The food was good, the waitress was great. The facilities.were BAD. Dirty, worn out in need of a major cleaning and repainting. read more

Applebee's Grill + Bar - The food was good! - American Near Me - West Memphis, Arkansas

See all

I don't think I have ever posted a one star review. This is probably the next Applebee's to close. If the franchisee is reading this (and they should be), shame on you for letting it get to this point, but I'm sure you must be aware of the downward spiral you are in. Three of us total came here on a work trip from out of town. We were excited to see an Applebee's, because all three of them in our area of northwest Arkansas have closed. There were only three tables seated at dinner time. First clue. I asked our server what kind of fish is in the fish and chips. She said she didn't know. I ordered it anyway, but I substituted mashed potatoes instead of fries. My colleagues both ordered fries with their orders. My fish came out with fries instead of mashed potatoes. The fish was a little overdone in the fryer. The fries were done but didn't look bad. I mentioned I had the mashed potatoes. Our server recognized the mistake. She said she would be back with mashed potatoes.... But instead she came back with an empty plate and TOOK THE FRIES OFF MY PLATE. I'm like um ok I mean I didn't order them, but what the heck?! One of my colleagues' plate came out a few minutes later, and it looked like the same fries..... ok so they clearly accidentally gave me his fries. But then they put them on his plate after they took them from me?! Then the other's came out with fries but it was clearly a different batch that weren't fried so much. And I still didn't have my mashed potatoes or tartar sauce she promised. I sat there with four sad pieces of overly fried fish for a long time just waiting on tartar sauce and mashed potatoes. I told my coworkers that the time had almost passed that if they didn't come out within a minute I wasn't paying. I wasn't planning on causing a scene. I simply was not going to eat and was not going to pay. Magically the tartar sauce and the mashed potatoes came out at the same time. The tartar sauce could have come out way before the potatoes so I could have been at least trying to enjoy the fish. I only ate half and took half to go because the other two were done way before I could even eat half. Lazy, lousy service from someone who clearly doesn't give a crap about her job. By the way, the fish was cod, I think, and would have been pretty good if not overdone. read more

Applebee's Grill + Bar - Fish after the server took away the fries I didn't order. Yeah. Don't do that at the table. It's weird. - American Near Me - West Memphis, Arkansas

See all

I honestly can't say anything negative. It's not a fine dining restaurant but I have experienced all of the negative reviews left. HOWEVER, the last 2 times I've been here for lunch my husband and I were pleased. Our waitress was helpful, kind and quick to get our needs. Our food was both hot and tasted fresh and was well prepared & cooked. The chips did taste oily but it wasn't unbearable and we were able to eat it either way. I think you should give it a lunch visit because lunch is always good. I'm not sure about dinner hour. read more

See all

Ambiance and food service team members! Everything and everyone was great! Will be back soon! read more

Do not come here past 9:00pm the doors will be lock and a older lady inside will stare at you as you walk to the door to find out it's locked the sign says open till midnight not 9:00 pm so why is it locked? Looks like one of the employees is just getting paid to do absolutely nothing read more

Nice service the lasagna was a hearty portion and tasted amazing! Our food arrived within 15 minutes of ordering, which was impressive! The flavors in the dish were perfectly balanced, making it a delightful experience. read more

Don't bother with the cheap food at this horrible place it's not worth your money i wouldn't give this crap to my dog the staff all seem to have an attitude very long wait time on food read more

Worst service ever. Took 15 minutes for us to even have our order taken. Server barely came to check up on us. Was handed our food and took an extra 10 minutes to wait just to get silverware. Also had to drown our steak in A1 sauce it was so dry. Took forever to check us out and didn't even give us the right change at first. POOR SERVICE. NEVER COMING BACK. read more

It's less than a 1 star. Sent the French Onion soup to be heated up and 20 minutes later our Club Sandwich came out cold and dry and missing the bacon and turkey. Our quick soup and sandwich stop ended taking over an hour. We said we didn't want the fries with sandwich and we were still charged $14 for it! We left hungry and angry! Stay away! read more

incompetent with to go orders! $47 order and I can't seem to put the ice cream that comes with my dessert in the order. I even ordered extra ice cream they didn't put either one in there. inept service! read more

