Used my app to order and their team forgot to include an item. I submitted a complaint on their app. The corporate response to my complaint didn't offer to replace my missing item. I submitted another complaint saying "thanks for the apology but you still owe me my item." The store manager called me back to apologize and offered to make it up with a breakfast voucher. I haven't received anything and it's been three weeks. This is about the 8th time this location has forgot to include an item I've ordered. It's not getting better and their management doesn't care. read more

It is hard for me to take a liking to chicken sandwiches since a lot of places made them so terrible, but I suppose chick-fil-a gets a pass. Is the chicken juicy? Yes. Is the chicken crispy? I suppose so as long as it's fresh and you didn't have it sitting somewhere for a while. It's hard for me to say I would come back to order again since after having popeyes chicken sandwich, there's really no going back to any other chicken sandwich food chain since they give you the largest piece of chicken in a sandwich over anywhere you look and its crunchy and juicy for cheaper. I would say the thing that chick-fil-a beats popeyes is the sauce and customizing, can't go wrong there. Customer service here though is excellent, and inside is clean. They could have more space somewhere even more outdoors because this place is always filled to the brim with people, and it's gotten worse since they let customers dine-in. I mean covid still flying around can't really go back to the less than 1feet apart shoulder to shoulder wait lines right; but that's what I'm seeing inside. Go inside at your own risk, drive-thru's still there it's just usually also really long, or do online order so you only go inside when it's ready for pickup. Price point though for the food, it's decent. It's like in the middle you got popeyes/kfc at $4 , then you got chick-fil-a at $5-6, then you got the other places with disappointing dry chicken at $7-10+ dollars. read more

Im not completely sure why this place only has 3.5 stars when its been top notch every single time! The workers are super friendly and the line goes by quick. Please come here read more

Chick-fil-A - Strawberry shake - Fast Food Near Me - Pleasanton, California

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This Chickzfil-A location is conveniently situated close to the 580 exit. It's always busy from Monday to Saturday. I've nevwr gone here where there's no line inside and at the Drive Thru section. Fortunately, they're service is fast and efficient. The kid's meal is good value. My kids like getting the chicken strip with a side of fruit and milk. I think they always default to Chick-fill-A because of the indoor play area. Most of the choices are good. My only complaint is the salty chicken noodle soup. My kids and hubby find it delectable, but I find it salty. read more

Food is always great. Experience was horrible. I used the app hoping to save time. Nope. Line was at the freeway exit. No quick mobile pick up. Waited like 40 minutes for a sandwich. Sadly.... I'd do it again. read more

Ordered online for pickup: fries (no salt, medium size), hash browns, chicken nuggets, two spicy chicken deluxe sandwiches, and picked a bunch of different sauces to try. My order seemed to come together pretty quickly (I pressed the button that said I was present in store while being a short distance away). The fries were lightly crispy (could be fried a little bit longer in my opinion). I liked that I could chose that the fries come unsalted (since I was going to dip them in a sauce that contains salt/sodium-no need for extra salt). The hash browns were cute little coin shapes. My bf preferred the hash browns from McDonalds more (larger although greasier). The chicken nuggets were crispy on the outside. They are made from pieces of chicken breast compared to other chicken nuggets that are made from frying pieces of blended chicken meat plus other ingredients. The fried chicken in the sandwich wasn't too spicy. I felt the heat during my last couple of bites of chicken that was sticking out of the burger. I was able to enjoy this meal in the outdoor dining area. I picked Polynesian sauce to be one of the sauces I wanted but it wasn't included (and I didn't bother asking about it so I don't know if they ran out or forgot to include it). I liked the Chik-Fil-A sauce with my sandwich. As an aside and something to keep in mind (because I tend to forget) is that all Chik-Fil-A restaurants are closed on Sundays. read more

