The service here is VERY slow! It took me 30 minutes to get a salad, and when I got it they gave me plastic utensils. I also had to ask for my water to be refilled. The server only started showing up to the table more when he noticed we were finishing our meal. Sitting in the bar area, you can actually see employees standing around in the back just talking. No urgency from anyone at this location. read more

Best night of my life spent here, yesterday 12-13-14 at around 11PM my brother, his girlfriend, two of my friends and I made our way to Chili's because almost every place in Austin was closed or was a bar. I rarely go to Chili's but from what I remember it's pretty good. We were sat down our waitress Meshia introduced herself and her partner Jerremy. She took our orders and brought them out quickly. Refills were fast as well, our food was perfect and our waiters were so flexible and they always had huge smiles on their faces. We had to get To-Go boxes because the waiters kept making us laugh, there was barely anybody in the restaurant we had a great time. I talked to the manager but that was only because she got into the jokes as well, all of us were having a plain ol good time. Also I had the Texas Cheese Fries, oh my god they might sound nasty but they are the best thing that I have eaten in my life. Totally going back for Jerremy, Meshia, and the Texas Cheese Fries. read more

Chili's - (Left to Right) Jerremy, Myself, my brother, my friend, my brother's girlfriend, and lastly the beautiful Meshia. - Tex-Mex Near Me - Austin, Texas

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Worst experience at a Chili's ever and thats saying ALOT. After waiting nearly an hour for our food my fiance was told it would atleast be another ten minutes for what she ordered, souo!!! and she should order something else. The whole tables food constantly sat empty for 20 minutes or more before even being offered a refill. Eventually our waitress disappeared totally once everyone was done it took 35 minutes to get someone to bring us a bill! Inall this not even a manager stopped by to apologize. read more

This place needs new management. Entire staff is poorly run. Waited forever just to be greeted at our table and they weren't even busy. Food came out cold and the manager decided to tell me it wasn't while digging his fingers through it. He then returned to the table to berate me that the sand which was fine but nevertheless he would make me another one but it would be the same. Who argues with their customers and makes a scene. If my kids had not been with me, I would be in jail for assault. This dude embarrassed the shit out of me when I just wanted fresh food. Fuck Chili's read more

Love this chili's! So friendly and clean...the only thing is if you come on the weekends, the wait can be long.

Minnie in to go is excellent!!! My First time ordering to go and she's made absolutely everything simple. She's helpful and polite. Today I'm especially thankful for her service. I will return here to this location specifically for her service. read more

We ordered quesadillas, pasta, and chicken enchiladas. It's not been 36 minutes since we ordered. There are two other tables in the bar and it's the slowest I've ever seen this location. Our server seems nice, but he didn't even tell us why our food was taking so long. We've been here four times this month and it's never taken this long for our food. Extremely disappointed and will not be back. read more

I have been to this chili's a few times before, but tonight we had outstanding service by Eric! Eventhough, he was was taking care of the whole bar area he made us feel like we were the only people in the restaurant. read more

What do I love most about Chilis.....the consistent menu and overall food. I am a huge fan of the explosion salad. I have probably ate that salad in 30 states or more. The one difference the locations can have is obviously staff and cleanliness. This locations staff is spot on...attentive, accurate and they all look to be enjoying their jobs. Great hospitality. read more

Pretty standard chili's food. Service is ok. It's a great spot for happy hour specials. Food comes out pretty quickly. I usually like to sit at the bar or bar area but it's sometimes hit or miss with the bartenders. read more

I'm usually a fan of Chili's but maybe it was because I was short of patience that this one pissed me off. We walked in and stood at the front for at least 3 or 4 minutes waiting for the Hostess to even appear. She fumbled around for a good minute, like she had no clue what was going on, and then told us to follow her. She seats us. We sat for ten minutes. No one came or even acknowledged us. I looked at my friends and said "Not Impressed, it's been like 10 minutes. Am I just tripping?" One of my friends said, lets go. So we did. We walked out and didnt say a word. Not impressed in the least. read more

We love this restaurant and the gentleman bartender Zach! His customer service is off the charts! Always great service.. tonight, Sunday night it was cold and we decided to grab some soup before a busy week. Bartender was lousy! We were put on a waiting list and after 25 min of waiting, watching EVERY SERVER walk past dirty tables and into the kitchen empty handed I asked the bartender if we could sit at the bar Booth. He said he thought it was open seating and that we could have it once the table was clean, mind you, it was dirty when we got there.. so 25 min later and 5 servers later, we were waiting by the table. A server approached us and said it was not open seating and told us to check with the host. I explained that we had done that and we were given mixed information. We go back to the host stand and ask the host who then explained she would sit us there once that table was clean, that she did have a server in that area. We wait another 10 min while everybody walks by dirty tables, yet is headed to the back.. where dirty dishes go.. and finally we left. What a shit show! Almost 30 min to even be seated because of dirty tables.. not a line out the door, not a long wait, just us and 1 other couple and tons of empty dirty tables. So not only can we not eat.. but the people who are eating are doing so around trash. They gotta do better.. period. read more

