First let start by saying i have gone to Chili's on and off throughout the years and i have never had a problem until last night., in fact i have really enjoyed the experience. Last night, was a different story. i would like to also say that i was a hostess/waitress for 2 years so i have a lot of patience with restaurants.. but last night was careless, lack quality control and Chilis employees should take more pride in their work.
Last night, my friend and i were hungry so we headed to a place that we usually can count on. First thing, that drew my attention was the original silverware i was given was visibly dirty ( it had green food bits on it). i politely asked for some more silver which was brought to me for about 20mins after i asked. The only reason i got my second pair of silverware was because they brought our appetizer over and i had to re-ask for it. Also i order a strawberry lemonade which was also not brought until our appetizer was came. While we are waiting, another server almost gave our food the table behind us. We spoke up before they set the down the food.
The next thing that wasn't right was.. i ordered a 6oz steak that i asked for Med-Well ( so the meat should of been slightly pink. i cut it and my steak was BLUE, is was RARE.. and the extra 6 shrimp that i ordered ( and paid about ($5-6 extra), 4 of them were the same size ( the size of a half dollar).. the two others: one was the size of a nickel and the other was the tail part of the Shrimp. That just shows poor quality control.
I stopped a server to ask if we could speak to our server, so i could straighten if i misspoke my order or if it wasn't really my fault. Instead of getting our server, she took my steak to have it cooked more. When i our server did come back we explained the shrimp thing and he brought us 2 new shrimp. Meanwhile, my friend had asked for texas toast and i asked for a side a butter. When i got my butter for my broccoli.. it looked like a side of clear oil. i tested it and it tasted like oil.. not butter.
A manger was coming by to all the tables, so we explained all our concerns, meanwhile, my friend still hadn't gotten her toast. The manger offered us 6 new shrimp and did admit to noticing that the shrimp was at bit "shrimpy" . i declined the shrimp because the server we had took care of the problem. The manger took the shrimp off the bill. i asked the manger if the butter normally comes like liquid.. she yes and said the butter comes in blocks and they melt it down and they only sides of butter they have that are solid butter is garlic butter.
When my friend finally got her texas toast, she lifted it and the plate it was on was DIRTY! She had dried blood protein from meat on her plate under toast. WE informed the server of the problem and once again the manger came over. She offered us free dessert, it was a cookie in a skillet with ice cream.
I asked my friend how her food was.. she said her rice" had now flavor.. no salt or pepper" and the " chicken was rubbery"
We didn't eat a lot of the dessert because the cookie was dry and crumbly.
WE did pay and tip ( we tipped because the restaurant did make an effort to make it right and i wasn't sure who was really to blame for the whole experience. )
Needless to say, we will not be back for awhile.
**** One thing did notice was the Restaurant is being remodeled... visually the restaurant look fine before.. maybe instead of remodeling they invest in better staff that actually care about the food they serve. read more