tsk tsk tsk. Chickfila, come on. I know yall don't care to read your yelp reviews because you're a big chain that doesn't need the help of us yelpers, but now I'm just hotter than a grease fire at a fish fry! YOU FORGOT MY DRESSING AGAIN. But this time I was at the wolfchase location rather than the Lakeland and knew from experience to make sure that I had the dressing before I left. And boy am I glad I did. Because take a guess, do you think my dressing was in there? Yeah I didn't think so. I look to my left, incomplete order, I look to my right incomplete order. I had to send my poor Robert in to go get it. read more

The chicken tasted so fresh I had to walk behind the restaurant and make sure they weren't raising chickens back there. The employee handed me my food and said, "My pleasure." I was caught completely off guard. I just stood there wondering... whose pleasure are we talking about? Mine? Yours? The nuggets'? Other than the creepy comment, I would return. All local chicken owners need to lock up their chickens immediately because this chicken is suspiciously fresh and they are getting them from somewhere. read more

Great fast food with exceptional service! Clean, fast and efficient. Kind capable servers

Typical chick fil a. Which is good. Polite workers, quick moving lines and good quality food. read more

They literally messed up my order 4 times in a row. Just a simple chicken biscuit with cheese and bacon add egg white and they messed it up 4 times. Terrible store will not be going back that location! read more

The food is always HOT. The service represents the company 100%. I love talking to the young folks taking orders. read more

Chick-fil-A - Community board - Fast Food Near Me - Memphis, Tennessee

Still a 5 star Chickfila location! I will legit go out of my way to stop at this specific store over a couple others in the nearby area. We get consistently great service, quality food, and the line moves super fast. We come here nearly every Tuesday for family night. You can get a free kids meal with the purchase of an adult meal. Easy win! My biggest tip is CHECK YOUR ORDER BEFORE YOU PULL AWAY! I know you want to get out of the way & not hold up the line -- but nothing is worse than waiting forever for them to correct your incorrect order. They move so much quicker when you're right there where they can see the hold up. (And you're less likely to be forgotten that way!) If you like CFA then this will likely be a great location for you, it has been for us for the last 8+ years! read more

Great service. I ordered a spicy chicken sandwich with cheese. No cheese!! Then I asked for cheese and got it in less than 30 seconds. Great service!!!!!! Awesome spot to go for a quick meal. Awesome decorations. So under rated!! read more

I have been putting this off for some time now, but I can no longer be silent. There is a good amount to be said, so you may want to sit down. First off, I'm a student, and as result I have spent so many hours dining here, and many more hours using this location for its convenience in order to work on homework and assignments for my classes, so that's how I have noticed what happens here, as this situation is without a doubt largely kept silent and swept under the rug. The management here at this location is not just a big problem, but an enormous problem. It is not everyone in the management department, of course, but certain individuals in particular who call themselves a "manager". This is such a big problem because it affects the whole experience and it really throws away any potential for a 5-star experience, throws it right out the window. It's no surprise that Chick-fil-A has phenomenal food choice and variety, and you can easily observe how each worker works so very hard to provide this, and to make a memorable 5-star experience available for every single person who walks in, or drives thru. This is what they are committed to. But these workers are treated so very poorly that it's hard not to notice it, especially if you take a moment to just sit and watch (and listen). It ruins the whole experience. It's toxic -- Seeing an establishment that claims to be "Christian" as it puts its staff through hell. Silent hell. On the surface, you'll never ever see a frown, or hear a sigh, because that's how dedicated these young people are, and how afraid they are, as they hope to not provoke their abuse. You take a few minutes to talk with them, these young men and women, and you'll know how they really feel and you won't be able to un-see or un-hear just how poorly they are treated by an individual who should absolutely NOT have the position that they do. This person is a power-hungry, selfish, seemingly sadistic tyrant, and they absolutely need to be removed from this establishment if this location wants any hope of providing a better environment, especially for the people who work here. I am aware of at least one event where an employee at this location attempted to go above this individual in order to seek out help they needed for this situation. Word got back to the tyrant about the "grievance" against them, and the identity of the employee was seemingly not kept as anonymous as promised. Here's the help they received: they were severely punished and oppressed by the tyrant they were seeking to escape. They were blackballed and snubbed. Night after night I came to study for my tests, and night after night I watched as they were made to clean the entire front eating area and restrooms, almost always with no help, closing practically alone while there were multitudes of employees working together elsewhere and behind the counter. They were ignored, stuck in the process of "training" for over a year, and months longer, while other trainees were swiftly promoted from training and allowed to progress to the point of training others! This employee was misused and mistreated, drudged into actual physical illness. Eventually they had their hours cut and were taken off the schedule completely. When they recovered, they tried to move locations. They were ignored, brushed off. Don't believe me? Then come witness it for yourself. It's usually extremely hard to say anything negative about a Chik-fil-A visit, because they strive to provide a sweet experience, but, at this location, which we have visited many times, so many times that I've lost count, I can no longer turn a blind eye to the sour taste in my mouth. read more