My fiancé and I came in and we were immediately sat down. Took awhile for the server to get to us but we were in no rush. We got the triple appetizer plate with the Southwestern Eggrolls, the mini sliders and the aeesome Blossom Petals and they were amazing. Then we ordered the grilled avocado sirloin medium rare and they cooked it perfectly. My fiancé got the spicy shrimp tacos and he loved them. We were too stuffed the finish ! It was about $50 for 2 and we also had two margaritas ! read more

Here at chilis for the millionth time but first time trying the enchilada soup and it was great! I will definitely have it again. The workers are always friendly and helpful. Restaurant is always clean too read more

Pretty weak service. Took a whole 30 minutes just to come and ask for drink orders...also not a fan of them shoving that tablet thing on the table and expecting me to know how to use it with no explanation. read more

I always pick chilis on stassney .. But Thursday í really did regret it the service was slower than ever had a new waiter wasn't doing well at all .. On top of that my food was super cold... Don't know if ill be going back read more

Horrible Service I use to go a lot bc near me and quick to drive too but in the last yr place has gone to hell..bad service bad management. Went today waited 45 mins no server or drinks went to bar to order and maybe give hint..but nada still ignored had 3 servers pass me without a word. Spoke to management after pulling him away from flirting with underage girls and he just gave basic apology and moved on like a oh well you aint the only customer here someone gonna pay for this bad service..smh Also has plenty of time to view cooks and kitchen staff..lets just say NASTY wont get into detail of what I witnessed but very disturbing how UNSANITARY staff is despite pandemic..just a peek no gloves and cooks and waitress not practicing basic cleanliness who sits on counter where food is served??? Why have masks if not on properly? Staff is messy clothing wise dirty and sagging make sure ur underwear are clean if you sag your pants. read more

They've made several positive updates over the last year. We enjoy going here again but miss the awesome blossom!

The food here is consistent, you know what to expect. The service is what can vary drastically between servers. I've had really good and really bad. read more

I haven't been to Chili's in a longtime and I can't say I'll be back anytime soon. The waitress was pleasant but the food was sad. The queso was more thick, cold enchilada sauce than cheese. The fajita toppings were sparse with about enough for a taco. We asked for more sour cream twice and 1 of us got the cheese. I could go on but I'll skip it and recommend you do as well. Go to Trudy's, it's next door. read more

20210908 I'll be honest this is a little weird for me because I love chili's, now the thing that felt weird is that it was a long day for me today and I called to place a to go order and the guy said that he was too busy and didn't have time to put in a to go order but I could always go on the app or call back later. While it's not the end of the world, what's the point of answering the phone just to say that he cant do his job? So I pulled over to use the app since I was driving (hence calling in). so I put in my order, when I come in not only was the restaurant slow and there weren't many orders, yet someone said they were there waiting for 40 minutes, but I saw that the guy that was doing to go had his airpods in.... so he doesn't have the time to do his job but he can listen to music I can also say I'm actually disappointed and will probably not be back to this particular chili's again...I myself come from the service industry....but this was the worst read more

Service at the bar was fine, and the burgers were good also. Manager spent the entire time in bar area though and it was apparent that there were multiple issues in the dining room as I witnessed 3-4 guests get up to tell there server something. read more

My first place to have drinks when I arrived in Austin... My buddy brought me here because he knew we would get great service from Zack at the bar. Kudos ! read more

With all the good restaurants in town that we could've gone to - we went to Chili's - Won't be returning.. The restaurant was mostly empty - took forever to get our food - won't get into details but again We won't be returning to chili's read more

On 6/17/2017 Our service was great! Our waiter was very tentative to us and came by every 5 minutes it seemed to check on us. We had multiple people walk over and ask if we were okay & if everything was going good. Didn't catch any names but I will remember faces! The food was great and the drinks were awesome! Definitely recommend and will be returning! read more

I've been this Chili's for a while now and what keeps me coming back is the consistency of service I get from Zach. Despite me being quiet and not that talkative, he still does a good job of checking in with me and making sure I'm good. I appreciate how consistent he is and what a good job he does despite how busy it may be. read more

Friends and I went to dinner at chili's recently, as all of us could not decide what to eat and chili's typically has a variety of foods to please the undecided. Our server Matt was one of the best servers we have ever had. He was so friendly! He greeted us and promptly brought us our drinks and appetizers. He not only served us our food, but genuinely took care of us and was very attentive. Our food was delicious! The boneless buffalo wings, house salads, chips & spinach dip were genious! Also the monterrey chicken platter my friend got received grand reviews. I definitely recommend this location and this server, before we left we asked if he was the only matt so as next time we could request him, they said ask for Matt H! read more

