The one negative I have about Chick-fil-A is their on line ordering. we always do the online ordering so become quite familiar with the process. However, Chick-fil-A requires you to enter everything all over each and every time so even though I'm in my same vehicle with my same name and have given an access to my camera, etc. I still have to go through the entire process every single time it does not save my information to make it easier for me. That is very frustrating. read more

Chick-fil-A - Waiting in line - Fast Food Near Me - Concord, North Carolina

Every time I come to this location, all the employees are piled up in the corner near the bathrooms, talking and laughing with disgusting tables, and then they leave and leave their tables looking like this I wish I would've got a picture of the other table that was unattended, because it was packed with trash. The only thing that the staff at this restaurant does is talk to each other. There's no communication with the customers like another location that I go to the interact with the customers as far as would you like a refill how is everything as far as the food goes, but this place is a dump! read more

Chick-fil-A - One of the Dirty tables from employee - Fast Food Near Me - Concord, North Carolina

A group of 15/20 high school soft ball players ordering with only one register open. A gentleman advise to go to the side and place your order. A grey shirt female advised I have to wait in line. I walked in. My car is being working on at the mechanic shop here at Aston ridge. I'll take my business elsewhere moving forward read more

Love this Chick-Fil-A! The service is always great and everyone there is so friendly. Every time I go, I feel so welcome and can just tell the ambiance is light and welcoming. I visited this Chick-Fil-A yesterday after having surgery, and it was so yummy (as always). I have way too many great things to say about this location. They also just got a double drive through, making drive thru times so much quicker! Definitely recommend this CFA! read more

I will absolutely never patronize Chick Fil A after my experience with this location. I drove there for the free chicken sandwich which had been advertised all over the place. For some reason, it wasn't pulling up as a reward in my account. I spoke with the Manager, Jordan Director, who shared that the stores have nothing to do with the app and there was nothing he could do because they are not able to just give a way free sandwiches. Totally ridiculous when you're advertising giving away free sandwiches all week. I would rather take my money elsewhere with folks that understand customer service. Do better Chick Fil A! read more

The lines are usually around the block after work at this location. They have the associates standing out to take orders to speed up the ordering process, and while that may help it is still a ridiculously longer than normal wait time. I ordered a grilled deluxe sandwich with pickles and no tomato. Guess what I got? A very, cold slab of salty meat, no pickles and nothing but tomatoes! I wasn't gonna wait on that building wrapping line. I threw most of it away and I hope to get full off of the delicious lemonade and bland waffles fries. I also wanted to try the Orange Sunrise shake that is advertised all over their establishment, but guess what.... Yup, they didn't have any orange juice and was unable to make it. Unwittingly, I paid $8.00 to be part of their test market for chicken ice pops. The disgusting summer dessert, that nobody ever wanted. read more

Chick-fil-A - Fast Food Near Me - Concord, North Carolina

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This is new Honey Pimento chicken sandwich is really good. This is the best pimento sandwich I ever had. It has a nice balance between sweet as well! I will definitely get this again read more

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Y'all... this Chick-fil-A robs tf out of me all the time.. is there a fruit shortage?!? I ordered a large (over $5) fruit cup for my daughter requesting no apples because she can't chew them yet. They literally just took all the apples out of a fruit cup and I was left with a few little pieces of fruit.. Anyways, I complained and they apologized saying I could get another fruit cup but also no thanks, I don't want someone to do something to my food right? Anyways I go back and ordered a parfait and it was this half filled cup with three little blueberries on top. Like I expect some mediocre food of McDonald's but lawddd I spend too much money on this Chick-fil-A fast food for them to rob me like this anyways, I'm over it. I'll start driving to another Chick-fil-A now because the lines here are always long and some part of my order is usually messed up. read more

Chick-fil-A - Half empty fruit cup - Fast Food Near Me - Concord, North Carolina

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The food is horrible, but the one kid, I think his name was Zach, he was super nice so that's the only reason i'm giving this two stars. I'm gay and I feel like they hate me there. Lmao. read more

Chick-fil-A - Fast Food Near Me - Concord, North Carolina

The family did an app order and added a bottle of ranch to the order as my Son likes to drown his food in it. He picked up the order and brought it home. The ranch bottle was missing so I went through the app and notified them. They gave me a coupon FOR ICE CREAM??? Really that makes no sense?!?!? I just want a refund for the bottle as this is not my usually CFA. Really an ice cream voucher that is poor customer recovery right there. read more

I like more than meat & bread. Girl messed up my order 3x in 25 minutes. Place had not been cleaned up since lunchtime. It was 5 pm. I don't care for Chick-fil-A anymore! read more

