This is the worst situation I have ever had with a retail store and I think EVERYONE should think it over before shopping at this store. Per previous post, I went into the store and they did not have the dresses I wanted so Carolyn ordered two of the same dress for me online. But when I received the ordered there was only one dress. I called then store, they referred me to customer service. Customer service said it might be lost in the mail. So I called my store again. They noted I was short a dress. Two days later, Carolyn called me and said the reason I only received one dress is that she had given me the other dress at the store and I left with it. ABSOLUTELY NOT TRUE. She never gave me another dress and I have never even seen that dress in the store.
Then Carolyn began to insinuate that they had to check the surveillance camera because she is certaIn THAT I WALKED OUT OF THE STORE with the dress. I encouraged her to do that and she kept saying that she would check the cameras . I then asked her if she was insuating that I had taken the dress? She said she would check the camera. Apparently neither she or her boss Lindsay has checked the camera or they would know how wrong they are.
Later, Lindsay the manager called me and I told her the events. I really wish both Lindsay and Carolyn, would look at the surveillance camera and they would see they not only owe me another dress, they owe me an apology. I have never stolen anything in my life, I am still short a dress and I do not appreciate Lindsay and Carolyn suggesting that it is resolved.
I own thousands of dollars of Chicos clothes, I am one of their most loyal customers. When Lindsay apologized and said she would speak to Carolyn about it I trusted her to do so. It is true that I have told all my friends about this because they need to know that is how Chicos is now doing business.
I am not one to hold a grudge and besides I love Chicos clothes. Just not the attitude at this store. Today, I thought it would be OK to go back into the store because I was of the belief that Lindsay had resolved it all. Instead of that, it was a disaster.
When I came in a friend was in the store and a male sales clerk who works there saw me and he knows who I am. Obviously this situation is well known through out all the staff as he went and got Lindsay.
Lindsay started out by saying that she had spoken to Carolyn and that it was just a miss understanding. Apparently NO ONE has really checked the security camera or they would KNOW that I did not walk out with a dress and they should apologize. Instead she continued to defend Carolyn .
At that point the male employee went outside, and he was obviously doing something behind us through the window that got Lindsays attention as Lindsays started to laugh and then apologized that she was distracted. It becsame apparent to me that the entire staff thinks I am some sort of problem customer. I NO LONGER TRUST LINDSAY, to handle this professionally or ever make it right.
Lindsay told my friend that I should not be telling others about this event. Really? All my friends shop there and they need to know that in this store, the customer is NOT right, nor is the customer first. I can not imagine how I could ever feel good about the staff or management there again. How could I ever trust them. And I am still out of a dress for $80.00. I was there most loyal, and frequent customers. But no more. And others need to know it. read more
