Arrived and order shortly after restaurant opened. Service was quick...they brought my food to me before I was seated. As much as I'd like to give 5 stars, I was disappointed that my all of my food was just barely warm. Hash browns were soggy, not crispy. Biscuit was mushy, like it had been made a while. Very disappointing..not what you expect from CFA read more

Friendly staff and good service! Quick drive thru. The breakfast chick-n-minis were on point.

Always friendly and orders are ready quickly. Food is always good. The area could keep two side-by-side locations full, so expect a wait unless you mobile order for pick up. read more

my cheer team went here and the lady was really nice and sweet and she made sure we had everything we needed

The drive thru is a nightmare. It only has one lane at the end and moves slow. It took 45 minutes

I have marveled at man, mini Chick-fil-A stores do so well at moving a huge volume of customers with speed and ease and accuracy. This store needs to look at all the other ones around it to see how it is done because they clearly don't get it. Drive-through is a nightmare you could kill your chicken and cook it yourself faster. read more

Was in the drive thru line for 45 minutes. They take way too long. Foods good but be prepared to spend at least an hour waiting on your food

This is the slowest and worst chi fila I've ever been to. Over 30 min waiting in line and still haven't made it to the window. Absolutely ridiculous. read more

The service at this location is on a decline. Over the last three years it has become worse and worse. Unfriendly servers. Incorrect orders. Lack of concern from management. read more

Chick-fil-A - Fast Food Near Me - Madison, Mississippi

Food was very good certainly to Chick f A standards. The service /flow thru the drive thru was not. Seemed very sluggish. Took and uncharacteristically long time to get thru the pickup. thanks TJ read more

First time eating at a Chick-fil-A. Went to this one and it was busy and backed up, as far as delivering orders. It was a Friday night and the place was packed, including the drive thru. After waiting for about 10 minutes for our order to be brought out, Sylvia (I assume she was the, or one of, the managers on duty) came over and asked had we been waiting long. We told her yes and she immediately went into the back and returned with our orders in hand. She included cookies to hopefully make us feel appreciated even though we had to wait. She went above and beyond to apologize for the wait time and offered to help us in any way that she could. We really appreciated her efforts. She is great! read more

Super busy and low key kind of a complicated drive through... but I was very surprised by how fast they were. We had to go inside for something and it came out seconds after ordering. They do always get our house salad wrong which is disappointing but the food is good. read more

they forgot the freaking chick-fil-a sauce i'm crying at least service was fast though. read more

Been to lots of CFAs and this was the worst. Placed a mobile order for dine in. Tables weren't being cleaned off. Sat at the table and submitted our table number. Nothing. Said something to someone, couldn't find our order, she started handwriting our order and someone else shows up with the order. Everyone's food was warm except my nuggets and fries. No napkins or straws.ens bath was without paper towels and women's bath soap wasn't working. The trays were stacked high and bags were being used to deliver it in orders. I'll definitely mark this one to not stop at again. Oh and they gave our type 1 diabetic a coke instead of Coke Zero. Now watching her blood sugar sky rocket! read more

The service is bad, at best. Other than the cleaning people, the others are surly and slow. The restaurant bathroom is dirty and without towels. The nuggets were small, and they did not even fill up the container with fries. My order was wrong and missing items. Honestly, the managers need to talk with the Flowood managers to get some advice. read more

This place has gone down in every category. I never leave reviews but felt compelled today because of our order. Me and my husband thought we would grab a milkshake. Nice day for a shake. Our order couldn't have been more simple. 2 vanilla shakes with whip cream and cherry. They couldn't even put whip cream and cherry on them. They looked really sorry compared to the advertised picture on their window. So we sent them back for the whip cream and cherry that we paid for. Thought we were in for a treat til we pulled away and tasted the darn things. I guess they were okay if you like a powdery aftertaste instead of vanilla:( read more

Over the past couple years, the food quality has been declining. Ordered the new pimento chicken sandwich and it looked nothing like the picture or commercial. This location used to be great, not so much anymore. read more

So I live around the Madison location. where I place a order on the mobile app. It was no problem till, we'll see for your self. The only reason. read more

Chick-fil-A - Chicken mini - Fast Food Near Me - Madison, Mississippi

You will receive better service here than most fast food places in the area, but we are consistently missing items from our orders. Don't ever assume they got it right. You'll be disappointed. read more

I LOVE CHIC FIL A... i have yet to find one that I have had a bad experience at and this one is not exception to that. Very nice - upscale outside to fit the town of Madison. Fast and friendly service, fresh food, clean environment. I am always amazed at their management of "busy time" and how quickly they get customers through! read more

Incredibly busy location but aren't most CFA places busy? They've just made improvements to their drive thru. Also one of the rare places that still has a play place for kids to burn off some energy. Great food. Great customer service. I think some of the negative reviews are fake and from local fast food places that can't compete. read more

Every time we go to this location something with our order is always wrong. On multiple occasions I have asked for chicken minis and been handed 12 nuggets instead. Most recently, they have been messing up drink orders. Every time I ask for a half sweet and half unsweet tea, they always just give me unsweet. This also happens to my mom who frequents this location as well. Today, my half sweet/unsweet tea was just unsweet, my husband's egg was overcooked, and my minis, while correct, were also overcooked and looked like they had just been thrown in the box. The hashbrowns were not crispy, either. On top of all of this, the employees at this location almost never say "my pleasure" or even acknowledge you. The inside of the restaurant is ALWAYS dirty and a mess. We never eat inside the restaurant for this reason. I don't understand how this location and the Ridgeland one have so little in common even though they have the same operator. Just because you're making a lot of money at the Madison location doesn't mean you shouldn't value customer satisfaction over how quickly you can throw out food. read more

I got breakfast they forgot my biscuit gave me hash browns instead they kind of always forget my biscuit

Chick Fil-A just knows how to do things better and faster than other fast food guys! Great customer service! Great food!!