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Our(hubby and I) second time eating at Chick-fil-A in 7 years. We ate at the Fremont location. Had breakfast. While waiting for our order, I was reading their advertisements, and learned that they cooked their food in peanut oil. I told my husband to confirm that they cook their food in peanut oil and if there were other non peanut oil options. Our daughter is allergic to peanuts and ordered the oatmeal instead. This is probably the reason why we never returned. Our older kids really enjoy eating here and the hubby and I decided to try it again without our daughter. Husband ordered a #2 spicy chicken deluxe , extra crispy meal. I ordered the regular chicken sandwich . Husband really liked the sauces that they offered, which is quite a few. He liked the siracha and House sauce. My sandwich just had the chicken a d pickles. It tastes better with their house sauce. Not bad. It was pretty busy when we got there. Overall, not bad and will most likely try it again sometime. read more

Chick-fil-A - Fast Food Near Me - Pleasanton, California

Good customer service great atmosphere and in good location near the freeway Chicken Burger

Chick-fil-a -Always met with friendly and courageous staff and predictably consistent and tasty food. Never disappoints. I absolutely LOVE their Arnold Palmer (sweet tea lemonade)! read more

I like the Cobb Chicken salad here, but was very disappointed to see their employees standing out in the rain getting soaked to take our order. Come on do better, provide umbrellas or awnings for all of your staff. read more

I love this place! Crispy spicy chicken sandwich meal please with their Chick-Fil-A sauce. The waffle fries are amazing and even though I was on a diet, I just had to have them. Their milkshakes are awesome too. I wish they were open 24hours a day! Also had a side of their little nuggets. They are really moist. I usually eat it with ranch & buffalo sauce. Try it! Waiting for the Hawaii store to open up. read more

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This place is better than many fast food restaurants. It's almost always busy so coming here at 9PM was a good idea as I didn't have to wait in line. Ordered the chicken sandwich deluxe meal. Chicken was decent and waffle fries tasted great. I thought the sandwich was a bit small. Like In N Out, you could ask for well-done fries, but forgot to do that this time. I really liked their lemonade (refillable). I paid 30 cents more for it, but totally worth it. The squeezable and dippable ketchup packets are awesome. They offer many different sauces too. This time the cashier didn't ask if I wanted any, but I went back and got the Polynesian: a sweet and sour sauce. read more

Chick-fil-A - Chicken sandwich deluxe meal: waffle fries and a drink - Fast Food Near Me - Pleasanton, California

Classic. 1. Fremont used to be the closest Chick-fil-A location to me, but a friend told me that they opened one in Pleasanton and I had to go. 2. No lines at 1pm, but the inside was packed. 3. We ordered CFA deluxe sandwich, Spicy deluxe sandwich, 12 pc nuggets, 2 large fries all for $22. We washed our hands and sat down for like 3 mins and someone came with our food. The price isn't bad at all considering the quality of food and speed in which it arrived. 4. I love that they have 2 utensil/condiment stations. There are even trays for people to leave their unused sauces that others can take and use. 5. There's a play structure inside this CFA. 6. Workers are constantly cleaning to make sure this place is spotless and they even place fresh flowers on each table! read more

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Food was fine, only got the peppermint milkshake which is a must try when it comes go DECEMBER 1st. I would like to acknowledge the loving Juan Pablo for his excellent service. He was nothing but kind, hilarious, and personable. I loved my customer service experience almost more than i love my peppermint milkshake which is a lotttt... read more

I asked for 2 chick fil A sauces for my meal and when I got home, I realized there were 2 honey mustard sauces. I thought they made a mistake when bagging because the sauce colors look the same. But when I looked at the order slip, it looks like Maia entered that I requested 2 honey mustard...hmm. I would recommend avoiding this chick-fil-a. They usually get something wrong in the order and the people taking the orders usually look annoyed. read more

This chic fil location never fails . Always on point super fast never had a issue at this location read more

Loved their regular side salad with ranch and those crispy Charred Tomato Crispy Red Bell Peppers. Not a fan of the green bell peppers but these I love! I added some chicken strips cut into nuggets (should have just ordered the nuggets), and that put this salad over the top! One of my go-to's for sure! read more

