This place used to be much better The good: great staff. Always friendly, efficient ZERO complaints with staff Waffle fries are good The bad: the chicken Not sure what it is but chicken has been consistently worse. Rubbery/chewy. Not crispy at all. This has been 3 + times now so not a fluke. Unlikely to return for chicken at this point read more

Highly recommended this Chic Fil A. Excellent food. Chicken cooked perfectly. Tracy the Manager was so nice she is very personable! She ensured all tables were cleaned immaculately! Highly recommend coming here. read more

Here's the Scoop: Every experience with Chick-fil-A is always wonderful. The service is quick and friendly. Salads are fresh and food is always hot. I love that they bring your order to your table. Throughout your stay someone is always coming around asking you if you want a refill on your drink or if your order is OK. Every worker there is courteous and always looking to serve you with a smile. It makes your experience at Chick-fil-A pleasant and enjoyable. It's the only fast food restaurant where workers give you a welcoming experience. Who ever came up with this model of training for employees Definitely hit it on the head. It's an A+ experience at any Chick-fil-A that you go to. And that to me is amazing! It will definitely put a smile on your face when you go in to place your order to sit down and enjoy your meal. The mac & cheese is delicious and the cobb salad is filling, and just as delicious! Kudos to the owners of Chick-fil-A! Job well done! read more

Chick-fil-A - Cobb Salad and side of Mac & Cheese - Fast Food Near Me - Smithtown, New York

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Let me start out by saying the customer service at this location is just amazing. I have never had an issue in regards to bad customer service. However, I did find a hair in my chicken sandwich and I had stopped eating here. My family still continue to eat here with no issues. My stars are solely based off of the customer service and I took two star away for the hair. read more

Chick-fil-A - Hair cooked into my sandwich. - Fast Food Near Me - Smithtown, New York

Ok ...I am Vegan but my grandsons are not!!! I ordered the veggie wrap no cheese & it was ok.... My grandsons liked their chicken sandwiches.... Im giving this 3 stars only for the service.... Great great service... that's all.... Oh update here ...remove a star... my veggie wrap that was 12.99 is 1/2 tortilla ... couldnt they spring for a few more veggies??? read more

Chick-fil-A - Chick-unfil-A a wrap inside a wrap....ughhhh - Fast Food Near Me - Smithtown, New York

Food and services were outstanding. They constantly ask if you need anything while dining in in a very respectful way

Worst place to eat when it comes to cus service.i get better service at there other location. manager of the store couldn't care less when i told him what happened read more

I love the popcorn chicken there! It is the best I love the service I like where it is I love the waffle fries read more

Food -- delicious till the day I found a hair in my chick sandwich Service -- the mgr - blonde lady who yells constantly at the kids who work there went bullistic on me for saying there's a problem with my food -- yeah so ambience not so good. Lady chased me out and told me not to come back read more

Like a typical Chick-fil-A food is very fresh and on point always ready when ordered ahead on their app. Restaurant is very clean as well as the parking lot. Staff is extremely friendly and over accommodating highly recommend. read more

Chick-fil-A is a fast food staple that trumps most other fast food chains, as we know. However, this location has the best service that I have received from an establishment. The staff greets you by name, are always extremely attentive, and are very accommodating. Going to this Chick-fil-A location always puts a smile on my face as the staff's positive energy, kindness and meticulous service is elite. The food is fresh, delicious, and is provided quickly. The establishment itself has a great ambiance. Cleaners can always be seen ensuring that the seating areas and bathrooms are in great condition. Thank you for always serving me with a warm greeting and smile, it truly makes a difference. read more

I have no idea how these places are so popular.. literally 40 cars in line at the drive through- what kind of masochist would wait on that drive through line for mediocre chicken is beyond me. I parked and went inside and got my food in less than 7 minutes while the drive throughs had hardly moved positions when I walked back outside to my car. The staff is very friendly and professional no complaints there. The problem is with the food itself.. it's way too expensive for fast food and it's just not very good. I got a grilled chicken breast, a large fries and a chocolate milkshake for $16. I was expecting the chicken breast to be a whole chicken breast like at KFC or Popeyes. It is not. It is a 1/4 inch thin sliver of grilled chicken cutlet for $6+. You can eat it it about 4 bites so each bite of chicken was $1.50.. absolute insanity. It didn't taste horrible, it was well seasoned.. but the chicken was rubbery not tender. The waffle fries could be incredible if more than 1/4 of them were fully cooked and crispy. 3/4 of the large order of fries were soggy and floppy. The chocolate milkshake is just not good. Not chocolatey enough and too thick and too creamy in the worst possible way. Has an odd aftertaste I can't quite put my finger on. Long story short it was $16 for a small amount of food that wasn't even good. You could get the same meal at an actual, quality pub for only a couple more bucks. read more

Awesome staff at this location, super friendly and try their best to be quick. Food is always solid. I love the chicken sandwich deluxe & always like a variety of dipping sauces for my fries. Will continue to come back especially because the staff is so great! read more

