I asked about a week ahead for an order of 20 lunch boxes. When I arrived, they were on-time, so polite, and had made perfectly hot boxes! I can't thank enough for the team at this location for making it so easy to provide lunch to the office! I will always come to this location when I need my personal chicken fix, or the office does as well!!!! Thank you so, so much! read more

This is typically the chick fil a I always go to, however today some one named Caleb had some anger issues. I wanted to see the menu and he showed me his tiny little screen I could even read anything on it. So when I asked to see a menu or move up he walked away trying trying not to make a fist by his side. Also I alway get crispy fries and for some reason today I couldn't. Because Caleb said they don't do it this location... BS.. i Always get crispy fries and always at this location. I love chick fil a but not to happy today. I would've given it zero stars or one stars but I've never had an issue until this guy out in the drive-through. read more

If I could rate a zero I would. EVERYTIME I come here I get horrible service. Always gets my order wrong, or forgets stuff when I order. They are always in such a bad mood too. Worst experience ever. read more

This location used to have superb service years ago but now there are recurring issues with incorrect orders.

Normally I really enjoyed Chick-fil-A but the Chick-fil-A in Plano off of Highway 121 has some ghetto people working at it that close the doors 10 to 15 minutes early every night and are rude as shit read more

Was disappointed for the first time ever!! I ordered a cool wrap and all it had was a little chicken and a lot of lettuce.. They forgot my sauce so it was not tasty at all. read more

Seriously amazing service and speed!! Expedited the lunch rush!! I have never seen a better system for fast food service. Or honestly any service. The employees are outside helping in whatever weather conditions and that is truly admirable! read more

I was working nearby that kind of went past my lunch hour and then some, but luckily Chick Fil A was nearby and saved the day! It was about 2 PM so the line wasn't long, as most locations are during the morning and the lunch hour. Since I was in my car rushing back to work, I went with the chicken nuggets, which are always so good. I like to eat them with the Chick Fil A sauce (a hybrid of BBQ sauce and honey mustard) and the sweet and spicy sriracha sauce. I used the drive thru to get them, in which there are two lines to order from. The service was quick and friendly. Also the location is pretty good, which ample space to drive around a possible long line, and being close to the SRT. As this is the closest Chick Fil A to my job, this location will see me more often! Enjoy. read more

If your near Nebraska mart or in the Colony area, check this chic-fil-a out tucked away to the side right off the freeway off of spring creek! If you can figure out where it's at and how to reach the parking lot, it's worth the visit. The staff here great and very very welcoming as well as pleasant. The inside has large booths for the whole family as well as a nice big rustic table in the center to enjoy your meal. The food here is made well and I haven't had any issues with it. The patio is well built so make good use of it on a nice day. Stop by if you're in the mood! read more

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This is our "go to" Chick! Well Run. Friendly staff! They cook to your request. They do everything right, but please Do Not go here, as we enjoy the smaller crowd. read more

Picked up our order 12 count chicken nuggets with large fries and two bottles of water... got home only got ONE large fry with one large fry container that was empty. Called and talked to the manager wasn't very helpful just said he would "look into it" never even got a receipt read more

Had an issue with customer service satisfaction. Called the store to attempt to resolve. Spoke to Shift Lead Lester who advised was not able to assist due to that being their procedure (Regarding the limit of sauces you get per chicken nugget order even if you are willing to pay for extra's) You get 1 for either a 5, 8 or 12 piece, however if you order two 5 pieces so a total of ten nuggets you get two sauces). Returned food to restaurant and Team Lead Ashley advised that they were not able to process refunds and I would need to speak to district manager and she could have them call me back. Advised that was not acceptable, she asked me what else could she do? I said speak to Lester the Shift manager. She walked over to him and said I was not leaving, you go talk to him. (right in front of me) He came over with a sour face and poor attitude. Asked me what was happening. He asked me for my name, processed a refund and walked away without EVER apologizing or trying to show any empathy or any concern. When I pointed this out to him he gave me a I don't care look and said ok. Not the type of experience I would have ever ever expected from Chick Fil A in my life. I never raised my voice or was demeaning at any time. read more

Only open location in the area after the freeze. I'm pregnant and this was today's craving, so it was much appreciated. great service and fast even with a super long line. read more

