"Chick-fil-A never disappoints when it comes to customer service. The staff is always friendly, fast, and genuinely helpful, which really stands out. The only downside is the price--it's a little higher than other fast-food options--but the service makes up for a lot of it." read more

Chick-fil-A - Deluxe chicken sandwich with pepper jack cheese - Fast Food Near Me - Lexington, Kentucky

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You just cannot go wrong with cfa. Amazing breakfast burritos. Fast and easy to obtain. I did expect the extra hash browns ordered to be on the side and not in the burrito (im guessing that's where they are). read more

Chick-fil-A - Fast Food Near Me - Lexington, Kentucky

8 count nuggets & medium fry! Lots of bbq sauce & honey roasted bbq sauce! All for $8! Drink is extra! read more

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The bathroom was clean and smelled great. The service was friendly and neatly dressed.

I'll admit off the jump that I am not a crazed Chikfila person. That being said, since we live in Hamburg we haven't had in a few. Yet, the lady (she loves the grilled with chikfila sauce) and son (loves nuggets with honey roasted bbq and Polynesian sauce) were really wanting eat here. So I caved and decided order from the Richmond Road location. We ordered 70$ worth of food and 22 sauces (I got 30 piece grilled nuggets). Get home and there was not one sauce in the bags- not a one. Called the manager and he was not very helpful at all. Said well it didnt cost anything, so take this sorry and move on. Here is the main problem, my son is special needs and isn't on a gtube, but doesn't chew very well and all his food usually needs processed. Also, anytime we order out, I have to get extra sauce (Alfredo, syrup, etc) to help him eat. So not only did my son not get his nuggets with fav sauce, (which I paid for), the lady was fit to be tied. So I felt compelled to say, I dislike chikfila now myself and although ur precious sauces didnt cost you, it cost us a meal they were craving . SAD and SORRY!!!!!!!! read more

This place stays busy but the drive thru line keeps the cars rolling. The chicken sandwich is amazing and by far the best of any fast food chain. I got lemonade as the drink along with an ice cream on a cone. I have no complaints about any of it. read more

I walked inside to order a soup, which is scoop and serve, and I waited for about nine minutes for it to sit on the counter, just for one of the people to turn around and hand it to me. They were not busy there was no excuse for not looking behind them to give me my food and they cost me to be late for work because I was on my lunch break. Chick-fil-A doesn't care about your time. Chick-fil-A doesn't care if they make you late and Chick-fil-A doesn't care that you know that they could scoop and serve you that soup and 30 seconds but instead that used to make you wait nine or 10 minutes. Don't waste your time at this location. Go somewhere else where they won't screw around like your time means nothing. read more

If I could pick a favorite fast food restaurant, this would be it. It's quick and yummy. Most of the times, I use the drive through. There are usually 2 lanes and 2 people stand outside to take your order. I get the Spicy Chicken burger (Not actually spicy, but spicy enough for the faint-hearted). My other favorite item here is the Waffle fries. One of the items that makes me wanna go to Chick-fil-A again and again are the waffle fries. The drive through is always filled with cars which shows that people will wait in line for good food. Like most of them, I don't mind the occasional wait either. A good place for a quick grab. read more

Been here over 20+ times and never have they got my order wrong! The people are always so nice! One of my favorite fast food places!

Another quality location. Employees were friendly and the breakfast food that we got was good. They do provide a military discount which is much appreciated. It wasn't busy when we were there. The restrooms and sitting area was clean. Great tasting lemonade. I would eat here again. read more

This is the newest Chic-fil-a location in Lexington. I am frequently on this side of town for work so it makes a great lunch stop. It is always clean inside, the servers are always friendly, and the food comes out quickly and tastes great. If you haven't tried the Chic-fil-a app yet, you should. They are frequently awarding free chicken biscuits, etc., and you can earn rewards based on your purchases. A visit to this location will show you why Chic-fil-a is number one choice for a fast and tasty meal. read more

So another great example of Chick-fil-A in Lexington. I love the food, but I do hate the lines. They do such a good job with the mobile app that driving through is as quick as it can be and the staff is always friendly. It's just that they're too popular for their own good and the lines always seem to be long 24 hours a day. I know it's just not me, but We all put up with it for the delicious chicken. read more

My pleasure! That's what all of the employees say. This is Jesus' chicken... so I've heard. It is heavenly. This Richmond Road location is basically in the parking lot of my church even. Southland Christian... the Lexington campus. Don't think you can score something here on Sundays though, they're closed on Sundays, just like every other location. This CFA location used to be an Applebee's. They completely tore down the Applebee's and built this location, the newest of the six Lexington CFAs. My favorites are the chicken minis. Small morsels of lightly battered chicken on tiny perfectly sized mini biscuits. I always ask for pickles on the side. There's something about those pickles! I finally learned the story yesterday, on National Pickle Appreciation Day 2018. https://thechickenwire.chick-fil-a.com/Inside-Chick-fil-A/The-story-behind-Chick-fil-A-pickles read more

So we all know the problem with Chick-fil-A is that they are painfully slow and there are always long lines. I have to tell you that the Richmond Road location is the best I have ever been to. They are efficient and have it down to a science. I was so impressed that I will go out of my way to come back to this location. And on my visit today through the drive-through I heard the manager tell one of the employees what a great job he was doing. Love that! read more

This is the slowest chick fil a I've ever been to. Consistently. It is insanely slow.

