Stopped by Chick-fil-A in Bastrop recently and had a really good experience. The restaurant was clean, well-kept, and felt welcoming. Love the cute touches like real flowers on the tables that make it feel a little less like typical fast food. Service was friendly and efficient, and the food came out hot and fresh. Waffle fries. Yum. From what I've seen and read, this location stays pretty consistent with fast service and polite staff, which matched my visit. It can get busy, but the team seems organized and keeps things moving. Overall, a solid Chick-fil-A stop if you're in Bastrop and want quick, reliable food in a clean environment... with the exception of Sundays. read more

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I ordered catered lunch from here yesterday and had a decent experience but I had to wait 15 minutes past when my order was supposed to be finished by. The employees were nice and handled the situation well and the food was awesome but unfortunately were not super timely. read more

Was out running errands and decided to stop for a Cobb salad. I went through the drive thru. It moved pretty fast and the attendant was outside to take the order. In a world where younger adults are getting reamed for attitude, it was refreshing to be served by someone who was polite, smiled and helped answer some questions as I do not go here very much. I got spicy chicken on my cobb salad. It was perfect for a lunch to go. I was heading to Austin, so I ate in my car. The chicken was warm, crispy and the salad items were fresh and chilled. Even the hard boild eggs looked good and didn't have that green "glow" that they get sometimes when the salad has been sitting around. Over all, a good lunch option under $10. read more

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It's 4th of July and I just found out these workers are NOT receiving holiday pay for their time. I understand it is up to the discretion of business to accommodate their workers for their time. However this is extremely indicative as to how much this franchise does not seem to care about their workers. Pay your workers fairly and respect their time. Are you not a "Christian" company? read more

Excellent and friendly customer service. Fun bingo nites with Arden! Had super sweet service from Hannah! read more

Chick-fil-A - Winnings! Lucky night!!! - Fast Food Near Me - Bastrop, Texas

I hate leaving negative reviews, but after 7 out of 7 visits resulting in incorrect orders, I feel obligated to share my experience. Today's visit was the final straw. I ordered a salad, and once again it was made incorrectly. Even worse, the chicken was so tough and chewy that it was nearly inedible. For a restaurant known for its chicken, that's extremely disappointing. Everyone can make a mistake now and then, but when every single visit results in something being wrong, it points to a larger issue with quality control and order accuracy. I've continued giving this location chances because I generally enjoy Chick-fil-A, but the consistency of these problems has become frustrating. The staff is usually friendly, but friendly service doesn't make up for repeatedly receiving the wrong food or food that doesn't meet basic quality expectations. I hope management takes a serious look at order accuracy and food quality because right now I can't justify returning. 7 visits. 7 incorrect orders. That's not bad luck--that's a pattern. read more

This location is great and always have a good experience. This review will only have 3 stars as long as their "new fries" are in use. This new recipe reminds me of the frozen fries you get at the grocery store. I hope Chick-fil-a reconsiders... read more

Chick-fil-A - Fast Food Near Me - Bastrop, Texas

Used the Bastrop location today for a catering order. Not only were they prompt, but they got the order 100% correct. They even called when I was running a few minutes late to make sure we remembered our order. The crew was friendly when I walked in and offered to help carry out the order. Everyone enjoyed the food. We simply did their boxed lunches which are perfect for meetings. Breaded chicken sandwiches, chips and a cookie in each box. Great service and great food each time. Highly recommend for catering. read more

Chick-fil-A - Chick-fil-A Grilled Chicken Club Sandwich - Fast Food Near Me - Bastrop, Texas

I have had two different issues with the same employe. I have called twice about the issues and nothing! No one calls me back. At this point it's gone to the principal of the matter. I know Ryan Saum , according to the internet, owns it and he hasn't had the common courtesy to return my two calls. Both incidents are simple fixes but again it's on principle now. read more

The personnel are always friendly and have a great attitude no matter what the weather conditions are. The food is also great. The only complaint, they occasionally get the order wrong but I still go back for the great customer service. read more

I've been eating here for YEARS! It's always good no matter what I order and the customer service is top tier! They really do care about the experience you have at their restaurant... read more

Always missing food, even when I go through the drive thru. Very disappointed. Talking to a person would be fine over the phone if someone was really interested in helping me. I won't go to Bastrop Chick-fill-A anymore. read more

Just such a disappointment. I travel all over the US and Chick-Fil-A is a go to restaurant for our family. This was easily the nastiest one I have ever seen. The trash cans were overflowing, the outside tables were just nasty, and the overall trash/floors/cleanliness was just disgusting. I realize high volume creates challenges in cleanliness, but this was unacceptable. Staff was nice, food was not hot, service was good. Chick-Fil-A has MUCH higher standards than this, which is what sets it apart from other fast food restaurants. Please give this location some much needed attention and bring the rating back to where it belongs. read more

Clean store, very friendly and courteous staff, great food at a great price. What more can you expect or say about Chick-fil-A. read more