One of the many reason I could never be Vegan: Chicken! Obviously with that in mind Chick-Fil-A is somewhere I really enjoy.. In fact it's the only Fast Food place I will happily eat at. Simple foods, fresh, tasty and well priced. You can't go wrong really. I have been here twice now and love that they now do Breakfasts too so when Hubs wants his Chicken Biscuit I can have my Chicken Wrap and we're both happy. Only downside is they're not open Sunday. read more

Chick-fil-A - Fast Food Near Me - Pleasanton, California

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The very dependable consistent Chick-fil-A. Employees always make you feel welcome, and the meal always hits the spot: Large Spicy Deluxe. Drive-thru times can be long but it does not stall. I have dinned in at this location as well, and interior is a step better than your typical fast food. 2019 is about chicken sandwich wars. Rest assured Chick-fil-A will always be constant. read more

Simple menu, clean restaurant, friendly people, miserable location. We occasionally patronize Chick-fil-A restaurants throughout California. It's not really a very sophisticated menu, but we've always found them very clean and the employees very friendly. At this location, the employees were equally friendly, as expected. This parking lot can be a complete madhouse, with traffic backing up a long ways. The area surrounding the parking lot is likewise very junky and congested. I think my car bottomed out driving through an adjacent parking lot. It's just not worth the effort to get here. I was very surprised to learn this Chick-fil-A offers no senior discounts whatsoever. In fact, several of the employees were even bewildered by my question! That was also very surprising to me. read more

Went to the Chick-fil-A on Hopyard & 508. Food is GREAT. Service is friendly. Love their classic chicken sandwich.

Mediocrity, thy name is Chick-fil-A. What a forgettable sammich. The OK news is it's juicy. The bad news is it's bland and expensive. There's no real crunch to talk of. The line is huge. My daughter felt loved that I'd driven her there, so mission accomplished, but it wasn't a great mission. The best part? The guy who took my order was nice. Props to him. I can't quite give it a 2-star review. The food wasn't actually bad, but it was so far from good. I haven't a clue why this place is so popular, unless everybody was just curious. Next week? Bake Sale Betty, baby! read more

Being from Georgia and a fan of the infamous chicken sandwich, I was craving something from home. And, just like home, parking lot is hectic. Remembering that this is Cali, lines are long everywhere. So, we wait patiently for those waffle fries. Menu is pretty much the same, as with the decor. Diningroom was long with lots of tables, yet hard to find a seat. Service was same; polite, efficient and timely. Food just as delicious. Nice to enjoy a piece of the South. Happy they expanded to West Coast. read more

Food is fine. The problem is the staff and therefore management. Things seem to have fallen off and it shows. The lack of attention to detail causes errors in every other order it seems. Poor resolution for problems where they make it difficult to get THEIR error corrected. Definitely not hearing "my pleasure" from all the staff. read more

I would like to start by saying, this review is by no means an attack on Chick-fil-A as a franchise. The place consistently delivers quality chicken at a fairly affordable price, even into the final year of the Biden presidency. I'm a big fan of the franchise. With that being said, let's talk about their location in Pleasanton California that shares a parking lot with In-N-Out. I've been a regular here since it's grand opening a few years back. Recently, this place has been spiraling downhill. It started with shorting me sauce. I would request a total of 9 sauces for 2 meals and I would consistently be given 6. I'm not a Karen, I don't complain. It is what it is. About two months ago, they crossed the line and that's when I deemed it necessary to post this. On a random Friday night in May, my gf and I decide to get Chick-fil-A for dinner. I place a duplicate order for both my girl and myself (chicken nuggets, fries, Mac & cheese with a salad container to toss them all together). We get home, ready to feast when I start notice... the bags a little light. I pour it all on the table and much to my surprise, there were no mac & cheeses. Disappointed is an understatement. It took me over a month to get over it and eventually go back. I place my order, wait in line for 10 mins and get to the front where I am given my order. Now that I have been burned by this place, I have trust issues. I check the bag to confirm everything's in there and this time they "forgot" the salad container. I request the neglected item and the dude, who serves no purpose other than to hand the bag off from inside the window to the car, scoffs and gives me attitude and acts like I am holding up the line. Maybe give me everything I order and I won't hold up the line. I apologize for the long read but enough is enough with this place. I will be going giving this place one more chance. If necessary, I will update review, but I've lost faith. I'm just grateful there's another one opening in Pleasanton soon. read more

