The long anticipated Chick-fil-A finally opened in Boston. It's understandable to expect long lines/wait times. I personally waited 20-25 minutes in a line to place an order physically at the store (they also take online orders). No biggie. Finally received my food and left without checking as it was very busy. Got home, opened the bag and realized I was missing my fries. Quite disappointing but whatever. Rest of the food (sandwich and mac and cheese) was cold but good. Fine I'll take that. Now here's why the 1 star. Halfway through the mac and cheese, found a strand of hair in it. Now that is not cool. Because of that, and all the other *little* things just made this overall first experience quite Hopefully they step it up the next time. read more

Chick-fil-A - Fast Food Near Me - Boston, Massachusetts

The food was good, the woman working the counter, was very polite and pleasant; but the fact that there's no place to sit down and eat, during breakfast service is not good. I had to eat my breakfast in the rain,on the restaurant patio. The the tables were wet and two supervisor in pink shirts walked by without whipping any of the wet tables. read more

Fast Service and the food was fresh. Staff were pleasant. Thank you from the team at www.supportmyempire.com!

The chick-fil-a in Copley is in a great location is always has a consistent line of people waiting. I got the deluxe chicken sandwich which has decent chicken, bun, lettuce and pepper jack cheese. I also got waffle fries, and nuggets, and iced tea. My order came out to close to $15 which is pricey for fast food. The food was a bit greasy and not particularly delicious. With fries, sandwich, and nuggets they only gave me two sauce packets which was not enough, ideally it should have been at least 3 (one for each item). In addition, they messed up my drink order where I ordered unsweetened but gave me sweetened tea. I told them and they quickly fixed it. read more

Chick-fil-A - Chick-fil-A Deluxe Sandwich, chicken Chick-fil-A Nuggets, Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Boston, Massachusetts

It's chick fil a, what more is there to say. Great service, even better food. Very efficient location for how much product they move in a day read more

This is my 2nd and possibly my last time I will patronize your establishment! I went into your Chic Fila restaurant located at: 569 Boylston St, Boston, MA 02116. I ordered 5 chic fila sandwiches. I was in the carryout line, I decided to get out of this line because it was to congested and it wasn't possible to social distance myself , (Due to Covid-19 and Monkey Pox concerns)from everyone. A heavy-set back office caucasian woman named "Corrin Griffith" started asking me questions in a condescending way!! She made up some nonsense about blocking mobile orders?! She had poor "people skills!" She scolded me like I was her child! I asked her what was the problem? Because I wasn't obstructing anyone's ability to bring out any mobile or uber eats/grub hub orders! She gave an attitude and caused a random young male customer waiting for his order, to start lecturing me! I did not know this man, but she was acting like a narcissist and wanted me to know she was in charge! Even though I spent almost $30 on 5 sandwiches, and wasn't arguing with your staff or other customers! I felt embarrassed and unwelcomed at your restaurant!! It felt a little bit racist too! Because of the way I was dressed! This occurred around 8:30ish pm on 9-27-2022. I do not believe I will support a business where my credit/debit cards and cash, are the only things that are welcomed...But not me! Very terrible experience! I'm not coming back!! Respectfully Yours!! read more

Every time I make the mistake of eating here they mess up my order horribly. I highly recommend never going here, it's a waste of money and time. read more

This review is for the Chick-fil-A in Copley Square, and specifically for the Cobb Salad with avocado-lime-ranch-dressing! I really liked this salad - I ordered it after hearing the ads on a local radio station, and the salad was very good - flavorful fried bite-sized chicken pieces with lettuce greens, roasted corn, shredded cheese, crispy red pepper pieces, and tasty dressing. It was very good for "fast food". I will be ordering the Cobb salad again when I want a quick and easy meal to-go. The service was friendly and very fast. read more

Chick-fil-A - Quite a delicious Cobb salad with chicken. I really liked the avocado-lime-ranch dressing! - Fast Food Near Me - Boston, Massachusetts

This location is so busy, they don't actually care about you or your business. Showed up for breakfast two Saturdays ago only to find the dining room closed. I ended up eating my burrito at one of their standing tables outside in 30-degree weather. They left me a voicemail after I complained, I called back, they "took a message" and I never heard from them again. Miserable customer service and an even worse dining experience. 0/10 read more

One of my favorite fast foods & most certainly my favorite breakfast I love the scramble burrito its amazing! Service is decent could be better but I won't complain. read more

We came in with a group of 14 in a rush to catch a train. We ordered so much food when it was super crowded. Adeline, the employee taking our order was so patient and helpful. She should get employee of the month. It was a very stressful situation and Adeline's hospitality made it easy. Thanks!!!! read more

If you love Chick-fil-A - do NOT go to this branch! This location messed up my order three times! The lemonade was full of gritty pulp, the biscuits were hard and they leave items out of your order. The staff and management don't care about customer service. I have been to Chick-fil-A's all over the country and this location should not be using the name or representing the brand. Just stay away because they are trying to ruin a great thing. read more

DO NOT UBER EATS from this location . Ordered on two different occasions and each time I paid for Mac and cheese and never got it . The orders never came with straws or sauces as I requested . You will not get your money back either or the item if you complain . Just go somewhere else or go in person . Last time I try to order from here . read more

This place is horrible, the manager asked me how my day was I said horrible your staff are unprofessional and rude. I tried to scan my code which didn't work I asked help from a staff member who ignored me and asked a woman behind me if she needed help. I said I need help she turned her back and the managers excuse was she's new. Food was late we got served the ice cream in my order first and waited an additional 5 mins for the rest of the order by then the ice cream melted in my sons hand and I asked for another the guy at the front counter was acceptable and made another. I'll drive out 16 miles to Dedham and back to the other chick-fil-a. Never returning. read more

