I'm not a huge fast food fan so I have to say I haven't had a CFA meal in more than a decade but I visited with my sister to use some free chicken cards before they expired at the year's end. I have to say everything I heard about CFA's service being good was true! The cashier was thorough and kind even when they were being slammed with a long line. I was carefully asked which sauces I wanted, if I wanted a cherry on my shake, etc. The staff were noticeably busy throughout cleaning tables and waiting on folks. The seating area was packed and I think this is probably typical. But it is large with nice finishes. There was a Happy New Year banner out with markers for kids to color on one of the large tables. Our food came out real quick and it was all correct. I don't think we sat more than 4 minutes before it arrived. I don't care much for the chicken sandwiches, and the fries were just slightly cold. But the peppermint milkshake I ordered was delicious and the whole meal met my expectations. I'm just not a big fan of the food to begin with, but no fault to this restaurant specifically. As we left, the owner/operator of the whole place was taking trash so we didn't have to stack it by the trash cans. I recognized his name and phots from the door. That was a nice touch to see a higher up doing the same work as everyone else. Overall, a great visit to CFA! read more

Chick-fil-A - Spicy Chicken Sandwich, Chick-fil-A Waffle Potato Fries, Peppermint Chip Milkshake - Fast Food Near Me - Springdale, Ohio

This CFA is by far my favorite restaurant in the Cincinnati area! Food always tastes good and is well prepared! Service is quick, polite, and of great excellence! In the 14 months I've gone to this location, they've only messed up my order once. When they did, they resolved it quickly and apologized profusely. The manager on duty even came out to apologize personally. I've only been in the building a handful of times, but every time I have, the restaurant is in peak condition! They're always cleaning tables and booths between every customer! If you're gonna stop by any CFA in Cincinnati, I hope it's this one! read more

Chick-fil-A - Chick-fil-A on E Kemper Rd - Fast Food Near Me - Springdale, Ohio

Service was impeccable. Hospitality was off the charts kept inviting us to stay longer. Food came out in less than a minute and was perfectly cooked made to order. The vibe was great. We even got free refills. read more

Chick-fil-A - Delicious food - Fast Food Near Me - Springdale, Ohio

Service was terrible. Was having trouble with the app. Kid in the drive thru was not helpful at all, he wanted to just pass me off to someone else because he didn't want to help. He was much more interested in chatting with his female coworkers. So I then sat in the mobile through lane getting no service, all the employees with their backed turned as I wave at the window. Kid obviously didn't even call to the window to tell them I was coming up. Saw on the app I could switch to pick up. Did that. They got my order wrong. Lost of people in uniforms milling about, no one being helpful, could staff this place with half the people if they just paid attention to customers instead of socializing. read more

My friend and I stopped by chick fil a after having a rough morning. Our day was turned around by Peggy, whom was super friendly and helpful despite the lunch rush. Would definitely come again! read more

Great service and excellent dinner. Easy ordering and quick delivery of our order to our table. Lynaisha was our checkout person and handled our order with a smile though we messed it up. Manager, Andrea???, handled an issue with a coupon that did not work and was very gracious. She delivered our meal was just perfect temp and tasty to boot! Appreciate the exceptional service. read more

This location reopened on September 23, 2024. Mobile Thru is on the right drive thru lane, regular ordering drive thru is on the left. No more circling the building read more

This is the best Chicfila I have ever been to. The line takes no time at lunch hour and the cookies are always served hot. None of my food has ever been left out and even while moving as fast as possible, the employees are still cordial. And the facilities and parking lot are always clean and the road around the restaurant is clear of trash- unlike other businesses in this area. read more

Went in this morning. I live the minis but cutting out the bread so just got an 8 count worth lemonade. The service was good. The young lady even went out of her way to make a guest a strawberry lemonade frozen drink that they no longer carry. My food was hot and it was good. Had waffle fries which I love. I will definitely return to this location. Update on 1/19/18 I recently ordered the chicken minis for breakfast. The service is normally good. I was disappointed that one of my minis was fast and I wasn't able to eat it. Those things are extremely expensive to have to throw one away. I was unable to return it but hope that they will continue to provide quality chicken items. read more