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By far my favorite Chick-fil-A, I drive out of my way to come to this one. I wish I would have taken a before photo because it took me like 8 minutes to get from the back of a huge line to just a few feet away from my food on a SATURDAY night. Props to the young lady Hannah at the drive through she kept the line moving and still had time to have a quick a most importantly honest conversation! Ladies at the window too! It's so refreshing to see younger generation with so much hustle in their step read more

Chick-fil-A - Literally only a 15 minute wait on a busy Saturday night - Fast Food Near Me - Bastrop, Texas

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This location has recently gone downhill. Orders wrong. Unfriendly service. Out of lettuce? How does that happen. Used Chic Fila app to place order but for some reason they allow an order for an item they can't provide. Just issues from start to finish. Must be new management? Hopefully they will figure it out and fix. read more

All in all, the kids that work there do a decent job or at least they try to. Some of them look so lifeless when taking your order, but hey, it's a fast paced job they're just standing there outside all day. Guess you can't really blame them for their attitude. Now, the food itself. The food/chicken is great. Love it when it comes out hot and spicy, but that's the thing. You gotta hope you even get the right kind of chicken you ordered - I would say after a trial testing of about 20 orders at this location, they have about at least a 20% chance to serve your order incorrectly. Around 4-5 of my orders have come out to be a chicken muffin instead of a chicken burrito like I ordered for whatever reason. Also, some of my chicken sandwiches have come out with literally no salad and tomatoes (guess someone just forgot to do that part in the kitchen). Very disheartening stuff, I know. Overall, food itself is great. Whether your desired food even gets to you appropriately/correctly is another question entirely. read more

This hurts my heart to leave a negative review for Chick-fil-A (because I've never had a bad experience with ANY Chick-fil-A), but this place has given me bad experiences the last 3-4 visits!! I tried to give them the befit of the doubt, but not after 4 times... They have given me a grilled sandwich when I ordered crispy, they have forgotten my sauces 3 out of 4 times and then when I requested it after the food was brought to my car, they had the audacity to say they should "charge me" for the sauce (that they forgot!!) that was included with my nuggets. I called about a mixed up order previously and they said they would have the order at the restaurant if I came back to get it, so I turned all the way around to go back and they still didn't have the order right and didn't include the "free dessert" they offered due to messing up the order in the first place. I am a loyal Chick-fil-A customer but this particular establishment is making me not want to come eat here in my own town. read more

Very disappointed in my last visit. I ordered to go and because I've never had any issues at any other chic-fil-a (I'm new to Bastrop) I didn't bother to check my bags/food before I got home. In the picture below was supposed to be a 4pc nugget kids meal. I'm assuming that because some pieces were so small they gave extra; but OMGEEE! My daughter couldn't even eat these! They were clearly old and dried out so bad it was like chicken jerky. This is terrible! As busy as this place is there should NEVER be old food being served! I mean zoom in and look at how the meat looks grey it's so damn dry! read more

Chick-fil-A - Dried ass chicken jerky - Fast Food Near Me - Bastrop, Texas

I don't get the hype, so I also don't get why so many are willing to wait in line for a chicken sandwich. I ended up having to give my order to a guy walking up down the line of cars without seeing a menu. They didn't even have a menu to look at and expected you to know the menu by heart, yet I've never been there before. So the guy told me what to get and plugged it into his tablet just for us to get completely different items even though my name was on the bag. After the long wait, both meals we ordered messed up, the sandwiches were bland and the inaccuracy of their systems only enforced why I just don't get the hype. Popeye's sandwich is just as good, a better value and it doesn't have to be mission impossible to get lunch during lunch hours. I would like to say that the people expediting the food to our car were excellent and very helpful, so a star for them. read more

Wow. The people who work here are amazing! I just came here for breakfast for the first time today and Eric took my order outside. He was so nice and walked me through the menu which was great because I was clearly unfamiliar. The chicken biscuit is fantastic and the coffee was way better than I expected. Really the people make this place. So friendly and helpful. I know it sounds super cheesy to say so but they really do brighten your day. I've only come here for lunch and dinner up until now but I think breakfast may start to become a habit :) read more

I and absolutely in love with chick-fil-a the service is amazing along with amazing food. I completely recommend to anyone and everyone! Go try this place I promise it's worth it. read more

The best place! Clean, efficient, friendly and as always great food!! We highly recommend this place. We love bringing our grandkids here. The play area is open too. So fun for them. read more

Chick-fil-A - Levi and William having a blast - Fast Food Near Me - Bastrop, Texas

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Found flies in my salad didn't even realize till I turned and moved around the salad be careful of what's in your food when you go there and there were some that were still alive read more

Chick-fil-A - Found multiple flies in my salad - Fast Food Near Me - Bastrop, Texas

Slowest chick Gil a ever!!!! Completely disorganized and dirty ver very disappointing very slow

