This Chili's location is worst than mediocre. The food wasn't anything special but just OK and actually, I'm fine with this. The contributing factor for this low review is based on the customer service which is really crappy. My server took 15min to just bring freaking drinks! After that I ordered and it took another 20min to get the appetizer which was salsa and chips. Seriously just plain and simple: salsa and chips! Then guess what...? The main dish took another 25min to be served. So you get the idea, by the time I received my main dish I was already full from the soda and chips. To make things even worse my ghetto server just left or finished her shift without saying a word so I waited an waited till I was unfortunate to get another even crappier server. So the message is avoid this whack location and go to another Chili's, unless you love to waste your time seating down waiting like a dog for someone to notice you. read more

FOOD POISONING::I'm never coming here again I got bad food poisoning I came to eat on sat night on sun morning I was throwing up and diarrhea on Monday I started getting fever and my Body ached all over I missed work all this days and it's Thursday and I'm barely feeling a lil better I can't believe this place. There's all this other places to eat around there go and try something else it not worth eating there and then missing all this days for work because u got food poising I never felt this bad in my life seriously. I would've gave this place no stars read more

B rating. We were in such a hurry that we decided to overlook the B rating. Service was really slow, which was irritating because we didn't have much time. In fact we had ordered a few more drinks & they never even came so we had to wait to flag down the server before we could even pay. Several tables surroundings us had to flag employees down to find out if they could be helped, to pay their checks, and to complain about how long it was taking. I couldn't figure out if if was because it was understaffed or mismanaged, but something was definitely wrong. I wouldn't go back to this chilis location. read more

The food is good, and the Happy hour is awesome. The bartender April was quick and very friendly! They have a great bar area to watch all ur favorite games, and its just a nice chill hang out spot. read more

On July 28, '13 my family & I ordered to-go via online. We customized most of our meals, sides, etc. When we went to pick up our order (at the confirmed time) everything was all ready, "to-go"! The guy that took our payment also went through each order before we left. Everything was there, made as ordered!!! THIS does happen. Thank you Chili's, Carson, CA!!! What a great way to end the weekend :) read more

So I woke up this morning to the sound of the front unit being completely redone. Our landlord called around 8am to "warn" us. Warn my ass; how about calling the night before to tell me you're gonna wake me up to the sound of a giant floor buffer!! Anywho, after trampling through IKEA for a while we were starved, so Chili's was the next visit. So Chili's is like many other similar food establishments across the country, if not the world. Three stars 'cause I didn't really have any complaints. The service was prompt and friendly, the food was good, the portions were large such that I now have dinner waiting for me in the fridge. It's Chili's, how many more stars could I give it? read more

Another awful experience at Rancho Dominguez #1139. I don't know why I keep giving this location a chance. I'm going to stick to Manhattan Beach or Torrance from now on. Today I was helped by a worker named Brinton. When I get my food from Carson Chili's, I know by now to check it. Of course, I'm missing A LOT of items. For the fajitas I'm missing: white queso ($1 extra), guac, and ALL THE FIXINGS (sour cream, salsa, pico de gallo, cheese). For the burger I'm missing the garlic aioli. I get out of the car and bring it to the attention of Brinton. Instead of apologizing and getting my missing items, he goes back inside and proceeds to simply sit down and go on his phone. I bring it to the attention of another worker and she asks to see my order and ticket. So I have to take everything out the bag, and show it to her as if I'm lying. I honestly just want my missing things. She leaves and after about 5 minutes Brinton comes back and asks to see my order again! Finally 10 minutes later they come out with all the missing items. And not a word from anybody: no apologies, no sorry, no asking what they can do to fix it, literally just silence. One of the worst customer service experiences I've ever had. read more

Told it was only going to be a 15 minute wait had our name on the wait list then watched our table be given. say then told it was gonna bee an extra 30minutes read more

Service not good. .....party of 13 for birthday. Once seated it took 15 mins to get our orders. No drinks were ordered before hand. Order taken with drinks. Once order came, waitress in error had doubled ordered items. My order chicken and waffles came last then my salad AFTER charging a dollar extra for side salad. Very disappointed. No Manager came over to ask how was our night. Guess what? The double items orders that came out were put on our receipt. read more

Had to wait 15 minutes just to get a server. Waitresses are sitting down talking to other waitresses. Horrible.