Chick-fil-A - Fast Food Near Me - Springdale, Ohio

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I visited this location on 9/6/23 for breakfast. Bought two breakfast meals and went on my way. Opened my bacon, egg & cheese biscuit and there was a long brown strand of HAIR smashed ALLLLL in the cheese and throughout my biscuit. Ewwww!!! So Grateful I didnt bite into it first. Had to drive all the back and explain what happened; they remade my sandwich but no "sorry for the inconvenience" or any kind of apology. Asked to speak to a manager for a refund because it's quite disgusting due to health concerns and she looked at me like I was a complete piece of shit. It was shocking. She then walked away and started having a side conversation with a lead/manager right in front of me about how ridiculous it was I had requested a refund because they remade the sandwich and that she was too busy to deal with me. The lead (tallish female with long brown hair) took my credit card and refunded me $3.95. Again, ZERO apologies given. Called customer service. They documented the incident and said the owner would contact me within 24 hours. ZERO follow up. Save yourself the frustration and stomach ache...go somewhere else!! read more

I ordered a six piece chicken nugget and got five chicken nuggets! Other wise this location is good and fast. A little pricey but over all good and all of it tastes fresh. read more

I've never really had a bad experience at Chick-fil-a but me and my sister were driving through town and stopped here and have never been so disappointed with the quality of the food. Fries were cold and seemed an hour old. The sandwich was no better. Dry and stale. My sister didn't enjoy her nuggets either as she said her fries and nuggets were cold and old as well. I'm always excited to go to chick fil a but this made me not want to go back to any chick fil a. Not to mention I paid $16 for cold food. read more

Pam is AWESOME! So helpful! I appreciate everything that you did to make my order correct! Thanks again! - Chicken Tortilla Soup Lover read more

The Thursday after Christmas, I brought my youth group to this location. We had 20 people (more than I had anticipated) when we showed up. The staff handled our very large order, very graciously. They did amazing - everyone got their food. I really wish I could have tipped them because they were amazing. The staff just smiled and were extremely pleasant to work with. I love Chick-Fil-A anyway, but when you bring in an extra large group and go above and beyond with great service, you get my continuous business. read more

Very disappointed in the customer service. When we go up to Sams Club we always eat there. We ordered take out last time but we didn't receive the mac and cheese we ordered. We called them and they said we needed to come in. This is a bit far from our house and when we made it back 3 weeks later they said we waited too long and wouldn't do anything. Really surprised me as we spend $65 every time we eat there and for them to totally dismiss us was really surprising over something so small. It must be in a bad neighborhood where they have tons of false claims or something. They lost us as a customer and really over nothing. The funny thing is we were going to order then left due to their lack of any customer service. The profit they lost was much more than the cost of the item. So not a good business decision short term much less long term. read more

I mean this Chick-fil-A is almost always busy, but you can normally always find a spot. The thing that makes this location, is the staff! They're always friendly and the place is so family friendly. There's always a clean high chair ready to go with a wet wipes and a placemat for the little ones. We always ask for the book for kids 3 and under. They're some of the cutest age appropriate board books! The play place is always hopping too. And it is large enough for an adult to get through in the case of scared/rebelling children lol read more

Best Chick-fil-A in Ohio Doug and his staff are the best!! Food is always hot. They get you in and out. Can't say enough about them. read more

I have never seen a Chick-fil-A so busy on a Saturday afternoon in all of my life. We figured there was something going on, but nope it was just packed. Every table was full. The staff did a great job of getting orders out quickly. Staff was friendly and despite the mob scene, did not seem overwhelmed. Food was good. I was happy with my order. Everything was how I expect it to be. I wish they would put all of the premium sauces in the lobby again. Especially on busy days such as this, it can be hard to get extra sauce when you want it. read more

