The strawberry hibiscus sprite was refreshing. Fries were hot but needed more salt. The applewood bacon had the correct amount of sweetness and crunch. The filet is spicy and the jalapeños added sizzle. read more

The early crew always does a great job of getting my online order timely. Of course, the food is on point! Friendly vibe and always clean. Their staff does wonders! read more

Ordered a spicy chicken sandwich with American cheese. Came out to the table without the cheese. An employee looked at the ticket and sticker on the bag and went and asked the manager what to do. Manager said I had to bring the sandwich back up there or give them $0.33 for a slice. So, I chose to eat the sandwich without the cheese and then went up for a refund of my $0.33. Freaking awful customer service and the nastiest/dirtiest Chik Fil A I've ever been to. Truett Cathy is probably rolling over in his grave due to this joke of a store. read more

Chick-fil-A - Proof - Fast Food Near Me - Montgomery, Alabama

Very rude and inconsiderate employees standing around in front of customers trying to order.was asked dine in or to go.said dine in.order was placed to go.asked for sauce received none.sandwich was cold which has never happened terrible service terrible food.won't be back read more

We stopped here for lunch on a Thursday while passing through town. We were somewhat surprised that their dining room was not open (it was mid-June of 2021). There were large lines of cars around the store for drive-thru. We parked and entered to order, but then learned that the dining room was closed. We ate in the car in the adjacent Wal-Mart parking lot. This location also seemed to attract some homeless people looking for cash from patrons. I wanted to add that the employees were uniformly helpful and polite, even by regular Chick-Fil-A standards. I'd consider returning here in a post-Covid situation. read more

I have never gotten a bad sandwich until today. It was dry and dark brown around the edges. Very few fries and I was disappointed. I've been sick for over a week and asked my son to stop there. read more

I eat at this location three times a week, and it is probably one of the most well-managed locations in the state, as far as I am concerned. The staff is what makes this location outstanding. Everyone is super friendly and helpful. Eugene keeps the dining room thoroughly clean and makes each guest feel welcome and at home. He takes outstanding care of me and the kids I take care of. Luz, Ebone, and Joshua always give me extremely excellent customer service. They are very knowledgeable of the menu, and they are very patient and kind with me as I work my way through the order. The kids enjoy the awesome playground, and we are very thankful to have the employees at this restaurant work so diligently to provide a clean and safe atmosphere where we can enjoy our awesome food! read more

Horrible service, got the wrong order, went back the next day and they did not give my my food that I paid for, Keisha and store manager have the worst customer service I've ever seen at a chic-fil-a, I'll never spend my money at this location,be careful !! read more

Actually the best one I've been to lately. It's always super quick and they're friendly for the most part.

This has to be the worst Chick-fil-A in the entire country. Food always tastes like it's been sitting there for an hour. They never say my pleasure, and they guess your drink and get mad when you ask for a different one. I hope it closes down because this is a disgrace to the franchise. read more

Well, it happened! Let me explain. My children and I were headed back from the beach, and we were starving. The Chick-fil-A app is so easy to order from and there was one on Ann St not too far out of our way so we placed our order via the app. Easier enough. We got in the drive thru line only to be greeter by a young lady that said "just go up there. He'll take your order." And as I was pulling up to the next fella I heard her say "Sh*t!" I looked at my children (teenagers) to see if just not heard her correctly, and both of their mouths were hanging open. I'm pretty good at interpreting teenage facial expressions, it's a gift. Anywho, I DID hear her right. The remainder of the people we dealt with were nice and didn't act like it was an imposition to do the jobs they were being paid to do so that's why I gave three stars, and the food was good as always. First impressions are everything for me. This first impression left a "sh*tty" taste in my mouth so we will drive farther out of the way should be be starving in Montgomery again! As I always say, don't let my experience keep you from giving this location a go... Try them out for yourself! read more

This was the rudest chic-fil-a I have ever been to. Got to the people at the drive through for breakfast and they litterally said no we canceled breakfast when we were in line with our mobile order placed 10 minutes before which apparently we can't do because they were standing around when people were waiting in line. read more

We were in a hurry and this place had wonderful and fast service! Wendy was amazing in refilling my drink...so sweet. If you are hungry and in a hurry go to this location!! read more

Great, fest service! It was so nice to find a nice place to eat around here. I was treated so well and the food was delicious.

