I LOVE these subs! I especially love the Italian sub! They have a what some customers/workers call "the wall of smoke", a variety of hot sauces that you can add to the subs! Can hardly go a few weeks without one of their subs! read more

Walked in at 8:45 tonight and was greeted with eye rolls and sighs, cashier was very short and visibly annoyed that I was there 15 minutes before closing, didn't respond to any of my thank you's, when I inserted my card he didn't tell me the amount or say a word until my receipt printed. Watched all of them behind the counter literally shake their heads and sigh in annoyance if someone came in, the last girl walked in at 8:50 and she saw their reaction and left. Food is great as always but horrible customer experience, and when my sandwich was ready he just placed it on the counter and walked away without telling me it was mine. I can appreciate wanting to leave after closing but your hours state that you are open until 9 and I don't feel 15 minutes before close is out of pocket at all. read more

First time at this location. I think their subs our average at best. Better than subway and below Jersey Mike's. I also like Jimmy Johns better. Medium subs are around $7. I got a club sub just before closing to eat for my next day's lunch. Disappointing that they didn't put mustard or bacon on it and I repeated my order twice. Bacon was standard on this sub. This was my birthday sub. You get 1 free up to 5 days after your birthday. However you must have the app. read more

If you must eat a chain sub, get one here. The Italian is by far my favorite. I have eaten here several times since they have opened and sadly this was my first check in. Sometimes I wonder why I don't check in more places... Hmmm Italian sub. The service has always been good and the Italian sub is so yummy. Do you see a trend here. Wait time normally is never long and worth it for the Italian sub. Now the only down side is the price of the sub, it costs more than other places, but the Italian sub is so worth the extra penny's. Hmmmm that yummy ham on the Italian. If I could buy that ham by itself I wouldn't probably even have to come here. So go ahead drive down and order an Italian sub. You know you want to taste that sweet yummy ham. read more

Was not happy to see when we walked in the Firehouse Sub location in West Chester Oh.. looked up to see an employee with very bushy hair and beard making food. Wasn't sure if I should stay or run! Their were 5 employees working so thought maybe he wouldn't be the person making my sandwiches.. With this many employees working you would think tables would be wiped off and drink counter cleaned. Oh No they spent their time standing behind counter talking and looking at phones. read more

I came and two couples who came after me got there food before me and they ordered more Food than me as well also while I was waiting for my food the power went out and all of the workers started throwing stuff and cussing saying they were going to quit k will never come back to this establishment oh I forgot they didn't give me the usual size for my number 17 it was also very dirty and the workers were incredibly rude read more

Literally waited 40 mins for 1 sandwich. Need to let customers know if the wait is that long!! Recommend to management train employees to provide wait time if you are extremely backed up. Updated: Service was much better at later date. read more

I would consider my wife and myself somewhat food snobs. I can't believe this place does not have more people eating here as I believe this has the best sandwiches in town. Everything is freshly made, sandwiches taste great, and excellent customer service. read more

I just had the best gluten free sub I've ever had! It was so soft and the contents were delicious. Jersey Mikes needs to take note!

All my experiences here have been positive. The place is clean, the counter people are super friendly and courteous, and dollar-for-dollar, you get a lot. I like patronizing places that support our first responders and military.Their large sandwich is huge--a medium would satisfy most people. Their cheesesteak is packed with meat and incredibly juicy--quite possibly the best cheesesteak I have ever had--certainly the best of any place in this area. They also have the programmable self-serve Coke machine with about 100 different choices. What's not to like? We will be back again and again. read more

My son has been a long time fan of the meatball hoagie so I finally went with him to give their sandwiches a try. Got the steak and cheese with all the toppings - delicious! Great soft bread, plenty of meat and cheese, lots of veggies. Not greasy like some places or skimpy like some other places. Service was friendly and fast. Definitely will be back! read more

Really happy with everything about firehouse! I called when they opened to change the date of an online order I placed today for 20 people. Scott made it so easy. He was so friendly to me and my coworker Nick who picked the order up. Our order was ready on time, everything we ordered was there and the quality and cost was outstanding! They even helped us take it to the car :) If you need a staff lunch, this is the place to go! read more

Is it just me, or every time I'm at the grocery store, are there about a dozen firemen buying shit loads of food for some infinitely ongoing grill-out / chili cook-off / pancake breakfast or some other celebration of food that these guys partake in between emergencies. My conclusion... Firemen know how to eat ....and cook! Well, as it turns out, Firehouse Subs was founded by a fireman. So, I felt like this place had a decent chance to be great... and it is!!! Firehouse serves up delicious subs made with quality ingredients piled on fresh, toasty baguettes. They also have a state of the art touch screen soda dispenser that gives you literally hundreds of drink possibilities. And the best part ...Over 50 Different Hot Sauces!!!!!... Over 50!!!! (All numbered from 1 to 10 indicating different heat levels) I recommend the one called Pain. It was a 10, of course. They also have chili, which I will try next time. While Firehouse is a chain, they add a little local flavor by decorating with historic photos of local firemen, trucks, etc. Oh yeah... I almost forgot. The table tops are patterned with dalmatian print. Don't ever go to Subway again! (bleck!!!!) Firehouse is where you wanna be! There is one on Fields Ertel, as well. read more

