Sooooo slow, and hot always hot inside like 85, I'm waiting 10-20 minutes longer than estimated consistently

DO NOT STOP AT THIS PLACE. The customer service is beyond trash. Would rather get served by a damn baby. Honestly pretty close to what I did get served by. Aka the huge man child that got frustrated by me asking some damn questions about my food. Like sorry I thought you knew how to do your job. The manager has always been a slacker also. This rush happens all the time, yet she still doesn't know how to run her shift to where it won't get stalled like this. Also don't order from this place during a busy time if you want your food made correctly or at least everything in there. EVERYTIME sometimes has been missing or incorrect. CHECK YOUR FOOD because THEY WONT DO THEIR JOB! read more

Place is a train wreck 3/4 times I've been there the wait was so long ai walked out and ate somewhere else. Whoever is managing this place is failing hard. read more

A few things to start things review off with. One extremely disappointing how bad the service was here at this Bastrop location. The first red flag should have been the beer cases left on the floor and there fridge not being fully stocked. Number 2 the cleanliness of the kitchen which was left in such a disarray. Lastly the chicken wings were extremely undercooked. You don't have to have an experience in the food industry to realize when you receive undercooked chicken and poorly cooked food. It was an overall bad experience. I will not be returning to this location. There is no excuse for undercooked food at all. Poorly executed service, which reflects a lot on the management team. Stay away from this location. read more

Waiting an hr and half on wings is crazy then have an attitude when you ask how long . Bastrop has some ok food places but the service always sucks . Do better wingstop read more

just got the worst food poisoning in my entire life from this place. Do NOT order from here

I can see why this location has such low ratings. I have ordered from this WS twice before. The first time the food was ok. It came out hot and in a reasonable time but the food had the slight taste of burnt grease. The order was made and received early in the day so I'm not certain why the food tasted that way. The place was quiet, not busy at the time so I'm not certain why my food wasn't hot! The service was "meh". I would t recommend this location to anyone again until they make some changes. This is a setting that's ok for friends but not large crowds due to the limited space. read more

I got home and they forgot my fries and ranch. what kind of service is that? I know ya'll always busy but who forgets the fries?? Expect at least over a 1HR wait. read more

So I went back to give them another chance and everything was PERFECT! The manager Rea, made sure everything was perfect before we took our order and made sure everything was up to par before we left. They have redeemed themselves and we will return! read more

We waited nearly 45 minutes for 10 wings and sicken sandwich and two order of fries. We were warned about the wait before we ordered, which we appreciate. What we don't appreciate it soggy limp nearly black french fries. Ridic. Just take fries off the menu if they arent going to be cooked right. Nobody wants to go out to eat and be served this garbage. If this was my establishment I would be embarrassed. Stick to the wings and veggies if you visit. Combos with fries are not worth it. read more

Wingstop - Soggy limp 40 minute french fries - Chicken Wings Near Me - Bastrop, Texas

Geneva is amazing! She kept a great attitude when it was slammed! All of the staff there works so hard, take care of them!

Only giving one star because Yelp makes you. Order placed shortly after 8pm. Not ready till 9pm. Fries were hard and cold, soggy and cold. Chicken sandwich could be used for shoe sole repair it was so tough. Wings were hard and dried out. Staff is rude, aggressive, throwing orders across the counter. Please do us all a favor and close this nasty restaurant down and open a Pluckers. read more

Customer service is terrible. My food took forever to get. My wings weren't cooked all the way. Place is full of flies. I couldn't even sit my drink down without a fly trying to land on it. read more

Service sucks I ordered twice and both times I have missing items. They also say your order is coming up please give me an extra 15 minutes that add up to a whole hr!!! 1 and a half for 40pc. read more

Service was horrible and the amount of time it took them to give me my food. People behind me got their food first. I waited 35 minutes to get a simple order. read more

Average and oily food. Makes me feel tired after I eat there. Service is slow. Open lay out to sit and eat. read more

When I arrived to pickup my phone in order part of it was cold so I had to wait an unreasonably long time to get a hot replacement . The young lady's at the register were very nice but overloaded with customers, the phone rang several times with no one able to answer it. The place looked clean but had a bad smell to it. Now 30 minutes after eating I am writing this review and I am sick to my stomach. I will definitely not be returning. One could have the same or better food quality from the H‑E‑B freezer heat and eat section for half the price and not get food poisoning. read more

Wingstop - three pieces of meat in a frying pan - Chicken Wings Near Me - Bastrop, Texas

I ordered 2 days ago, I got there an hour after my food was supposed to be done because I had a feeling that it wasn't going to be ready but to my surprise it was ready ! But today (Sunday, 1/21/24), I ordered at exactly 6pm and I got there at 7:50pm and the girl in the front told me that my food was not ready, that it will be ready in 20 to 25 minutes !! There's no reason that my food wasn't ready, I canceled my order and left. read more

so I called several times to place a order because I live 30 min away. I get there is 4 people working 2 customers in the building 3 people sweeping. What time do y'all turn the ringer off. The rude girl at the front counter said they turned it off because they were short staffed. With 3 people sweeping in the kitchen. That didn't make sense at all. Anyways the girl was super short tempered at rude. So do not try to call in orders here they keep the ringer off when the boss is gone. And the emo kids that work there are the worst. Definitely have no clue what it's like to have to work. read more

