Ugh. I told my husband from the parking lot we shouldn't go in because the food takes so long but he had a yen. So, we tried again. We were sat right away; we missed the rush by minutes. We ordered right away to not get caught up in the rush. Forty minutes later we asked to speak to a manager and told her we were leaving in 5 minutes if our food didn't come out. Of course it came out right away then but had clearly been sitting. We could see the kitchen from our seat and it was absolute chaos. By this time our kids were beyond restless so we ate fast and tried to rush out. Of course, even though we had complained, the manager hadn't made any adjustments to the bill. Just a reminder to us to not go back. After the adjustment I insisted on and tip (it wasn't the waiters fault! ) It still cost almost $40 for two kids and 2 adults with no apps, no dessert. Ugh again. read more

They are over the top friendly and did everything to put my mind at ease and double checked that my son with a peanut Allergy was safe!!!

I find it pointless to write reviews on corporate restaurants, because regardless of what input I have, it goes to naught. Nevertheless, I have been a regular customer of various Chili's restaurants (and my wife was an employee of one) and I have always enjoyed the food as well as the service has always been to expectation. But my first time at the Batavia location shall be my last. After waiting patiently for 30 minutes for two sandwiches (noted: restaurant NOT BUSY), I come to find out from a manager that the bartender (my server) had neglected to ring in our food. It was prompt after the issue came to light, but then when it came to getting refills on our tea, that never happened either. Just an all around disappointment. If I want Chili's, I'll waste the gas to avoid this location. Or go across Randall to Friday's. read more

Quite possibly the worst restaurant I've ever been to...server was nice but everything was terrible. Took 20 minutes to get water, tortilla chips looked like someone crushed them before they brought them out, waited 45+ mins for food then it came out over cooked. Tables around us were never cleared after people left, wait staff was no where to be found. Management should be embarrassed read more

Chili's - Left uncleared for 30 minutes and counting - American Near Me - Batavia, Illinois

No more Chilis'. That is my new Mantra. For starters. Poor service. Burnt $18 fajitas. We waited forever for our food. $10 for a little container of 'onion petals'. You have been warned. Never again. I gave one star because, the diet coke was good. read more

I would give this negative stars if possible!!! We went there today 11/13/2016 at 3pm and the hostess asked how many , and was rude right off the get go. Didn't say "hi", or even "welcome to chilis". She was an older lady with blonde hair, looked like she absolutely hated the job. We told her 5 for our group, she responds "hold on" and leaves , never returns.... waited 10 min and left. Chilis is horrible now , we will never return read more

Ordered Chili's To Go. Awful service. Barely even an apology for food that was ready 20 minutes after the designated pick up time. Food still tasted ok once we got it home although most was pretty cold. read more

I don't understand why the chain promotes special pricing, and yet when you're given your bill; it's not the special pricing. Yes.... The correction was made in my case. It's concerning to me, if you think about how many people don't review the charges, prior to payment. It's not that hard to adjust the billing system. Or is it? You see that I'm so annoyed I haven't mentioned the food at ALL, or the SERVICE! For me it kinda took away from meal. Ok! Yes our food was enjoyable.. The guacamole was off though. When I informed the server, I was told "sorry this is our only batch." Really? It wasn't even 4:00 P.M. Honestly, it takes a lot for me to even give this review 3 stars. read more

In this economy, there is so much guilt associated with spending money on yourself --- but that doesn't happen at Chili's. My friend and I have made Chili's a tradition without any negative feelings sometimes associated with spending. We can get an appetizer, a delicious and healthy meal (love the margarita grilled chicken) and $3 margaritas!! And the best part....I always have leftovers! Thank you Chili's for giving us a night out without any guilt on the waistline or in the wallet. read more

If I could give this place 0 stars I would. This is the worst Chilis I have ever been to. I am not a huge fan of chain restaurants, but for the convenience of them we take our family there occasionally. There are a bunch of teenagers running this place who have no idea what they are doing. What a waste of $70! Never again! read more

Not as good as it used to be. Steak fajitas were tough and guacamole looked a little off color. Edible . Service was good and so were Texas fries. Hubby ate it. But we probably won't be coming back. .I was looking forward to the fajitas and we're let down by the portions and stuff steak and little shrimp. read more

