I come here every now and then for their happy hour. Tonight I came in with my family and we had dinner. The wait wasn't too long and although they seemed a bit busy, our service was great. Our server's name was Elijah. He was very friendly and attentive. My mom can sometimes be quite a handful to serve, but he got her everything she needed and even kept her laughing! The food was really good too, so I'm sure we'll be back. read more

Aweful customer service. The waiter service was non-existent. They have these computer pads which they expect you to use to reorder drinks or order food, which to me seems very impersonal. What's the point of having waiters? If you don't use these computers to place orders your waiter will not come by your table. Seems a step down from fast food chains. read more

Ordered to go for the first time. The app said to show up at 6:29 for pickup. Arrived at about 6:25 and paid inside. Waited. Waited. Waited. At 7:29 I went inside to ask if the food wasn't ready to get a refund. The food is bagged in the kitchen sitting there and handed to me. I get home and it's ice cold. Burger cold. Fries cold and limpy. Staff was clearly overwhelmed yet take out is all there is right now with dining rooms closed. No apology for the wait either. read more

I am not a big fan of chain restaurants, I am not one of those people who say their favorite restaurant is the Cheesecake Factory, I like mom and pop owned authentic ethnic cuisine type restaurants, BUT I work in Cypress and there is not a lot to choose from. Today, my boss took me out to lunch and we came here, needless to say, I kept my order simple soup and salad which came with chips and salsa. The salsa was watered down tomato slop and the chips were very fragile. The salad was your garden variety side salad and the black bean soup was weird. Nuff said. read more

This is the first chilis I come too where the service is horrible, I have never experienced bad service in any chilis until now! The second time I come to give them the benefit of the doubt and they still suck! Waitresses are all rude!! I will never come to this one again! If I can give no stars I would of. read more

I have came to this chills for years and tonight was the worst experiences I have ever had!!! I have been here for 2 1-2 hours and the place was out of so much stuff I can't believe what is going on here you guys need to get it together !!! read more

I wish could give this location no stars. Horrible service they need a better staff. Came here today on my lunch break the girl at front sat us down literally sat there for 15 mins waiting to be attended. The two girls working today were just floating around picking up little trashes off the SAME table didn't bother to ask if we needed anything. As that is going on there was another sever trying to sale himself for his service to this lady whom looked uncomfortable. No one bothered to take our order still. So we got up and left. This place really needs a better staff. I wouldnt recommend anyone coming here. read more

Been going here for the past few years and overall been a good experience. Service of course depends on the server you have but we have been happy so far! Love the food and service has been good most of the time. Every once in a while it takes a bit of time to get the food out but if you're not in a hurry it works, but I'm always in a hurry. read more

My friend and I came here for a quick dinner. We each ordered a salad, but they were not as good as I remembered. The salad was extremely tiny. I ordered the asian chicken salad, so it's an entree salad. I wasn't even that hungry when I got there, but after the salad I was craving a burger! So not worth it. Would never order a salad from Chili's anymore. read more

Horrible visit at this Chili's. We were served raw chicken wings. My fiance ate one unknowingly. I eat my chicken wings with a knife and fork so when I cut into it, I noticed my chicken was raw inside. I showed my fiance, who then cut open the rest of the wings, and they were all raw inside. We showed it to the bartender, Curtis, who whisked it away and said they would cook us a new one. He also mentioned twice after he took it away, that the manager was notified and aware of the problem. However, the manager NEVER stopped by to apologize or to even acknowledge the problem. And we were charged for the raw chicken. read more

The restraunt is empty but they will keep you waiting. Avoid this place if you can else be prepared to wait. Also the reason that they will give is that they have large orders that are coming soon. So if you are a fewer people then you are not important and you will have to wait to be seated and wait very long for your order to get ready. read more

I've gone to this chilis since I was 7 or so. Thy have always had fantastic food and we didn't need the 2 for $20 to get us in the door. :) This chilis just keeps pushin out good food. They have excellent frozen strawberry margaritas that are less than $5! And the best thing on the menu is the Cajun chicken pasta, better Alfredo than Olive Garden you feel me?? Anyway our waiter is hilarious, he always jokes with us and remembers who we are. His name is slipping my mind but he's this awesome dude with super spikey black hair. The service was quick and the ziosk thing is so easy to use but is completely optional. Further more my boyfriend and I are going to keep coming back! read more

Went to Chili's for dinner. I had average expectations for this "business lunch"/"family dinner" type chain restaurant. I was pleasantly surprised by their newer menu. The beer list was decent and my hand battered chicken fingers were well prepared. The other 4 in my party also had a positive experience. Overall, we were impressed. read more

