One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

Great people here. Very honest and take their time out to talk to you about any issues. I'm a lifer…read moreand will definitely recommend them to others!

This repair shop was great! The experience of booking my SMOG was super easy and was able to change…read moresome info after booking by texting the help number. the staff were friendly, the wait was short, and the waiting area was super comfortable! also the prices were very reasonable!

Took my vehicle in a for a coolant leak. Vehicle was diagnosed, estimate was provided along with…read morepictures of the issue, and the repairs were completed within the timeframe provided after authorizing. No issues with the work or the experience inside the shop. Would go back again with any future vehicle repair needs. Thank you!

I needed to have maintenance done on my car. I was unsure of what needed to be done . I found…read moreJeff's Mobile Auto Repair , and will never go to a shop again. Jeff came to my home , and after a thorough inspection he let me know exactly what he recommended I should have done . He even explained in detail , so I understood . Jeff informed about the cost , and time frame of repair needed. True to his word it was done in time he said, and the cost was exactly what he quoted me. No surprises or unneeded services . Amazing quality service all around. Jeff is very professional, personable , and honest . I will be recommending him to all my family and friends. Thank you Jeff for your quality work , and for going above and beyond . You have gained another loyal customer. Kim Chico , Ca

Jeff is just as knowledgeable & experienced as any auto mechanic shop, but he is straightforward…read moreand helpful, and works with a strong moral compass. Most auto shops have to pay at least a dozen employees and pay rent so they jack up their prices or offer services that don't really need to be done. It's just business. But thankfully Jeff doesn't run like these places. He took care of my car's needs efficiently and at a fair price. My fiancé and I are so happy we found our auto mechanic! As far as the negative reviews go, they are unfortunate, but they're also years old... it's absolutely apparent he took them to heart and adjusted himself for the betterment of his business.

Family friendly, honest, fair and reasonable pricing for services…read more I brought my Nissan Xterra XE 4WD in for an oil change, brake and suspension inspection. I was experiencing braking issues and lots of road bouncing ride issues. Issues found were that shocks front and back, upper and lower control arms, and axles and swings links were extremely worn and damaged. They fixed and replaced and did a spectacular job. I highly recommend them for all your vehicles needs.

I just had a new alternator installed in my 2021 Toyota Avalon by L.E. Automotive and the entire…read moreprocess was smooth and went really, really well. I didn't expect to have to have any work done on a car as new as mine and when I called for an estimate, Lynton was quite surprised by this as well but offered a free diagnostic on my car for me. All 4 of the other repair shops I called wanted $80-$90 to diagnose my car's problem. Lynton was up front and fair and gave me a really decent quote to repair my car. I will only take our cars to L.E. Automotive from here on out. Great customer service and fair pricing!

Fantastic. Bought my son a 1971 Plymouth and several shops in town said they wouldn't work on it…read moreas it was "too old." What that tells me is some other shops are "too young" and won't work on anything unless it plugs into a computer. They are very knowledgable, honest, reliable and on time. The car is in good shape and didn't need a ton of work, but for the initial check up and tweak, they were fantastic. A few months later, we wanted another quick look - and they did it FOR FREE. If you are looking for a mechanic you can trust in Chico, you have found it. I'm very pleased and he will get my business not just for the old car, but for my brand new truck.

Gary was very nice, don't feel like he was trying to over charge me and got me in and out the same…read moreday with no appointment. I REALLY appreciate someone like this for my older car that I can build a long term business relationship with and that I can trust.

I believe this is my 3rd-4th time, having brought vehicles to D&E Auto Repair, for inspections…read more.. And it's been a pretty easy breeze each time. So from my times here, I can say that the staff members have all been very attentive & easy to talk to, (ask questions) & knowledgeable. They all seem to work seamlessly together & be on the same page, which definitely seems to speed up any possible wait times. I am always pleased with how smooth and quick the process is and I'm back on my way again. Also, knowing that I won't be pressured into all the dreaded unknown upselling (I have always seemed to run into with a few other companies) puts my anxiety in check! I feel more comfortable & confident knowing they will be transparent & straight up in their findings & I won't be price gouged or told some bs, that will leave me feeling uneasy & unsure on my drive home. I would definitely recommend trying them out... whenever the "looking for a good mechanic" topic comes up, I drop my D&E chime in... okay, this is why I don't leave reviews (because being an over thinker is exhausting) it's a lot to read, but I usually won't take the time to do reviews... so if I do, it's been a standout good experience or the complete opposite. I am impressed with D&E & I hope it helps someone else out, if you find yourself one day, frantically flying through all the different auto repair companies on here, you just found one... call or drive over to check. Oh & I also really like & appreciate the technology they use... they send you text message updates and pictures with explanations of what all needs to be fixed as well as the rundown of the entire time spent looking over your vehicle and findings or not- it's PRETTY GREAT!

Gotta agree with Mark F here in the comments definitely another bait and hook auto shop been there…read moretwice now with 2 different cars but the last time I went in it was for a routine oil change and when I get my car back it took 3 times to start and now I'm going to another auto shop to get my starter fix and all they can say is "oh I think it's a coincidence" like really didn't have a problem with it before I brought it in for an oil change and then on the other car they charged us a fee for looking at the radio to see what's wrong with but they still couldn't even tell us what's wrong with but yet we got charged. Another thing is bill and the other lady are very rude at the front desk and obviously the mechanic doesn't know what he's doing Would not recommend this place to anyone if I could give zero starts I would.

Quality mechanics. Stand by their work with "Affordable" prices…read more Jim's a good man -highly recommend!

These guys are the best. Jim does a fantastic job with communication and will use for years to…read morecome... Best in Chico as far as I am concerned.

I live out of town and needed my headlight bulb replaced, I bought my bulb at Auto Zone and the…read morefella there said he was not going to be able to replace because it was going to be hard to get to it. So I took my happy self back to work and I glanced over saw Jay's Automotive to my right and decided what the heck I'll pull in and see if they can help me, well this very nice man went over and beyond my expectations, it took him maybe 5 minutes from start to finish. THANK YOU JAY!! I highly recommend Jay's Automotive for all your car repairs.

If you need your car serviced, Jason Jay owner of Jay's Automotive is the best. He's an honest a…read morefair mechanic. You can trust him to give you an honest opinion of your car's repairs and a fair price on the service you need. In today's market, it's what you want and need. His shop is conveniently located on orchard way across from from the bowling alley.

An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Took my Diesel Ford F-250 to get smog checked, staff are friendly, got me in and out in about 1…read morehour.

Our 06 Prius had a complicated elusive electrical problem. 2 Toyota dealerships couldn't find the…read moreproblem with their diagnostic equipment. Jerry's, who specializes in Toyota hybrids, persisted, checked with other specialists and found a rare problem with the replaced transmission! During the repair, Jose always kept us updated. No ghosting, like the local dealership did. No wonder they have such a high rating. They deserve it!!!