Worst service I've ever had at this restaurant, been coming here for many many years and with little to no people inside our waiter experience was terrible. There were about 10 people in the restaurant and it took us 10 minutes to see our waiter. The food came in about 10-15 min after we ordered, but we never saw our waiter again for the night. Paid on the ziosk and found someone walking by to get our to go box. Very disappointed and hope management makes some changes with that individual in the future. read more

A year ago still doing good, giving decent portions. Now you order in or to ho and portion size is half but price is same. Ridiculous

Just ate at this Chili's tonight. Worst experience I've had a at restaurant in my life. Waited 50 minutes for a table. We did have 8 adults and 2 children under 5, so a wait is expected. However, during our wait we stared at two 6 person tables that were empty. Then another 6 person table emptied. Got told they can't use those tables as they are short staffed. Not my problem!!! Finally got seated after the customer behind us insisted on seeing the manager. The manager should have been out walking the restaurant along time ago! The server tried to help move things along but it just didn't work. Food came out cold and nasty. Where is the manager ??? My family is local and we will NEVER go back here again. Don't waste your time or money on this place. There are plenty of other restaurants to eat at on Randall Rd. read more

A review for a chain restaurant...don't you know what to expect from a place like Chili's? Yes. I expect decent food, decent service, leaving with the feeling that I overpaid a bit, but overall, satisfied. I don't frequent these chain places but I know they are usually a safe bet. We should have just eaten at the Sam's Club cafe and called it a night. One of the stars is for those tablet things the kids can play with while we wait. It was busier than I thought it would be on a Wednesday evening. Our food took forever to arrive. My husband had the sirloin with grilled avocado. He said it wad good. The kids had chicken tenders and they were good. One of my kids ordered the mashed potatoes from the kids' picture menu. They arrived with cheese and bacon. That kid hates cheese. The future lawyer in her pointed at the picture which showed plain mashed potatoes and said it lied. I agreed, but we didn't make a fuss. She just ignored the potatoes. I had the shrimp tacos. I love tacos. I love shrimp tacos. These were not good. The shrimp was floppy and just had an awful texture. I picked them out and just ate the slaw. Then one of my kids realized they never got their drinks. When our server came around I told him the shrimp was gross and pointed to the pile on my plate. I mentioned that they never got the drinks, but we didn't want them as we were done with our meal. The server offered me another meal, but I was Chili-ed out at this point. He offered to talk to the manager, and I agreed. He said manager took half off my shrimp tacos ($5.50--wooo, but that's not even the point) but never came out to apologize. That don't-give-a-shrimp attitude is what left a really bad taste in my mouth. read more

A horribly managed location this Chilis is! We have had very mediocre service here before but this takes the cake. Me and the GF walk in and the teenage "Hostess" walks up and we decide to sit in the bar area in a booth the Hostess suggests. Well we are sitting there for like 12 minutes and see no waitress in site. Nobody at all has come up to us to say anything. After a few more minutes a bored looking, not at all engaged blonde haired waitress walks by our table but she is doing her best to ignore us as she takes the bill from another table. She just plods on by as we sit there. Its been almost 15 minutes now without any service or acknowledgement. Then a few more minutes go by and the waitress starts slowly picking up dishes from the table that just left the whole time not even a glance in our direction as we are looking at her. We are only maybe 15 feet away. At this point we don't even want to be served if she ever came over, by this crumby excuse for a waitress so we get up and leave. As we are leaving the Hostess sees us and I inform her we are leaving and will not be back as we sat there for almost 20 minutes without anybody even approaching our table. The management is non existent here. I guess Chilis is so profitable they can just let money walk right out the door. To Chilis Corporate; this Chilis in Batavia IL. his hurting your brand...get a clue. We will not go to Chilis anymore and will share our experience beyond this review. read more

On the plus side...hostess and server were friendly, attentive, and speedy and my daughter loved their chicken strips. On the minus side...the turkey club I ordered had processed ham & turkey and microwaved bacon. The barbecue sauce for my daughter's strips tasted like Open Pit...straight out of the bottle. All in all I give it a 3 due to the great service we received during the top of lunch hour. read more