If I could give them a negative score I would. We were there on a Monday night. Probably one of the worst experiences I have had in a restaurant. There were very few customers when we go there around 615. That should have been the first clue. We had to wait for the hostess to wipe off a table for us. She took us to several tables and they were all dirty. When we finally sat down there was food on the seats and behinds it. This is a very dirty restaurant. The hostess complained that days does that to her all the time. We placed our order. Me ordered chips and queso. Worst queso that I've ever had. It was like warm and just looked like they melted some shredded cheese. It had a terrible flavor almost like it was bad. Sent it back. We ordered our drinks. My wife got her iced tea with no issues. I ordered a draft beer. When the waiter brought my wife her tea,he brought me a glass of water because the bartender still had not poured my beer. This was at least 10 minutes. My wife go her quesadilla burger and it was under done. I did not get my chicken sandwich. I cancelled my beer when he brought my wife's order. This was another 15 minutes. The table behind us had asked for a manager because they had issues. Maher never came. I went to the hostess and said I need to talk to a manager and stood there. Finally saw the manager walk with a waitress in the corner. I followed them and asked if she was the manager. Told her that she has a dirty restaurant and what had transpired with the bad tasting food and only getting half our order. Told her that we should not have to pay. She said they were having computer issues and as long as we didn't have any alcohol that was fine. The waiter brought my sandwich in a container. We did tip the waiter since none of this was his fault. I would never recommend this restaurant to my worst enemy. read more

I asked for broccoli but didn't receive it it was supposed to be a side dish, because my wife can't eat starchy food since finding out that she's a diabetic read more

Nothing that we ordered tasted good. The salad was made with lettuce core pieces included in it and the cheeseburger was very greasy and we were only given one napkin. Music was so loud that we couldn't hear the waitress. read more

My favorite spot to order from when I'm craving shrimp, or broccoli cheddar bake, a steak no matter what u order it's always delicious

The worst Applebees ever !!!! They had nothing in stock to make any drinks. We sat for an hour before even getting the drinks let alone the food. Service when you walk in is terrible. I'm asked for a manager but they never came. If there is a manager, they need to be fired as well as the rude unprofessional potty mouth bartender. Our poor waiter was new and did her best everyone else HORRIBLE along with the food . I'd never go to another Applebees again in life. read more

If I could give it zero stars I would! Ordered food for pick up, got back to the hotel and had missing food, went back picked up missing food, got back to hotel to eat and the chicken on my salad was so raw! Water was dripping from the ceiling also.. DONT EAT HERE!! read more

Applebee's Grill + Bar - Raw Oriental Chicken Salad - American Near Me - West Memphis, Arkansas

See all

Slowest drinks in the world. Been here three times. Different bartenders BS with people at the bar and take 20 to 30 minutes getting your drink order to you. read more

If I could give it 0 stars I would. Let's start with the service. I asked if they had any drink specials.. she said they didn't have any. I said that's okay can I have a PBR, she asked what's that?? I said a beer she said she would go check, came back and said they didn't have any I asked what they had on draft she left again to go check. Don't let me forget that she said she would go take the drink order in first "because the bartender takes a while sometimes". Okay let move on to the absolute filth that is this establishment. Plates... EVERYWHERE... food EVERYWHERE... water DRIPPING FROM THE CEILING!!! you would think that they had a full house negative.. it's actually pretty empty. Now let's get to the food they brought our food in to go containers... probably because all the dishes are dirty since they're still on the tables. This is truly the worst place I've been too. I honestly think Applebees owes me money for having to have gone through this traumatizing experience. I wouldn't recommend this establishment to a roach. read more

See all

They handed mean bag with our food and the receipt on it. I confirmed the meals and they agreed. Then we got home and realized we were a bag short. When we drove back to get it, they didn't apologize or even acknowledge the mistake. They just handed us the other bag like nothing happened. Meanwhile half my family was starving to death. It's was a horrible experience. Food was passable but tasted kind gross since half of it was cold by an hour. read more

Not the Applebees we use to know. Obvious management is not in control nor cares enough for the customers. I was ignored and not served timely. The burger that I ordered was like something that came out of a vending machine. I suggest management or corporate or whoever is responsible to take look at this place read more

