We stopped by on the way out of town, thus no pics but this is the best customer service I've had at this location. I didn't feel like the team member was going to join me in my van, which was refreshing!! The person completing check-out was friendly and commented that he appreciated my use of the app, which really improve the vibe with this location. While they may not serve beef I often become anxious and like a cattle being prodded through CFA. And I didn't feel like this AT ALL!! Plus my food was excellent and hot! And my Diet Coke was crispy. It was a good day!! read more

Great food and great service. The line is fast and I appreciate the recommendations. Definitely recommend the Polynesian sauce for the chicken and the ranch for fries. read more

Chick-fil-A - Tender Chick-n-Strips Meal - Fast Food Near Me - Ft Wright, Kentucky

They didn't include half of what I ordered even after pulling me. Never had a bad experience at Chick-fil-A before, super disappointing.

I gave them 3 stars because I absolutely love their food & service.. but all it takes is one time getting your favorite food messed up or tasting bad to change your opinion. I got the nuggets & I opened one up & this is what I saw. I don't know about everyone else but it freaks me out & makes me lose my appetite. read more

Chick-fil-A - Chick-fil-A- Nuggets - Fast Food Near Me - Ft Wright, Kentucky

You really cant go wrong with Chick Fil A. It is always a solid experience and this location is no different. We stopped by for lunch with my family and the food was hot and fresh. Definitely recommend. read more

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Whenever I'm in the mainland...I always love to go to Chick-fil-A. This location is very convenient to Walmart and very clean. They have a children's play room so parents can enjoy lunch and easily watch the kiddos. Being from Hawaii we were freezing and tried the Tortilla soup it was very tasty and savory. It hit the spot. The chicken sandwiches are always so good! The waffle cut fries with the house sauce is the best! The diet lemonade with splenda was yummy too! Something about their chicken is just magical;) Hands down 5 stars for the service and food quality! They are always so friendly to everyone and take pride in their job. The servers came to our table to ask if we needed refills or more sauce and even offered to throw our trash away?!? This is unheard of in fast food. We were flabbergasted! Amazing employees! Thanks for a wonderful experience. read more

Chick-fil-A - Grilled bacon sandwich - Fast Food Near Me - Ft Wright, Kentucky

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We visited in 12/23 and I tried to place an online order with the app like have been doing for years. Got all the way to the final checkout screen , even after entering my credit card and the app couldn't verify any phone numbers. And therefore wouldn't place the order ... said the verification system was down... So after spending 10 mins doing a huge group order online I had to go into the store, wait in line and place the entire order again. This store was a zoo. The line moved quickly and the cashier was friendly. Our orders came out correct but one of my beefs is the French fry cups don't look as advertised- as in they're not even filled to the top. Barely full. I had grilled nuggets and they looked a little mangled. My dog ate most of them. To make matters worse I got a sprite and while I was driving down the hwy my straw pierced the bottom of my cup and sprite started leaking all over my rental car. What a sticky nightmare of a mess. Did the cups get thinner? This never happened to me in my life. Foam cups are out dated and shouldn't even be used at this point. Time to get better cups and switch to planet friendly straws, not these plastic daggers! read more

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I am an Uber eats driver. I have shown the cashier the order sheet confirm the name and the order matched, but would refuse to give me the order unless I press that it is confirmed. I stated to the individual I can come through the drive-through that way I can hit confirm there to show. I am already on the way in my car but I was not going to confirm just because he wanted me to confirm it times us so if I hit confirm that means I'm already in my vehicle so I had to cancel the ride. Meaning the customer doesn't get their food and my rating goes down. Thanks Chick-fil-A for ruining my day and my credibility. read more

Food and service is wonderful I would definitely recommend. Everything is always so peaceful read more

Chick-fil-A - My food - Fast Food Near Me - Ft Wright, Kentucky

Not at all what it used to be. Slow, terrible service from inattentive staff. Unlabeled sandwiches and overflowing trash while staff stand around aimlessly or spin their wheels trying to look busy. read more

Very disappointed in the service here. As someone with celiac and a severe sensitivity to cross contamination Chic Fil A is one of the only safe fast food places for me. Every time has been great until this location. I specifically asked for no breaded nuggets on my salad as they contain gluten, and to replace them with grilled nuggets. Ended up still receiving the breaded nuggets in my salad, which had a sticker on the box that said celiac, watch for cross contamination, grilled nuggets. Putting people's health at risk is never just a mistake, please be better in the future with people similar to me! read more

Employees should never make fun of someone's name the food was good. You have people getting out of parking spaces Pulling in a drive-through soon as you pull in read more

This is my favorite location in the area. It can get busy but they are still quick to get orders in and out. Fantastic costumer service, food is consistently good quality, and one of the few fast food places that what you order looks like what you see pictured on the menu. Fresh squeezed lemonade daily, chocolate chip cookies that melt in your mouth, and you can go healthy with the chicken wrap...I recommend with avocado lime ranch. They don't do beef but they have bacon!!! I add that to my chicken sandwich all the time to take it up a notch. read more

Chick-fil-A - Original chicken sandwich with waffle fries - Fast Food Near Me - Ft Wright, Kentucky

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Good food great service breakfast is good and lunch and dinner meals are great best service around

The food is always good but the shorter lady with dark hair wearing red in the drive thru ( outside taking orders) 12/13 in the afternoon was rude and condescending for no reason. Very off brand of chick fil a to have her working. read more

I hate to give any Chick-fil-A a bad review because you usually never have a bad experience. This store is not like all the others. Drive through is terrible employees are not quite as nice read more