Chick-fil-a's in general are a well oiled machine and this location is no different. It's a super hot day today and when I arrived there were cars wrapped around the building in the drive thru. However, I still got in and out of there quickly. The guy that took my order was so sweet and polite even though he had to be hot. I'm so glad that Chick-Fil-A started putting up the shaded areas for the people they have outside. The only disappointing thing, to no fault of Chick-Fil-A was the people at the window were too quick. They handed me my drink carrier and already had my food ready right afterwards. I sat my drink carrier down real quick to grab the food. I forgot to move it afterwards so as soon as I pulled out my whole peach shake spilled. I didn't even get to taste it but now my car smells like peaches. I'm sure it'll smell spoiled later but I'm gonna stick with the positives of now. read more

I love chic fila, however, this location seems to be lack of training! I know it's new so I'm giving benefit of doubt! I will stop by several times to see if it improves. The food is usually cold and customer service isn't to chic fila standards! read more

I mean, it's the Lords chicken of course it's amazing. But this review if for an employee by the name of Keni. That girl is a powerhouse and always had a smile on her face. read more

This is my first time ever having a horrible experience at chick fil a and I must say that I am SO disappointed because the service is usually impeccable. First off, the manager, Connor McWilliams (saw from the badge) was an absolute nightmare. He was so rude and uninviting. Especially the fact that he is a MANAGER and he would treat his guests this way. I was paying and I was trying to scan my chick fil a rewards app to get the points but I wasn't sure if it went through because obviously I can't see the register screen on his end. I asked and he proceeded to say with an agitated tone "YES. It went through." Then my mom was about to pay and she didn't realize the chip card didn't work so she was trying to insert her card and CONNOR proceeded to say "SWIPE SWIPE SWIPE" raising his voice at my mom to swipe the card. He was agitated as soon as we walked up to the register. He wasn't friendly. He needs to work on his customer service because that was 100% lacking today. All of the other employees were so sweet and nice I feel bad that this man is their manager. If he treats his customers this way, imagine how he treats his staff. read more

On July 1 I went through the drive through to order a small order of nuggets, nothing more as I was planning on taking them home. When I got to the pick-up window the attendant said it was $45.47. I asked her if she was crazy but she said that is what I ordered. If so either the attendant out on the drive miss-understood my order or I miss-understood his questions of me. In any case, the attendant at the pick-up window said she couldn't change the order. At this point I am holding up the whole process so I just drove off without any food. However, when I reviewed my credit card statement there was a charge for the $45.47. When I called and asked to speak to the manager he wanted proof I didn't get anything and accused me to trying to rip them off. I was insulted and decided that for me Chick-fil-A will never see another dollar of mine. read more

CDC COVID-19 RECOMMENDATION IS TO WASH HANDS. This CHICK-FIL-A location would not allow me to walk in the establishment and wash my hands after a day of shopping. Washing hands before eating food is CRITICAL against the spread of any virus, much less Protecting against COVID 19. read more

Service is always great and food it top notch. We eat here several times a month and never disappointed. The staff is friendly and quick.

I must give props to this well oiled machine of a team at the Spring Creak, Plano, TX location, #03981. I come here a lot, and it's always great which is why I am always here. But today was different, today it was literally 100 degrees outside and cars were in line wrapped around the store. It's always busy here, but fast. Today though, the whole tri-state area decided to come to this location. I am so IMPRESSED by the staff!! 3 guys outside in the heat were dressed nice, professional, kept a cool demeanor despite the weather. Then I pulled up to the window and the girls were in sync and polite. I am so impressed by how the staff is trained, please teach me how to train my team lol. Great job today guys/gals. Drink water and hydrate. read more

Great fast service - even though when you pull up it seems like the wait will be long, they have it down and it goes fast. 4 stars because they forgot my salad dressing and gave me a straw instead (no drink ordered). read more

This is one of the nicest Chick-fil-a's I've ever been too! And they are always trying to improve the drive thru!