Isabel at the front counter can't really handle stress. They were a tad busy and she was visibly frustrated. No customer service and turning people away talking about a 40 minute wait. We got our food in 10 minutes. She continued to do so even once the place cleared out and the cooks were no longer busy. My husband asked for ketchup since the bucket was empty and she rudely snatched the bucket, filled it, put it back, and said there ya go. In and out of the restaurant within 30 minutes from start to finish. Fast but rude service. read more

First time to visit this location. Every vacant table was completely trashed. I figured I would ask once I ordered if they would clean off a table. When I was able to place an order for 30 wings I was then informed it would be a 2 hour wait for them to cook the wings. Thank goodness Chick fil a was nearly in the same parking lot. read more

Ordered my food online n came inside and still wasn't ready when it the time was already 30 minutes

I love me some Wingstop but this location was a little disappointing. The young lady working the register was not communicative and was quite rude. The restaurant itself felt like the AC was not on and was a little dirty. The food was pretty good, though I had to send mine back as they didn't give me the right number of wings and didn't put the sauce on. I would like to see this location step up their game because it is nice to have it in the area. But if not, there are other locations close enough that might have a friendlier staff and more enjoyable environment. read more

Wingstop - 8 boneless wings with garlic Parmesan and original hot, veggie sticks, ranch, brownie, Smirnoff - Chicken Wings Near Me - Bastrop, Texas

Amazing lunch!! Saturday September 4th, the Bastrop Wingstop team did amazing & the cook FELT like cooking! Thank you Wingstop employees for showing up to work & providing excellent customer service! It was greatly appreciated!!! read more

Pretty darn good foods. They really care about clean the place is and making sure everything fresh

So I had a problem with a delivery order and the manager remade my order to pick up. I got home and ate and about 45 minutes later , I got sick ! I have food poisoning! I've been sick all night and all day so far. I shared my experience with some friends, and found out that 3 of them also got wingstop from this location and also have food poisoning!!! read more

Horrible customer service.. Asked for call. From owner or district manager. Was guaranteed I would received one. That was two weeks ago and still nothing read more

I placed a mobile order at 12:45 while still at work. I head over there, tell the cashier my name for pickup and she goes and checks on it. Tells me 5 more minutes. I sit down and wait. During this time, a few others came in and ordered their food. I know it takes about 20 minutes to make. Well 5 mins, turn into 10, then into 15 minutes of extra waiting. The few customers who came in and ordered their food, got their food before mine was finished. What's the point of ordering ahead of its not ready the time my app says it will be ready! I was very frustrated and annoyed. I got no apology for the wait, nor did the cashier check up on my order after the first time. I probably won't be back for awhile because of this experience. read more

placed an online order an hour in advance with a designated pickup time & they were over 30 minutes late with getting me my food.

This location is consistent in one thing, providing poor service. I ordered a ten piece with "two sauces and one dip," but was vehemently told I can only have "one sauce and one dip." Customers should not have to get into an argument with the cashier over what it says, clearly on the menu. I'm not calling out the cashiers name because it doesn't matter. I never should have to argue about what I'm paying for. Customer service training is in order at this location. I'm sick of the consistent rude service at this location and no thank you to the silly computer generated response from the Wing Stop corporate office telling me " how sorry they are and they hope I'll come back." We can all see on Yelp that everyone gets the same persona non grata response. It's time to start taking care of your customers. read more

Went in the other day and no one was taking precautionary measures. No gloves, no masks nothing. I had to go in and get my food, no one came outside to bring it to me. The cashier proceeded to dip my cup in the ice container to fill it and then poured my tea. Safe to say i got a new cup. My food was cold and my fries were burnt. Very sad day. read more

No sauce and dry and tough. This is supposed to be bbq wings. I'm a big fan of WS but gonna be awhile or ever before I come back and pay top dollar for bottom quality. read more

Wingstop - 3 of 8 all the same - Chicken Wings Near Me - Bastrop, Texas

I love their wings but the management at this place is HORRIBLE. She is not only rude to the customers but to the employees that work there too!! I will not be returning here this is the 3rd time I've had a problem with their disgusting "service". read more

The wings we're decent, but the lemon pepper seasoning smelled and tasted like dish soap. The cashier seriously needs to work on her people skills. And lastly, what kind of wing establishment doesn't give their customers napkins?? The communal bathroom roll of paper towels was laughable. This was our first time at a WingStop restaurant so I'm not sure if this is normal. read more

The wings were good. A little bit expensive we had 4 adults and bill was $53. Wings were good and crispy. Love the garlic and the Cajon wings read more

Wingstop - Good deal for dinner - Chicken Wings Near Me - Bastrop, Texas

Excellent wings and sauces. Bbq, louisiana and garlic parmesan are great. Service was friendly too. I just hate waiting 20 mins for wings but the taste makes up for it read more

Bring back the teriyaki wings would make me happy. It would be nice to see lower prices Chicken is a little over cooked but very good tasting. Wet wipes would be nice. Great staff. read more

They should have told us that it would take about an hour to receive our food, otherwise we would've bought wings and cooked them ourselves. The bad attitude from the lady with the tattoos didn't help either read more

They messed up our order then persisted to argue about it with us. manager wouldn't acknowledge us afterwards to the point where the front cash had to ask her if she was gonna help us . Manager catches an attitude and then sits on her phone right in front of us poor management. Sucks to see this is allowed in establishment read more

Very good wings and service is usually good. I used to hate this place because of the fries because honestly they are terrible. But if you are just looking for wings they've got some good ones. Also a little pricey. read more