Chick-Fil-A has the right formula for a fast food restaurant. Great friendly service that is always consistent. You won't find those unmotivated types working here for long. The food always comes quick and of the same high quality each and every time. If you have a bad experience here, it's gonna be the exception and not the rule. This is a stand alone location (most Chick-Fil-A's in the rest of the country are inside mall food courts). They are starting to expand and that's a good thing. This location does great business and is always busy. But busy doesn't mean you have to wait. Both inside and the drive-thru move quickly. Even during a rush, the eating area is kept clean and tidy. Parking can fill up but there is plenty. read more

Well I just experienced some of the worst service at a Chick-fil-A. My aunt wanted to just grab a cup of ice and pulled up to the menu and when there wasn't a response she then proceeded to the window after about two minutes of asking was anyone there and waiting in silence. Once we got to the window one of the workers made an indiscriminate gesture that looked like the sign you make when you want music to stop. Everyone in the car asked her what does that mean over and over but she kept making the gesture from a far. Keep in mind she wasn't even at the window. It was like watching a bad silent film or a terrible mime perform. Finally after this weird tango of us watching her gesture with confused faces and asking what does that mean. She shouts with the window closed "We are closed!". Okay I know we should have checked the hours but there is a proper way to handle every situation. I'm sorry the behavior she exhibited was for McDonalds not Chick-Fil-A. read more

Horrible lunch staff. Ordered 2 large fries and asked for ketchup I was handed 1. Asked if I could have 1 more and the guy standing in the to-go door made a face and threw the ketchup to the guy handing me my food causing it to hit the floor. He then took his time in grabbing another one so that I could leave AND RETURN TO WORK. Will not return. read more

A fast food chain that never fails! Craving for a spicy chicken sandwich and waffle fries. It's safe to report that the food and customer service at this Montgomery, Alabama location is like any other - EXCELLENT! read more

The workers were nice but we were lied to and misled by chick fil a here. The owner, Stuart Rogers refused to accept our Montgomery Biscuits game complimentary vouchers. Insisted that it needs to be printed out when the stadium said it didn't have to be. Could have been an easy win for the place and Mr Rogers but he pissed off all 11 of us. Could have been extremely easy. A complete waste of time. Will not be coming back to support Mr. Stuart Rogers. read more

Every Chick-fil-A that I have been to has been awesome I have never had a bad experience at one of them no matter where I'm at in the United States they have all been exceptionally great service great food and this one is no exception. There is nothing like expecting something at a restaurant and actually getting it. read more

8:30 am asked for a wrap and gave me a lunch wrap. Biscuit had a whole in it. Customer service was rude when we tried to get the order corrected. read more

This store is the epitome of what Chick Fil A strives for. THE most friendly staff, spotless dining room, and the most perfectly cooked chicken sandwich. My husband and I have eaten a lot of Chick Fil A in our time, and this was our best experience - by far. Thank y'all for making our dinner break on the road so enjoyable! read more

Order breakfast on the app at 1020, got a receipt. Arrived to drive thru at 1030 and was told they didn't have my food.

Today I went to Chick-fil-A on the Eastern Blvd and experience the worst customer service ever. I asked for my sauces as I am entitled. The girl at the window seem as if she was already aggravated when I asked her for my sauces she said I can throw them at you if you want me to. Of course, this made me very angry I will never go to that Chick-Fil-A again this is the worst one in Montgomery. read more

I went to this chick-fil-a location on lunch today and ordered a six piece grilled chicken nuggets and a small coke.. i went through drive though, then also had to pull into a parking spot to wait even longer..then once they bring me my order, they left out the bbq sauce and my coke...so I had to wait even longer for them get me the rest of what I ordered. I was there for 30 mins..it was just ridiculous and they were very unorganized and not nice!!!! read more

Chick-fil-A - Fast Food Near Me - Montgomery, Alabama

Chick-fil-A food is the same regardless of what state you're in... however, the hospitality at this Chick-fil-A definitely sets it apart. The manager, Bud, brought us out free baby food (a little squeeze pouch and parfait), simply because he thought our infant might like it. Brought us fresh wipes when we needed more, extra blueberries when they were a hit with the little one, and so much more. In this day and age, I feel as though customer service is a thing of the past, this experience was so above and beyond even some of the nicest restaurants I've been to. I'd make it a point to stop here the next time we are in town. read more

Chick-fil-A - The yogurt was a huge hit! - Fast Food Near Me - Montgomery, Alabama