I just ate there and was disappointed. I got cold fries, chicken was over cooked and dry. I also got one straw, when I asked for two only online order. It's a hit or miss at this location. I had to reheat my fries when I got home bc they were so cold it's not my fault either bc I went right after I placed my online order and yes I was in Pleasanton. For $30 I want my money back. read more

We're addicted, it's like we've joined the church of chick-fil-a with our once a week visit lol. This place is a hit every time and were constantly asking each other why we dont get it more. We both get the chicken sandwiches (spicy/regular) w/ fries and we max out the amount of Chick-fil-a sauce (so good you could cry while drinking it in your car to excape any bad day... magic... a must) **Addiction Warning** We send packets to Spain + my stepmom asked for it for christmas! Anyways... This chick Fila doesnt get the love she deserves, yes the line wraps around the block at all times but I promise it's well worth it. The staff is much more professional and efficient then the local competition (popeyes) so make the switch! Theres a reason this place is always packed inside and out. Also try the breakfast it's probably the best biscuit I've ever tried and ima fat boi!!! read more

Chick-fil-A - Spicy vs regular + just enough chick-fil-a sauce! - Fast Food Near Me - Pleasanton, California

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I love chick-fil-a..... and the peach milkshake and the chicken sandwich's and fries

It wasn't that long ago that the only Chick-fil-A in the area was in Fairfield. Now there are at least three - add Walnut Creek and Pleasanton - and I think there may be one near San Jose too. Many more chances to eet mor chikin. Chick-fil-A and I go back a long way. My first date with the Hunny was at the Chick-fil-A in the Parkdale Mall, Beaumont TX. For her, a day that will live in infamy. We also went to the Walnut Creek location on opening day, and many times since then. Last week, on one of the few days I go to a restaurant for lunch, I found that there's a Chick-fil-A a few miles from my workplace. Well, there I go. And wherever I go, there I am. Even better: wherever I go, there HE is (Psalm 139:7-10). Chick-fil-A is one of those fast-food places with food that tastes *far* better than fast food quality. All the entrees I've had have been top-notch. But I've settled on the spicy chicken deluxe; tasty, not too spicy, big chicken patty. If the price was doubled, it would still be a good deal. Unusual decor, lots of metallic finish on the walls instead of the usual wood. Friendly, smiling workers. Strangely, the front door is around the side of the building, not near the main parking lot. They put more emphasis on their drive-through than other places. Hence, minus one star. Lots of seating inside, though. I am very happy to see more Chick-fil-As open in the Bay Area. Their food is so good and so affordable. Their stance on social issues is laudable too, making them the un-Starbucks. So, if you're looking for a great meal in the Tri-Valley area with little dinero, Chick-fil-A should be on your short list. As for expansion plans, I dare Chick-fil-A to open a location within the Berkeley city limits, heh heh . . . read more

First time at a Chick-fil-A. The parking lot was packed, but if you're willing to walk a bit, you can park further near Smart&Final. The line inside was long but it moved really quickly. I ordered the Original Chick-fil-A sandwich per my friend's recommendation (just the sandwich, no other items) and got one of each sauce to try them all. Staff was very friendly, but I had a hard time hearing what they were saying because it was so loud inside. The sauces were good and I had my favorites, but the sandwich was suuuuper oily. The oil soaked through the bun and onto my fingers. I was also a bit taken aback that the "sandwich" only had the bun, chicken, and a couple slices of pickle if I remember correctly, which wasn't really worth the price. Despite the oil and lack of filling, the sandwich still had nice flavor. There were some hand sanitizer wipes (yay) by the kid's play structure so I used those to clean my hands afterwards instead of walking to the restroom. Overall, the food was good and the service is quick, but if I had the patience to wait and wanted something more wholesome and less greasy, I'd probably walk next door to In-N-Out. read more

