I just went through the drive through at Chicken Express here in Lufkin. I had ordered a number 1 which is a 4 pc tender with gravy or sauce and biscuit or a roll. I ordered gravy and a biscuit to go with it. The biscuit was so old you couldn't even eat it. It was like it was a warmed up biscuit from days ago. The chicken was fried so hard you could hardly chew it and the meat was extremly dry from either fried too hard to cooked previously and dropped in the fryer again. At the price they charge for a meal I will go to Popeyes or Church's. I will never go through that again. read more

ordered two three piece meals #3 today and they were not what i consider worth what i payed for. ive been to the place many times 50 plus and today was not good. both orders were two wings and a leg and super small plus over cooked just plain bad for 28.00 you got to do better chicken express you havent lost me yet but close 1star read more

Consistently sour and inattentive staff. I ordered my family meal and an extra 2 fish filets. The untrained person "greeted" me and took the order. Of course, she got it wrong the first time. I had to correct her. After I placed my order, I asked for a small generic cup for water. She told me she would charge me for the cup price of a drink. Great customer service. Next time, if ever, I'll bring my own cup and just take whatever I want. BTW, the two fish filet sides for $8.29 ...thin, overcooked, no tarter sauce. You, the manager and your staff pretty much suck. There are plenty of other choices in Lufkin for fried chicken. Yours is permanently off my list. I'll leave my experience on Yelp and wherever I can to make sure to help drive customers away from your store. read more

Had to return the 2 chicken breast because they were burnt, hard, dry and nasty tasting. Then as we just set down after getting the a chicken replaced with what was not much better. They began mopping the floor around the tables with hot pine oil and water. We had to leave because at that point the food even tasted like hot pine oil. For a person with allergies to pine oil they seemed to not really care at all that it had ruined this visit for a customer. This turned into a bad experience very fast. If this is the way that the chicken is cooked and severed now then I suggest that everyone go somewhere else especially if you plan on eating in. This turned into one of the worst experiences ever. This place was once a good place to eat moist good portions of fried chicken and sit down and relax while doing it. I would not suggest it now. Hopefully this was just a bad day for the employees and restaurant but I doubt it. But one thing for sure I will not be returning to this restaurant I will go to Church's, KFC or even Popeyes.At least the 2pc order came with a 32 oz drink to wash down the nastiness.. It looks like corporate headquarters's needs to make several anonymous orders at random times and dates and such to see what is happening the quality of food, restaurant and staff. Maybe they need better managers and staff. Something is wrong and needs to be fixed. To many bad ratings for some reason. Hope corporate is reading this. read more

Essentially everything was less than desirable. Dry chicken, greasy pork portion, sizes, and horribly unhappy staff.

place needs to be shut down me and my friends went and ate there now all of us have food poisoning and the service was awful are order was done wrong not once but three times it is not worth it. read more

I haven't a clue what has transpired in your quality, taste, and excellent service but please keep it up. As far as I am concerned this chicken place is the best in Lufkin; all the other chicken places just need to close their doors. If I could I could I would give Chicken Express a (10) rating..... read more

They were out of fish so I ordered a 2 piece chicken tender express. I received just chicken, no rolls no gravy.

This place is the worst. Toilet in men's room is broken, won't flush. My granddaughter says the girls was hideous. It was too. Old to eat inside and water dripping from the ac vents was standing in one bench. I ordered a 3 piece dark meal and got two extremely dry white meat pieces, also had to go back and wait for my side that didn't come with my meal. I ordered a biscuit and got a roll. My wife did not get her hushpuppies either. Sitting outside a lady drove up with her order and she didn't get her okra. This is the worst place I have seen in a long while. Just hope I don't get food poisoning now read more

Wish I would of read the reviews before stopping there. Chicken was way over cooked. Several people waiting over 20 minutes for food. Would not recommend. read more

Just have to go along with others. Place is a disaster . Order wasn't right had to go back three times to get everything right . Chicken was delivered with no vegetables and no roles . Person who delivered food had an attitude like your bothering me go away . read more

Its 11am and Chicken Express tried to sell me old chicken that was brown and dried out. I fly in to Texas from Las Vegas to visit my family once every two months and I enjoy the chicken. I know this chicken was not fresh. Please stop selling old chicken from the day before or even hours old. I want to continue visiting your restaurant Chicken Express. Shame on you. read more

This girl at the drive through was so focused on weather I wanted a biscuit or a roll that she refused to answer any other question till I made up my mind! Either she was having a bad day or she's clueless to the act of customer service. SWEET TEA WAS AMAZING (as always) Advice to this store front. 1) your rolls were greasy as crap. Fix that. 2) help that girl with her customer service, but the guy was great! He deserves a raise! -Sav & Jade read more

This is my first time (and definitely the last time) I get food from this joint. I got a family meal, 8 piece for 18 dollar with tax which ended up in the trash can. Never have I ever had anything in my life wit this much salt. Don't get me wrong. I season my food with salt, sometimes add a bit extra but this was to the extent that nobody could eat it. We even tried removing the fried part to ear the meat but that one was also salty. Horrible experience and a total waste of money. read more