Came here for a late lunch last week and it was as expected. They have a great system down pack that allows for you to order, pay, and pick up food (drive thru). I ordered the Spicy Deluxe Chicken Sandwich w/no cheese, Large Fry, and Regular Lemonade. Everything was in the bag as I pulled off (I made sure to check) but the food was lukewarm. I had to reheat the fries and chicken once I made it home. I totally get they're wanting to move the line and not have long wait times but I would be more appreciative of hot food when I receive it. The customer service is amazing but the food was lacking. read more

Chick-fil-A - Fast Food Near Me - Memphis, Tennessee

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So we know chick fila has a reputation of being quick regardless of the traffic. Welp I guess today was my day to wait longer than the other nameless restaurants. I ordered through the app 10mins prior to approaching the restaurant. I paid and pulled in and let the app know I pulled in and of course. I knew I'd have a wait but not this long as I'm typing I'm still sitting here just got the notification my food is on the way so I know I maybe spoiled it took 20mins to get my food when normally it take 10mins even when they are busy, but the plus side is that my food is good , hot , right, and fresh. read more

Chick-fil-A - Curbside - Fast Food Near Me - Memphis, Tennessee

I'm so happy I downloaded the Chick-fil-A app and has made ordering food for me and my toddler so much more convenient and accurate- So today was lunchtime and I want to head on the app in order my toddler kids meal and I got for myself the chicken wrap with avocado sauce waffle fries for both of us in a little bit half and half lemonade sweet tea mix Not sure the young lady's name that passed me my order but she was very pleasant and had a nice smile. read more

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Got chicken Mini headed to work. The drive thru moved fast and the employees on the speaker and window were very polite and effective they. I'll always stay true to Chick-fil-A!! read more

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Even though my order was completely wrong at least it was fresh. The coffee was bitter literally cant even drink it. This was one time I'm very disappointed in chick fil a read more

This restaurant has really gone downhill! It used to be bustling with people and employees and it just had a great atmosphere and the food and service were great! They totally gutted the nice atmosphere and it is sterile and the employees are not friendly anymore. We went in there after 8:30 and used the restroom and came out to order. The girl at the register said we could not "dine in" because it was 8:56 pm! Lots of customers were seated in the dining room! We don't want cold food at home so we just left and went elsewhere that we could eat! Highly recommend Slim Chicken! You get good chicken and you can sit there until at least 10 pm! read more

No reason really to write a review. It's Chick-fil-A. If you like them, you'll love this location. They try to be the Gold standard for the chain at this location. To the point? You really can't go wrong stopping by this location. read more

Love me some "chicky fila"! This place has the smoothest operation going and my order has NEVER been incorrect. This particular visit I decided to forgo the drive thru even tho the line moves at lightening speed; I decided to do pick up. Here lies the reason for the one point deduction. The young lady that brought the order to the car had my order and one other order in the bin. She holds the bin up to my car window and mumbles something.... I'm assuming she's saying something about the order, but I have no idea what! Anywho, I grab the bags AND what do you know..she SPEAKS! That is when she tells me that my order is the first one in the bin; well it would have been nice to actually see the receipt prior to me placing my hand on the bags and guessing which was mine. Turn the bags so I can read the receipt on the bag please! Y'all I'm funny about my fries; I want ALL my fries and don't mind if you throw some in the bag for a safe trip as well like the burger place up the road. This visit the fries were half full and not fresh, couldn't believe it! I was so disappointed, but I had already made it home in 5pm traffic on Hwy 64 and I was not going back out in the trenches. Next time I'll just check my bag before leaving and I'll know if my fries are actually fresh. This was my first time ever being disappointed about my fries lol . Notice I didn't mention if my nuggets were fresh lol they were hotter than the fries so I'm going to say they were and they were sooo good I was looking for more. read more

This is the worse Chic fil A I've been to. They messed up our order and the place was freezing. It was 52 and raining outside and they had the air blasting. Asked if they could turn it off and was told no that I should put a coat on. What happened to the politeness? read more

New location, still terrible service. It's worth just driving the extra mile to Whitten Rd read more

I have become accustomed to EXCELLENT service from Chicfila, it's what they stand for. However, this Chickfila is HORRIBLE. Everyone there is overwhelmed! Took 40 minutes to get an ap order, I had to get out of car and ask about it then it was the wrong order. NEVER AGAIN read more

