Chick-fil-A

90

514

1157

3 months ago

Very busy at lunch on a Friday, but service was fast, our order was right, and our food was hot and delicious. This Chick-fil-a location does it right! read more

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Brittany T.

183

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2 years ago

Stopped here on a road trip. Staff was super friendly and food was great as is typical of this chain. I tried the limited time pineapple dragonfruit lemonade and it was super tasty. Had it with the diet lemonade. read more

Chick-fil-A - Pineapple dragln fruit lemonade - Fast Food Near Me - West Memphis, Arkansas

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Doug.Tanya M.

0

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5 months ago

The employees at this location did not get the memo. The food was fine but every person working here seems miserable and they're borderline rude. In Georgia the Chick Fil A employees are overly nice and always say "my pleasure" to every request. read more

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Candace C.

0

3

7

10 months ago

Of all the Chick-fil-A's I've been to in my 40 years, this location is, by far, the slowest I've ever been to. There were only 5 cars in front of me, and it took 20 minutes just to get my order. I've never seen anything like it. My fries order was only half full, and my 8 piece nuggets only contained 6 nuggets. I will have to blame management for this for not training their employees to live up to typical Chick-fil-a standards. So disappointed. Save yourself the time, frustration, and money, and go somewhere else. read more

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Amy L.

36

843

2281

1 year ago

The seat and table were dirty, it smelled like the whole restaurant really needed cleaning, my gluten-free bun was moldy, there's artificial ingredients in all the sauces, even the salt! Styrofoam cups, in this day and age, unnecessary lids on dine-in bowls creating even more waste, food was lukewarm. Why don't you just cook at home? Where's the draw of chic-fil-a? I don't get it. read more

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Richard L.

0

49

15

1 year ago

Don't ever expect to get your sauces let alone a straw from this location... happened a few times now.

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David G.

5

50

10

2 years ago

Good food, but problems with our order. Using the Mobil ordering inside to dine in, our food arrived, but we didn't get our drinks. I had to wait in line to pick up our drinks - which had been prepared and forgotten about - and one of our drinks was missing. The kid's meal was missing the toy. It was kind of busy, but not so busy that the simple things should have been missed. read more

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Robert M.

38

1437

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2 years ago

Pretty good Chick-Fil-A. When you are legendary, the bar is high. Fast, good and would go back. But compared to others I've been in, it was slightly wonky in a dysfunctional way (separate Kane's but then merge? You have to be there) and it was the smallest chicken scramble burrito ever. Would return to see if it was a one off but not winning any franchise awards. read more

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Bridget T.

0

2

0

1 year ago

Local and this location is very inconsistent. 3 out of 5 orders will be correct the other two will be completely wrong. You might get fresh ingredients in salad then next time is old and soggy. Might get hot fries and chicken...Might get reheated scraps. Very disappointed when I don't get my order as ordered or how it should come. read more

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Benjamin B.

167

1077

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4 years ago

I have to say that each and every employee here is completely polite and considerate. Their offerings are among the tastiest fast-food that you'll find. Unfortunately, unbeknownst to me, my voucher/card/coupon for a free meal had expired, and the worker refused to make an exception. (I instead went around the corner to Kelley's Kickin Chicken, where I had a spectacularly generous meal of chicken tenders for less than $10. The owner was very accommodating.) read more

Chick-fil-A - sign located near drive through - Fast Food Near Me - West Memphis, Arkansas

Chick-fil-A - radar sign in drive through - Fast Food Near Me - West Memphis, Arkansas

Chick-fil-A - one of two menu boards - Fast Food Near Me - West Memphis, Arkansas

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Tony U.

407

1434

2137

4 years ago

Fairly quick and reliable service. The staff here are warm and personable. Coffee good enough but could be stronger. The breakfast here is excellent (I had the egg white sandwich) and does the job before the long drive up to St Louis. One thing unique about this drive thru is that the person behind the counter actually steps out to give you your order. Where I am from in the west coast, the person giving you your order was separated by a window. That little extra step to our car window makes the experience appear more friendly and genuine. read more

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Monique K.

0

62

4

3 years ago

Wanted to leave a review just to up the rating. Friendly people, fine bathrooms, Chick-fil-A food. What could be wrong? read more

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Bryan R.

22

227

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4 years ago

Have to start out with the obvious.....the food is always great. Couple issues, one of the kids got the wrong side since the cashier didn't change it. The floor throughout the inside was very slippery and could see footprints. Very surprised this place wasn't busy at all. read more

Chick-fil-A - ows a kitchen with a sink and cabinets - Fast Food Near Me - West Memphis, Arkansas

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Michelle W.

62

43

0

2 years ago

Slowest chick-fil-a ever. Sat in the drive thru line for over 20 min. Straight way to get out of the line.

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Alexis T.

54

184

444

6 years ago

Love my local CFA! They have gotten so good & the food is always yummy. They could improve on getting the drinks right. Aka....if I order sweet tea, I don't want tea/lemonade. K? K read more

Chick-fil-A - All the things - Fast Food Near Me - West Memphis, Arkansas

Business owner information

Jonathan C.

