One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

Great people here. Very honest and take their time out to talk to you about any issues. I'm a lifer…read moreand will definitely recommend them to others!

These guys have consistently provided me with fast and efficient services for years! Trend…read morecontinues today when I went in for service and had another stellar experience, courtesy of technician Leonard. Leo firstly greets his customers with a genuine smile, made me feel welcome and in good hands in this professional environment. I was provided with additional information, clarifying possible services my vehicle required and the "whys" behind them. Managment (woopsy I didn't catch the name) was also very kind, informative and makes it a point to connect, and check in, displaying excellent customer care. In no time I was back on the road, my vehicle running smoother, feeling good about what I paid, as opposed to what it would've cost me at a dealership. I will continue to utilize Oil Changers for vehicle maintenance in the foreseeable future, and would highly recommend!

I used to get my oil changed here and I thought they did great work, but I recently went to have my…read moreoil changed in my Dodge Ram Diesel and there was a totally new crew who didn't seem to know what they were doing, so I left. I went home and changed my own oil and found that the oil level was [way] overfilled. In other words, the last time I had my oil changed at Changers, they way overfilled the oil. Additionally, when I had my oil changed, I had my fuel filter and water separator changed. I went to change these myself and it took me nearly an hour to get the filter (engine filter) element out of the housing. This filter has an oblong opening so the filter element should fit in only one way, but apparently the guys at Changers just jammed the element into the housing; literally shoving a round peg into a square hole. I have changed these hundreds of times, and they should be very easy to just grab and pull out. In this case, I had to get a plyers on the element and work as hard as I could to finally get the element out; ridiculous! The water separator was even worse! This is like an oil filter. It only needs to be hand tightened. Again, I have done this procedure hundreds of times and normally all I ever have to do is put an oil filter wrench on the separator and it easily comes loose, then replace the separator and tighten hand-tight. In this case, I had to fabricate a breaker bar that I could fit into this area and use all my strength (I am strong) to get this loose. These guys must have tightened this up with some kind of wrench. I have never seen such shabby work in a so-called professional shop. I would not recommend this establishment. Give them a chance and they will damage your vehicle.

got an oil change here... Went to Subaru for an unrelated…read moreissue... Subaru took pictures of an incorrectly installed oil gasket and repaired... Reached out to the owner with the information and requested a refund... Owner blamed me and refused to refund my money... now I have to go to court for their lack of proper installation that could've been VERY costly if not caught. I'm surprised they aren't willing to do the right and honest thing and are making me sue them. Frustrating and time consuming. see you in court Charles Ganzer!

Omgoodness ! I absolutely love this place and these fellas that work / run the business . So…read moreefficient, courteous , professional, time efficient , cost efficient, skilled , and so much more .... Did I mention .... how kind and helpful all of them are ?!? !!! Because THEY ARE !!! They go above and beyond by providing all the extra touches while in the service bay , all with a smile and a chuckle . Can you have a better environment as a customer and or staff ???? Nope ,! They certainly set the bar high! !!! My only complaint or suggestion of a way to make it better would be ... if they could do every point of services in/on all my vehicles), I would trust and go to them , in a heartbeat. And yes I am just a loyal customer lol . But they always wow me ! So why not share the goodness. Thanks a ton fellas !!!! Rickey , Chay ,Phillip , Sergio , Ghat you all are so stinking awesome , every time !!!

This repair shop was great! The experience of booking my SMOG was super easy and was able to change…read moresome info after booking by texting the help number. the staff were friendly, the wait was short, and the waiting area was super comfortable! also the prices were very reasonable!

Took my vehicle in a for a coolant leak. Vehicle was diagnosed, estimate was provided along with…read morepictures of the issue, and the repairs were completed within the timeframe provided after authorizing. No issues with the work or the experience inside the shop. Would go back again with any future vehicle repair needs. Thank you!

everyone was super friendly and on top of things! they got my oil change done very quick!read more

Came in for an oil change and was very satisfied with the service. I used a coupon from the website…read morewhich saved me $15!

An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Very friendly workers and they got the job done! Will continue going back. Corey the store manager…read moreis very professional.

It's been a few months since I had these folks install my new tires, and they just texted me to…read morecheck on how well they are performing. We'd be a lot better off as a society if all companies were doing this. It's what real customer service looks like.

Looks like the day I bought it!…read more My car was full of four years worth of dog hair, dirt and grime from camping trips, and a pretty gnarly smell. There were also mineral deposits from sprinkler water that seemed to be baked on permanently. I really couldn't believe it when I saw the finished product. The car looked brand new. Lynton is awesome. Super nice guy, kept me updated throughout the process. He was upfront about pricing and the quote was accurate. Great deal for the amazing job he did. Thanks!

Family friendly, honest, fair and reasonable pricing for services…read more I brought my Nissan Xterra XE 4WD in for an oil change, brake and suspension inspection. I was experiencing braking issues and lots of road bouncing ride issues. Issues found were that shocks front and back, upper and lower control arms, and axles and swings links were extremely worn and damaged. They fixed and replaced and did a spectacular job. I highly recommend them for all your vehicles needs.

Friendly welcoming team. They had coffee! I appreciate the information and updates I receive and…read morefeel confident every time I leave. I trust my maintenance care at this Jiffy Lube location.

Everything was spot on!! Very attentive and excelled with Service, Quality, and Value!…read more Very happy!

We were recently very fortunate to have our vehicle serviced under the direction of Luke at the…read moreChico location. We had been having some ongoing issues with the vehicle and our experience at Pep Boys was not going well. Then, Luke came on board, was very responsive, very knowledgeable, and, best of all, took complete care of our problem. I also very much appreciate that my teen daughter was able to go in later and advocate for herself and her vehicle because she felt comfortable with and heard by Luke. She insists on having no one else take care of her Jeep now. We can wholeheartedly endorse the addition of Luke to the Pep Boys store and recommend him whenever we get the chance.

Luke and the staff at the Chico Pep Boys are amazing. They have gone above and beyond! I highly…read morerecommend them. Thank you so much.