We were there at 12:30 .It was busy but not overly so. The clerk was very polite and knowledgeable.Our food was brought promptly. I ordered the number 1. My sister ordered fish pickles and poppers I had French Fries with mine. My chicken was barely warm . The same with the Gravy. We each ordered a biscuit. One was delicious. The other was obviously yesterday's,as was the chicken I suspect. We have eaten in Beaumont Livingston and Conroe and never had a problem. As I was leaving I took note they had several pans of chicke fried up and not that many customers. I feel that what we paid was totally wasted and would never eat there again. Their help needs more training on cooking in batches and not cooking so much it is served cold. read more

Chicken Express has really good chicken strips. I typically order them in large quantities when feeding multiple people. They are always a hit. Their biscuits are delicious. Their sides seem to always be fresh too. it is rare for me to dine-in at this establishment but as far as picking things up to-go, I have been very pleased. Also, on a couple of occasions, they have delivered for me when I have really large orders but I think it was a courtesy and not a part of their normal operations. Thanks, Chicken Express for the really good customer service and the tasty strips. I'll be back. read more

We have been to the Chicken Express in Livingston and it is good. This place is not. The chicken is not cooked to order. They had loads of chicken lined up in the back they had cooked ahead of time. This is not the way to turn out good product. I almost walked out, but my wife wanted to stay. You get product that has been sitting under heat lamps. Chicken is therefore greasy and gross. You know that taste chicken gets when it sits around. It looks bad and tastes bad. The mashed potatoes are, of course, instant, and the béchamel sauce is a lumpy, greasy mess...it is not homogenized. Coleslaw is good. I got a biscuit and it was inedible. I almost never throw any food away. I dumped half of this and will never be back. Disgusting. read more

Middle of the road chicken place. $1 large drinks all day. Chicken tenders with a side of gravy is the best thing on the menu. The regular fried chicken is okay, and they have a Tuesday special with 2 pieces of dark meat chicken for 99 cents. read more

Chicken Express - a closeup of a cup of chicken express - American Near Me - Lufkin, Texas

No one on the staff was wearing a mask. They forgot half the order --no family coleslaw and green beans. Food is tasty but such lack of focus and disregard of healthy practices mean we won't be back soon. read more

Employees act as if you're bothering them & they have no desire to be there. Food was cold, and biscuits were not done. We will not be back. read more

Just stopped at the Lufkin location since we are officially out of the mask mandate. I have been visiting Chicken Express locations for more than ten years, this is the absolute hands down worst of them all. I ordered a four piece tenders and a two piece snack pack along with an additional side of okra. The tenders were so small my little finger is actually bigger than each of them. The "8 piece corn nuggets" side item only had six pieces in each order despite having watched them come straight out of the fryer. Not only was the exterior not clean but what I could see of the interior was not clean either. Clearly there is a distinct lack of management at this location. I will make it a point not to return here. They certainly do not follow the precedence set by other locations I have visited all over the state. read more

Really enjoyed th tenders,staffing was nice. Too much grease on fries. Exchange them but didn't eat them I just threw them away way to greasy and a bit expensive read more

Chicken Express - a plate of fried chicken and french fries - American Near Me - Lufkin, Texas

I stopped by for a quick lunch. They were out of certain chicken. The chicken they served was not hot and fresh. I asked for a replacement and it was not much better. The green beans were sloppy. This is a terrible location for eating fast COLD food. read more

This chicken express location is the absolute worst! The food is not fresh and the customer service is terrible. It is overpriced and definitely does not reflect quality. read more

Love all their food it's always hot and delicious exactly what I am craving their sweet tea is the best in town and they serve it by the gallon! There fries are right up there with McDonald's for me mm read more

I ate a chicken express before so I had a taste for it, didn't bother to look at reviews because I love it....I should've looked. The chicken had no taste and the fries as well. The only thing on point was the sweet tea. I will not return to this location again. read more

I love this place. Chicken is very fresh! Gizzards are second to none. If I'm in east Texas and I want chicken or gizzards, this is the only option! read more

We've ordered a lot of take-out from Chicken Express over the last few months, Two-fer Tuesday can't be beat, and they have earned those extra two stars back. They stay consistent as they've been over the last few months and we'll keep ordering and they might even get another star! read more

One of the best chicken places you could go to. Food is always fresh, it's nice and hot and it's finger licking good.

Today I had the worst visit a person could have . The service at this place stinks and the chicken is cooked with so much salt it will make your eyes pop out ! Its a waste of time and money stopping here , your better off cooking your own chicken ! This Business is not BBB Accredited read more

Wow !!! The WORST chicken restaurant in Texas. Room temperature greasy chicken, cold limp fries, and the Biscuit was tasteless. Three number 8,s, 3 large cold drinks for $38 dollars. read more