This is my grandpas every place, anytime I go visit him we come here. Service is always good regardless if they're busy or not. We always ask for Sarah, she's by far our favorite waitress at this location! I recommend asking for her if you stop by this Chilis! read more

This place is going down the tubes. Both me and my wife had combo fajitas (Steak and Shrimp). Horrible!! My wife sent hers back and when it returned it was inedible. My son had cajun pasta. It was equally as bad. Don't waste your money and tell family and friends not to get you gift cards to chilis..review only based on food. Service was good read more

I love their margaritas and their hospitality. Ask for Angelica or Jessica. They will take great care if you

Saw the server once. Took an hour for a salad and a burger. Never coming here again. This is the only time in my life I have never tipped a server. Bad service bad management.aviod this place read more

Although the new waiter was very personable the restaurant was clearly having management problems when we went there in February. Our dinner had not come out after an hour of waiting. No one from management came around to the tables to see if there were any problems and when we called for the manager she did not handle things well. Sorry to say we left without eating there. The food never came. read more

Came on here to leave a bad review, but hey what do you know people beat me to it. 3 years ago this was the chilis I drove out of my way to go to, but coming here now....PASS. For one, management is horrible since they transferred the old manager Ryan. Also, one of the managers(who I think is named Jackie) is very rude and doesn't seem to care for her customers as much as I'd hope. I'm not sure whom to blame for the poor quality at this establishment, but management seems to be one of the bigger problems. Oh! And If you are trying to save money, I get that. But don't cut my portions that I am coming here to pay for. I hate to complain but I am in hopes they will see all the negative complaints and fix the problems. read more

The server we got made all the difference, if you're going to this Chilis sit in Tracy's section! The food was ok we got burgers, 31/2-4 stars but the service pushed it to 5, super fast and attentive (but not too pushy or intrusive). read more

Honestly if I could give 0 stars I would. Called ahead to make sure they were going to show the USC game and was assured on the phone they would be, get to the restaurant with plenty of open tables and the hostess has an attitude we ask for one of the TVs to be turned to the game she seems put out by the request and walks away when a server shows up to take our drink order we ask the same thing and he says they don't show PAC 12 games. read more

I need to start this with-I will not eat here and have not for a few years. I have just eaten at the Glendora location and what a difference. They actually had someone to serve you. My friend went to eat at Chili's (told her before not to) yesterday. They arrived at 11:15. There was NO ONE there. There was no one to greet you either. After more than 5 min of standing in the entrance-the bartender asked them if they were there to eat. She went and got a very grumpy person from the back to seat them. Now it has been over 15 min. After another 15 min (without a howdy do from any employees) they got up and left. No one probably noticed. I feel that this location is probably on their "to close soon" list. Should just shut the doors now. Too bad because my husband and I have liked this restaurant for years. My friends ended up at Taco Surf. Great food and customer service there. read more

Wings were trash, good service though. I did tell my wife who goes to chili's for the wings.

Came in for lunch (4of us) there was maybe 20 ppl in the restaurant. We were seated very quick, I ordered my son's meal first he is 4. 20mins later the waitress came over and apologized. 10 mins later we got our food and it was cold! The manager came over and said " the to go area is really busy, sorry!" The Manager gave us our bill and said "I took $5 off." read more

The food was really good to the people who received it. It took almost 1 hour to get the food, and some people did not even get there food. Next time a waitress asks for help, the manager should not be so rude and get her the help she needs. We will hold our party and another chilis!!! read more

All the times that me and my husband have come to this Chili's we've had no problem but tonight was a different situation that's March the 20 six this is the first time we've had a disaster the first thing is my husband went to order his meal and he went to order the hamburgers the little bitty sliders nature around tell them they were out of them then I'll and that he got his order and it would put the soup on my side and that was a potato soup and it landed up she dropped it and it landed up being less than maybe an inch in Orlando in my lap it was just not the most fantastic service we've had there then my husband was sitting there and she would read something and she was dropped my husband's glasses on the floor I'm just totally dissatisfied this time normally we've had very good luck at this Chili's but not this time read more

This Chilli's was very friendly and fast service. We sat at the bar and the bar tender Emily was extremely helpful and nice.

