Our first time here- we won't be back!! The manager is awesome - she was very attentive- the rest of the staff need replaced! My table was dirty, both of our knives were dirty. I asked about gluten & spy allergies- the waitress handed me a computer to scroll thru- I had a turkey burger wrapped - the lettuce was old and wilted, displayed on a tray with a paper. The meat was so tough and bland, I cut the paper:( my friend had ribs- small portion, plain, not full of flavor- both meals were cold. We yelled out the the waiter who dropped off our food for some ranch and ketchup- he slid ita crossed the table and left quickly. Nobody asked if our meal was okay- we paid using the computer device and left- lunch took 1 1/2 for fake cold food, non responsive waitress, rude waiter and dirty utensils and table. WE WONT BE BACK read more

Can't say anything impressive. I stopped in for lunch and was greeted with the smell of a wet dog in the entry of the restaurant. There were no dogs but the smell was not that of a restaurant. I was greeted by a friendly host and seated in a section of the bar that wasn't very busy being that it was lunch time. I saw the server and was not acknowledged but understand the focus is on what she may have been doing to help customers at the moment. I sat for 5 minutes looking over the menu before looking at my phone. It was at this point that I started to wonder if I would be getting a glass of water or even greeted. I wasn't given either so after another minute or two I simply stood up and started walking to the door. The waitress looked at me and didn't even say thanks for coming in or if there was anything she could help me with. Not a fan of chain places and especially in parts of California. They always seem dirty and not very friendly. read more

We experience our worst dining out service ever. After placing our orders we waited for an hour for our order. We understand there are staffing shortages so didn't make to much of it. But then found out that our order was not placed in the kitchen because of a iPad glitch! Our waitress said it happens all the time. Left tired and hungry read more

Food was ok Service was very good atmosphere is loud Only good thing we had is the lava cake and the service was amazing just the food salty cheap good chips and salsa read more

Chili's - Good one I recommend it for everybody - Tex-Mex Near Me - Chico, California

I don't know why I never did a review on this place because they used to have awesome service, good food at a good price. Not anymore...Going from a 5 star to a 1 star. The food here for the last few months is complete garbage. This used to be a great place with decent food. The services is OK at best. What happened? Burnt fajitas so bad you can't get the taste out of your mouth and just ordered a rib eye medium and I got some kind of concoction of paper thin well done more to rare and more fat and gristle than meat and the other side of this piece of something that belongs in a meat grinder for cheap hamburger; wasn't even seared on the other side! Wtf are you doing serving this bs? I think I'll cook my own food and if I ever comeback and get the same crap am walking out and never coming back. read more

This location is shit. Well Over an hour of waiting for absolutely nothing. This is the third time this has happened now. Just absolute trash service from this franchise. Never returning to chili's. read more

Service was great! The Fajitas were very good. I like the boneless chicken wings appetizer. Our waitress kept coming around making sure we had enough drinks, see if we needed anything, etc. I was a bit disappointed when she told me her schedule is based on the reviews from her customers. Awesome job Jessica!!!! read more

We have been waiting for over half an hour for a simple dinner. Service is terrible. One lady at a nearby table took our her Knitting she had been waiting so long. The table next to us had to get their food boxes to go because it took so long. Totally unacceptable for a chain restaurant. Very poor management. Will never return. read more

Probably the best Chili's I've been to. On our Friday night around 9pm, there was no wait time. Food was good & service was even better.