I got severe food poisoning after ordering the market salad with spicy filet from this joint. Please be careful. Either the salad, the spicy filet or the blue cheese has an issue and might cause food poisoning. read more

We came out to eat here. First time for us a Chick-fil-A. Heard talk about it but never experienced it. First off, in the afternoon here, the wait in a car for drive through was at least 45 minutes. No exaggeration. When we finally got to the ordering station and the pay station it was quick and easy. Order of (2) Chick-fil-A meals comes with drink and waffle potato fries which are all good, & 1 (12) piece Chicken nuggets meal cost about $28.00. Food was fresh and tasty. Not bad except the wait. read more

Never had Chick-Fil-A before and I wanted to taste what the fuss was all about. The new chicken sandwich place that opened in Pleasanton has had people lined up since they opened in November. I chose to go at 3 pm hoping the lines would be shorter, when I got there about 10 people were ahead of me in line. The lines move slow. By the time I got to order the must have been 30 people behind me and lined out the door. I ordered the spicy chicken sandwich meal substituting the fries for a salad, one of the grilled nuggets and one of the regular nuggets $19.50 . They have a bunch of dipping sauces and salad dressings and give you a container to carry them. The food is brought to your table. The spicy chicken sandwich is smaller then your average Jack in the box or Burger King. Its a breaded white meat breast sandwich, just as I expected. good but not worth waiting in line and paying 5 bucks for. The grilled nuggets were average too. The regular chicken nuggets were above average crispy outer crust. Forget the salad , should of stuck with the fries. Parking is a ZOO with few spaces and plenty of cars trying to go through the Drive Through. They have a ton of employees all moving slowly, must be a Southern thing. Unless this fad dies down ,it will be a while before I try this slow fast food joint again. read more

Chick-fil-A - Trying a bit of everything - Fast Food Near Me - Pleasanton, California

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This is a nice Chick-fil-A The inside looks so New! Wow, it's so roomy and almost looks as if it was just renovated. There is even a jungle gym inside for kids with ah Chick-fil-A car inside lol There was a lot of room and a lot of tables, with a lot of customers inside. It was raining a lot that day, and even the drive-thru lane was packed--this place is popular with a capital P ! The servers are all pretty nice, and serve your food out from the counter after you order and sit down. They keep the place really clean--would be hard for you to find any trash lying around. The food is awesome--we got the chicken deluxe, the chicken strips and the chicken nuggets. The deluxe sandwich was insane--the piece of chicken fillet was so big it kept falling out of the bun. The exterior of the chicken was crunchy and tasty, with nice breading, while the inside is warm and the meat actually had some moisture. Overall, a pretty good place for satisfying your chicken cravings! Would be worth going back again and again! read more

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WHEN: Friday @ 9:10pm DRIVE-THRU TAKEOUT EXPERIENCE Chick-fil-A closes at 9:30pm, we arrived 20min before they close and there's a long line at drive-thru getting to Chick-fil-A takeout. The drive-thru queue was very confusing. We entered Chick-fil-A through the hotel entrance, and it was blocked off to the Chick-fil-A entrance. When we drove to the correct drive-thru, there are 2 lines, and the staff was out on the driveway taking each car's orders. SERVICE The staff was very friendly and took my long order. The overall drive-thru experience is super confusing honestly. Especially the merging lines to get to checkout payment. It took so long to get to pay for our food. The staff at the payment checkout confirmed my order. WHAT I ORDERED 4 Spicy chicken sandwich 2 large waffle fries 1 Lemonade 12 nuggets 5 pc nuggets A lot of Chick-fil-A sauce The total was around $41. read more

I love Chick Fil A! PARKING Limited space. So hard to find parking during this lunch rush. So, be prepared to walk a little far. The line inside to order is long, but moves really quick. Once we ordered, we got our food less than 5 mins. That's fast! FOOD I always get the chick Fil a deluxe and. H either gets the spicy chicken. Also, we got fries with no salt because it can get too salty at times. DINING AREA It's busy during lunch time and it can get loud at times. There is a play area for children if you want to bring them as well. Very cool so they can be busy while the parents/babysitters can eat. read more