I was here Wednesday with my boyfriend, his 2 coworkers, and their daughter. Our server smiled the whole time, was quick to joke around, kept our drinks topped off, and kept the guys' beers coming. I feel terrible for not remembering her name, but she had these huge orange metal earrings that I thought were very pretty. My salmon was flaky and crisp on the bottom. Delicious. read more

Got here at 1:30, not busy, service is pretty bad. Just not real interested in their customers. Chad the manager is friendly, apologetic and professional. Sadly, he probably has plenty of practice being apologetic... read more

Went to chilis for the first time with my best friends, and everything was horrible. My silverware came out dirty, my plates wet. The food was extremely salty, and came out wrong. Completely mislabeled on the menu that if was beer battered chicken. My best friends steak came out horrible. The sweet tea was watered down. The employees acted as if they didn't want to be there. She also put her arm in front of me and Reached across the table to fill my glass. It was disgusting. I never want to go there again. read more

Food is nasty. And the table service is trash. And she stole my change. And it was on Fathers Day. Wow. You go to pay for quality food and get a bad taste in your mouth. Broccoli was dry. Ask for medium rare stake. It's totally raw. Can see blood. She argued with me. My wife corn was dry. No moister at all. Totally un satisfied read more

Horrible overall experience can't cook a good stake and give you 4 small hard chipotle tenders with my plate and worst celery sticks ever. Only seen my waitress twice once to ask for the order which she only understood half of what I told her and at the end. Couldn't even tell her about the specs I had in my water I would never go back and FYI if you see someone having a birthday you might as well turn around cause that's where all the waitresses will be all night. read more

When you sit at the bar for 20 minutes without being greeted then told they can't take a to go order. You get up and leave. Two people where behind the bar in that 20 minute time span. Neither greeted me. read more

it was absolutely horrible the food was cold service was bad everything was just bad about this chilis never comming again to this specific chilis. gross read more

We like the food but this hostess has to go. She needs to open her eyes and not be skipping people. Sunday evening dinner won't be ruined by her though read more

This two stars review is all about the lunchtime hostess. I've gone here for lunch for the past 2 weeks and I'm done. The first time I came in for lunch there was no one to seat me. The bartender came from behind the bar to seat me. On my way out, I normally say good bye to the host. I said goodbye and she completely ignored me. She was looking directly at me and did not respond. Today I had to go to the ladies room before I left and she actually touched me and pushed me out of the way. She legit put her hand on me. I stopped and turned around and she said nothing. I'm basically done with this place. read more

I DON'T recommend. I haven't been to chilis in a while and decided to give it a try. I was sorry I did. I ordered online: original chicken crispers, with extra ranch, corn on the cob and loaded mashed potatoes. Also ordered chicken bacon fajitas. I arrived within the 20 minute window. The cashier was not rude but not friendly. I checked my order before leaving and they forgot the extra ranch. Cashier seemed annoyed she had to grab another ranch cup. The chicken crispers were not fresh and tasted stale like they'd been sitting out for a while. Almost ice cold by the time I opened at home and I'm less than 5 minutes away. Mashed potatoes were still warm and very good. Corn on the cob was lacking in flavor despite online description of season salt and butter. Quesadillas were meh. Overcooked, hard tortillas with very little cheese and meat. One triangle just had a large chunk of gristle and a few bacon crumbles with no cheese. read more

If your coming here on your lunch don't bother. They always have 2-3 waiters and it takes longer than 30minutes to get your food with the place not even half full. Last time I'm coming here. read more

I love Chilis and I crave it a lot. However, this restaurant ruined it for me. I've been two times. Both times, the service was slow and the waiters were un-attentive despite not being busy. It was so bad that the bar tender started waiting on us from the other side of the bar (we were in a booth in the bar area, not at the bar). I ended up giving him the tip instead of the waitress. The second time I came, there was a dirty diaper in the middle of the sidewalk right in front of the door. I tried hard not to think about it so that I could stay and enjoy my meal. 45 minutes later, when we left the restaurant IT WAS STILL THERE! That's disgusting. There's really no excuse as to why it shouldn't have been cleaned up. Needless to say, I will never eat here again. read more

After waiting about 15 mins to even get asked for our drink order we finally got up and asked the hostess where the waiter was. 5 mins later she came and asked us finally for our order, then we asked about a free appetizer coupon and she rudely told us we couldn't use it. She took forever after she got out drink order to bring them to us. I get places get business by it was 9:30pm on a Wednesday and the place was dead. I will never come back here and If people suggest this location I will tell them that the service is highly rude! read more