Very busy at lunch on a Friday, but service was fast, our order was right, and our food was hot and delicious. This Chick-fil-a location does it right! read more

Stopped here on a road trip. Staff was super friendly and food was great as is typical of this chain. I tried the limited time pineapple dragonfruit lemonade and it was super tasty. Had it with the diet lemonade. read more

Chick-fil-A - Fast Food Near Me - West Memphis, Arkansas

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The employees at this location did not get the memo. The food was fine but every person working here seems miserable and they're borderline rude. In Georgia the Chick Fil A employees are overly nice and always say "my pleasure" to every request. read more

Of all the Chick-fil-A's I've been to in my 40 years, this location is, by far, the slowest I've ever been to. There were only 5 cars in front of me, and it took 20 minutes just to get my order. I've never seen anything like it. My fries order was only half full, and my 8 piece nuggets only contained 6 nuggets. I will have to blame management for this for not training their employees to live up to typical Chick-fil-a standards. So disappointed. Save yourself the time, frustration, and money, and go somewhere else. read more

The seat and table were dirty, it smelled like the whole restaurant really needed cleaning, my gluten-free bun was moldy, there's artificial ingredients in all the sauces, even the salt! Styrofoam cups, in this day and age, unnecessary lids on dine-in bowls creating even more waste, food was lukewarm. Why don't you just cook at home? Where's the draw of chic-fil-a? I don't get it. read more

Don't ever expect to get your sauces let alone a straw from this location... happened a few times now.

Good food, but problems with our order. Using the Mobil ordering inside to dine in, our food arrived, but we didn't get our drinks. I had to wait in line to pick up our drinks - which had been prepared and forgotten about - and one of our drinks was missing. The kid's meal was missing the toy. It was kind of busy, but not so busy that the simple things should have been missed. read more

Pretty good Chick-Fil-A. When you are legendary, the bar is high. Fast, good and would go back. But compared to others I've been in, it was slightly wonky in a dysfunctional way (separate Kane's but then merge? You have to be there) and it was the smallest chicken scramble burrito ever. Would return to see if it was a one off but not winning any franchise awards. read more

Local and this location is very inconsistent. 3 out of 5 orders will be correct the other two will be completely wrong. You might get fresh ingredients in salad then next time is old and soggy. Might get hot fries and chicken...Might get reheated scraps. Very disappointed when I don't get my order as ordered or how it should come. read more

I have to say that each and every employee here is completely polite and considerate. Their offerings are among the tastiest fast-food that you'll find. Unfortunately, unbeknownst to me, my voucher/card/coupon for a free meal had expired, and the worker refused to make an exception. (I instead went around the corner to Kelley's Kickin Chicken, where I had a spectacularly generous meal of chicken tenders for less than $10. The owner was very accommodating.) read more

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Fairly quick and reliable service. The staff here are warm and personable. Coffee good enough but could be stronger. The breakfast here is excellent (I had the egg white sandwich) and does the job before the long drive up to St Louis. One thing unique about this drive thru is that the person behind the counter actually steps out to give you your order. Where I am from in the west coast, the person giving you your order was separated by a window. That little extra step to our car window makes the experience appear more friendly and genuine. read more

Wanted to leave a review just to up the rating. Friendly people, fine bathrooms, Chick-fil-A food. What could be wrong? read more

Have to start out with the obvious.....the food is always great. Couple issues, one of the kids got the wrong side since the cashier didn't change it. The floor throughout the inside was very slippery and could see footprints. Very surprised this place wasn't busy at all. read more

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Slowest chick-fil-a ever. Sat in the drive thru line for over 20 min. Straight way to get out of the line.

Love my local CFA! They have gotten so good & the food is always yummy. They could improve on getting the drinks right. Aka....if I order sweet tea, I don't want tea/lemonade. K? K read more

Chick-fil-A - All the things - Fast Food Near Me - West Memphis, Arkansas

Rude customer service. Completely shut down the restrooms in the middle of a lunch rush to clean it and then ignored customer questions and comments. Waste of time. Waste of money. read more

Really clean and good service! Bathroom was very clean. Staff was friendly and offered refills. Would recommend stopping here if you like their food! read more

Came on opening day and was surprised by how organized things were! So excited we finally have a Chick Fil A in West Memphis! The service was great and the food was delicious! read more

Chick-fil-A - Fast Food Near Me - West Memphis, Arkansas

Good food. Gal at front counter very nice. Consistent food,fresh. Restaurant is clean inside.

