So I ordered an ultimate trio on my way home from work. They said it would be ready at 6:04 p.m. I got there at 6:06 p.m. and they said somebody with dementia picked it up and gave the same name that was a woman. My name is Frank and they said an old lady said their name was Frank and took my meal. They said it'll be 2 minutes to make another one because they had me pay first well I've been sitting here now for 30 minutes in the parking lot after I get off work and they're telling me oh we're busy now. When they came back out to tell me this so-called dementia riddled lady took my meal they said it would be 3 to 5 minutes. Now they won't give me my money back so I can leave and go somewhere else and they are making me take the meal that they do not have for me yet and I am still waiting read more

Haven't been to Chilies in quite awhile, husband and I stopped by for dinner, around 7:30, they did not disappoint. A pleasant young woman opened the door for us and welcomed us, I thought that was very nice. We were placed in a booth in the bar area. Our waitress, Haley came right over and greeted us. We were interested in the 3 for me special that they advertise on TV, we both got Cokes to drink. She brought our drinks and we ordered. She told us the soup choices and we got the Tortilla and the Potato cheese soup which was hot and very tasty. We both love Smash-burgers, so that's what we ordered with fry's. It took about 15 min, the restaurant was busy. Our food came to us, made to order and hot off the grill, fry's hot out of the fry basket. We both were very impressed with the size of the burger and large portion of fry's. That Smash - burger was perfectly cooked and delicious, fresh and the sauce was like a thousand island tasting sauce, Excellent I must say. Haley took great care of us and we enjoyed dining at Chili's again. Our bill was $23 and change, that 3 for me special is a real deal , never take it off the menu! We will return again soon. When we left , two employees standing there, thanked us for stopping by. Debbie read more

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I have come here several times and and each time my waitress was Jessica. She has a great personality and definitely made my time dining in much more enjoyable! The food and service were spectacular along with it not being too crowded in the restaurant. Definitely WILL be coming again read more

Tom Terrific here with another honest review. While north looking at the manatees we stopped into Chili's because I had a Christmas gift card. My friend and I walked in and no one was at the hostess station. After two minutes a young guy came over, no smile and simply said, "How many?" We were seated and I asked him to tell me how much was on the card . He came back and said it showed no balance. I was stunned because I hadn't used the card and I had called their gift card number the night before and was told there was $25 on it. I cannot understand this conflict. Tiffany came over and got us some water. Then came one of my pet peeves. She asked us if we wanted chips and salsa. I asked if they were free. She said no, you had to be a Chili's member. So she tried to pad the bill on me. Some call it upselling. You know, like when they ask if you want grilled onions on your steak? I despise it. So I told her any more suggestions should all be free. She said the water, salt and pepper were free. Her sarcasm didn't bother me, in fact I found it witty. That's why you should ALWAYS question the server when they ask if you want something like this or you may find a charge for it on your bill. I ordered the Secret Sauce burger with fries and slaw. My friend had the chili that comes loaded with chips. Surprisingly, the chips and salsa came to the table. I asked Tiffany if they were free and she said yes, she wanted us to have them. They were very good, thin and crispy with tasty sauce. The food arrived from Brenna who I assume works in tandem with Tiffany. The wait time was within the industry standard of 15 minutes and thankfully my seasoned fries were hot and delicious, the burger as well. Slaw was just OK. I had to go to another table to get ketchup. The chili was reported to be too thick but good. Restaurants are allowed to keep food cooked but not served for three days after. What could have happened is they put the chili into the kitchen warmer tray for a day or two covered but still water evaporated. Maybe this is the thickness they make it originally, I don't know. I asked for the check and the bill came to $19.38. I tipped Tiffany $5. She thanked us. As we exited the female hostess now at the station said good night. So four stars instead of five because: Not greeted at entrance, no smile or welcome Gift card unable to be validated Server attempted to pad the bill Chili too thick read more

Chili's - Secret sauce burger and fries. Nice helping of fries. - American Near Me - Crystal River, Florida

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Went for lunch. My sister had chicken strips. They were rubbery and she didn't eat them nor did she say anything. Her salad was good my salad was good. My old timers burger was dripping with deliciousness and ice tea was great. Ashley the waitress was attentive and did a good job. The music is nice and the ambience here I love. Thanks for keeping the 3 for me deal. read more