Called to place a to-go order and nobody answered the phone(should have been my first clue) finally the "manager" decides to take me order after telling me they are super busy and might be able to get to our order if we still want to place one(second clue, she was obviously not wanting me to continue with my orders) She said we would have to wait 20min, not a big deal, so I ordered. After waiting 45min they still couldn't manage to get my order together or correct. I honestly don't know why we continue to order for this place(my bad) How is it nobody that works here takes pride in what they do? Do NOT order from this place. read more

Horrible ! Found hair in the bacon burger. Then even tho we cancelled the burger right away they still tried to charge us. Also we were celebrating a birthday and the ice cream was half melted. I recommend never eating here ever ! read more

Worse service ever!!!! We were sitting at the bar and get very little attention while we were waiting for our server. There's no menu and no server greeted us when we sat. Out of utensil and had to eat with Togo plastic ones. The soup is super salty. The chicken salad was literally soaked in ranch. The burger combo did not come with vegetables. We tried to get their attention and no one seems to care. Luckily one of the manager saw us waving at a server and fixed the burger situation. Although she did not seem sorry or even try to make a friendly gesture that the kitchen made a mistake. Server didn't even check up on us. Worst customer service ever. No wonder why this location is so dead. Zero stars. read more

The manager that was on shift tonight had to be the rudest person i know. He did not tend to us when we had a problem not getting our food after sitting there for over a hour. Then gave us half our food. Then gave us the bill but the problem with this is my husband never even received his food. Talk about bad service. Then the manger wants to walk away from you while your in the middle of speaking to him and hide in the back! Really??? You call that good customer service. Ugh.... never will i return to this Chiles again! read more

This Cypress location is a very poorly management Chili's. The bar is frequently out of very popular beers, I.e., Coorslite, etc. Dirty glasses are frequently served. The bar is such a physical mess the resin has deteriorated to the point all the coasters and napkins used stick to the bar. What a health hazard, too. Save your money at this location as there are other Chili's better managed. read more

We like to sit in the bar where I would say the service is average. They have a good Sunday happy hour of both food and drinks. TRY THE CHICKEN & WAFFLES. It's a new menu item and worth every cent! read more

It was my first time visiting this Chili's location & I had a very pleasant experience. The food was great as always, but what made this experience different was the customer service. Our waiter/server Jay was phenomenal to say the least. He was attentive & super friendly. Jay made my experience there such a delight. Easily the best waiter/server I've EVER had at any restaurant. I have nothing but positive things to say about him & his service. I hope management sees this review & gives him a raise! He deserves it! Will definitely be coming back to this location thanks to Jay! (: read more

Friendly staff, super accommodating, nice clean. Not too loud . Food is sooo tasty; well made really. I had steak with shrimp in chipotle sauce, my husband had chicken dippers with waffles in chipotle sauce -it comes with corn- we liked both . Am adding this Chili's to my "go to" places . read more

Great kids menu as the kids love the food here. The wife got Cajun chicken salad and I got the margarita grilled chicken. Food was up quick and the beer was nice and cold. Nice quick meal by the kids day care. read more

One of my favorite places to eat, but this location wasn't so great, service was kinda bad and my food was cold.

Didnt have the flatbread I had wanted but had good service and the waitress always was refilling my drink. Accidently gave fries instead of onion rings so she gave us both. Didnt have to wait too long for anything. Really nice service. read more

Let's face it, Chili's is pretty predictable and I think that is one reason we choose it sometimes. My 5 stars is really for the service. Kylie and Jason were our waiters and we were there at a super busy time on Saturday night. You wouldn't be able to tell that because they were very attentive. It takes 10 seconds to stop at a table and ask if we need anything. They both made it a point to do that often enough but not in an annoying or intrusive way... Just very friendly. When ordering Kylie pointed out the specials they had that would actually save us money because we were already ordering what was on the specials plus we got extras! A+ for being customer oriented. The manager was around the whole time but not lingering. No, he was too busy clearing tables, helping with drinks, and getting tables ready for the next party. Someone please clone him and send him to all restaurants to do training!!! Please!!! When I asked to speak to him to tell him how great Kylie and Jason were, I didn't know he was the manager. He is a team player and leads by example! The place was busy but well managed and super organized and clean. Our food was good. We got exactly what we ordered. The potions were also good and we had enough left overs for dinner another night. We are so glad they brought back the original chicken crispers! Yummy!! We came out to this Chili's instead of the one near our house and we are so glad we did! read more

Went to this Chili's with the family and sat in the bar area. Food was good but the most impressive thing was our server who was named Scott. He was probably the friendliest and most professional server I have ever experienced while dining in a restaurant. Will definitely be returning to this location. read more