Vegetarians, beware! I'm vegetarian for religious reasons. I went to Firehouse Subs for the first time and asked the clerk if they had a vegetarian sandwich. He recommended their veggie sub, which has, among other items, sauteed mushrooms. I went back to work and took a few bites of the sandwich and it tasted kind of meaty. I looked around on Firehouse's website for ingredient info and discovered under the allergen section that their mushrooms contain fish. Because I had melted cheese on the sandwich which stuck to the mushrooms and other toppings, I had to throw away the entire sandwich. I emailed Firehouse Subs and received an email back from Ashley Routte, executive assistant of guest services. She explained that the mushrooms are in Worcestershire sauce, which contains "traces" of anchovies. Her suggestion and resolution? Don't order mushrooms next time. No apology. No offer to make things right for me having to throw away an almost $6 sandwich. I was taken aback by Ashley's dismissive response and lack of apology. I asked her if she would feel comfortable telling a Jewish person, "It's OK, that sandwich only has a little bit of pork in it" and again asked that the company communicate to their staff that the mushrooms are NOT vegetarian or to at least list it on the menu. I sent that reply on July 11 and still haven't received a response back. I found Firehouse Subs' non-disclosure that their veggie sandwich is not vegetarian to be troubling. The fact that the staff also is not aware of this demonstrates poor management. Most of all, their customer service needs serious help. This was my first visit to Firehouse Subs and it will be my last. read more

This place is a family favorite! Our entire family loves it and we can't stop going back! It meets our diverse needs from young to old, gluten-free and not, vegetarian and meat lovers! Highly recommend!! read more

By far, hands-down the worst customer service I have ever experienced. After an employee miss made my sub and I said something to them about it and they Never offered to make good on my purchase. No offer to correct it, or refund my money. I had only taken maybe a half of a bite when I realized it was missi made. This was my second experience with Firehouse Subs, needless to say I will never visit a Firehouse Subs again. This visit happened on 1/28/19 about 2:45pm. read more

Brad was very helpful in helping me find a sub to fit my dietary restrictions! Will definitely be returning now.

It's been several months since I've been to firehouse. Looks like the menu has changed. Now, small medium and large subs. Ordered a medium and small new york steamer to go. I was told the small was 4 inches. It's not. Measures 3. Barely any meat on both subs. Mayo and mustard were wiped on the bread as if they were almost out of it. They are clearly cutting costs. New bread, and sandwiches are now served in a clunky box instead of paper. Not the same place I remember at all! Small sub has next to no meat, and is certainly not worth the money. They use to greet you when entering, guess that is no longer a part of their service. Very disappointing overall. read more

We enjoy the sandwiches at Firehouse Subs. John always makes our sandwiches when we are there. He does a great job and is always very pleasant. We'll keep coming back for the great food and service. read more

Great service and great food. While it's never empty, I've also never seen it so busy that there was a long wait.

Kings Hawaiian pork and slaw is amazing. You can taste the smoked pork rather than the mushy crap you make in a crock pot. Little expensive but awesome food so it's worth it. read more

Very good tasting sandwiches and I love their selection of hot sauce! Meats, veggies & bread all tasted great. Only "bad" thing is they are a little pricey and also are limited on healthy options read more

Came to Firehouse today excited because I haven't ate here in Sooo long. Everyone was very friendly and welcoming. The food was fresh and great. An was made with fresh ingredients. I will definitely be coming back. read more

I tried the Smokehouse Beef & Cheddar Brisket sandwich today and it was the bomb. I have had firehouse before and have never had a single problem, it is a little more expensive than normal but it is so worth it. I definitely recommend this Firehouse, the staff is super friendly and upbeat. I definitely love coming here! read more

A decent sub place. Cost was a bit extreme for what was given. Good ingredients though. I had the Italian hot sub and was pleased with it. If you have kids, and you're okay with them having soda, they'll love the Coke machine. read more

The Smokehouse Cheddar is amazing! Luv the Coke Freestyle!

The subs here are very good and they are priced reasonably. This place will set you back about as much as Subway but the food is much better, and you will actually get some something on your sandwich other than bread. It isn't healthy, it doesn't matter how you define healthy, but the really good stuff never is. Recommended for anyone who wants a sandwich. read more

I dont do reviews of QSR's, but I feel like this is a special occasion... I didnt realize that 3 ounces of ham should have more sugar than a 12oz Pepsi. I had an Italian sub and it was offensively sweet. read more

I went when they first opened, good food great service. But, went there last week and every open table was dirty. Seven employees working and nobody cleaning. The floor looked like it hadn't been touched all day and only 4 guest in the place. read more