Cold and dry. The staff is stingy and act like the sauce is their personal paycheck and you can't get any. Literally refused to give me the sauce I ordered. read more

Long lines. Confusing pick up even if you order ahead on the app. Chick-fil-A is usually a well oiled machine...this one not so much. Typically the app has an "I'm here" feature that ensures speedy pick up. Here you scan a QR code and then.....wait. The place is slammed just like all other chick-fil-a restaurants but this one is too crammed. Surprised it was built/opened during the pandemic without a pickup window like some shake shacks have installed. Adding to the joy is the flurry of food delivery service drivers aggressively pushing past you as if they somehow have priority over others making a frustrating wait more annoying. PLEASE IMPROVE THE PICKUP PROCESS at minimum with signage. For customers -- You may be ready to just get out of there but CHECK YOUR ORDER before you leave. You have been warned your nuggets may not be in that bag. read more

Why is there an employee cleaning your fence in the front I know presentation everything but you could hire a power washing company to clean your fence you're being cheap that's the truth but the food is OK waiting game sucks read more

The lines were long when I went in, but it went by astonishingly fast. Chick-fil-a has always been a bit of a favorite of mine, though I have no care for their religious affiliation, no one can deny they are considered one of the better fast food chains. I love their waffle fries and chick-fil-a sauce. And I haven't had any bad experiences with them yet. read more

Extremely slow don't recommend ordering from any of the apps. Low-quality location, it's obvious the staff don't care and they consistently screw up read more

45 minute wait at lunch time for two chicken sandwiches. You've been warned Boston. Ask yourself if it's really worth it.

If they had delivery that would be great, the one in Dedham does as well as even chicopee, There is no where to park down there, so pick up isn't too appealing either. Doesn't matter if you use the app or doordash. they just don't offer it read more

Chicken is dryer than other stores and service is really bad (surprising for a chick-fil-a) read more

Chick-fil-A - Fast Food Near Me - Boston, Massachusetts

My nuggets was cold, no taste and didn't send the sauce I ask for so my nuggets was dry. Fries was cold the only things was good was my sweet tea and my milk shakes. read more

Good food and there fries are the best. There nuggets one of the best also. There sauces are the best sauces I have ever tried.

I went there to order a chicken sandwich and they asked for my pronouns. Like it's cool, but why did you have to gender someone when they are trying to order food? We ended up leaving. lol read more

asked for two spicy chicken deluxe meals and got one deluxe one regular. the deluxe also had a dead bug on the cheese. read more

Chick-fil-A - dead bug on my cheese - Fast Food Near Me - Boston, Massachusetts

Nice place, great service here. Not happy with the quality of the offering on this visit to this location. Waffle fries were beat, two of em were burnt. Order Chicken Deluxe no tomato, add extra pickels and bacon. Got to my seat upstairs, and saw they hadn't put the bacon on and there were two pickles. I went to take it back, and the woman supervising the second floor asked what the problem was and took it back for me. I got it back like 10 minutes later. Same sandwich two sad looking pieces of bacon and only one pickels (I ordered extra pickles. Kid who took the order got it right. Guy that made the sandwich must have been a couple of bong rips deep. Anyway, they gave me a voucher for a free chocolate chunk cookie troubles. Huge fan of CFA, but I was kinda bummed about my visit to this location. read more

I had written a review months ago and I gave chick-fil-a 1-star and now after multiple good experiences there I need to change my review. The food has been good and the serving time has gone down a lot they also don't mess up as many orders anymore. Overall best place in boston to go for fast food read more

Let's start off with a quick fan about myself. I'm a CFA super fan. Like absolute fan girl. I live in the heart of Boston and I religiously travel to Woburn or Dedham to get my CFA fix. I finally today got around to going to the new location in downtown and I am nothing but disappointed and angry. Everything good about CFA is gone at this location. Communication, individualized interactions, fast service, quality of food, and the over all atmosphere. None of the hallmark quirks were there, the pleasant nature of service and the goofy "how may I serve you" type phrases. My tenders were burnt, fries soggy and grossly stuffed into the bottom of the container, less sauce than ordered and worst of all my Mac n cheese container was less than half full. This was awful. I will never return and i will instead take the 40+ min drive to the suburban locations outside of the city. Shame on CFA for compromising their quality. read more

Four 5 the food is always on point my Chicken Sandwich With cheese on point My the Salads on point just no Complaints so I'm good

Arrived at the noon hour and the line was quite long. However, the associates were efficient and the line moved quickly. We ordered 2 sandwiches, 2 milkshakes, and an orange juice. The sandwiches were ready very fast and we waited a short time for the shakes. I didnt think to double check the accuracy and left. Later I found that my oj was missing from the bag. Damn, lost 3 bucks. The food that we did get was perfect though. read more

Ordered in advance and took over an hour to get the food. I thought Chick-fil-A was efficient lol. My pleasure.

Everything you would expect from Chick-fil-a! Great food and customer service. Went here on day one of opening, and while it was chaotic it was organized. Long lines, but quickly expedited. I recommend ordering from the app to save time! read more

I don't get the Grilled Chicken Club any more, the bacon is gross because it's under cooked. You would not know this unless you opened up the bun to check it out......NO EXCUSE FOR UNDER COOKED BACON ! ! ! read more

Exactly what you would expect from a chick-fil-a, which includes long lines for making an order in store! Would recommend ordering ahead and picking up in-store, since they have a dedicated line just for that. Note that as of January 2022 there is no indoor dining, but there were some outdoor tables and seats set up if you can bear the cold read more