Food is meh. The fries weren't salted and it was very greasy. Unusually greasy for Chick-fil-A. My bun was hard so I just ate my sandwich wrapped in lettuce. The inside is dirty, you'd think they haven't cleaned in a week. Reminded us of a Wendy's. Ty Crumbs on the tables and chairs, the floor needs to be swept. Ridiculous to have to clean up before you enjoy a meal. One of my least favourite locations by far. Also the lack of storage for a brand new building is insane. They waste so much seating on storage. read more

Just made quick stop in the drive through with 3 other guys. We had our order taken quickly, line moved fast, and we got out of there pretty quick. All the orders were correct, food was hot, and every sauce we asked for was given to us in the EXACT number we asked for. Never had a bad experience with Chick-fil-A in my life and deserves 5 stars Food rating- best chicken in America Drink rating- above average (frosted lemonade is GOAT) Chill rating- hectic, yet chill vibes read more

Chick-fil-A - Fast Food Near Me - Memphis, Tennessee

This Chick-fil-A is the worst of any location by far. Most customers were not acknowledged at all by staff, and when acknowledged they paid no attention to order. Strawberry milkshake and nuggets isn't complicated yet they still messed it up. Most employees were sitting in the dining room and employees at the register would just walk away to go speak to coworkers. Guests are not a priority. We go to Chick-fil-A for a reason, I will never dine in again at this location read more

Worst managed chick-Fil-a I've ever been too. Most chick-fil-a's are well oiled machines. This location is the squeaky wheel that needs the grease. A loathe area that should be providing waiting customers with their orders has been taken over to stage delivery orders. This may have been a good idea during the pandemic. But now that customers are returning, it needs to be moved up o the back of the house. The que for the line has been hijacked to make separate lines for normal customers and delivery app pickups. But the area for staging app pickups isn't actually being used. So half of the area that should be used for the customer line is essentially dead space, so customers who come into the restaurant to order can't distinguish between who's inline and who's just waiting to pick up and order. The drive through routinely takes up to 40-45 mins. CORPORATE; you need to come make sure your franchisee/their managers are trined right! This is not indicative of your brand! I'd give it one star, but they still serve delicious chick-fil-a sandwiches. read more

An adolescent Texas Longhorn once said to me, "Brian, What is better than a restaurant chain that encourages cattle to stand up for their rights and not back down?" I thought long and hard, but could not find a response to her question. "A restaurant chain that disenfranchises the rights of birds of course!" She told me. This heifer was a little bit psychotic. The other boys and girls would laugh and make fun of her. "A restaurant chain that stands up for the freedoms that Americans possess. Of course the right to have beliefs and opinions without having to back down in order to appease the public. The right of a man to be named Cathy. The right of a man named Cathy to operate his business the best way he knows how. And finally, the right of a man named Cathy to name his son Truett." Chickens are smarter than one would think. They know how to search for food. Most know how to avoid humans. The roosters know how to protect their hens when in danger. You've got to give chickens some credit. They also know that the rooster has to fertilize the hen's eggs and the hen must sit on them if there's any chance of survival. There is a natural order to things and some ways work better than others. Chick-fil-a knows this and has found the best way to make a chicken sandwich. Of course a meat bird will never live long enough to lay an egg. In this case the rooster and hen serve the same purpose equally well. Let's have a look at what rights are granted to us and see what you think. I was trying to explain this to a Rhode island red, but it went over his head. New Englanders. Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof.. or abridging the freedom of speech, or of the press, or the right of the people peaceably to assemble, and to petition the government for a redress of grievances. (Used with permission of the first congress of the United States)(That's a 9th amendment right) History lessons aside, this store especially is a well lubricated, well maintained, and well run machine. It is amazing how well they serve their customers and how efficient they are while doing so. All the employees here love their jobs and most have been here several years. The volume that they produce is mind boggling. People come here and stay in droves. The drive through is the number one in the city. No other drive through can keep the line moving this quickly. The dining room wait service is phenomenal. The quality is so much above other restaurants. That's because they use poor defenseless chickens. That's fine as long as the cattle are ok with it. I certainly am! I have spent many hours here and eaten many a meal. I plan on bringing a live chicken to have freshly prepared for me. They do that here on special request. Thank you for the hard work you do day in and day out! I just realized, chickens don't have any rights. I eat chicken. You should too! Thank you Marc and Sharon! read more

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Love Chic fil a but this shop is lame. Soggy fries ,nasty tomatoes, long lines . I'd rather drive to Kirby Whiten

I have never been a fan of JUST chicken places, but WOW these little chickens must smoke a little crack cocaine before they die. This chicken is flavorful, juicy and the crust is just-right crispy. And I have tried a few in town and out of town, no difference. And you just can't beat someone smiling and calling out your name personally for your food. Love that personal touch. The price is comparable and the selection is not as typical with lots of healthy alternatives. I will be back. read more

This Chick-fil-A is the absolute worst around. The orders are never correct, that is if I actually get to pick it up or have it delivered, because they have cancelled at least 3 of the past 4 times. You would think I would have learned my lesson. Now I have. This is the last time for me. And I am just warning the ones after me:) YOU! read more

Chick-fil-A - Fast Food Near Me - Memphis, Tennessee

Store still closed which sucks but Terrance is a great worker, very polite and helpful. Deserves a raise!!!!!

