We love Steak and Shake! It has been our go to place for over 10 years. When we are hungry and there is one around we are there! Always the drive thru. The burgers are always great unless someone gets happy with the mustard. Our only issue is when our fries are cold. Steak and Shake has the best French Fries of anyone! But if they are cold they are just like everyone else's! Horrible! I've never understood restaurants serving cold fries to their customers? That's my only issues is getting cold fries that are at the price we used to pay for a Combo! It take between 3 and 4 minutes to cook fries. No customer should ever get cold fries at a Fast Food Restaurant. I will wait in order to get Hot, Golden, French Fries at any Restaurant ! Please work on the Hot Fry every time, Every Order! No opinion on ambiance inside. Hot Fries every time and I bet you get more business! read more

Super disappointed all around.. When you order a burger with ONLY lettuce, tomato and mayo, that doesn't mean to include sautéed onions. Onions are foul, and were not included in the list of only LTM. Burgers also shouldn't squirt grease when you bite into them. Gross. read more

I love the buy one get one free drinks and shakes happy hour. It makes the $6+ shakes pretty cheap. I also think their hamburgers about the best around for the price point. They always seem to have a clean dining room too. If you look for coupons online or in ads that makes it super reasonable. read more

First time dining here. We had a blast! The crew was very helpful and welcomed customers with a smile. The owner was approachable and even gave us free shakes. I like the retro style. Great and clean ambience! read more

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Absolutely the silliest remodel - ever. The counter (bar) seating is gone. All patrons have to use an order pad - almost all of the interaction with staff is gone, yet the machine still asks for a tip. Absurd! The seating seems to have been reduced. I won't be surprised if this location closes soon. read more

Every thing tasted yummy! And the service was quick and convenient! And the building design is super cool!

YES! YES! YES!!!!!!! This is my new to go to spot! The burgers are made FRESH - COOK TO ORDER. The onion rings are crispy and my drink is ice cold. They are beating McDonald's by a LONG SHOT!! Stop by and give them a try, you will not be disappointed with the food!!!!!!!! P.S the day shift seems to be a bit more friendly :) read more

Steak ’n Shake - Receipt - Burgers Near Me - Lexington, Kentucky

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This place has had a complete remodel and change of service concept. I was quite surprised and pleased with my recent visit. They now have a number of kiosks at the front of the store where you type in your own order. The screens are really big and the menu is easy to use. Very similar to ordering on line. We paid with a gift card. I did not see an option to pay with cash, but the gift card worked easily. You get a receipt and a number and you are called to the counter to get your meal. The fountain drinks are now self serve. That is a huge improvement over waiting for someone to bring you a refill! The tables are reconfigured and social distancing enforced. The food was great served hot and with low contact. I do like their smashed burgers with the little crispy edges, and the cheese fries were even better than I remembered. This location has always had some service challenges and I think these changes will really help. Due to circumstances beyond my control it had been over our year since I had been here. The place was brighter and brighter and none of the service issues. It was great to be back! read more

Steak ’n Shake - Steak Burger and Cheese Fries - Burgers Near Me - Lexington, Kentucky

One of the greasiest burgers I've ever had. We got carry out and my husband literally had to dump grease out of the wrapper of his burger as we were eating. The fries are very unremarkable. We got one of the specialty shakes to share because it was free on the app. It was actually pretty tasty. The red velvet Oreo shake. I would come back for the shakes but probably not for the food. read more

It's Steak 'n Shake. Great burgers and shakes at great prices. People are nice too and feels like a diner inside. Not for the health conscious read more

Terrible terrible. All the way around terrible. The bun was cold. Cheese was not melted. Skinny burgers. I've seen dimes thicker.

The service was much improved today and the wait staff seemed to work together. The manager asked us how we were. The food was same. We chose off the 4 for $4 menu. read more

Food was just ok. Felt like the burger and fries could have used more salt. The service was good while I was there. Wasn't totally disappointed but didn't make me we want to come back anytime soon. read more

Steak ’n Shake - Butter Steakburger 'n Fries - Burgers Near Me - Lexington, Kentucky

My husband and I went here for the very first time, as natives of Lexington. Patsy greeted us when we first walked in and walked us through the new process with Covid rules. She was a Mom, and she made sure the whole time we were there that we were happy. Note to GM- This woman is incredible, give her a raise, and don't you dare lose her. Your food is actually very good, and we will come back as long as Patsy is there. read more

Steak ’n Shake - Cheeseburger with grilled onions and chili fries. YUM! - Burgers Near Me - Lexington, Kentucky