Chic-Fil-A's are pretty much all the same & that's one reason why I like them so much. This location is in the busy Afton Ridge shopping center. Every meal or milkshake :) has been consistent with quality & taste. While I sometimes grumble about the prices, I am willing to pay more for food that tastes good, along with receiving friendly customer service. They have plenty of parking & a kid's playground out front. The restaurant & parking lot are always clean & free of trash. It's pretty easy to get in & out & back onto i-85. read more

I'm a frequent visitor to this CFA location due to its proximity to my job. This place can get to be quite bustling at times but service is always friendly and prompt. They keep the inside clean but be warned that kids can overtake the place due to the ball pit. Don't be surprised that, during the day, the back half of the place is overcome with stay-at-home moms and their accompanying belongings and food. read more

The family and I stopped at this Chick-Fil-A on our way back from Lake Wylie to Raleigh. The restaurant was clean and the staff friendly. You can never go wrong with Chick-Fil-A to stomp out the hunger monster, especially if you have kids. The lemon pie was also yum. It helped to cleanse the palate. I love my chicken sandwich and waffle fries with Polynesian sauce, but sometimes the meal can be a bit much. The lemon pie, which is a lemon custard on a graham cracker crust and topped with meringue, was light and not too tart or sweet. Just what I needed to cut the fried food taste. This Chick-Fil-A is within a shopping complex that's very convenient for the traveler: Starbucks, gas station and Target all within a stone's throw of each other. read more

Chick-fil-A - Lemon pie - Fast Food Near Me - Concord, North Carolina

In my opinion one of the only "quality" fast food chains around. Delicious food quick and far more consistent offerings than your typical burger joint grab and go. read more

My husband eats here for lunch every day. Every. Single. Day. I don't know how he does it, but he does. My oldest son loves it, too. My youngest just digs their vanilla shakes. Service is always top notch. That is one of their pride points. They do a remarkable job handling the lunch and dinner rushes considering how many people come through the drive through. SO many cars. They are especially busy on Saturdays because they are closed on Sundays. Prepare yourself for the madness! They are pricey compared to most fast food chains, but you are paying for quality products. It's a trade off. They do offer all military service members a discount. Kudos to you Chick-fil-A! More companies should do the same. All things considered, this is a solid Chick-fil-A and always a good experience. read more

Chick-fil-A - Fast Food Near Me - Concord, North Carolina

Super clean! Fast and friendly service. Some of the best customer service by an entire crew of people in a very long time. It was so noticeable that my group of 4 elementary school children commented on the difference between this store and others. read more

I always expect a positive experience at any Chick-fil-A, but this one is exceptionally well ran! I usually visit this restaurant at least once a week, and I always receive incredible service. Whether you dine in or use the drive thru, you're probably going to have a bit of a wait, this store gets a ton of traffic. Don't fret, they are always well staffed to handle the traffic. Facilities from the dining room to the restrooms are always clean and tables are wiped down as soon as it's vacant. Not much needed to say about the food except that it is always what I expect from Chick-fil-A; it's either right or not! The service at a Chick-fil-A varies in a weird way. You're always going to get a friendly smile wherever you go but some locations go really over the top and it comes off as too patronizing. The staff here were trained right and their customer service is very genuine. Really glad this spot is right in my backyard. Hats off to management for running a tight ship! read more

I mean it's Chick Fil A right? Between ice that is so satisfying to chew, waffle fries, tasty chicken and employees that treat customers in a way that would make a mama proud every other fast food chain should just shut down 6 days out of the week. read more

Great location. Large parking lot, so less jam ups, support military with daily discounts, clean location and fast service. The outside road in the shopping center can backup a bit but once your in the parking lot no issues read more

We just stopped in today to get a to-go order. One full meal and an order of fries and a shake. Everything arrived quickly, hot and very fresh. This place is known to be crowded due to popularity and we were still in and out in a small amount of time. The customer service is outstanding and this place is very clean. We have stopped in to numerous locations and this is definitely the number one location. I hope to visit again. I recommend this location to any Chick-Fil-A lover. read more

I stopped by this morning and there was a long line in the drive thru so I decided to go inside since there was no one inside..I figured it'd be a shorter wait (I was on the way to work). I was wrong. I placed my order for a breakfast burrito (that's it). After I placed my order a few people, approximately 6, placed their order after me. Well orders started coming out and they were calling everyone's nar except mine. So after a while everyone ahead of me received their order except me. As I had mentioned, I was on the way to work. Feeling a little frustrated, I asked "how long will it be for my order?", the worker replied, "they're warming it up now".....warming it up?!..if they're warming it up, it should not take that long... I looked over to the drive thru window and the car that would've been 3 cars behind me if I would have waited in the drive thru line, received their order. Long story short, if you want your food faster, just wait in the long line in the drive thru bc apparently you'll get your food faster than waiting with no one in line inside. read more