Place still sucks. I would rather eat dog crap!! Service is awful and the food is just nasty these days. Will never return !! read more

They were very short staffed but our food was still served hot and the waitress was very kind. Food, prices, service was all great considering all things. read more

Applebee's Grill + Bar - Burger - American Near Me - West Memphis, Arkansas

See all

This Applebees is run down and needs an upgrade/remodel. They also got rid of Happy Hour half off appetizers from 9am-midnight. All our food came out at different times. Wife ordered a margarita which she never did receive. We ordered the wonton tacos. They brought them to us with only chicken on them. They said they were out of coleslaw We asked to add lettuce instead since they were out of coleslaw. That never made it out to our table as well. Boneless wings however were good. I do not recommend coming here. read more

When we walked in, most of the chairs in the bar area were in a way that you knew you were not to sit there. We were seated at a table. It was sticky. The waiter came over, Melvin, and asked us if we wanted a lemonade. I asked if the bar was open. He looked up at the bar and said yes. I asked for a margarita and my husband asked for a Big Wave beer. He left and came back telling my husband he doesn't think they have that but he'll ask the bartender. No bartender was at the bar. He came back 10 minutes later telling me they didn't have the ingredients for a margarita. By then, I just said, I'll have water. Since he didn't come with any beer, my husband also ordered a water. Melvin asked if we needed a few minutes to think about what to order and we said no....we had now been there for 15 minutes. We placed our order. A couple near us sat down. I heard Melvin say after they ordered, oh someone just ordered that same thing. No big deal. 10 more minutes go by.........all during this time, Melvin does not stop or ask or even look at us. He served another couple a couple of drinks. 35 minutes go by and the couple get their order. Mind you, we still have yet to be served our water. 10 more minutes go by........ we got up and left. Still not even being served water. DO NOT GO!!!!! read more

It's a no from me, dawg. Service was super slow, we went here over our hour lunch break and it took an hour to get our food. It took quite some time to get a refill on waters, to get our checks, etc. The fries were also very heavily seasoned, I could feel my blood pressure rising. read more

The waiter seemed to be the only one working so I applaud him for keeping up the tables. It wasn't packed but being the only one taking care of multiple tables can become a lot. The food was so regular I ordered the chicken Alfredo and it tasted like something out of a bag that was already premade from the chicken to pasta sauce. At home I usually make homemade Alfredo and get it quite frequently from other restaurants and this was by far the worst I've tasted it taste just like the knorr pasta side Alfredo out of the bag. My children ordered the kids pizza and that was something that was probably put in the microwave and slapped on a plate and it tasted a little freezer burnt. I won't be returning anytime soon but as I said in the beginning the waiter did great but that food was not made with any love. If you're reading my review to decide if you should go maybe give it a shot but don't get the items I listed (Alfredo or kids pizza) read more

Passing through West Memphis and stopped in at Applebee's and the atmosphere was set with a clean and pleasant. Wonderful music vibe! R & B mixed with a bit of Blues! My favorite King George and Calvin Richardson, my girl Selena Johnson Food was awesome. Server was on point. Definitely will be back... Dorothy Jackson read more

The waitresses were nice and friendly. The food came out quickly and was well cooked. I shared the TWO FOR $35 special which included a free appetizer. Seems like a good place for a family gathering. Their was a large family celebrating a child's birthday party, the waitresses sang some cheesy but cheerful birthday song. The place needs a little touch up but overall a good experience. read more

Well, I did not check the reviews before we ate here. Obviously, your one step ahead of me. I'll keep it short. Mashed Potatoes are instant & the $1.99 upgrade is a sprinkling of grated cheese & bacon. No garlic taste detected in the garlic mashed potatoes. My medium well steak and my husband's medium rare steak were cooked exactly the same...well done. Noisy & dirty. Decided I didn't want clean the toilet...so I held it. read more

Last time I went, they opened at 11am and my husband and I were the first to arrive. I routinely went to the restroom, but as I walked, the floor was filthy, the tables unclean, the bathrooms were not clean and the manager stated, "The last night crew was short staffed and that they didn't have time to clean up!" Then why in the HELL did you open the doors for business and he was the MANAGER!!??? It was my VERY LAST TIME at Applebees!!! read more