Came in to order the large 40 count of mini breakfast sandwiches. Decided to come sit in my car since it would take 15-20 to have my order complete. I told them I would be right in. Well... no where parked close to where the cashier would see me. And of course I was wasting time going through social media. Well! He found me and delivered the meal to my car. What a nice surprise! To take his time to find me and bring it all the way out! Talk about great customer service! read more

I don't know how the quality of food improved today but everything was great. It was the first time, we have received fresh fries and what a difference. The Mac N Cheese and chicken sandwiches were nice and hot, by the time we were home. In the past, sometimes everything ended being cold even when we live close by. Whatever was done differently today, keep up the consistency. read more

This is the best chic-fil-a I have ever been. Not only the location. It's all about the staff. Very friendly and accommodating. Customer service is the best. Facility is nice and clean. Keep up the good work. read more

Nice to see a business be considerate if their guests and have the associates park in the back of the parking lot, so that guests can be closer to the entrance. The breakfast bowl is awesome, the place is very clean and EVERYONE is friendly. Great Job! CHIC-FIL-A read more

They are seriously the best! Fastest and nicest CFA I have ever been to (and I worked at another location)!

This Chick-fil-A is awesome. They have a patio as well as covered drive thru areas! The service is always fast and friendly.

90% of the a Chick Fil A locations I've been to (and I've been to a lot!) are all incredible, but this location takes the cake!! I will seriously go out of my way just to go to this location. Every employee is beyond polite, HAPPY, and so caring! Seriously every visit exceeds my expectations. read more

We had a larger order and everything was correct! Good job! It tasted delicious. The service was polite, the food was on point!

The team here is amazing! We went for just an 8 count nugget and a small fry. We received it free with rewards, and on top of that, the team member that was assisting is gave us an entire tray of nuggets for free!!! He did it all with a smile on his face! I wish we lived in Plano so that we could visit more often!!! read more

Usually come to this location once a week and every time the orders have been wrong or something was off. Today they forgot the chicken noodle soup and the fries were half empty. Even the lemonade tasted off. I come here because it's convenient when I'm driving home from work and I usually trust chick fil a when it comes to the food and it's quality. I'm done with this place, looks like I'm going back to the Preston location. read more

We came here in a Saturday afternoon for lunch. We came in and ordered at the counter. A man named Connor took our order. My daughter was excited to try her new Chick Fil A app. I ordered a kids meal and Conner Literally scowled at me. I guess a middle-aged woman is not allowed to order a kids meal. Chick-fil-A is always so generous with their portions that that's all I can eat. The next thing that irritated me was my daughter was unsure if her app with scan correctly. She asked him. And he said yes yes in a mean tone. Number three, I didn't realize that you have to swipe your credit card . I am trying to insert it and he rudely says to me SWIPE SWIPE SWIPE. Well Mr. Connor. I heard you the first time. Connor really should be in the back room where he can't be around customers. He has no customer service skills. Please Chick-fil-A, enroll him in customer service 101. I have never been treated like this at a Chick-fil-A. I have to say, everybody else was so friendly and nice., And the food was delicious. Oh By the way, Connor is the manager. What a shock. read more

My favorite Chick-fil-A. Love the management and staff. :). They always get my order right and give little goodies if you have the Chick-fil-A app. read more

I come to this Chick-fil-A often. The employees are always so friendly and go the extra mile. I love to see how they interact with the guests and know several of them by name. Food is always fast and fresh. I did have a mistake with one of my orders but they corrected it immediately. Restaurant is clean and orderly. Keep it up Chick-fil-A. read more

This CfA is no like any other. They are not as nice as others in the area. They take much longer than others. Ordered a decaf coffee in the drive thru I waited several minutes being told they brew Decaf when it's requested. The management here is poor. Amongst other complaints this location is simply not as the others are. They don't smile and are not overly friendly like the other locations. read more

So excited to see this location open! Friendly staff and awesome food as is their standard. Beautiful store!

The guy specifically asked if I wanted any sauce so I told yes I would like honey mustard please. I got all the way home and there was no honey mustard. Super disappointing because that is my favorite part. I only live 2 min away and my fries were cold and soggy by the time I got home. I do realize that they aren't going to be super hot if you take it home but they definitely shouldn't be cold and soggy after 2 minutes. read more

awesome service and amazing staff, beats the chick-fil-a on main street by a long shot!