Man this place has it TOGETHER. Drove through Monday (obviously can't go in) at noon and they had folks out with laminated menus to show you and iPads to type in your order. Two lanes. Workers had gloves and even face masks. Got my food in 5 minutes. As usual generous with the sauce (I'm looking at you Cain's) and when I didn't know what kind of dressing to get for my wife's salad they gave me both kinds. read more

I ordered a #2 during breakfast hours. With that meal I wanted water. The entree cost $4.39 my total ended being $5.48. I drive up to the window and ask why that was my total and they said it's because you ordered a water . When did asking for water raise the price of the meal? I was so confused. She said the system does not allow it to be a meal when you ask for water. I feel like I get why they do it but it doesn't feel right. I've never experienced this before at any other fast food restaurants. If this is normal , I digress, but I'm going to look into it read more

Pam the team leader said that this ice cream cup was a large, I think she's a big fat liar, Half the cups empty , the amount of chocolate sauce was pitiful, 50 cents extra for nothing. Horrible read more

Placed mobile pick up order at 1:25pm through app. At store in mobile order parking app says food has been delivered at 1:35pm. I have not gotten my order. Wait till 1:55pm because no has approached me and order no longer appearing on app, get into drive through line to get someone's attention. Let them know I have been waiting over twenty minutes for my order. Man proceeded to come and tell me I need to wait in the mobile order parking for my food. The food was cold because it sat there so long. TL:DR pass this Chick-fil-A there is a Canes right near it anyway. read more

I have been a raving fan of Chik-Fil-a for a long time. I have always admired the customer centric focus of the employees. Today I came in for a quick breakfast and was treated to an argument between a manager and an employee. I realize that disagreements happen but should never be exposed to the customer. read more

The best chicken sandwich ever. This location is very clean and the service is awesome. Lines get long but they are on top of everything so you get served quickly. Awesome job Chic-Fil-A! read more

Chick-fil-A - The best ice cream! - Fast Food Near Me - Springdale, Ohio

Why can't I just get my sweet tea when I order it. It's always unsweet like am I speaking Spanish at the drive thru.

We love Chick-fil-A Springdale! I can't begin to guess how many meals I've eaten there over the last 10 years. Many, many play dates with friends, the monthly kids club, Cow Appreciation Day, visits with the cow, my son stealing my frosted lemonade and his squeals of joy as he drank it when he was just 10 months old, HOURS in the play area, building friendships with employees-hi Shelby, Mrs. Peters, Gabby, Kevin, and everyone else! Even the longest line moves quickly and the wait is worth it. The store is always clean. The employees are always friendly and helpful. The food and drinks are always amazingly delicious. I couldn't recommend this place any more! read more

Sadly one of the worst chikfila locations around. I put in a mobile order, went to pick it up. App said to go get it. Stood there for 10 min. before I asked what the problem was. Meanwhile people walking in were getting their food. A cashier seemed to actually "enter" it to be made...manager said it was my fault since it wasnt submitted until then...not true. Was submitted 5 min before walking in. Anyway...food came..no sorry, no our fault, just oh well. read more

Chick-Fil-A is a primary example of what fast food SHOULD be like. The food is great, but not only do they offer great fast food chicken fare, but they also have healthier menu items. There's a great healthy menu posted in the restaurants that helps you stick to a total calorie count. Chick-Fil-A also offers some great diet lemonade and Coke Zero on the menu. There's something for everyone! I suggest the spicy chicken sandwich - spicier than Wendys! You'd be surprised - the breakfast is fantastic. The people are what keeps me coming back. The staff is quick and always polite. It's hard to find a Chick-Fil-A without a line, but either counter service or drive through moves extremely quick. They even have people outside assisting the drive through line during peak lunch hours to keep things moving along. There's always someone inside coming around to offer refills or to clear your table. The little things are what makes this a GREAT restaurant and company. My favorite has to be the dancing cow. During lunch - you can see someone in the cow suit (dressed for the appropriate season or holiday) dancing on the street. It never fails to make me smile... and draw me into eat lunch there. I also enjoy the flowers on the table, the extreme cleanliness of the entire location, and the ketchup tubs (not packets!) read more