I've been trying to be more forgiving to businesses since Covid, but I think it's management error at this point. We waited an hour to be seated to only wait an additional hour for food to be served. The hostess had told us the kitchen was really backed up and stopped seating people inside because of it. As we watched the building empty, some because they had finished their meal and others due to frustration of waiting. There were maybe ten tables seated on the dining room side and two in the bar area. So how was it that we were being so neglected? Take out!!! Chili's seems to be accomodating the "Togo" part of the industry while the seat down and dine in customers pay the price. Servers were seen with nothing to do trying hard to look busy, but with noone to serve. My heart went out to the servers who rely on their tips, but had noone in the restaurant to serve during what would normally be an excellent tip day. I've been a manager in a busy restaurant before so I know how blame goes up the chain of command for this kind of operator error. This is the 2nd time since returning to dine in that we have had this experience. Get your act together Chili's and stop neglecting your seat down customers. Chico doesn't have many restaurants to choose from, but Chili's will definitely NOT be one we consider the next time. read more

Chili's - Still waiting to be seated after an hour!! - Tex-Mex Near Me - Chico, California

So despite all the bad things people have had to say about Chili's in the last couple of years I decided to give it one more shot because I have been a fan of their beer battered chicken tenders one of the classics on the menu.. but at the end of the day I was wrong the chicken tenders were absolutely horrible I thought to myself how can you mess up "chicken tenders"?...well i guess chilis knows best ... at best the chicken tenders were elastic the corn of course is GMO and mashed potatoes at least are edible do yourself a favor and take Chili's off your list if you haven't already I regret going and giving it a second chance. read more

I have only been to Chili's twice in my life, and both times were absolutely horrendous. Hostesses were great. I was seated quickly and they were very friendly. As for the waitress, horrible service. After ordering drinks and food, a wait of 45 minutes was had with no interaction from anyone. When our food did arrive after an hour, it was cold and hard and completely inedible. This could have been fixed had anyone come to check on us at our table. The only time the waitress was attentive was when she was rushing us out of the restaurant with boxes and our bill. The first time we had this experience, I chalked it up as a fluke. After the second time of the exact same thing happening, I will never return to another Chili's location. Even the assistant manager we asked to speak to was inattentive and showed a complete lack of regard for customer service. read more

Went there for lunch. The service was good but the food was terrible. The app came out and it was cheese fries that were soo dry and hard. Then our meal came our. The ribs were nothing more than we make at home and the pasta so was dry with no flavor. Definitely don't recommend this place and will never go there again read more

Worst service in history I've been here for over an hour and still haven't even got my food yet barely got my two beers I was there for 20 minutes before I got my first drink read more

Went to two other places before deciding to come to Chili's and man am I glad I did. Best dinner out in a long time, really great service, and a comfortable environment all around. read more

I used to hate this location because the manager was super creepy. I don't know if it is finally a new manager or what, but I can finally stand to go here without feeling like I need to run out the door because that creepy manager is staring at me again. Having recently given this place another try, I'm shocked that I like it so much. No sign of the creepy manager, and a significant improvement in the food over the last few years. They have a really big gluten-free menu (and even a GF beer!). Seriously, that GF menu is what gets the extra star. More places need to consider this as something important. read more

Went to eat here with a friend for lunch. I am what you may call a chilis frequent flier. I come here often because they normally have great service, awesome on refills, and check in with guests frequently. I can easily say this is the worst chilis experience I have ever had. The food took 40 plus minutes to come to the table, I've never waited this long for food at chilis before. The restaurant was dead, so it's not like they were even busy. The only good thing about the visit was that the waitress tried to atone for the slow service by giving us some chips and salsa while we waited. I had to ask two separate waitresses for a refill who looked visibly annoyed. When the waitress dropped off our food she left without asking us if we needed anything. I was THIS close to walking up to the bar and asking for a refill and a side of ranch. after waiting another 20 minutes with no attention she came up and asked if we needed anything. I told her I had been waiting a while for a refill and she quickly grabbed it but seemed completely unapologetic when I told her I had been waiting for a while. By the time I got my refill and ranch my food was cold. This was the most disappointing restaurant experience I have had in a while. The restaurant was also dirty, with dirty bathrooms and no soap in the soap dispenser. Not sure what is going on with this location but I think they need to reevaluate whoever is managing this location and letting it get this bad. I go to chilis for their quick food and good service. I will not be going back to this Chilis location. read more