I guess this is the result of not being able to find and keep good employees. This is not the Steak n Shake I used to love. No more Steak n Shake Dinner combos (with the steak burger, 2 sides and a shake), no more chocolate malted milkshakes, no more friendly wait staff!! Didn't come here wanting the fast food experience. Boo!!! Food was ok but having to pay extra for whipped cream on my shake has me shaking my head. Yeah, pun intended!! read more

Do not eat here!!! This location used to be good, but they have DRASTICALLY gone downhill. Service is TERRIBLE. In fact, I'm sitting in the restaurant right now, been here 10 min sitting at the bar RIGHT BY the manager checking people out, and not a single person has said anything to me. No "how are you." No "I'll be with you in a second." NOTHING in over 10 min, and this now makes twice in a row. Restaurant is now dirty all the time. Last time I was here one of the employees got really snappy at me and told me "instead of complaining maybe you should fill out a job application." As I said, DO NOT EAT HERE. Too many other good restaurants that you can spend your hard earned money at. Ok, I'm going to wrap up this review and leave the restaurant, once again without eating!!! read more

The last time I had dined inside because the drive thu was wrapped around like always. That was a mistake. Our server took our order of a couple of steak burgers & fries. Flash forward clocking in on 30 minutes of our server being missing, we asked the manager on duty what was going on. Apparently our order was never put through. We waited for our food now that it had finally been put through since we figured why not, we waited that long already. Didn't see our server the rest of the night and the manager gave us our food and check. No apology, just a normal day at Steak 'n Shake. Whoever runs this place needs to get it together. Last 5 times I've tried to go through the drive thru they give a warning that they're so backed up on orders it'll be 15 minutes til you'll have your food. From previous experiences who knows if you'll even get your food! I've officially written off this location for good. read more

Wheres the Beef? Literally gave me two steak burgers that were paper thin n crispy after waiting in the drive thru for over 32 min (i know this cause I had texted my daughter waiting in line to order n looked back at the time). First off I ordered a shake, two steak burgers, one fry n a diet coke. I get to the window and my order was completely messed up and I was over charged. They gave me and charged me for two fries, two shakes, a diet coke and two burgers..wrong! Then ask me to pull up after having to get the manager to reimburse me and there I continued to wait n wait some more. Only nice thing I can say was that the lady taking the orders was friendly..but the rest of it was a mess. I will not be back. (See pics of burgers) $12 for this? read more

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This is my go-to place for a fun hang with my granddaughters. We have spent a lot of good times there. The food is really good and it's very affordable. The people are very helpful as well. read more

This place is so slow. A waiter told us he would be right back after cleaning the table off for us but then we saw him with a tray, collecting orders from the window. We were seated at the "clean" table where we waited several minutes for a dirty looking waitress to take our order. Not a location we will come to again. read more

Steak ’n Shake - The "clean" table - Burgers Near Me - Lexington, Kentucky

Went to the Steak and Shake in Nicholasville on Bethel Harvest Road and had to say hello before anyone acknowledged that I was even there. I can remember working at a restaurant and if we couldn't get right to you, we would acknowledge you and ask you to please hold for a minute. would strongly encourage you all to do this. it's just good customer service. read more

We have not been to steak and shake for awhile. We got the double cheeseburger off the $4 menu and were. We added the upgraded salad side for a extra 59 cents and fries. The service was excellent and the salad and than food came out really quick. We all enjoyed our meals. My husband ordered the baked beans as his side and they came in a small bean pot. read more

Business is lack luster compared to years prior. Upon arrival to the Hamburg Steak 'n Shake I witnessed a boy puke in the lobby next to the cash register. The boy proceeded to tell the woman working the register last night but nothing was done. The puke sat there for over 30 minutes before we told our waiter. After the waiter alerted the manager there was a powder like substance used to soak it up but was not cleaned up promptly after. It sat there until after we left. On another note we went inside for milkshakes, waited 30 minutes to even be greeted by our waiter after taking our order we waited another FORTY FIVE until the melted milkshakes made it to our table. We would have left and went to Freddy's if packing up a toddler and an infant were easier. read more