I have lived in Memphis my entire life. I have frequented Chick-fil-A's all over the area (Collierville, East Memphis, Germantown) and this Chick-fil-a is the best at what they do. This location is located near the Wolfchase mall and is very busy. They constantly have a long drive-thru line. WITH THAT BEING SAID: This staff works so fast! They are very organized and keep that restaurant clean. I always see the staff in motion. Because with a place that busy, there's always something to be done. They are kind and patient. A positive attitude and killer service is why I have continually come back to this location year after year. The other Chick-fil-a's in the area could learn a thing or two from this location. Thanks for all the chicken - keep it up! read more

I am thinking they do have the staff to handle this location. I placed a mobile order about 6pm. I arrived and entered the spot number where I parked. After waiting for 20 minutes, I walked inside and asked could they just cancel my order and credit my credit card back. I showed Noel the emailed receipt and he said that they would credit. We will seeNever " I'm sorry, we are very busy , etc. They did refund the charge read more

The "Wolfchase" Chick Fil A has moved to a larger dining establishment with a huge parking lot, but COVID put a damper on patrons enjoying the inside dining facilities. Its still closed as of now. As usual, their chicken sandwiches and other chicken offerings are delicious, but their service continues to slide downhill. Missed items, incorrect orders, and SKIMPING ON FRIES are becoming the norm. Quit upselling your customers to a large combo and giving them small/medium portion of fries. I would rather wait in line an extra minute or two and have a correct, complete order than drive to my destination only to discover a jacked up order. read more

Terrible. Crazy long wait time in the drive thru. Tea machine is down so they can't make tea??? Will never make the mistake of stopping here again. read more

We waited in curbside pickup for an hour. Their dining room was closed for no apparent reason. When we went inside to use the restroom, there was kitchen equipment strewn about the entry and dining room. Very poor experience. read more

The area which reviewers consistently report as a negative @ Chick-fil-A is Ambiance ~ & I agree. There is none. Walking from your car across the parking lot dodging vehicles means taking your life in your hands. Many times I only go inside because the drive-through line is hopeless. The front 1/3 is jammed with customers milling around & doors almost stay open. Employees constantly yell out names to pick up. So the noise level & distractions are not pleasant. I eat & leave as soon as possible. Which is EXACTLY WHAT CFA WANTS! But I keep going back because no other restaurant can touch the taste / quality / freshness / of their chicken ~ combined with quick service. Of course CFA doesn't mind all this because they are making lots of $$$$. Competitors wish they had this problem! read more

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Great service and as always. My order was correct and hot. Good job !! Nice job

Okay!!! Normally I'm all for Chick-fil-A, but this time I was completely shocked. I ordered the grilled chicken combo for lunch and much to my surprise they ruined it!! I mean who burns a bun this bad and still serves it to their customers. I'm highly disappointed!! read more

Chick-fil-A - Fast Food Near Me - Memphis, Tennessee

They're great and I love their cool wraps and chicken strips !!! Drive through is slower than walking in. read more

I've always loved Chick-fil-a, and I worked for the company for years. This is one of the newest built restaurants in the city, and it is the dirtiest one I've ever seen. i stood in the restaurant for 32 minutes waiting on my order of 2 salads, 2 drinks, and a Mac and cheese. i ordered ahead on the app, hoping to cut down time. While waiting, I watched 5 team members stand at the registers doing absolutely nothing. The floor was so sticky, my shoes were actually stuck. it didn't even smell like a restaurant, it smelled like an overly febrezed house, which was really strange to me. i have counted 21 people working the front of hpuse, and not one single person has tried to clean the floors, counters, tables, anything. I'm extremely disappointed in the lack of care this restaurant has shown. The only person I can compliment is Susan. She didn't once act like she didn't care. She was very nice and attentive. read more

This place has turned into McDonalds. I came on Friday and they waited until I got to the window to tell me the milkshake machine was "down." Well I come back today and again they tell me the machine is "down" and wait until I get all the way to the window to tell me. He said it was just working a few minutes ago.... this place is trash. read more