This location opened last Fall in the area around the newly renovated South Bay Pavilion at Carson. For those in the area, it's a much welcomed alternative to the other area sit-down restaurants - Sizzler and Tony Roma's (both of which are sub-standard). When I've been there for lunch, service is very fast I've never had so many quick refills on soda in my life. When I've been there for Happy Hour, the crowd isn't the best for people watching, but the free chips and salsa and $1 off drinks make it the area destination for after work libations. By the way, they won't offer the FREE chips and salsa, you have to ask for them during Happy Hour. read more

Very disappointed. Went up to the hostess to ask when our table would be ready, she stated it was being cleaned and we would be seated shortly. We waited in front of her for 10 minutes while she was talking to her friends. I asked her again when we would be seated and she said are you waiting for a table? Received main entree before my drink. Entree was a pasta dish. The food was cold but came out on a hot plate. Had to ask for silverware and napkins. Definitely won't be coming back. read more

Normally I wouldn't choose to go to a chain restaurant like this when there are so many great places to eat in LA, but the V.P. of my dept was treating so yay! I always have to order the awesome blossom when I go to Chili's. It's lightly breaded but crispy and the onions are so soft. Plus the sauce that you dip it in is really good. I usually order the chicken or pasta dishes but decided to go with something different this time. So I ordered the 8oz. sirloin with mashed potatoes and sauteed mushrooms for the sides. Food is decent for the price but nothing to write home about. Our waitress was really good though. My pink lemonade was never empty before she asked if I wanted another refill. Luckily we had an early dinner because this place fills up pretty quickly on weekend nights. read more

A very disinterested host sat me down and I waited for more than twenty minutes with no one stopping by to even say hello or offer me something drink or even acknowledge my presence. I left, went to the Jack in the Box down the street. I received better service there and to be honest, the food was probably also better. What a waste of twenty minutes. Update: I've just read a few of the most recent reviews for this place, apparently this is the most common problem. It seems that Chilis always reaches out but has never fixed the problem. read more

Called to make an order they answered and hung up on my face. I called back no answer. Could've simply stated they were busy.

The Manager, Angie, has this restaurant performing like a well maintained engine. We were there when the Raptors beat the Warriors. Chili's was packed. The wait was only 20 mins. The staff are attentive, positive & happy. They really got it going on at this location. Our server, Joseph, was AWESOME! The food & drinks were delicious & affordable. We were treated like they valued our patronage; unlike some other Chili's. Angie, go back to the Inglewood location!!! read more

I ordered curbside with a pickup time of 7:30. I didn't get my order until 8:30 and that was after I went in several times to ask where it was. We FINALLY got our food and after waiting a whole HOUR at curbside, it was COLD. It had to be put straight in the microwave when I got home which is 5 minutes away. I feel sorry for the staff because they were getting yelled at by at least 10 customers justbwhile I was sitting there. NEVER going to this one again! read more

This will be my last visit at Chilis. Got the 2 for $20 deal, I ordered their new bacon avocado chicken and the chicken was super dry and bland! No flavor at all. My bf got the chicken tenders and it tasted like they were cooked in the microwave. I've always been a fan of chilis, but the quality of the food has definitely gone down. read more

It's Chili's, so I mean, what do you really expect? It was a small step up from Denny's in my book. My fajita plate came out pretty quick from the kitchen. Service was friendly, but not with high availability. The tabletop kiosks are a bit of a distraction, so I chose to turn mine towards the wall. read more

This chili's has never failed me, they have a sister restaurant in Inglewood that makes THIS location look like a high end restaurant in Beverly hills. Food is always fresh, waiters are nice and are fairly attentive and the wait time is good. I'll always choose this location over the one that is closer to me lol. read more

See all

Went here after a business meeting nearby -- because there were no other options -- and we all liked it. The food was pretty darn good -- healthy and fresh. We ordered salads, sandwiches and tacos. Everyone liked their food. Service was AWESOME. I don't know who our waitress was but every time our drinks got half full, we'd get a brand new glass with a new drink so we'd have 1.5 drinks in front of us constantly. I know it's Chili's and we're not supposed to like big national chains but the food and selection on the menu were really good. If I were to give this four stars for being Chili's, it wouldn't be fair to a standalone independent restaurant. I wouldn't drive down to Carson just for this Chili's location, but we were all happy with our business lunch. Two of my colleagues were visiting from New York City, which we joked about taking them to a fancy place before we sat down, but it worked. read more

Waited for more than a hr for a table and when I got called they said there was no table available go to tony Roma's better service

The wait here it's ridiculous don't come on a Friday or any other day of the week cause they're understaff and you will grow old waiting