I would like to give this place less then 1 star if possible. This is the second time I have felt less then welcomed at this location. The first time a few weeks ago I go in with my 2 younger daughters and notice it is busy. Once we are finally seated. It was over 15 min before our order was taken. I know because I looked at the time when when first sat down. The waitress even stated this was not her section but would help us. Once our food was delivered. She never came back to check on us. Someone else delivered my daughters shakes 10 min after our food came. The second time was just moments ago. We walked in and waited to be seated. It was no where near as busy as before. This time I am with my wife and youngest daughter. After 10 min and numerous waitresses( including the same one 4 times) going by without even acknowledging we were there. Someone new came walking in to do a take out order and the General manager walked up to help her and again not even acknowledge us. We decided to leave and I stayed long enough to let that general manager know how I felt as we felt so unwelcome at this place. Never again will I go there. Would recommend replacing the whole front staff and management. read more

The best fries ever, the milkshakes are so good and they have a pretty good variety also. My favorite is the very berry strawberry it's just so good my second favorite is the mint Oreo yum! To be honest their should be more stake and shakes around the U.S. their bacon and cheese stakeburgers are literally the bomb and there's just so much flavor in them and they make its to where you just want to buy twenty more to go. The chicken tenders are very good,they got that good crunch and their BQ sauce is amazing too! All in all my favorite place to eat! read more

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I don't eat red meat anymore, so that's probably why if never been here before. We were in the area, hungry, and in a bit of a hurry, so I found myself here for the first time. It was a Saturday, around noon. When I walked in, people were standing everywhere. There was no organization and I had no idea where to stand. Some people had already put their name down, and others were waiting to be put on the list. The only way to figure out where the end of the line was to ask the people standing around if they were in line or if they'd already put their name down. Management really need to step up in the organization area. I seriously almost walked out and then a guy explained that the list moves fast. He was right, it was about five minutes after I'd walked through the door and I was seated. I really wasn't expecting to be a restaurant, but it was more up that alley. The kind where you sit down, order from the menu and then waited on by a waitress. So if you're not prepared to tip 20% then go thorough the drive thru. Also, it's not a steakhouse, it's a burger and shake place. Why they call it steak instead of burgers and shakes, is beyond me. I ordered a grilled chicken taco salad but I really wanted to try the fries, so I ordered those too. I forgot to ask for my dressing on the side as I usually do, but they didn't douse it, so I was good. The next time I order it, I'll ask for the tomato paste concoction on the side because I didn't like it. Also, the lettuce wasn't the freshest around, a bit browning in places, but I guess that's what I get for ordering a salad at a burger place, right? The fries were shoe string size, you can pay an extra $.29 and have them seasoned Cajun, and a few other options. I started to choose to have mine seasoned with salt and vinegar but opted for the plain ones instead. I was expecting to pay $1.79 for a small fry, which is the price that the menu listed, but I was only charged $1.25 for the fries as an "add on" side. That was a nice surprise. Overall I had a three and a half star experience, but I'm not sure when I'll be back to update it so I'll round it to a four and leave the burger opinions to the next reviewer ;) read more

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This Steak N Shake is near my house, this was my first time utilizing Steak N Shake's online ordering, and I must say it was seamless! I was impressed how user friendly the online ordering system was(better than many other chains that have offered online ordering for much longer). I ordered 2 breakfast meals for my husband and I to share - the Homestyle breakfast and the blueberry pancakes. First, let me say I like that on the "breakfast favorites" you have many options from which you can choose. For the Homestyle breakfast I ordered 2 eggs over easy (options here are any style of eggs - scrambled, over hard, over easy, or sunny side up), with shredded hash browns (you can also choose hash rounds), sausage (they serve Tennessee Pride but you can also order bacon if you prefer), and a bagel (your bread chooses are white, wheat, or rye toast, buttermilk biscuit, 2 buttermilk pancakes, or a plain bagel). The Homestyle breakfast was tasty and exactly what I wanted on a lazy Saturday morning. Next was the blueberry pancakes, I don't see McDonald's selling these in the drive thru. Anyway ... it was 3 large and delicious pancakes filled with plump blueberries with a side of blueberry syrup. The only thing that was missing here was more blueberry syrup and the they forgot to put the whip cream on top as pictured on their website :( It was refreshing to order a large breakfast online, pick it up at the drive thru in your pj's, and it not taste like fast food but more on the level of Cracker Barrel, Bob Evans, and dare I say IHOP! All this for the bargain price of $7.93 (you can apply coupons online). read more

Steak ’n Shake - Blueberry pancakes and Homestyle breakfasts. - Burgers Near Me - Lexington, Kentucky