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Add us to the list of satisfied customers. We tried the Chick Fil A Deluxe, and the Spicy Deluxe. Both we ordered without cheese, and both were awesome. Hot, juicy, fresh. As a pretty vanilla white lady, I can vouch that the Spicy chicken is more flavorful than spicy, so I recommend it over the original. The waffle fries are actually salted so that is good, but the sandwiches are the big selling point, along with terrific service from friendly people. We will be back! read more

This place was ok for a fast food place when they first opened , but I am not sure now if they even have a manger on site to oversee what is going on in the kitchen. Last 4 or 5 times (drive through, ate in my car immediately, lunch time)), my meals were consistently disappointing. Chicken - cold Waffle fries - undercooked and cold too Lettuce and tomatoes - old , looking disgusting photo posted) I am not sure if Cashiers even listen when it comes to any changes , such as "no pickles" or something like that .... the main thing is, they all have their cell phones in the back pocket of their pants and they do check their phones while working (busy rush hour!). Is this a part of their uniform ? I am done with stopping by for a quick bite at this place ! read more

Chick-fil-A - Can't they see this old lettuce?! - Fast Food Near Me - Pleasanton, California

Grabbed a late lunch from here on the way home from Fremont and was shocked how packed this place was! I have only been here a couple times and the last time I came was before COVID so I must have really forgot how much everybody loves Chick FilA! My dad and I had decided we wanted to grab food from here about 20 mins prior to driving by so I went ahead and ordered using their online system. This was super easy and actually ended up being the only way to get food besides the drive thru. I guess with the covid restrictions this restaurant isn't even letting customers inside...wow! Anyways, we ordered and the process could not have been easier! The one thing to note is they don't give you an estimate of when the food will be ready because it seems like they only start making your order once you indicate you have arrived via the online portal or app. This is both bad and good...bad because the food making process is not in sequence of when you placed your online order, but good because your food will always be fresh and hot! We arrived and there was the entire bay area here trying to get chicken sandwiches!! The drive thru had to be 50+ cars long and there were at least 15-20 others waiting at the pickup tent. They call out your name when it's ready (ours took 10 mins or so) and then you go on your merry way. Make sure to ask for sauce because they are not too giving with the sauces these days with covid! There is nowhere online to specify which sauce you want and then when I asked for some at the pickup tent the worker seemed annoyed. My dad even picked up on the workers irritation with my ask for bbq sauce and came over to make sure I was able to get it. I feel like the workers should be more friendly and willing to assist us customers even when they are crazy busy (be grateful for the business guys!) Overall we were in and out within 20 mins (traffic and drive thru chaos adds some time so be patient!) We got home and dove into our food. We got 2 Spicy Chicken Sandwiches, 1 order of Fries, and a small mac n cheese for my mom. Everything was warm and delicious! I forgot how much I love this place. The chicken is tender and so flavorful that it really can't be beat! I highly recommend coming here for lunch when you are in search of fast food. It is not the fastest (one star off for that) but boy it is tasty! read more

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Sure their chicken is tasty. Fried in peanut oil so no wonder the chicken is juicy, but that's about it haha not sure why people go crazy for this place! For its grand opening there were people camping out and there was even a DJ haha Anyway, I've never been to chick-Fil-A before and tried them out for breakfast. I ordered the breakfast sandwich: English muffin, egg, cheese, and fried chicken. It was good but not the best option for breakfast. Too heavy for the morning. Like very heavy. I'd say if you come here, stick to lunch for your fried chicken sandwich fix. At least you know you can get some lettuce and tomatoes inside to ease the guilt. Also if you order the iced coffee, make sure to mix well or else you are stuck with an immense amount of syrup! read more

Chick-fil-A - Breakfast stop - Fast Food Near Me - Pleasanton, California

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