Same consistently cold food and long wait times! Ugggg. How can Chili's in one town be so good and Chili's in Chico be so bad? The staff seems super nice however after multiple visits I continue to have the same bad experiences: cold food and long wait times. Today at lunch a girlfriend and I waited 45 minutes for a salad and a chicken sandwich. Really? And the place was definitely not full. This is the same experience my husband and children and I had about a month ago. I keep trying hoping that they will get their act together but Chili's in Chico is a no go for me :( read more

Just walked in with a group of 6 people-- they didn't greet us at the door. We went and sat down helped the tables around us didn't ask if we wanted water, tell us "hey one second" very rude. We left. read more

We frequent Chili's pretty regularly due to their coupons for free chips and queso. Today it was so bad. We ordered fajitas and an hour later they weren't there. The waiter apologized and said another server took his fajitas for another customer! In the meantime two customers sat behind us who were obviously Chili's employees. They got the royal treatment. Their fajitas came out the same time outs did. Except ours were not cooked. The steak was mooing. We didn't eat it paid for our drinks and left. Our waiter apologized profusely but it was still horrible. We won't be returning. Even with the free coupons. read more

Our last visit was what boost my opinion to 4 stars. We sat in the bar area and had a waitress named Cammy or Camie. Can't recall. But she was really great. I typically think their food is just 3 stars but I ordered these yummy little burger sliders. They were exceptional. We also had chips & salsa, and every time they brought out more chips they seemed fresh and were hot. Dang good. I have also gotten their quesadilla explosion salad and flat bread pizzas. All very good. After having 1 bad experience at Applebees across the street, we are now loyal to Chili's. Keep up the good work. read more

We are 'frequent flyers' here and usually we thoroughly enjoy our food and the experience. Not so much tonight. We were 1st ignored by the hostess when we walked in. She knew we were there, but chose not to even look at us until she seated someone else. I ordered the queso burger med-rare. The burger was not only under done, it was raw. Sent it back and I think they cooked the same burger as it came back WELL done! All the flavor was gone! Top all this off with a waitress that kept calling me 'dear'. PLEASE teach your servers not to do this! It's condescending! We will go back as I still love Chili's, but not happy at all with this visit! read more

Arrive in Chico to visit for a few hours and the people are very nice. In about after three hours of touring the city, we got pretty hungry. We chose Chili's Grill and Bar because we were familiar with the foods. The hostess that seated us was nice and the waitress was very helpful. I guess I didnt know that you can now pay at your table with your Debit Credit with a Kiosk machine. I thought that was really cool. Im not quite sure what my dish was called but I can say I got the Chicken Enchilada with Chicken Tostada. It had also black beans and rice. Very delicious. I left pretty happy. read more

I must start out saying it was Awesome! My server was Ryan and Miranda! They rock! Super attentive they both have great personalities. Our food was amazing and so yummy. We started with chips, guacamole and watermelon margaritas. Our dinner was chicken fajitas, ribs with fries and Margarita chicken over black beans with rice. I have to say the chicken was so moist and tender. The flavor was to die for. It was so much food between the 3 people was had two huge take home boxes of food!!!!! Everything was amazing!!!! Yum read more

Chili's - Tex-Mex Near Me - Chico, California

Nobody goes to Chili's expecting Gordon Ramsey dining. With that said everything you order is bathed in a salt bath. Might as well as just put salt licks on the table and get it over. My burger was burned, then rest of the food was ok, but sodium was through the roof. Sorry Chili's lay off the damn salt. read more

We came in Sunday and had a few appetizers and the three meat fajitas! Our food came out super fast and our food was amazing!!! They were pretty busy! Our server was on top of everything but didn't catch her name! She was great though! The only thing that really changed the experience for us was there was a table across the room from us with about 5/6 staff members and they were sooo loud we could barely hear each other right next to each other. They were taking lots of shots and just being very obnoxious. I know a lot of companies don't let employees drink at their work (on clock or not) maybe that needs to be applied? It's was very excessive. read more