Thanks, Alexis! And sorry about your beverage! If anything like that…

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Courtney K.

425

196

184

5 years ago

Really clean and good service! Bathroom was very clean. Staff was friendly and offered refills. Would recommend stopping here if you like their food! read more

Business owner information

Jonathan C.

Thanks, Courtney!

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Becca R.

199

2

0

2 years ago

Rude customer service. Completely shut down the restrooms in the middle of a lunch rush to clean it and then ignored customer questions and comments. Waste of time. Waste of money. read more

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Alex H.

Elite 20

45

113

106

6 years ago

Came on opening day and was surprised by how organized things were! So excited we finally have a Chick Fil A in West Memphis! The service was great and the food was delicious! read more

Business owner information

Jonathan C.

Thanks for visiting! We're excited to be here!

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Scott M.

Elite 23

157

376

230

4 years ago

Good food. Gal at front counter very nice. Consistent food,fresh. Restaurant is clean inside.

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Reelle L.

2

161

36

4 years ago

Pulled up to the drive thru around 11am one morning and couldn't figure out whyyyyy there was No One in line!!!! It's a chick-fil-a! Their line are ALWAYS crowded! But after receiving my dry & poorly cooked meal, with flimsy fries.... I figured it had to be the reason. This sole location is an ANOMALY! THE FOOD SUCKS!!! Where do they do that at!!! HERE!! Don't waste your money! 1 star for the friendliness of the female employee whom first brought out the incorrect order! SMH! read more

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Phil O.

0

23

7

4 years ago

The food tends to be inconsistent but is generally good. I hate their homophobic attitude from corporate which trickles down to the individual shops but if you can get past that it's ok. read more

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Sandra P.

1

65

29

5 years ago

Thank you Chick-fil-A for believing West Memphis ! You are everything we know and love about your great service and delicious foods. Your employees are super nice and helpful. I love the kale and chicken summer salad. It's really good. Best of luck and I'll help by ordering often. read more

Business owner information

Jonathan C.

Thanks, Sandra! We appreciate your support!

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Kim D.

76

18

6

4 years ago

I will never stop at this chick fil a again. On Tuesday the staff taking orders in the drive thru appeared generally uninterested in you waiting in your car. I had logged a mobile order so did not need much interaction with them but as the lines were long so I had plenty of time to watch their behavior. The staff delivering the order was courteous and our order was correct. No real complaints. Our 2nd attempt will prevent me from ever returning and is the reason for the negative post, which I generally avoid! As we entered there was 1 employee behind the counter at a register another leaning over the counter talking with her. We were the only, 3 of us, in line and only one other in sight at a table eating. We waited and waited and waited. Several of the staff saw us and I can describe in detail what they were doing yet the staff behind the counter or the employee leaning over the counter did not even attempt to speak or even acknowledge our existence. My husband, after 5 minutes, suggested we leave. We went outside, got in our car and as we drove away, we could all see those two in the same position as they had been doing our 5 minute wait! Other staff were steadily fulfilling orders from the drive thru but the two we encountered will prevent any future stops for us. We are in the area anywhere from 2-6 times for athletics and are frequent chick fil a customers all over the state but will not stop here again! read more

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Latoya L.

0

13

8

6 years ago

Good food!! Love this place and happy their in West Memphis!! Whenever I come, the service is always good. The staff is friendly and my food is always hot and good. read more

Business owner information

Jonathan C.

Thanks for your kind words, Latoya! We're glad to hear it!

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Matt W.

0

2

1

6 years ago

As of writing this review, I have now been sitting in line at the drive through for 28 minutes. Still have not ordered. Chick-fil-A used to have standards. If this is the new standard you, I'll take my business to Popeyes. They're way less judgy anyways... read more

Business owner information

Jonathan C.

Sorry to hear about your experience, Matt! We hope you'll give us…

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Peter D.

1

67

25

5 years ago

Order phone app online for curbside pick up - missing spicy chicken burger so had to walk inside. Had to wait inline to retrieve my missing burger and still had to wait for my missing burger for about 10 minutes. Once home, we we're missing our Chick-Fil-A sauce packets. BAD service for expensive food. read more

Business owner information

Jonathan C.

Sorry to hear about that, Peter. We hope you'll give us another…

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Devon B.

0

27

10

5 years ago

This Location was understaffed and the woman who took our order was rude and rushing us. Definitely the worst run Chic-Fil -A that we have ever seen. read more

Business owner information

Jonathan C.

Hi Devon, so sorry to hear about your experience. We appreciate your…

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Dana S.

0

1

0

5 years ago

Placed a delivery order on the app. Order took an hour to delivery then it was incorrect. Tried talking with staff onsite and they were rude and would not correct the order. read more

Business owner information

Jonathan C.

Hi Dana, so sorry to hear about this! We had some technical issues…

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Jennifer B.