So literally I just left this Chick-fil-A and what a disappointment it was I ordered my meal for dine in sat there for 15 minutes had to leave because of an appointment and went back up to get my money back and they were like I don't know what happened they completely lost my order no clue and didn't offer an apology whatsoever. Took my money and just left. I usually don't write reviews but this one made me want to write one. read more

This new service method has got to stop. Having these poor kids stand outside in 96 degree heat does nothing to expedite service. It backs up traffic around the building so that as they stand at each car taking orders, they stop the traffic flow so that those coming away from the window can't move because they can't cross the line of traffic waiting in line to place orders. Then when you get to the window, they don't know what you ordered because the lines have mingled, your food is now cold because it takes so long to get to the window, and I could go on and on. Also, the front row of parking spots is useless because the cars in line are always blocking those spots. I love the company, but their business process needs improvement. Until then, I'm out.... read more

Chick fil A is a good place good food good staff i love chick fil A such a good place

I love me some Chick-fil-A. if they can just make sure the order is right that would be great!

This fast food chain always goes the extra mile to offer it's customers a AAA service. Employees always with a smile, so helpful, looking happy to work at this place. It was wonderful as always. Employees were friendlier than other Chick Filets. read more

Chick-fil-A - Chicken salad samdwich - Fast Food Near Me - Concord, North Carolina

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Perhaps because we don't have this anywhere near home, they always seem good to me. I love the ice cream. I wish the other fast food chains would take not and train their staff to care about the customers the way they do at Chick - fil - A read more

Very busy store and therefore very slow. Confusing drive-thru line. I most likely will go to another location

I stopped coming here a few months ago because my order kept being wrong. I stopped to get breakfast today for myself and a friend, I ordered 2 drinks and 2 breakfast sandwiches. After waiting 11 minutes in line due tobthe lady ahead of me having a very large order, I arrived to the window. They repeated the order back to me correctly. They gave me the correct drinks and then a bag of food. When I arrived to my location there were 3 orders of breakfast potatoes in the bag and no sandwiches. Neither one of us we at the potatoes. I do like their food better than other fast-food places but wrong orders really frustrate me and I don't have the time to go back for them to make it right. read more

The breakfast food at this location is not good at all. Everytime I order chicken minis from this restaurant, the bread is hard. I've had to remove the top piece of bread and eat the chicken as if it were pate on toast. Even when I switched it up and ordered a chicken biscuit meal, I found the biscuit to be doughy and the hash browns undercooked. I now drive pass this location to go to the Chick-fil-a across from Concord Mills to get my morning meal. read more

The Afton Ridge Chick-Fil-A location is the best fast-food restaurant I've ever visited, hands down. They consistently deliver an incredible customer experience and have what I could consider to be the most customer-centric team in Concord. I worked near this location nearly 2 years and visited often, but haven't been in the area in nearly a year. My visit today proves that nothing has changed... it is the same, consistently incredible, experience I had become accustomed to. The team is so dedicated to their community, and it shows in everything they do. read more

Love Chick-fil-A but this location seems to always give me issues. This is the third time I've had my order messed up. The staff wasn't that nice had to wait longer because whoever took my order messed it up. Mistakes happen I understand that, but this happens every time I come here it's just disappointing. read more

Chic fillet is always an awesome choice and this location is no exception. Fast and friendly service for those of us on the go. What is it about Sundays that always leaves you craving that chickeny goodness? read more

I love Chick-Fil-A and this one is no exception. The staff is always friendly and helpful. I have 3 little kids and they will bring our food to the table so I don't have to wait on it. The service is fast and the food is great. It is always clean. I can take my kids here to feed them, let them play in the play area while I use the free Wi-fi to read on my kindle or use my iPad. My kids always trade the toy from their kids meal in for a free ice cream cone. Great value for a family and time well spent! read more

Chick-Fil-a, if nothing else, is consistently good food. The worst Chick-Fil-A is still worlds better than the best McDonald's. Since I work in the Afton Village shopping center I frequently come here for food. The owners and the entire staff are very friendly and usually always clean. Try to get here before peak times to avoid long wait times in the drive through. read more

Normal Chick-Fil-A and got pretty quick service. My only complain is this particular one like to dump the salt shaker on their fries. Had the saltest fries ever, they did remake them however my wife still had salty fries crammed at the bottom of her fry container that were redone read more

Kids playground is great for my daughter. I usually have the number 3 (spicy chicken) combo.

I went through the drive thru not even a half hour ago, a girl in a red shirt with glasses and brown hair took my payment. I asked if I could have chickfla sauce and she said she put two in the bag was that not enough, very rude. Sure enough I pulled away and they're was no sauces in the bag, I guess someone pissed in her cornflakes today. So much for the "my pleasure" read more

I am an avid fan of chickfila and have to say that the Afton Ridge location goes above and beyond what's expected from regular fast food restaurants, or other chickfilas. I never have a problem with my order whenever I visit! 5/5 stars compared to other fast food restaurants for sure. read more