Chili's has been thoroughly disappointing to me lately. First off, the water both my girlfriend and I received had a very weird taste to it and I couldn't even stomach it. (Normally, I can stomach most things) Secondly, the server we had really didn't seem all to interested in our table. She never cleared a single item the entire time and even left the mango iced tea on our table that my girlfriend told her she didnt because it was too sweet. We had no room on the table. Finally, we both got the fajitas and the chicken was DEFINITELY not chicken. It was rubbery and over processed....almost gelatinous. Never going back here EVER AGAIN! read more

This Chipotle franchise scores high on its cleanliness, friendliness of wait staff and food quality. 1) Went there on a Tuesday night, a good night for eating out. Server was nice and friendly guy, joking around and accommodating. Pleasant to interact with. 2) Owner (or manager) who was also working in the kitchen, was also on hand to help out with placing orders in case server got busy. Impressive ! 3) Portions were good ! Clean, prepared and presented well, looked appetizing. 4) Server was generous to point out that it was "kids eat free" day. So our kid got a kiddo meal ! Lots of points for that. 5) Will recommend this franchise above other Chilis' in the area to friends and associates. Good marketing and sense of business, so far ! read more

What can I say it is a Chili's. The wait staff was friendly and my drinks were always refilled. Great place and simple place for my kids.

Wouldn't go back. Service was barley ok.....had to ask for napkins and straws two and three times. Food was lacking any taste and there are just so many other places to go. read more

Zero stars. They should just shut this place down. Food is fine. Service is terrible. I am here now and it took 45 minutes to get food and no one is even clearing off the dirty tables. There's like 8 tables its dirty plates and food on them. Not coming back to this one ever again read more

Has gone downhill except for the soup. Food not appetizing. Salsa tastes funky. Hostess is a total flake but servers seem good. Not enough seating- what's with the 2 person booths? Giving 3 stars for the mai tais and soup. Also I have used the football discount card for free chips and salsa. read more

We had takeout tonight. My salad came with the wrong dressing so we had to drive back to get the correct honey lime dressing. The salad itself was good except they also left out the dried cranberries. Very disappointing. My husband had fries and a burger. That was good and his order was correct. read more

I go to this place on a regular basis - if not for the food and the awesome margaritas - but for the staff! I love Lindsey and Adam - they are the best...... read more

Ordered food, went to pick up and saw it sitting there ready to be bagged. Needless to say, people seemed very disorganized and I didn't pay too much attention to it although we ordered about 30 mins ago. Got the food home, it was cold, the "caramelized" onions for the fajita's were obviously put in a pan for a minute or so and not seasoned. Essentially raw onions.. and peppers for that matter. We've ordered from there before and have had issues each time. Thought give it another try....naw....no more...Whether eating there or ordering from there, there's always been a prob. Unfortunate. At least they have the brand name to rely on...this customer is no longer though. Extremely poorly managed. The kitchen very disorganized and while I was waiting for my food I saw a waitress come in with a plate and a number of staff were looking at something on the plate that obviously shouldn't have been there. I'm not a lip reader but I thought I saw an "oh no" and "oh shit". I did call to let the manager know about the food and was credited 50% and told "the cook was a little overwhelmed etc". Really!? My pocket book was overwhelmed I just paid for this junk. They let this stuff out the door? read more

Executive Management/owners should take a deep look into their food quality and staff lately. We live closeby and chilis has always been a go to place...in fact I don't mind waiting.... as long as the food is hot and good and if it is busy...good service always a plus and will be reflected in tip. Today (thurs) my son and I came at noon...every chain around was packed with lunch bunch....not this place...dead as a door nail....no receptionist....waited for 15 minutes as my son kept saying lets just go....wise little man...we should have. Waitress (ended up being ours) was unapologetic and rude. Waited another 15 for her to take our order....again no one there. She finally took our order never to be seen from again. My son ordered kids meal pizza which tasted metallic and I ordered beef enchiladas which are usually awesome....not this time...brown, sickly, avocado on old-tasting, lukewarm food. Manager came over and was abrupt and said 'well u aren't paying for the kids meal anyway so why should it matter?!' (I had a yippit coupon for a free kids meal) Won't be back until they change hands in management as they used to have superb mgmt years ago. read more

I used to love Chilis, but this was terrible. Service was bad and slow and the food was inedible. I will not be going back.