Chili's - American Near Me - Crystal River, Florida

We went to this location yesterday for a quick lunch...we each ordered a 3 for 10.99 lunch which includes a beverage, appetizer and lunch item..we both got the Strawberry Lemonade, I ordered the Chips and Salsa and he ordered the Cream of Potato Soup and we both ordered Crispy Chicken Sandwiches..the Lemonade was very good, the Chips from the Chips and Salsa were dripping with grease, I have never seen anything like that, they should not have made it to the table the way they looked..they replaced it with Soup which was very good..our Sandwiches were served and requested Mayo at time of order and when served never had any...asked server and she said she would take care of..10 minutes later and no Mayo had to ask again in the meantime my Sandwich sat getting cold..5 minutes later finally got it..was good other than being cold from waiting...a pretty good deal from what you get maybe next time they will get it right.... read more

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Me personally had a good experience, my chicken was good and nicely seasoned, on the other hand my sister found a hair in her steak. As well as my dad. The waiter was very nice and checked up on us, and then took the steak off our check. The first time the steak came it was undercooked, and then they cooked it again, that's when my sister found the hair in her food. read more

My wife and I stopped at this Chile's for dinner. My wife ordered a margarita with dinner, the waitress asked for an ID, my wife is in her seventies and was not carrying her wallet. They would not serve her without an ID. Very upsetting ! Both the food and service were good, we won't be back! read more

My wife and i were in town for a classic car show and decided to have a late lunch at chili's. We were quickly greeted by a hostess and seated. The staff were observing social distancing and seating patrons every other booth in the dining area. My wife ordered the grilled chicken salad from the diet menu and i ordered baja chicken tacos. The wait was a little longer then we had hoped for but the food did eventually come out. The grilled chicken salad was good, but was more geared for those on a more strict diet. My wife was left still wanting a little bit more but was good none the less. My chicken tacos were good, but it tasted more like a soft chicken salad then a grilled chicken. The garnishments for the taco were very good. Nice flavorful taste in every bite. It would be a big hit if it had grilled chicken breast imho. The rice and beans were decent as sides as well. All in all not a bad experience. Service was decent as was the food. read more

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We love this Chilis location. The food is consistantly good and the prices are very reasonable.The staff is terrific and very polite. Ashley is amazing, always smiling and quick to provide whatever we need. Oh, and the background music is to our liking as well. read more

If I could give 0 star I would. My food was over cooked.drinks taste watered down!!! Restaurant is always dirty. How does this place stay opened!!! Close it down or get better employees!!! read more

We usually do curbside but since Oct we stopped because 3 out of 4 times i have ordered Cilantro-Lime Carne Asad they have either forgotten the pesto sauce or lime/pico de gallo. But tonight my wife really wanted ribs so we gave in and ordered curbside again and surprise surprise this time they forgot the tortillas. The receipt on the bag was highlighted with items that were in the bag and of course the tortillas were NOT highlighted. I didn't call the first times, but when the third time happened i called and the person (back in Oct) was pretty cocky but said he would apply a $25 gift on my account then took my phone number i always use to order but AGAIN surprise surprise...THAT was not done. Why ask for feedback then treat your customers like this? read more

Went to Chili's tonight service was bad Waitress did not fill up Waters did not ask if we needed anything very bad experience at Chili's tonight don't know if I'll come back to this location read more

They food was fine but I was shocked that they only allow one menu per couple. I was told that it was costing them too much!!! Geez if that isn't a crock of c--. Someone at corporate level needs to look into this. I won't go back. read more

Exceptional service from the young lady who waited on us. Food was hot and delicious. We really enjoyed our visit. We will be back soon. Thank you for a job well done... read more

We were welcomed enthusiastically by the friendliest, peppiest, dancing hostess in town! What a great way to start our dinner out. I got the vibe that there is a lot of great teamwork at this restaurant. I appreciate the great service. read more

Chilis is a chain so you know what to expect from the get go but this night the service was horrible!!!! I ordered the fajitas and usually comes out sizzling and hot but mine sure wasn't they said "it waited while my other guest food was being prepared" Not cool! We waited for water and napkins far too long and didn't even have silverware until our food came.... read more