I am a big fan of this place if I am craving a spicy chicken Sandwich then this is the place I go. The staff is always fast and pleasant. But be warned it is always very busy seating and parking can be limited but they do a good job at getting food out quick read more

Chick-fil-A - Waffles fries - Fast Food Near Me - Springdale, Ohio

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immediately an amazing customer care with the drive thru and then at the end of a short wait my meal was prepared nicely with a thank you and a smile read more

Who doesn't love chick-fi-A? This location has an amazing staff and are welcoming and friendly! I love coming here! They also have a cool play area for your children to romp in! read more

I always enjoy dining at Chick-fil-A. This location is especially pleasant to dine at. Today, my order was taken by the operator of the store. I have a calendar card which entitled me to a free nuggets. I thought it was only for grilled, but he informed me otherwise. I mentioned that I had never tried the grilled nuggets. He suggested that I get the fried and he'll give me a 4 piece grilled to try on the house. Great food, great service! read more

Came here last week as I was out running errands and didn't have time to make dinner, I ordered a spicy chicken combo with a lemonade. I love their lemonade, I could drink it by the gallon. Service was great for a drive-thru as I was greeted promptly and very friendly from the speaker box to the window. The service was very fast, when I pulled up to the window to pay, they had my lemonade and my food ready. The food was hot and fresh, and correct and that's all one can ask for a QSR. read more

Okay I have to write a review on this based on the insanely fast service during the lunch rush. Usually I go into a place to order take out from a fast food joint just because it's faster for some reason. I hate sitting in a drive through. I picked up lunch for my friend and I today and it literally took 2 minutes for the whole process. Two drive through lanes. There was a staff member standing outside and took my order on a portable device. I pulled up... another staff member (standing outside) took my money and gave me my food and I was off. I really couldn't believe it. The food was hot and tasty - the order was 100% correct. I was impressed. read more

Chick-fil-a has good food and the best service. I like the nuggets and the honey smoky bbq sauce. The place can be packed at lunch time

Exemplary customer service. Delicious, moist, chicken w a perfectly crisp coating. Waffle fries somewhat bland but perk up nicely w a sprinkling of salt. Place was packed but service was swift and friendly. Tables were cleaned up as soon as someone got up to leave, so there's always a clean table waiting for you. Free drink refills if dining-in. Always a positive experience at Chick Fil A! read more

This Chick-Fil-A is always packed! But they are always friendly, always speedy, and always delicious. On this particular visit I was actually served by the franchisee of the location, which surprised me. He was right in there with the rest of his workers, and didn't seem to be bothered that his tie was getting dirty. I appreciate that in upper management. The customer service is top-notch and that alone makes it worth a return trip. read more

Food and service awesome. Only down side is if you eat inside during the winter make sure you have a hat, scarf and gloves on. The dining room was very cold. read more

As always, Chick-Fil-A delivers when it comes to serving delicious fast food chicken products. However, this location seems to go above and beyond this traditional recipe for success by incorporating over the top customer service into the mix. Located within proximity to my place of employment, I often choose to dine at this Chick-Fil-A location simply because of the fact I know I will be treated with respect and with a friendly smile, something that is usually lacking when it comes to fast food joints. On top of their great food and customer service, this Chick-Fil-A is always spotless. I would even go as far to say that they have a designated employee for cleaning off the tables, or so it would seem. If you are in Springdale and just looking for something quick and simple, this Chick-Fil-A is a no brainer. read more

I LOVE Chick-fil-A!! Who doesn't love been greeted as soon as you enter, smiles all around and always being reminded "it's my pleasure" to serve you?!? As soon as I walk in I have a cheesy smile on my face that can't be wiped away. I also love the food! My favorites are the chicken nuggets & waffle fries. I get them every single time. And I can't forget the delicious Chick-fil-A sauce!! What do they put in that?!? It's addicting and soooo good! A fantastic restaurant with great food and great service. Life doesn't get much better than that! If you haven't been you are totally missing out and need to get on the train! I promise you won't be disappointed, instead you might have a new addiction! read more