They have great chicken meals, though run on the higher price side. I recently called with a question about some recent orders but it was not followed up. The deluxe chicken meal is the way to go - the basic one for like $12.5 is dumb and confusing and should be removed. read more

I cannot express how satisfied and happy I am with the service that I received in this location, it was undoubtedly exceptional, the employees are always friendly and willing to help you and that you leave happy, without a doubt it is the best Chick fill location I have ever visited visited are doubt I will return read more

Chick-fil-A - ows a table with a vase of flowers on it - Fast Food Near Me - Smithtown, New York

So I came here all the time for my niece & nephew, they LOVE Chick-fil-a & I am down for them too!! So I literally just finished eating my dinner, it was GREAT as usual. Only thing was they got my nieces order wrong & I didn't know it until I got home. My niece was upset, so I gave them a call. I spoke to Evan, who was nice as could be, extremely accommodating & took care of everything for me. Although I had to go back to get what was correct, it could've been worse. Evan threw in a couple of free item cards for next visit & in my opinion he did what he could for me & was apologetic. You can't ask for anything more. Chick-fil-a staff, is top notch & always a pleasure to speak with. read more

It's your typical awesome Chic Fila. Awesome and delicious. What more can you say. Service was fast and reliable read more

Chick-fil-A - Fast Food Near Me - Smithtown, New York

So happy to have a chick-fil-A close! We did mobile ordering and it was exactly 11 minutes from pulling in to the parking lot to leaving. The crowd control was amazing!!! The chicken sandwiches and fries were delicious!! So was my lemonade. When it comes to fast food, chick-fil-A is a notch above. The service here was excellent and the young woman who helped us was extremely nice and helpful. Highly recommend the smithtown chick-fil-A read more

the manager at this establishment ( blonde older lady ) really loves staring at customers and making them feel very uncomfortable. would recommend sitting no where near her read more

Chick-fil-A - the manager that made me very uncomfortable - Fast Food Near Me - Smithtown, New York

Chick-Fil-A Cookies and Cream Milkshake we all know chick-fil-a milkshakes are superb. and with a classic such as cookies and cream, it's hard to go wrong. they hit the nail right on the head with this one. thick, creamy, and decadent down to the last drop. minus one star for the paper straw. also not open on sundays. read more

They talk about serving the community and being charitable Not when it comes to disabled American Vets. forced to give a star

I cannot have an experience that has been bad at Chick-fil-A. Any Chick-fil-A when you have to wait to give you something free they are courteous. Their food is fresh. It's exactly what you order. read more

What a great operation you have there, great employees i had the pleasure of dealing with eli, he was so polite and awesome, chick-fil-a has there act together read more

This is by the worst Chick-fil-A location ever. The food is never good and always cold. They mess up the order almost every time. They also are a lot slower then Others and what's weird is the store is literally always empty and now I know why. I am disappointed because this location is so close to my house but I literally drive to the commack location cause it's wayyyyt better. read more

The highly touted chicken sandwich was just so so. Traffic onto Route 111 is going to be a problem. read more

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I've been here several times, food is always great! Just recently I had a complaint with the fries but the Manager personally called me to explain their condolences. It really shows the company cares! Told him I appreciated it. read more

I waited until I visited this particular location about 4 or 5 times before writing a review. I wanted them to work out any kinks that every restaurant has when they first open. First off, to everyone who complained when it was announced that there would be a Chick-fil-A opening at this location, because it would cause more traffic at the 347 / 111 intersection, you were all WRONG. That strip mall that was there before with the OTB was gross. The awesome bagel shop moved north on 111. Chick-fil-A coming in was the best thing to happen to that location. The remaining strip mall was renovated and is actually nice to look at. I'm thankful that they came and redid it. Now, on to my experiences. I haven't been here when the dining room was opening, so In terms of ordering, you can either order ahead on the mobile app or go through the drive through. With the restrictions being eased, perhaps their dining room is now open. However, I've tried both ordering options, just showing up and going through the drive through and doing the mobile ordering. I would say that it depends on the time of day that you go there which will dictate how long it will take to get your food. I went one day between 12p-1pm, and it took approximately 10 minutes from the moment I got in line at the drive through to the moment I was driving away with my food. I also felt like the service, especially the extra set of eyes in the drive through helps maintain order and accuracy. Another time, I ordered my food through the mobile app, showed up to Chick-fil-A about 10 minutes later, was directed to a designated waiting area, somebody checked me and and double checked my order, and my food was out in about 5 minutes, and I got service with a smile. I never had a problem with the accuracy of my order, and I never had a problem with anyone giving me attitude. I found everyone I dealt with to be super friendly and courteous. In terms of the quality of the food, I didn't feel like there was any difference in the quality of food compared to any of the Chick-fil-A's on Long Island, or any other location I've been too. One of the menu items I recommend is the frozen / frosted lemonade. It's like liquid crack. Try it at your own risk!! ha ha. Really though, it's delicious. I highly recommend this location. To anyone who opposed it's construction, who's going to admit they were wrong now? read more