Definitely my least favorite location in Lexington. The staff is great, but the design of the place is all wrong. The drive thru is an absolute nightmare. Cars are always lined up just waiting to even get into the line. You often have cars trying to enter the line from two different directions which makes things even more difficult. Mobile ordering is supposed to make things easier, but if you place a mobile order and choose the drive thru option, you may be in line 15 minutes or more. Today I went for the pick up at the counter option and it was just as bad. There were people waiting to pick up door dash orders, as well as regular customers. I waited over 10 minutes for my order. The location is great and was much needed, staff is helpful and friendly, but something needs to be done about procedures and I'm sure nothing will ever change the drive thru mess, but it's just awful and makes going through it a painful experience almost everytime! read more

This isn't the first time this has happened. I order chicken from chick-fil-a, only to be left super disappointed and without chicken. read more

Chick-fil-A - Label of what I ordered. - Fast Food Near Me - Lexington, Kentucky

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I have been to this Chick-fil-A a few times now and I will say I have had more positive experiences than negative ones. The employees are extremely polite and courteous, the store is bright and clean and everyone is very attentive! Negatives: going through the drive thru has taken quite a while a few times, and they have forgotten a few things with my order that I asked for, like salsa, forks, etc. However overall I have been very impressed and recommend this location! read more

The mgr working on Saturday dec 5 was extremely rude when ask if my little girl who has special needs could use restroom . I get the covid precautions but it was how he responded even ask that was appalling and hurtful. Young adults under his supervision were even looking at each other like did he really just speak that way. One young man even went to point of following me out to apologize and offer advice of the Walgreens next door having a public one. read more

The service was amazing the food is good I got the chicken sandwich melted in my mouth mmmm so so so good a lot of people ahead of us I time was not long at just awesome thank you guys for being good worker's read more

I was on vacation and I decided to go to Chic-fil-a because I had never been there before.In Michigan there are barley any of them around and I was too lazy to make the drive.But I should of because found out that their fried chicken is amazing!! It is 10 times Better than KFC. This is by far my favorite fast food restaurant. read more

An excellent, clean, spacious Chick-fil-A with a polite attentive staff. Par for the course for this chain. This location is nestled in the front of the parking lot for Southland church, and actually shares their parking lot. The only thing that goes around the building is the drive-thru. While a little unorthodox, I do appreciate not having to weave through the drive-thru traffic to get inside. On the other hand, people do like to speed through this parking lot. I mean, we are in Lexington, home of the bad driver. But that's not Chick-fil-A's fault. read more

This is my favorite restaurant!! I love the food !! The food is never greasy and is always hot and fresh !! I will go their every chance I get when wanting to get fastfood !! read more

Whenever I want chick-fil-a, I only visit this location in Lexington. The food is cooked fresh and crisp every time no matter the time of day! Also have great staff and quick drive thru. read more

This is a wonderful place to eat food at!! I highly recommend it because they never mess up any food at all like other restaurants do. There food is always fresh when you get it. All the employees are wonderful there too always very friendly!! I love there waffle fries so much. read more

I have been here so many times already and each time has been wonderful I've had their breakfast a few times and while it is super busy in the mornings I find it faster to just go inside instead of doing the drive through. The staff are so kind and I'm so glad we finally have a chickfila on this side of town!! read more

curbside pickup is insanely slow. no point in ordering ahead when the you have to wait longer than the drive thru

11/10 service all the time (except Sunday they're closed) I've never had a bad experience here. Once I was waiting a few minutes long and they accidentally gave someone else my order so they gave me my meal and 3 free meal passes I wasn't even mad to begin with. I always get a #1 meal with a sweet tea and chick fila sauce. I'm gonna ask them to cater at my wedding. 5 stars. read more

Starting with the "is that it" while trying to order in the drive thru. Then they mess the order up too. I expected more from chick-Gil-a but I got a standard McD reception. Kinda like I was bothering them by being there. read more

I was very disappointed in my experience with this restaurant. They don't treat their employees with respect and they make it seem like they don't care for their safety as well. Making their employees stand outside in the freezing rain is just torture in my opinion. I get their trying to show their customers that the weather doesn't stop them from serving them but pneumonia isn't something to play with. read more

They treat their employees terribly!! They keep their employees out side when it is blazing hot and or when it is freezing cold outside. They can never get an order right. read more

Couldn't enjoy my food when I got home cause despite asking for Chick-fil-A sauce twice, I get home to discover no sauce and half filled fries, almost had to make the 10 minute drive back, with this and the Salvation Army thing I'm gonna start going to canes, at least I'm guaranteed sauce there. read more

The newest, and the worst chick-fil-a in Lexington Kentucky! I was happy when the announcement came of this establishment, because it is the closest chick-fil-a where I live! But now, I gladly pass this place and go to the one in Hamburg. This place and these workers are NOT chick-fil-a quality! read more

Not efficient drive thru line. Slow workers. The wait was over 10 minutes and the staff was not in a hurry to help the line move faster.