So my first mobile order transaction on the Chick-Fil-A One app was a complete and utter... SUCCESS! The biggest issue was finding an open parking spot to pick up my to-go order. (Don't tell anyone, but I had to park at Chili's) You know lunch time C-F-A traffic is a killer! Think we can get mobile order pickup parking spots in the near future? Maybe? (I know-- give an inch, we'll take a mile!) Once I parked, the rest was a breeze. I walked in and over to the "pick up" sign as instructed on the app, and Rob asked for my name and took over from there. Meanwhile, I got to skip 10-15 people that were standing in line waiting to order! #WINNING Rob gave great service with a smile, reviewed my mobile order, made sure I had all the requested condiments, and handed me my meal that was already bagged when I arrived. Overall I experienced a seamless transaction, and I was in and out in roughly 3-5 minutes tops! That's my all-time best record! Thanks Chick-Fil-A One... I'm a believer! read more

Agree with what's been said below. An uncommonly bad Chic-Fil-A ! Amazing. Well you can't get them all right. Terrible customer service. Couldn't get my food. It's almost like they don't have a manager. read more

This is the only Chick-Fil-A location that I ever found that's bad. The food is bad, the drinks are bad, the service is bad. They should be shut down. They're a disgrace to the Chick-Fil-A name. read more

I've lived in 4 states and this is the worst chick fil a ive ever been to... takes forever, workers are rude and act like I'm interrupting their social hour, and the food is always over cooked and cheap! The serving sizes here are a joke! I love chick fil a but bc this is the closest store it makes me not want to eat there anymore. read more

I've always loved Chick-fil-A it's a great place to eat but the one in Madison is overrun with customers... They need another location in Madison desperately ... They are way too busy to serve the customers that they have efficiently ... I had a catered order ...they told me to pull up and call the number when I did the number didn't work ... I asked one of the employees and they said that I had to download the app I did. It didn't work thank... so I pulled into the drive through that process took 30 minutes... 30 minutes for fast food... I will no longer be eating at Chick-fil-A in Madison simply because they cannot handle the customer volume that they currently have.. it sounds like they really care... Because they have so much revenue it doesn't matter... as long as people are willing to wait 30 minutes for a chicken sandwich I don't see anything changing read more

Chick-fil-A - How busy the parking lot is on Saturday morning at 9:30 dot-dot. You can't even move - Fast Food Near Me - Madison, Mississippi

Giving a five star instead of 3.5 or 4 to counter some of the BS entitled cosmic expectations of a "fast food" Resturant! And let's all face it, even with triple lines circling the building they have their shizzle together! I've waited longer at a Popeyes with three cars in front of me! They completely hosed me one time picking up a catering order but you know what, as pissed as I was they made it right and over the top right, Amazon style. So in protest I stand with you Madison chick filet and your crack chicken. Let your 3.5/4 be a FIVE!! read more

I love this CFA! The people are awesome and truly care! Bobby and Michelle do a great job with the staff. We also LOVE MS Libby!

This location is and always has been a favorite of mine. I actually came in to get a 12 count nugget, some fries and a water when I asked the employee Ben about there Mac and cheese. He didn't hesitate to say it tasted amazing and actually would offer me a sample of it. I received my food and not only did he give me a sample and brought it out with my food. Not only did he do that but he made my cookies and cream milk shake to perfection and declined to accept any tip of any time. Ben is awesome and so is each and everyone of Chick Fil A's employees up there. I will definitely be coming back to that location for a long time. read more

I was in the drive thru for breakfast at 10:15 due the enormous people in and out it was 10:30 before I ordered my breakfast paid for it then when I got to the window the told me I couldn't get it anymore I sat on like for nothing wasting my time .. the way this one is ran is a joke employee need to work. It H she laugh read more

No salads for 2 weeks. There is plenty of salad fixings at Sams and Costco and Kroger and Walmart. Claim it is b/c Ida but it didn't do much in Madison. We won't go back. read more

Slow drive through I waiting about an hour, and bad quality food fries where too soggy they had no taste.

I'm all for giving youth and young adults jobs, but the chic-fil-a in Madison, MS has to do better. I've been there twice and all those kids do is TALK TALK TALK and PLAY ...I have to stand there forever to wait for my order to be taken and its always wrong! CFA is known for the greatest customer service...well NOT anymore. read more

Similar food to any other cfa. Long lines. 20-30 minutes on most Saturdays to get through the drive thru. At one time, maybe still, this was the second busiest in the country. Needs 2 lines for pickup in the drive thru but the parking lot is too small. Area has lots of soccer camps etc., and they always come here. Staff are very friendly. We place many big orders in the 40to50 dollar range, and they frequently get something in it wrong, so it pays to check. It really is better to order using the app here and park next door. The parking lot is too congested and recommend avoiding parking here during peak hours. read more

They must to have been having a bad day, my fries was crumbs and old the lemonade was like water

The greatest service ever, the foods amazing, don't see how anyone could give this place a bad review. I love going to this restaurant, I have never had a problem with it and they are always happy and cheerful and willing to help. The perfect food and friendly staff will always make this one of my go to restaurants. 10/10 recommended for anyone who loves great food and great service, I will definitely be a loyal customer for life. read more

I love cfa like i would eat it everyday if I didn't have to wait 30 minutes to get my food. This cfa literally takes so long and it's so annoying read more