The worst service i have had. The menu has changed and the food is terrible. My chicken was ice cold. Waitress never even checked on us. We have tried this one a couple of times and every time it was this way. I will never go to a Chili's again! read more

Nothing horrible.. Nothing exceptional. The "spicy" Onion Rings were tasteless. The other food was bland at best. If that's what TexMex is, they better search for another market niche. Average service. Go across the street.. there's a better chain restaurant. read more

Waited almost 45 minutes for the server to tell us that our food got pushed back because a plate spilled (which happened before we ordered) and the kitchen had to make that one first. Being in the industry I know when a server lies and makes up an excuse when he forgets to put an order in. Don't lie to your table and avoid them. Communicate to them and let them know your human and totally forgot. I would be more forgiving but now I'm just passed. Will not be back and only giving one star because there is no option for no stars read more

Not the best customer service. I love Chilis most of the time but I will go out of my way to avoid the Batavia location. From the minute we walked in it was awful and not a single person seemed to care. read more

Unbelievable. no organization at all. Wait an hour and 15 minutes after being told 35 minutes and withno order to how they are seating. Then we get a booth where they have to put a chair on the end. read more

terrible! I was a server throughout college so I feel like I'm pretty understanding when it comes to restaurants and their service but this Chilis is awful! my wife and I went here tonight with our three children under the age of 4 and were told by the hostess it'd be a short wait. There was no one else waiting and a few minutes after we walked in some teenagers walked in and gave hugs to the hostess and a few servers and were seated right away at a five top while we waited 10-15 more minutes for the next 5 top. THEN we waited forever for our food which is understandable because it was a Saturday night but then the servers bring SOME of the food out and apologize that they no longer have what we ordered on the menu. In the time we were sitting there no one came out to inform us of this and let us order something else? A manager and several servers were too busy hanging out at the table with those teenagers who were sat before us. So my wife and I split what I ordered and took hers home because by the time it came out our kids were ready to GO! Nothing was comped and they even upcharged us for what my wife ordered to replace what she originally ordered! #ILoveChilisButNotThisChilis read more

Haven't been to chili's in years. I was impressed with their menu options. I was looking for a different atmosphere and new food and glad I came here. Had Brett as a server as he was awesome! He kept getting me new beers WITHOUT ME HAVING TO ASK! and was sooooo friendly. Restaurant was clean as well! :) YES! read more

Poor service. Waited 10 minutes before we were greeted at the table, but wasn't by our server. She was waiting on the next table but couldn't be bothered to greet us or even say she'd be there soon. "Trainee" took our drink order and our meal order too. Server came by many minutes later to say she was serving us but she hadn't done a thing. Then had to ask the greeter for drink refills. Food came and the runner brought us refills. Server came back after but we had been taken care of by others, not her. Time for the bill and she tried to turn on the charm but too little too late. She complained about the miscommunication and put blame on the trainee. I said a simple "Sorry for the wait, I'll be with you in a moment" would've been nice but she complained further. We didn't go there to hear that. Do your job or this isn't for you. Some common courtesy and attention is all we ask as patrons. It was not busy at all when we arrived there middle of day. Food was good as usual but we will only do carryout from now on. read more

This location has been on our caution list for some time. Our meal yesterday was tasteless. The chicken fajitas were rubbery with no flavor. Buffalo wings were tasteless. We won't be back. Great location if you like to settle for less than mediocrity. Time for corporate to revoke the license on this operator and ship shape this restaurant including new kitchen staff. read more

We ordered to-go dinner for two on promotion for $20. One fajita and one half slab ribs. The ribs were very good. They came off the bone very easily. But unfortunately, the fajita was not what they serve for dine-in customers, all grilled and sizzling hot. Our protein and vegetables were not grilled. They seemed heated from microwave without any grill taste. We are wondering why would meals on promotion be cooked with sub standard cooking method? read more

Terrible service. I walked in and both hostess looked at me and then kept working without as much as a hello. So I walked closer and said excuse me one of them looked at me and then looked back down at what she was doing. So I then walked a little bit closer until I was touching the counter and tapped on it a couple of times and more assertively shouted excuse me. And once again nothing. Moral of the story their service sucks and you should go to chipotle if you want Mexican and don't want to be treated like an insignificant human being. 0/10 never going back. read more