Pulled up to the drive thru around 11am one morning and couldn't figure out whyyyyy there was No One in line!!!! It's a chick-fil-a! Their line are ALWAYS crowded! But after receiving my dry & poorly cooked meal, with flimsy fries.... I figured it had to be the reason. This sole location is an ANOMALY! THE FOOD SUCKS!!! Where do they do that at!!! HERE!! Don't waste your money! 1 star for the friendliness of the female employee whom first brought out the incorrect order! SMH! read more

The food tends to be inconsistent but is generally good. I hate their homophobic attitude from corporate which trickles down to the individual shops but if you can get past that it's ok. read more

Thank you Chick-fil-A for believing West Memphis ! You are everything we know and love about your great service and delicious foods. Your employees are super nice and helpful. I love the kale and chicken summer salad. It's really good. Best of luck and I'll help by ordering often. read more

I will never stop at this chick fil a again. On Tuesday the staff taking orders in the drive thru appeared generally uninterested in you waiting in your car. I had logged a mobile order so did not need much interaction with them but as the lines were long so I had plenty of time to watch their behavior. The staff delivering the order was courteous and our order was correct. No real complaints. Our 2nd attempt will prevent me from ever returning and is the reason for the negative post, which I generally avoid! As we entered there was 1 employee behind the counter at a register another leaning over the counter talking with her. We were the only, 3 of us, in line and only one other in sight at a table eating. We waited and waited and waited. Several of the staff saw us and I can describe in detail what they were doing yet the staff behind the counter or the employee leaning over the counter did not even attempt to speak or even acknowledge our existence. My husband, after 5 minutes, suggested we leave. We went outside, got in our car and as we drove away, we could all see those two in the same position as they had been doing our 5 minute wait! Other staff were steadily fulfilling orders from the drive thru but the two we encountered will prevent any future stops for us. We are in the area anywhere from 2-6 times for athletics and are frequent chick fil a customers all over the state but will not stop here again! read more

Good food!! Love this place and happy their in West Memphis!! Whenever I come, the service is always good. The staff is friendly and my food is always hot and good. read more

As of writing this review, I have now been sitting in line at the drive through for 28 minutes. Still have not ordered. Chick-fil-A used to have standards. If this is the new standard you, I'll take my business to Popeyes. They're way less judgy anyways... read more

Chick-fil-A - Fast Food Near Me - West Memphis, Arkansas

Order phone app online for curbside pick up - missing spicy chicken burger so had to walk inside. Had to wait inline to retrieve my missing burger and still had to wait for my missing burger for about 10 minutes. Once home, we we're missing our Chick-Fil-A sauce packets. BAD service for expensive food. read more

This Location was understaffed and the woman who took our order was rude and rushing us. Definitely the worst run Chic-Fil -A that we have ever seen. read more

Placed a delivery order on the app. Order took an hour to delivery then it was incorrect. Tried talking with staff onsite and they were rude and would not correct the order. read more

From getting into the line to getting my food, it took 45 minutes. No exaggeration. No apologies or comments from the drive thru staff. No way will I return, ever. read more

Mobile ordered a Large Mocha Cream Coffee at 10AM on a Monday morning for curbside pickup. Waited 20 minutes in my designated spot before going through the drive-thru. Then waited another 20 minutes in the drive-thru line to get my one drink. Slowest chick-fil-a i've ever been to and not sure why?? read more

Love curbside service! Always a favorite restaurant. These girls certainly get their steps in delivering orders!! Be sure to tip! Better make it a gift of paying it forward to the employees! read more

I absolutely love Chick Fil A but I hate going to this location because how slow service is. Every time I go is at least a 45 minute wait.

Super, super nice staff and 9 times out of 10 it's great, but three times in a row I asked for different chicken on my salad and they got it wrong all three times. Kind of frustrating but eventually, I hope, they'll get it right. I'll keep coming back! read more

Slowest service ever. 16 mins with only a few cars in line.definitely not typical experience

Sooo slow. Slowest chick fil a I've been to. And it doesn't matter what time you go. Will be a 30 minute wait at least.

Chick-fal-a is the best place but their chicken sandwiches are dry,and there long line. I assist going to the Hawaiian chick-fil-a because they got burgers and simalier things and they got more drinks, but after all I insitsit to go to both those locations! read more

waited in line for 25min and messed up my whole order. the worst chick-fil-a i have ever been to.