You can't go wrong here. The staff is always friendly, the orders are always right. The 20 or so times Ive been here since it has opened they have only gotten something wrong once. They forgot to give us a chick fil a sauce we asked for. That is it. You try 20 times at burger king next door something will be wrong 10 times then you will get an attitude when you bring it up. Say what you will about Chick fil a and there politics but they have an outstanding business structure that allows them to be in the top 3 of all fast food restaurants in the nation. This only working 6 days a week. read more

Interior is stylish and a whole restaurant is clean. Table toppers are free for kids and a play area! read more

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Amazing best fast food ever Love their honey mustard and the service is good, only thing i don't like is that if the line is long it takes forever. read more

First time with no line! Chikfila is always the go to when I'm indecisive about what to eat. The reason for 3 stars is because I ordered a spicy deluxe meal with no pickle, the cashier cut me off and asked what kind of cheese. It comes with pepper jack, but that's fine that he asked. I wanted to double check to make sure it was no pickle again and got cut off again for him to ask us what the drinks were supposed to be again? The third time asking he said yes to no pickle. Of course there was pickle on it, but at this point, I was annoyed enough trying to order it correctly that I just took the pickle off and drenched it in chikfila sauce.. (still tasted like pickle). I will be back, just wish he would have repeated the order or listened before cutting me off. The food is fresh and delicious. read more

Best Chick-fil-A in Kentucky. Employees are amazing. Store is spotless. And the food is great. Definitely lives up to the Chick -fil-A high standards. We go there every time we pass through. read more

This location should be a role model for every chick-fil-a. The employees are always so friendly & helpful. They call you by name & you get the feeling like it really is their pleasure to serve you. Lunch time is a tad slow but the great customer service more than makes up for that. read more

Chick-fil-A - Fall flowers Thank you chick-fil-a for brightening my day - Fast Food Near Me - Ft Wright, Kentucky

Thank you Amanda(Manager) for the complimentary Chicken Sandwich! I lost my job due to Covid and realized my company cell phone service was turned off. I couldn't get on the app for a reward or the free WiFi at the store. Amanda saw me struggling to open the app b/c I had to stand next to the building in order to receive the WiFi. She said the WiFi wasn't very strong at this location and offered to give me a complimentary sandwich b/c of my situation. God Bless and Thank You! read more

This location does not live up to the company standard of customer service and speed of service. Even after I brought my experience to their attention, the store manager didn't do much of anything. I will only give my money to the Florence locations from now on. read more

A great experience with the friendly staff. I would never classify this restaurant as fast food. The service I usually even better than nice sit down restaurants. Food always test fresh and delicious. read more

Went to this location on a Friday night, all I can say is WOW, all the workers were young teenagers, very quick to take orders, and payment, fast food and hot, would highly recommend , especially during the pandemic read more

Very disappointing to buy a ten dollar combo meal and get no tomato. Considering the competition with other chicken sandwiches I am sad that service was lacking. read more

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This is a solid Chick-fil-A. The service and speed are generally very good. The fries are nearly always cooked to perfection, and they almost never get your order wrong. It's a great location to get that classic Chick-fil-A menu with tons options for any diet. read more

Waiting for a refill manager looked right and me and went in another direction. Not used to that kind of service from Chick-fil-A. Not as clean as your typical Chick-fil-A. Overall just not what you come to expect read more

Great food, fast friendly service! Great app. Many great deals emailed. You won't be disappointed.

This is a great place to eat. Out of all of the places I have gone, Chick-Fil-A by far has the best customer service. This is the only place that I can eat where when I go to the drive through, I don't have to check to see what's in my bag to know that I have the right food in my bag. read more

By golly, Chick Fil A never disappoints me, and this location in particular is one of the best in the area. All my experiences here whether dine-in, drive thru, and no matter what meal - breakfast, lunch, or dinner - have always had excellent customer service. Everything in my order is always correct, they are quick and efficient, and everyone is so darn friendly. You can't help but be in a good mood after driving thru in the morning for breakfast and interacting with such genuine people who you can tell enjoy their job. I wish more fast food restaurants were like it! And their app - the best! I love scanning my app to earn points for free food. It's great stuff! read more

Family friendly environment and great food. Went tonight and they were closed at 830p despite advertised hours of 10pm clearly on the door and online. Employees inside but doors locked. Other customers outside had even ordered online and paid but food not available. We were told they are closing early because have not had enough business at night. Thumbs down! read more

This location should be the role model for ALL the ones around here. The customer service is so incredibly good, that I'll let them get by with being slower at lunchtime. They are so polite in the drive-thru and of course the food is always good! This is probably my favorite one to visit just for the fact that they make my day! It's not near my home, so I don't visit it often. But when I do, I'm always impressed! read more

This new location opened near my house and the service, the staff, and the quality that you EXPECT are there. We'll come back again and again. Thanks! read more

5 stars for first class fast food service! There all happy and pleasant none the rudeness or I rolling of other fast food restaurants. There quick and polite. It's always there pleasure! They bring you the food they get refills and the food is well really good. Has been for years the best fast food out there!! read more

I come here almost everyday and I have nothing but positive feedback. The orders are always correct, staff is personable and it's quick! Normally, Tim is the star stud, but tonight Tony was the star of the show!! They both are exemplary employees. Tim is great at taking the orders and Tony knows how to move the drive-thru line along! Great job to them both and the whole staff read more

We love Chic-fil-A! It never disappoints! This location is nice. I love the design and decor (bushel basket and recycled glass bottle light fixtures and the subway tiling on the walls for example.) The employees and service are always on point. Great place to grab good food and let the kids blow off steam in the very clean play place! read more

Best service I have ever had in a drive thru ! Wow ! Simply awesome, it was such good service I forgot I was in the trashy Walmart section on the town. read more

Great, clean location. Food is great and the employees are wonderful. I love taking my family here. They support law enforcement and treat everyone with respect. read more