Applebee's is one of those places I go out of convenience. Usually in an airport or off the side of the highway, not a place I will go out of my way to eat. The food and the service are average basically across the board. You know what you're getting when you go to Applebee's. Then this place happened to me. Stopped here on a work trip for lunch. As soon as you open the door, you are met with an odd smell. Almost like poorly cleaned mold. One of the hosts was wearing adidas workout clothes, had earphones in, and reeked of weed. The waitress was nice but inattentive. Food was what you would expect. I asked for malt vinegar and got packets that were gross (see pic). Applebee's corporate and whoever the general manager are for this location should be embarrassed. read more

Applebee's Grill + Bar - Dirty malt vinegar packets. - American Near Me - West Memphis, Arkansas

The Applebee's service was so bad my whole family couldn't eat and we had to wait an hour for our food because our waitress kept forgetting our order read more

Could not get seated, host was too busy chatting with others. Had plenty of time to find a better place while waiting.

Applebee's in West Memphis, Arkansas. Non existent customer service. The waiter gives you attitude and takes forever to acknowledge you. Then they act like they are doing you a favor getting the food that you paid for. The food is disgusting. A 3 year old could heat up the food better than whoever works there. They decided to replace rice with mashed potatoes and the cheddar cheese with Velveeta. They didn't tell us about it when we picked up the food. We decided to call back and the waiter argued that we substituted it. When we said no,, she changed her argument to that's what it looks like and applebees exaggerated the picture on their website. The restroom might give you some kind of infection if you decide to go in. Stay away from this joint, why waste your money? This is trash at its best!!! read more

Applebee's Grill + Bar - The top one is what you usually receive at all other Applebee's except this one. - American Near Me - West Memphis, Arkansas

Out 2nd attempt at service on a Thursday night around 8 PM. The bartender came around, greeted us, joked with us and a regular customer, grabbed some menus and seated us quickly. The restaurant maybe had 20 customers at the time. We only saw 2 wait staff and anticipated a wait. After 5 minutes waitstaff passed by our table and spoke to the two people seated in the booth directly behind us. She didn't speak to us as she passed by or on her return to her post less than 6 feet from us. She did this another 8 times in the next 10 minutes and never once attempted to speak or even make eye contact! Bartender and regular customer both spoke to us as we left! If you need a drink, go for it but if your hungry drive on by! read more

Took 45 minutes to get our meals. A party of 5 was served and finished their food before we were ever even served. Backed up in the kitchen making 40 chicken wings!? Really?! Inappropriate content on TV's. Asked to have the TvmV channel changed to sports three times. My 11 year old read the captions for the movies house party and next Friday. Drugs sex etc. I had to go out to the car and get him my own cell phone so he would stop watching the movies. My shrimp bowl was good. Mac n cheese and burger and chicken bowl were good. Of course, anything tastes good after you wait for almost an hour for your food read more

took over 1hr and 15 for a pasta still didn't get bread asked for Alfredo on the side specifically with my order. had to double check my order and guess what no sauce never again will I come to this place. ridiculous. read more

I placed my order in for "Car Side to go" and it scheduled for my food to be ready at 7:53pm!! Now here it is almost a hour later and I have called, my boyfriend has called we're constantly hearing that the food is on the way! We've been hearing that since 7:53pm! Now I understand due to the COVID business could be a little slow. But we have seen 5 to 6 customers come & go! And what really upsets me is the fact that 4 employees are just sitting outside smoking & having a good time!! While I'm sitting here pregnant & hungry!! UPDATE I'm full now... Food was good. read more

Understaffed, manager shows up with a jacket on asked if we been helped. Nope! We sat ourselves and clearly people sitting around waiting to be served- one waitress and bartender. Food showed up and I had to ask for silverware, they came out wet. Later plastic ware was given to other tables. One table waited for ever to order. I tried to order Queso and chips - no Queso but still got charged. People walking out unserved and walking out waiting to be seated. Avoid this soon to be closed down failed business! 1-star because I can't give negative stars. If your traveling avoid this nightmare! read more

We were seated at 7:25PM on a Monday night. Our server brought us our waters and took our order (for two salads). At no time in the next 45 minutes did anyone stop by to check on us or update us on the status of our orders, so at 8:10 we walked out and ate at the Chick-Fil-A next door. read more