Okay so the food here blows! I got the burger and it was so gross I couldn't even eat it. I've been here twice once with my two roommates and once with sorority family. I think its annoying how they are tex-mex and don't give free chips! Annoying get with it and be like chevys! Food is okay priced I think they have $20 gets you an appetizer, two entrees and dessert. Prices are moderate. There's nothing on this menu that I crave or looks good. The Mexican joints are cheaper around town and much cheaper! read more

Good food and you can always expect it to be the same!! The samplers was a great dish - burgers are good and so is the tilapia! Ask and you shall receive! read more

Used the mobile up for pick up, it was easy to use. However, the order was not ready on time and the workers seemed to be unorganized about it. We were about 6 people waiting for our pick up orders .. Also, they were about to make me pay twice till I told them hey I already paid! Very disappointed, slow service ! read more

No different than any other Chilis. Service is usually good and food served warm. read more

Chili's - Tex-Mex Near Me - Chico, California

Yum! Chili's is one of my favorite places to eat. I haven't had a bad experience since I started dining here at this location. The service has always been fantastic. They are attentive to refills and making sure that dining experience is going smoothly. The food doesn't take long to come out to the table and while you are waiting you can choose an delicious appetizer or get yourself a drink. It's not really an extremely pricey place and the portion sizes are pretty decent! The food is also delicious! Omnomnom. I always get the Chipotle Chicken Crispers, which are on the 2 for 20 menu. So if you are looking for a place to go out that is reasonable for you and a date or a friend, Chili's is one of my recommendations. Just remember, you come here to eat, not watch calories! read more

This place is amazing every single time. Great service! Love the food too. The $10 and 2 for $25 specials are an amazing amount of great food for a really good price. The service is always attentive...with quick response to drink refills. Love this place when we travel to the area. read more

Review for BAR ONLY. I'm here most Sundays for all day happy hour - and football. So are a few other patrons I've started to recognize. The bartender has me figured out by now. I always have a Margarita or two, $4.50 each. The draft beer is ice cold, and chips and salsa are free! The food is good. Typical chain restaurant food, but I always like what I get. Friendly servers and customers alike. Colin is the bomb. I'll keep coming back. read more

5 STARS for our waitress Holly we went in on March 4th.. She is Super Sweet & very attentive. Food was great too. But Holly gets A+ as a waitress. read more

A "Chain" and we try to avoid ALL Chains! For the sake of convienance being close to the mall, we went to thee "other side" for dinner.. The Pomegranite Margarita was excellent! We had the 2 for 20.00 meals of ribs. The Onion ringlets were excellent but a tad on the salty side. The French fries to salty and not edible. The ribs were good enough with sugary sauce. The service was so so slow. One guarantee if you come here is lots of calories and a great margarita for 8.99! I doubt I will be running back here unless I am craving onion rings! read more

Why are you're hours listed as open until 11 but when I call to order apparently the kitchen closed at 10?

my family and I went to Chili's for dinner and the service was very slow. It took 2 hours to get our food and when it came, my wife's steak was raw, my "steamed broccoli" wasn't steamed. it wasn't even cooked. the skillet mashed potatoes were cold, and it was obvious that they had been sitting out for a while. I asked the manager for new broccoli and he brought me another plate but those were also undercooked, just slightly warm. another table was having the same issues and one guy had his food given away. they brought out this other tables food and the waitress said someone had taken his plate. it wasn't even that crowded, I'm not sure what happened tonight. I won't be returning. I was unimpressed. read more

michael is the best server hes was really sweet and attentive and cares about his customers. thanks michael!!

Ugh - sitting here waiting for our bill while the bartender/waiter is chatting up what appears to be an employee off duty having too many drinks. Food was cold, super slow service and the ziosk isn't working so we can't even pay the bill at the table and leave. Very disappointing :( read more

Slow service. Non responsive servers unless you stand up and jump out at one. Food is good always but plan on waiting for 30 mins during regular service, dinner or lunch. Best to go into the bar and order there. Service is a bit faster. read more