0

48

1

6 years ago

From getting into the line to getting my food, it took 45 minutes. No exaggeration. No apologies or comments from the drive thru staff. No way will I return, ever. read more

Business owner information

Jonathan C.

Sorry to hear about your experience, Jennifer! We hope you'll give us…

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Matthew M.

0

25

10

6 years ago

Mobile ordered a Large Mocha Cream Coffee at 10AM on a Monday morning for curbside pickup. Waited 20 minutes in my designated spot before going through the drive-thru. Then waited another 20 minutes in the drive-thru line to get my one drink. Slowest chick-fil-a i've ever been to and not sure why?? read more

Business owner information

Jonathan C.

Sorry to hear about your experience! We are definitely working to…

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Julana H.

0

24

2

6 years ago

Love curbside service! Always a favorite restaurant. These girls certainly get their steps in delivering orders!! Be sure to tip! Better make it a gift of paying it forward to the employees! read more

Business owner information

Jonathan C.

Thanks for the kind words, Julana! It's our pleasure to serve you!

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Diana L.

109

1

0

6 years ago

I absolutely love Chick Fil A but I hate going to this location because how slow service is. Every time I go is at least a 45 minute wait.

Business owner information

Jonathan C.

Hi Diana, so sorry to hear about your experiences. We strive to…

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Meri Lee H.

0

17

0

6 years ago

Super, super nice staff and 9 times out of 10 it's great, but three times in a row I asked for different chicken on my salad and they got it wrong all three times. Kind of frustrating but eventually, I hope, they'll get it right. I'll keep coming back! read more

Business owner information

Jonathan C.

Hi Meri Lee! I apologize about your orders being inaccurate recently.…

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Eric S.

0

14

3

6 years ago

Slowest service ever. 16 mins with only a few cars in line.definitely not typical experience

Business owner information

Jonathan C.

Sorry to hear about your experience, Eric! We strive to provide…

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Jessica S.

0

10

0

6 years ago

Sooo slow. Slowest chick fil a I've been to. And it doesn't matter what time you go. Will be a 30 minute wait at least.

Business owner information

Jonathan C.

Sorry to hear that! We are definitely working to improve our speed.…

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Mackan P.

0

1

0

6 years ago

Chick-fal-a is the best place but their chicken sandwiches are dry,and there long line. I assist going to the Hawaiian chick-fil-a because they got burgers and simalier things and they got more drinks, but after all I insitsit to go to both those locations! read more

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Connor J.

0

1

0

4 years ago

waited in line for 25min and messed up my whole order. the worst chick-fil-a i have ever been to.

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More info about Chick-fil-A

206 W Service Rd
West Memphis, AR 72301
West Memphis
Directions
(870) 400-0081
Call Now
Visit Website
https://www.chick-fil-a.com

Full menu

Hours

What time does Chick-fil-A open?

Chick-fil-A opens at 6:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Chick-fil-A close?

Chick-fil-A closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Chick-fil-A is closed on Sunday.

Mon-Sat 6:00 AM - 10:00 PMSun Closed

Payment methods

Does Chick-fil-A take credit cards?

Yes, Chick-fil-A takes credit cards.

Food & Alcohol

Does Chick-fil-A have catering options?

Yes, Chick-fil-A does have catering options.

Does Chick-fil-A have a drive thru?

Yes, Chick-fil-A has a drive thru.

Does Chick-fil-A serve alcohol?

No, Chick-fil-A does not serve alcohol.

Indoor Amenities

Does Chick-fil-A allow dogs?

Yes, Chick-fil-A allows dogs.

Outdoor Amenities

Does Chick-fil-A have parking?

Yes, Chick-fil-A has parking options. Private Lot Parking, Validated Parking

Other Amenities

Does Chick-fil-A have free WiFi?

Yes, Chick-fil-A has free WiFi.

From the Business

Specialties

Welcome to your West Memphis Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It's our pleasure to serve you.

History

Established in 1946.

Chick-fil-A, Inc. is a family-owned business known for its customer service, clever cow advertising and delicious food. Founded in the early 1960s by the late S. Truett Cathy, the company has grown from humble beginnings. Credited with inventing the boneless chicken breast sandwich, Cathy first served his now famous Chick-fil-A® Chicken Sandwich inside his original 1946 diner, the Dwarf Grill. Today, the family business has expanded to partner with other families, who throughout communities in 48 states and Washington, D.C. own and operate 3,000 Chick-fil-A® restaurants. While the Chick-fil-A® Chicken Sandwich remains a menu staple, Chick-fil-A® also serves a variety of menu items that include Chick-fil-A Waffle Potato Fries®, salads, wraps and hand-spun milkshakes and Icedream®.

More Info

Special Hours, Health Score

Review Highlights - Chick-fil-A

“Thank you Chick-fil-A for believing West Memphis !”

Mentioned in 6 reviews

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Partial view of serving station

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Waiting in drive through

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