This is the crappiest place to eat! Takes to long for your food to come out and no care is taken in the quality of food they are putting out. When you talk to the manager he tells you that how is supposed to be... Really cookie cutter food prep here and they cant get that right. Food is always cold due to the lack of proper staff and kitchen management. They should terminate everyone and start fresh with real staff that can actually handle the out put of food and being able to make sure 1 tables food is ready at the same time so no one gets cold food. So from the management of this chilis! We serve crap food cause thats how we are told to do it... How is this ok? Every restaurant in this pavilion is way under par from their brand names. read more

Well I would like to say my food and drink were good, BUT I ended up getting food poisoning smh.. My co workers and I ordered the same lunch meal except they got soup and I got salad(HUGE MISTAKE). The Cesar salad/dressing had me out for 5 days. It was the first time I ever had food poisoning and it's draining. Please be careful of this particular chili's..they're cooking up germs along with food read more

Service was slow, took my boyfriend there for Brunch. Our waitress wasn't very attentive, we got waited on by 3 other waitresses. We had to wait almost 10 minutes for a table, when there were many empty tables available. I ordered the queso burger and it was okay. My boyfriend ordered just a plain double cheese burger and he didn't like it cause it had mustard on it when he said no condiments on it. Will not be going back read more

I went and ordered the 3 for 10 and I got the chicken tenders with onion rings and salad, as well as a side order of wings. The chicken tenders and onion rings were undercooked so I couldn't even eat it and the wings were cold and had a nasty smell to them so I had to throw both away I was very disappointed. read more

Shay and the bar crew are always super busy but happy! Always smiling and serving great drinks. From my usual house margarita with a splash of strawberry to my lemonade and shot of Jamison. Yes they are under staffed and times however this is definitely my go to place to watch the games. read more

When we first entered the hostess said it would be a 15min wait ok cool, he comes to seat us then says we only have one waitress ok no problem but the food was horrible my Texas cheese fries was lukewarm, my burger was unseasoned and also lukewarm, some of fries were soggy other were hard, when skillet cookie came out it was cold ass hell. I'll never go to this location again read more

I was pointed here by a friend and gave it a shot. *Blech* The service here SUCKS! BIG TIME!!! It took us a while before they served us, and a couple more tries to catch their attention. The steak I ordered was medium rare, and as I sliced it...it turned out so rare that I have to ask the server to take it back and re-cooked it for me. They pretty much obliged, but gave me a different slice afterwards (because I already sliced a part of it), it looks like it was taken from another piece of meat! The slice was very different from what I did before. They should've given me a new steak, instead of using the one that I turned down. *eek* I liked the loaded mashed potato, and the wherever-it-came-from-steak...just not the service. read more

Okay, I come to this city often because I'm in loveeee with IKEA. Anyway, the family decided hey let's eat at Chillis, my first thought was OH NOOOO the service is slow and food is always lukewarm in Inglewood. But they really wanted to eat here so what the heck. Service: Our waitress was Staci. (5 star service) She was super attentive. Food plus stars: Hubby - Ordered bacon burger w/ fries. (4 stars) Son - Ordered the Old fashion timer w/ fries. (5 stars) Daughter - Ordered the Half stack of ribs w/ fries. (4 stars) Me - Cheese fries, honey chipotle crispers w/ baked potatoes. (4 stars) I would definitely go back... read more

This Chili's used to be the best! The night manager had horrible customer service and rude as can be. We came in like we normally do with a family of 10, we honestly didn't mind the 1 hour wait it was her screw up when it came down to sitting us down. She mistakenly wrote down seating fir 2 people and not 10. This lady saw all of us together. She then went on and said she could bot accommodate us just for tonight because it was too late . We checked in at 5:30 pm so at 6:30 it was too late and half the restaurant was empty. Then she said even if she sat us down we were not going to get good service because she only had 1 waiter. I don't recommend this place anymore. The customer service is horrible , ran by rude managers and so inconsiderate to the small children we had with us on a school night. She said her name was Toni but I highly doubt that was her name. She was American with an unprofessional stinky attitude. Good luck to all the guest. read more

Very Bad service! made as wait for more than an hour!!! Don't come here! staff doesn't know how to communicate!