The tables and floor were really dirty. There was ice cream spilled behind counter. It looked like it had been there for awhile. Most of the kiosks were out of order. We tried to ask the young girl but she ignored us. The fries were hot but the burger was not. I might try it again but the first time wasn't happy with it. They need to keep up keeping the tables and floor cleaned. read more

steak and shake is the Waffle House of burgers and shakes. The dining room is clean but it really isn't. The service is so so but the burgers are pretty good. Tonight I had the triple steak burger with a side of French fries with the Parmesan and herb topping with a small cup of cheese dipping sauce. I took a bit to get our food but it was cooked perfectly and had a great flavor. I would suggest swing by this place late in the evening after a night on the town or maybe early in the evening before the dinner crowd. DON'T FORGET TO GET THE CHEESE DIPPING SAUCE FOR YOUR FRIES read more

Steak ’n Shake - Burgers Near Me - Lexington, Kentucky

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Burger joint in local area. Clean friendly service. Quick great for the kids. Reminds me of the older burger joints. I'm going to for my second time today. I'm going to try the milkshakes that have been highly recommended . Nolans fav restaurant I also saw they serve breakfast till 11. I'm sure it will be totally satisfying. read more

Steak & Shake #375 Alysheda Way Lexington Ky. Stopped in from the highway. We waited between 5 and 10 minutes to be seated. Servers obviously overworked. One walked out while we were waiting. Managers should have been helping but were just standing behind the counter staring off into space. Our server was called in 4 hours early and was covering several sections. Shame on S&S Management for such poor staff support. read more

It was alright, it's not like other steak n shakes. Both my mom and sister didn't like the spot to sit because of all the flies, maybe because they hate me picking seats either way they didn't like it. The shakes were the only great part! The food was mediocre, I would eat it again if someone made it , but I wouldn't pick this place any other way read more

You know what?! I hate you! Yes. I hate you. I have only like 8 more items to try on your menu before I have tried everything and I will be happy after I am done. Spicy chicken sandwich = a spicy chicken patty between two buns??? No lettuce, tomato, or condiments? What century is this? You might as well have taken it LITERALLY and put sand on the patty. That would have been an IMPROVEMENT! UGH! Good thing i also ordered an Apple Harvest Salad. I had to relocate a slice of a tomato and lettuce. They were both not happy about the move!! read more

Steak ’n Shake - Spicy chicken sandwich. -_- - Burgers Near Me - Lexington, Kentucky

This place never disappoints! It use to be a hangout place for me and my buddies late at night when no one else seemed to be opened. The food is good with great prices! And if you make it between 2-4am their shakes are half off! As for the service its a hit and miss. Depends who's working the graveyard shift lol. read more

Messed up my drive thru order. My fault for not opening my sandwich right after they handed it to me I guess. Never trust a fast food place to actually get your order right. read more

This steak and shake needs a total revamp. From managment,staff, overall cleanessiness of the reasterant,just in general.8:00pm on a thursday We waited in line for about 15:20 minutes so we decided just get menus and seat ourselfs. My sister went to the bathroom..came back with a disscussed look...no tolit paper fecises on the walls,blood on the toliet seat,one toliet clogged,no soap no papertowels. As we sat there for 30 mins we had 2 waitress say they would "be right with us" 15 min later NO ONE EVEN TOOK OUR DRINK ORDERS, sad part is there was maybe 2 other families in there.so why was noone helping us? Its just disscusting to be seating and my feet stick to the floor...and does the staff even know how to smile? I literally gave 1 star because i had to. Needless to say we got up and left went across the street to raffertys!!! read more

3 months later.. here I am with another review.. and same opinion. THIS PLACE IS AWFUL! JUST GOT A BURGER WITH HAIR ALL IN THE BURGER! And they gave me the wrong burger at that. This place is the worst place to eat in Lexington! Anyone reading this.. please do yourself a favor and do not go. Needs to be shut down read more

Easily the slowest drive thru in Lexington I have found myself waiting around 45 minutes to a hour for the food that is good and cheap your average hamburger but better shakes be ready for the wait if you go especially at night. read more

Steak ’n Shake - Waiting in the drive thru for 30 minutes and haven't even ordered yet - Burgers Near Me - Lexington, Kentucky

Me and the boyfriend love this steak 'n shake because it has a full menu, pretty good amount of seating, and it is open 24 hours so we can go whenever we want. Food is always pretty good. Delicious burgers and fries and for a cheap price. Waiters are normally very nice unless it's really packed. $$ read more

The burgers were great, but the restaurant was so cold it was super uncomfortable. When u looked around everyone is trying to stay warm. When we complained to our waitress, she said they have no control over the thermostat, which is dumb. Lastly, the shakes were a disappointment. Had better shakes at a bunch of different places. read more