Ordered my food on the mobile app. While, the drive thru line moves pretty fast, they should have a spot for mobile orders. Waited for a little while and got my chicken sandwich made incorrectly. On the box it says no lettuce, no pickles, no tomato, add pepper Jack cheese. I was missing the cheese and had a chicken sandwich on lettuce and the bun. The fry container was only half way full. I think that these guys are being rushed and if you had a place for pick up orders (rather than waiting on the drive thru line) it would be so much better. Designate a few spots for that. It will make a world of difference. Was pretty disappointed since I ordered my food ahead of time and it was still wrong. read more

Chick-fil-A - The ticket states the correct thing, but it's not what I received. - Fast Food Near Me - Smithtown, New York

Wow. Pretty surprised with the customer service very not organize the gentleman that took the order was very pleasant the cashier was very nice but when I pulled up to the window the girl was not nice at all very very dissatisfied what is service my order was not correct One of my chicken well done and no pickles. & ill requested a little whip cream on the side extra for my milkshake and the young lady told me that they don't do that. read more

This is my third trip to this restaurant My first time I ordered the chicken strips snd Mac and cheese the Mac and cheese was very salty.I gave it a try two more times both times the chicken strips and fries were so salty I had to throw it away. They should advertise they are selling salt not chicken or fries. I have eaten at this chain at other places and never tasted so much salt. I could have gone home and just downed the container of Morton's Salt in my kitchen and not wasted my money the effect would have been the same immediate extra high blood pressure! Shame because the workers are so so nice but this location is killing you softly with tons of salt! I will be looking for another chick fil a location! read more

Love the deluxe fried chicken sandwich meal. The vanilla milkshake is so thick and delicious!

I'm going to have to agree with a few people here very disappointed with the lack of customer service we've been here 3 times unfortunately we've had incorrect food orders, never received a brownie we ordered, it just doesn't compare to other establishments we've visited especially the Commack one. Shame was hoping we didn't have to drive further out for our cheat meal, but rather that then walking a few blocks and receiving so so food guess the drive it is for now. read more

Had an awesome experience here, one of the best at a Chick Fil A! Service was amazing, workers are friendly and manager is exceptionally kind. Food was awesome and line moved so fast. Will be my new location!!!!! read more

I mean, the food is great. Every single time I go there I order the Southwest Salad with Avocado Lime Dressing. EVERY single time something is missing. The salad dressing. The pepitas. Whatever. They NEVER got it right even once. Horrible. But I still go back because I love the salad. read more

First time at this Chick-fila-a and it was a great experience. The place was clean and the service was quick. Shout out to Shannon for exceptional customer service. read more

Ive waited til my 4th trip to rate my experience. We went on night one and although the lines were less than expected the service was your typical great experience. The manager greeted us and introduced himself. The food was perfectly prepared. A few subsequent trips which included breakfast,dinner and a late night shake run all produced great experiences. The lines are manageable at all hours from my experience. Glad to see this new addition to the town and by the way thank god Chick fil a has arrived because the shopping center overhaul was much needed as was the parking lot. Don't waste your time on the few negative reviews. If you have an issue I know the management will rectify the situation. read more

I was very excited for this Chick-fil-a to open near me! I came a few nights ago and the food was great. I went around 8pm and to my surprise there was a short line. The staff was very nice. My only complaint is that the parking lot is hard to navigate and it was hard to get into. Other than that this place is your average Chick-fil-a. Can't wait to come back! read more

I came to this chick fil a and got a sandwich that was amazing. We came in and the line was short and the food came out quick. It was clean and very COVID safe. read more

I was accidentally charged twice on my credit card for my meal. When I called them later that night I spoke to someone named Sean (I'm guessing he is a manager). Sean was so professional and apologetic - he honestly couldn't be any nicer. He remedited the situation immediately and treated us to a free meal. Great staff and great food! read more

This is the worst run Chik Fil A. I understand that fast food will come with errors but this one always gets something wrong. I can live with the minor stuff, like forgetting to give us sauces and ketchup - its annoying but easily remedied if you examine the order. What I can't live with is the dangerous dishonesty that could make someone ill or worse. I ordered my daughter a Cobb Salad without Cheese or Eggs through the drive through. I got the order and looked quickly to verify there was no cheese and eggs, because I know they screw up a lot. I didn't see anything in the car (it was night) and went home. In my brightly lit kitchen I saw a two or three pieces of shredded cheese. I poked around the salad and found more buried beneath the chicken and salad. It was obvious that whoever made the salad threw a little cheese in by accident and instead of making a new salad chose to hide it (usually when there is cheese on the salad it is all over and easy spot). If this happened to someone with severe dairy allergies, bad things could happen. I am not going back. My kids always want to go to the one in Port Jeff, even though it's half an hour away, because it is just better. I should have listened to their wishes. I will from now on. read more