When you get all of your food it is good service is always quick but store managers seem more interested in flirting than paying attention to what is going on! Ordered a salad with extra roasted corn and asked if I could have the hot chicken strips separate from the cold salad and was charged for the salad with chicken and a chicken strip meal! Also no extra corn chicken was still in with salad no red pepper toppings and no dressing! I mean WTF? Is this chick fil A or the clown burger joint!! read more

horrible management i was fired on a count of "she didn't even ask for my name. But that's not all let's talk about food , there are blood clots in almost every piece of chicken nugget it's absolutely disgusting, this place has went down hill read more

Came back to give them another shot... no lemonaid again... so no Arnold Palmer... literally they need to take it off menu Too many times I've ordered an arnold Palmer while picking up breakfast only to be told that they haven't made any lemon aid yet... it's 8am this morning, they've been open for 2 hours and yet again no lemon aid... it's on the breakfast menu but they don't make it... every other chic fila has lemon aid in the morning except Update on my review from above. Despite the fact that they have lemonade on their morning breakfast menu the manager of this location continues not to make lemonade in the morning. Wow every other Chick-fil-A across the country honors the morning breakfast menu this manager chooses not read more

Delicious food with great service!! Really appreciate the cheerful and helpful servers!What's not to like?!!

Super disappointed in my drive thru pick up just now. Ordered 2 tortillas soups got 2 chicken noodle.. asked for a side salad instead of fries. No salad or fries. Asked for a granola yogurt parfait. No granola. Asked for ranch dipping sauce for the 30 piece nuggets. Received zero & of course no Ranch for the side salad I didn't receive. 40$ for a very wrong order read more

Went thru the drive thru and ordered a 30-ct nuggets, 2 medium waffle fries, a spicy chicken sandwich and a large lemonade. But I realized they had overcharged us- double. We got our order and it had 4 extra waffle fries. So I rolled the window down and told the employee directing traffic that we had 6 waffle fries. They directed us to a parking spot and said they were getting the 30ct nuggets and sandwich. Less than five minutes later, they had brought it to us. We ended up getting more food than we had ordered because they told us to keep the food they had already given us, so it all worked out in the end. read more

Without documenting it here, I think they "relaxed" a rule for us, and we appreciated it. Chick-Fil-A's milkshakes are fantastic!

Went to the Chick-fil-A line only ordered a water and a ice cream cone they kept skipping me my ice cream cone was melted by the time I got it they were just sitting there cussing and talking about one of the coworkers instead of doing their job literally took 20 minutes never going back they took so long my daughter in the back started crying read more

This location cannot seem to manage to complete an order, correctly. No mayo . Missing a sandwich. Missing one drink. Why you all make people return for missing items is beyond me. There comes a point, where, " I'm sorry," just stops meaning anything, when nothing changes every visit. If customers were actually compensated for having to return, chic fIl A would stop apologizing and start actually caring and bother to complete orders correctly. The foods not good enough for the hassle of returning to complete the order, then everything's cold. read more

This location used to have amazing service, the absolute gold standard for service, not anymore I guess. I would say it's because of the shift to pandemic procedures however even when the pandemic hit they were phenomenal, other business' in town modeled their service after them! Within the last few weeks something must have changed because now orders are coming out entirely wrong or not at all. Recently we ordered a couple sandwiches and drinks as usual and the drinks came out with almost no ice in them, and the sandwiches came out wrong. Not too long ago we also visited the same location and my fiancée who is deathly allergic to cucumbers asks every time for no pickles and almost every time we visit gets pickles. We almost never make it out of the parking lot before we realize something is wrong. We love Chick-fil-A a great deal and this location has been great to us in the past with friendly staff, great tasting food, and amazing service but in the last few weeks something has changed drastically and it is very disappointing. We really hope this gets addressed. read more

This was a major disappointment. I was visiting from SF where I am a big fan of Chick Fil a. 1st after ordering and being asked to pull up to a pick up stall. I waited 10 min for an associate come to ask what my name was and what did I order. 2nd she came with only medium drinks when I clearly asked for large. I told the associate and she apologized to come back telling me the receipt shows med and there would be an up charge. At this point just bring my order. THEN a second person comes and asked what I ordered? Hello if you just told me my receipt says medium drinks how do you NOT know what I ordered. Ok I'm done refund please. read more

Well I saw a roach! Then got attitude for Yuri when I balked at a $5 power food cup which the large was smaller than my wrist.

I've always had a good experience with ChicFilet until Saturday, 9/9/23. The service was fine. my complaint was the food. I tried, for the first time, the pimento chicken sandwich. The sandwich had been kept in a warmer. it doesn't take a genius to figure out cheese will melt when kept in a warmer. So, my pimento sandwich had turned into a queso sandwich. it was horrible, and I was very disappointed. just seems that management would know this type of sandwich can't be kept in a warmer. read more

I was here 2 weeks ago on a Saturday and waited 28 mins for my food, then the friends came out half empty. read more

Chick-fil-A - Fast Food Near Me - Bastrop, Texas

Service is always on point. Staff is very friendly. I've had a mix up every now and then but they were very apologetic and immediately remedied the issue. read more