantly changed my mood from just being in their great atmosphere read more

The Worst Customer Experience i had ordered Salad for Delivery cost a Hefty $24 . Chili's delivered Mango Chicken with Fries instead. When I called & talked to the manager Tim : he said for me to come pick up the Food & that he was looking at my Delivery Order. * Cardinal Sin Of Restaurant Business For Manager to Blow Off the Customer ! Corporate Office for Chili's were just as Tone Deaf as the Manager of the Local Chili's. * An Embarassement to the Food Service Industry & to Chili's * When You Search & look up Chili's, it's Nothing but Horrible Stories of Bad Customer Service Experiences * i don't recommend going to Chili's & spend your hard earned money there. * They treat their customers like Zero's & Worse read more

The worse experience EVER! I experienced a "manager" let go an employee of a very young age and was very wrong to have done that in front of customers.. I WILL BE CALLING CORPORATE TO EXPRESS MY DISAPPOINTMENT IN THE MANAGEMENT (Tim) you can see how scared the young man was. I really don't care what he did the way it was handled it was done poorly ! I will not be coming back and will let my friends know. read more