Chili's - Not so sizzling fajita - American Near Me - Crystal River, Florida

Not nice servers! Wife and I were in a bit of a rush yesterday. Bartender said hello as we walked in. Only people waiting at the bar. She waited on a table that took some time. 2 more people sat at the bar. Bartender came back and proceeded to wait on the new people. We got up and left! read more

Went to local Chili's tonight after the wait at Kelly's was too long. Service was good. 3 of us ordered Presidente margaritas. They were extremely watered down. Our server brought the manager over who was also apparently the bartender. She seemed offended that we told her they were the worst margaritas we've had from Chili's. She tried to say there to spec but I've been drinking Chili's margaritas for longer than she's been alive. Definitely not to "spec". Garbage!! read more

Met a friend there for munchies. For starters, no lemonade. Go to the store and buy some. The nacho plate was delivered and it was overdone and not piping hot. Wonder why the kitchen let it get out. The restaurant wasn't really busy, but our server was, I guess. In about an hour she checked on us once then said the bill was ready on the device. Took me 10 minutes to pay it, as it wasn't user friendly. Sad, used to love Chili's, but this wasn't a good experience. Won't be back here. read more

Chili's is still one of the best affordable restaurants for baby back ribs (under $20) and $5 special monthly margaritas. Our meal was served within 15 minutes of the appetizer. We got the full slab of dry rub which were falling off the bone moist hot and flavorful (not salty). It came with the Mexican street corn and fries. The corn was garlic butter and grated cheese with just enough cilantro served on a stick for easy eating. The ribs are TX sized and we took 1/2 slab home. The wing appetizer is worth the price too. They were fairly large and crispy skinned. You get 8 wings for about $10. We got the Mango-habaneros sauce which added enough sweet to keep the heat down. The 3 spicy shrimp soft taco dinner is one of my regular items that helps to put the "Mex" in Chili's Tex-Mex theme. It is full of grilled chili-lime shrimp, avocado, slaw, a hint of cilantro and grated queso fresco. Morgan our server did a fantastic job keeping up with the tables she served and the bar area. She kept my margaritas coming. The $5 monthly margarita is the Grand Sunset 'Rita made with Lunazul tequila, Grand Marnier, orange juice, fresh sour & Monin Desert Pear. Don't miss this awesome drink for $5 until August so hurry up or you'll miss out to get it for $5. There will be another featured $5 'Rita next month though. read more

Chili's - Margarita special - American Near Me - Crystal River, Florida

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Service is pretty good. Waiter is friendly. We have a Cajun pasta and it wasn't spicy we thought it would be; it was very mild. We requested to add a Jalapeño to give us some kick on the pasta and that was really good! The smoke Chicken is a little bit dry but all in all it wasn't a bad experience for the money we've paid! read more

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Ok typical chili's food server was good had no issues with anything the new waffle crispers were excellent I should probably get more of those next time fajitas were just ok. read more

If I could give it a negative rating, it would be negative 5, ribs not cooked well and with tomatoey sauce, fries that have been reheated, salad with soft cheese, strong red onions, croutons from concrete, sirloin steak that looks scary, corn that is slightly more tender than the steak(both tough and chewy), mashed potatoes with everything that you could drink they're so runny. read more

Chili's - Ribs - American Near Me - Crystal River, Florida

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14 women with separate checks today, and everyone was satisfied. Many thanks to Amber and her sidekick for working hard to keep it all straight, and SUCCEEDING! The food and service was fine and we appreciate it. I We'll all be back soon . read more

This has got to be one of the worst Chili's ever! No hostess to greet you, dirty table rags laying around, servers wearing baggy old jeans, long waits and subpar food. I have enjoyed many meals at Chili's around the country, but it will be a long time before I come back here read more

My husband decided to take me out for a Birthday lunch I ordered a chicken bacon avocado lunch special and it came with soup or salad I picked a salad the salad was ok but all of there dressings and sauces are very watery I was really looking forward to my sandwich as I love chicken and avocado . I took my first bite and thought the chicken looked a little pink but wasnt sure because of the lighting so i took a bite out of the other end of my sandwich and bit into cold raw chicken. I alerted the waitress right away and she sent out a manager who asked if I would like something else .I of course said no they compd the meal and we left. But raw chicken kind of scary. read more