The food was great and the waitress was outstanding Because i have a kid, i know most ppl don't like to wait on tables with children. This wasn't the case at this chilis which made me leave a generous tip... read more

I usually go to the Downey one but since I was at the shopping center already, I decided to give it a try. We found a booth at the bar. Our waiter was a guy who was very friendly and constantly checked up on us. I ordered the 3 for ten. I got a lemonade, chips and salsa and added the guacamole, and a Cajun chicken pasta. I think for $10 that is a really good deal. I asked for extra Alfredo sauce but I always do that at all chili's and he brought it right away. I loved how he seemed really nice:) overall great experience. read more

They need to wear name tags so you know who is who...Waiters we're giving plastic silverware to us when eating steak it was horrible experience I won't be back at all read more

My order was messed up , but the amazing manager Mia came to the rescue by reimbursing me, but also by remaking my order and making sure everything was hot and fresh , this is definitely how management should be done, shout out to Mia the manager for fixing my problem and showing how chili's cares about there customers, definitely my favorite chili's !!! read more

On 2/18/12 my husband and kids decided to eat at Chili's after we filed our taxes. We live in West Covina and often eat there. I must say I was very wrong thinking that all Chilis's followed the same mission and values........Boy was I WRONG!!!! 1. Waited about 30 minutes to get seated after I was told 10-15 minutes wait then I looked and there were about eight 8 tables. 2. Our waiter was Cesar was AWESOME very courteous and attentive. 3. Order a regular Margarita had to send back thick like slurpe, and very strong not from alcohol but from the syrup. The waiter came back and apologized and said that was a very bad Margarita would you like something else said No thanks, I'll pass. He said he tasted and informed the Manager, and the Bartender. 4. I ordered the Old Timer Burger and asked for mustard asked a waiter that was passing by. When he handled me the bottle and did not realize that it was full of dust (like the dust that builds up on ceiling fans blades) the bottle was dirty like they had not clean it in months, after the dust fell unto my burger I immediately lost my appetite . I asked the waiter to please see the bottle, which he immediately removed and again apologized. I then asked to speak to a manager which took a while to get someone to come to the table. It was a female manager informed about the problem, but did not see and she apologized. As I was talking to the my waiter Dave Mills General Manager came to the table. First time I have ever encounter a GM who the first out of his mouth are " What seems to be the problem"? No "i'm sorry to hear there's a problem can you please tell me what happen?' But instead indicated "So you got a bad bottle"? I told him that was not acceptable and he responded "Seems like your trashing the Chili's. I was in shock of how this GM was handling the situation and talking to the waiter after the waiter told him about the Margarita. He seemed to have gotten upset that he had tried it to determine the problem. It was so bad that the table next to us was so applauded of what they were hearing from this GM, that she gave me her number. Bottom line bad service from GM which made this dining experience a nightmare! He has no business being a GM or needs to seriously be retrained!!! read more

Now I understand why the rating at this restaurant is so BAD! Probably the worst restaurant experience I've ever had in my whole entire life. Went to this restaurant and the place wasn't busy at all. The host failed to greet us because she was too busy talking to another employee. Not only did she gave us a wait time of 15 minutes, but we didn't get seated until 30 minutes after being there. Like I said, the place was not busy. Understaffed maybe? We then got a waitress with a bad attitude. Her name started with an 'M' (she was too irrelevant for me to remember her full name). There was just too much attitude in this server I can't even comprehend. How did she even get this job?! I understand being miserable at work, but this lady took things to a whole new level of misery. Not only was she RUDE but she got my order WRONG. How can one person mess up so much?! Please, rid her of the misery she has & let her go do the dishes so she won't ruin people's experience again.. But then again she'd probably leave stains on the dishes and ruin people's experiences anyways. Needless to say I will not be returning. My advice don't eat here unless you want to curse at the staff & have your order incorrectly placed. read more

I wish I didn't have this experience here because the food was great! HOWEVER, our server "Love" was horrible! We were a table of 5 people and we were given 2 menus, It took forever to get or order taken, we weren't given straws with our drinks, and my husband had to flag her down 4 times in order to get napkins, silverware, refills on drink, and even the CHECK! This is when we decided NOT to tip the "server". I work in the service industry so I understand how to tip, and I tip well! There is no way I would expect gratuity for completely ignoring a guest. At one point my husband even said, "Is she serious? It's like she's ignoring us on purpose! I keep raising my hand to get her attentionand she won't make eye contact with me, and she hasn't walked past our table in 15 minutes!" After receiving the check, we decided NOT to continue to wait AGAIN for her to return, and we left the cash on the table. If we were not honest people, we could have just walked out without paying - there was NO attention given to us at all as we left. Side notes: "Love" didn't know what drinks they served, she mentioned that they RAN OUT OF RIBS today, she didn't ask me how I wanted my burger cooked, and she didn't offer boxes or a bag for our leftovers. We will not be back. read more