We love chic fil a! Never ever have I had a bad experience with employees or the food. We were traveling to a different state and decided to stop here to grab something to eat. Of course we go through the drive through since they aren't open inside. And the guy who takes our order was absolutely rude! Wouldn't look at us while we ordered. Rushed us in ordering and didn't even care to say anything like "my pleasure" or "have a great night." Anyways all I have to say is we won't be stopping here next time we travel through. And the guy should probably find a different position. read more

My go-to Chick Fil-A of choice. If you want a great chicken sandwich with top notch service, and not pay a tip - you just can't beat any of the stand alone Chick Fil-A's in town. My favorite part of this restaurant are the two elderly people, a guy and a woman, who walk around and ask if I want a refill. Chick Fil-A is just classy. read more

Just like any other chik fila location in Montgomery. Awful service. Gave me a bag with a hole in the bottom of it and all my food fell out as soon as I got out of my car at home. read more

This is probably one of the best chick-fil-a's i have ever seen in my entire 14 years of living. I can not explain how red the brick on the building is and how good a chickenfila sandwich with no pickles actually is. It's like words cannot even describe a chickenfila sandwich with no pickles. P.S) 4 stars because they use plastic straws and i love turtles and they don't :( read more

Great Customer Service and food has been on point! Keep them refills coming!

do not go to this location ann st. unles you enjoy a low class, bad experience. employees are lazy. too many standing around doing nothing. restaurant dirty, smells bad and will give you left over cold food. fries are always salty, when i asked to get no salt fries, i was given the same ones. awful service. exit 9 east chase is way better, there you will be treated with dignity read more

The food is pretty consistent here . Just some advice alway check your drink . I have ordered unsweet tea and given sweet tea at least 5 times in the last month. So frustrating. especially when your tea is so expensive!!!! read more

I use Chick Fil A for catering all the time but will not use this location again...called ahead and was promised a 7:20 pick up and nothing was ready. My clients depend on me being on time and because of this delay I will be late to my meeting despite showing up early. They are clearly understaffed with the line to order 15 deep and just one cashier working the register. Not a good experience. read more

I have had the absolute worse drive thru experience at this Chick-fil-A. Last night for the first time ever they had me pull up and wait. I have never had to do this ever at any one of their establishments - no matter how busy. Then after spending nearly $28 on some salads and strips, waiting in line, waiting in the parking lot for food and driving home, they didn't put a drop of Salad dressing in the bag. I called and Marjorie told me that I could drive all the way back over there and return the salads if I was not happy with them. This location used to be great but now it has gone ghetto and the employees don't really care at all to make something right even though they admitted to me on the phone that they remembered my order and apologized for messing it up. Sometimes an apology isn't enough.Especially when you charge a premium for your product. I asked for a call from the owner but doubt that will happen. What has happened to Chick fil A? 12/10Update. Fooled me twice. Shame on me. Whole lotta with attitude now at this location. They acted like they owned the ketchup and salad dressing that I asked for at the intercom and again at the window. Nearly $30 spent then I drove off - NO STRAWS. I'm gonna start driving across town for my Chick fillet. Sad. read more

The male worker was very friendly and replaced everything we where missing but the two female employees where very rude and assumed we where stealing food because of our skin color when in fact they had messed up the order. read more

Rung me up for the wrong thing (overcharged me), noticed the error, then had an attitude with ME for having to refund me. The guy at the register was overwhelmed and I didn't even get my complete order. People were coming back up to the counter saying they had the wrong food. No one greeted us or had that pleasant chick-fli-a attitude. Won't be revisiting this location. read more

This seems like a well run place but I have more than 3 times tried to order ahead of time for our staff meeting and still have to wait 30 min to get what I asked for. I've tried via the app, ordering the day before NOTHINg has worked. read more

Came here for my first Chick Fil A experience. The drive-thru line looked really long, but it moved SUPER fast. The girl on the intercom was probably the friendliest person I've ever encountered in this situation. I ordered a grilled chicken sandwich which was just OK. However the waffle fries and Oreo shake were delicious. They should get some cheese dip so pregnant people can get cheese fries. read more

This was the worst Chick Fil A I have ever been to. Still better than other typical fast foods. WiFi was weak and staff just brushed off my request for help. Also, do NOT offer Senior coffee or discounts. Location is near Interstate so they acted like "I'll never see you again". I pass his way regularly and will not stop here again. Must be a busy location but Manager needs to train employees to match CFA standards. read more