Chili's - Chicken bacon avocado sandwich - American Near Me - Crystal River, Florida

Ally, the manager of chili's, answered my phone call. I was calling because I ordered food on DoorDash. The order was cancelled and I was confused as to why. So I called up and Ashley picked up the phone. When I asked her why it was cancelled I didn't curse, I didn't even behave rudely. Word for word I simply said "hi, my order was cancelled on DoorDash, I wonder why?" And she just hung up on me. No talking, nothing. She hung the phone up. When I called back heather answered and told me that they don't cancel DoorDash orders. I got an answer from a team member, but why did the Manager hang up on me? it truly seems like the staff there doesn't care for the customers at all. The food is good, customer service? I'd rate it a 2/10 read more

The service was horrible. Waited way too long just to get a drink order and my waiter/waitress switched twice while there. I ran out of soda three times and waited too long for refills. Then my check was dropped off and it took her 10min to come back and get it. Not sure if it's bad management and not having enough people working or if it's bad staff. But either way it's unacceptable. read more

Go to Applebee's - this is probably the worst Chili's I've ever been to. The only thing that was even decent were the chips and guacamole, everything else was fair to horrible. read more

We have enjoyed excellent service at many different restaurants around the country. However, the service we received from Christy at Crystal River #875 has to be one of the very best we have ever had. We were traveling to Clearwater, FL for a wedding party & had a craving for a good burger. On a tight schedule, we called ahead & placed our order with Christy. When we walked through the door I was amazed. Our table was ready with drinks & salads waiting. A few minutes later our burgers were brought to the table. Christy checked on us a couple of times to make sure all was good & the check was delivered just as we finished. It was NASCAR Pitstop precision delivered with a great attitude & wonderful smile. And the icing on the cake - when we finished washing up to get on the road again, Christy had go cups waiting. Almost forgot, the burgers were fantastic too. Just what we expect from Chili's. It was early afternoon, slow time of the day & we were lucky to be able to receive more attention than normal. Christy went above & beyond. Thank you Christy - Bravo Zulu. read more

Great food and area. A good place to get a beer or some alcohol some of the delicious appetizer great staff and nice sitting and tables

Here for work. Second time here. Last time here. Another hair in the food. (See posted photo.) I would give zero stars, but that's not an option. read more

Chili's - Second time here. Last time here. Another hair in the food. (Zoom in on right.) - American Near Me - Crystal River, Florida

We sit at the bar and Courtney our bartender takes excellent care of us. The fare is Chili's but they do it excellent.

Seating with people on both sides of us during this covid. No crackers served with chili or soup. Had to ask for them and when she brought them they were crushed and stale. Burger was overcooked and dry. Fries were old and salsa so spicy I couldn't eat it. Never, never, never go back to Chili's. read more

Hair in the food, bugs crawling on the table, undercooked food. Service was great tho!

Apparently this Chilies has a "No Eating Zone" in the restaurant. Went for lunch a few days ago and the hostess seated us, gave us menus and said the server will be right with us. About 10 minutes later I grabbed a server to get some drinks. She brought them and disappeared. After waiting 20 minutes for someone to notice us I said let's go. I left $5 to cover the drinks and as we were leaving the missing server showed to take out order. Long story short, we ended up across the road at their competing restaurant. It will be a cold day on the equator before we darken Chili's door again. No stars if I could. read more

I had take out tonight and was impressed in the service and care in the way my food was delivered. The three of us had the old timer hamburger and we all thought it was great. It had a very good flavor and cooked perfectly. I will definitely go back. read more

Good food but it was expensive. Love the new technology..(tablets at every table to pay bill, view menu, play games, and more. read more

Chili's - One of the tablets at every table. Love it and hope others will follow. - American Near Me - Crystal River, Florida

What a horrible place. From staff to cleanliness to food. Needs updating, needs better wait staff, needs better management. Blonde manager , she seemed to have an attitude at our table. Wasn't appreciated. read more