I had such a great experience from start to finish. The spa was clean, calm, and welcoming. The…read moretherapist did a great job and worked with me and what I needed. Highly suggest!

Really great place with wonderful people! Will go back soon for sure. Thank you for the amazing…read moretime.

Great spot to relax and unwind, the best therapists ever! Shout out to CiCi and Sweet, they're both…read moreawesome! The facilities are always clean and the beds are warmed. I've always had a great experience here. * Make sure to get an appointment online or over the phone. They do take walk ins, but are usually booked unless you have a reservation.

They are very kind here. It was easy to book over the phone…read more I went in for the 60 minute massage. I noted on a card that I would like more emphasis on the lower back and shoulders. I've been to different massage places but this was the most unusual experience. Most of the time the massage was dry rubbing or constant rubbing me. It was also pulsating massage instead of a nice subtle pressure. I've done deep tissue and swedish at multiple places so I thought this was odd. Additionally, when they massaged my neck, I felt like they were pressing down on my carotid artery. Overall, I felt like the person doing my massage wasn't trained well or it was overall very odd. I disliked the constant repetitive rubbing over my shoulders. There was no compression and it just felt like they were just rubbing to make me feel like this was deep. There was no variation in technique at all. I was really disappointed by my experience.

Wow. Best masseuse I've had the chance to get a massage from in quite awhile. I've tried a ton in…read moreSan Mateo (and all over Asia). Shirley is very talented, has very strong hands and has a deep understanding of the body. She was able to get some of my deep knots to the surface by massaging other parts of the body. I booked a two hour deep tissue and she definitely delivered. The place is professional and clean, but note that it is not a spa. I don't think I'd come here for couple massages or a "luxurious typical relaxing" experience, I'd come here for a truly relaxing massage that'll help heal your body. Also, this is not a cheap foot massage spot if that's what you're looking for. I think this is actually the perfect spot if you're looking for a real massage. Would definitely come again!

Unbelievable. After a very strong deep tissue massage from Shirley this morning, I am, for at least…read morethe moment 100% pain free. Even at my best, I hurt somewhere all of the time. She truly understands where to apply her hands, mostly without even asking. A well deserved 5.0 stars

Another great massage experience! We booked last minute and were only able to get a 60 minute…read moresession, but it was still totally worth it. The service was relaxing, professional, and exactly what we needed. Next time, we'll definitely plan ahead and call to book a 90 minute session so we can fully enjoy it. My friend and I both had an amazing time and left feeling refreshed. Looking forward to coming back! :)

My friend & I booked Tanya & Paula. I personally had Paula (I think) but I didn't confirm my…read moremassuses' name or had heard her say it. Overall she was great but she forgot to do little things like massaging my other toes when she massaged the other. She really kept going on my key points that I've circled & asked if the pressure was ok. Wish the massage lasted longer but it was good while it lasted. Whoever checked us out didn't seem super friendly. Hence, the 4 stars. She swiveled the tablet when it showed tip but didn't offer the choices to pay tip in cash. She assumed we had already known to put it in the envelope. After we checked out and left, she immediately clocked out for work. Their automatic tipping is set to 20%, 25% and 30% by the way.

I had my first real massage and sauna session at Kanna Spa. I am officially hooked!…read more I booked a last-minute appointment with Isidro and didn't really know what to expect, but he was amazing. Super attentive, warm hands, perfect pressure and very welcoming. He targeted all the knots in my neck, shoulders and back, while still giving a full-body massage. Such an excellent first experience. I initially scheduled 60 minutes but ended up extending it to 90 minutes during the session lol. I seriously didn't want it to end. He worked nonstop. I don't even know how he wasn't tired. We started at 6:45pm and finished close to 8:45pm, so he even gave me extra time. I almost fell asleep at the end when he told me to relax and take my time getting up. Thank you Jenny for helping me book such a last-minute appointment and thank you Isidro for being so attentive to my sore neck and shoulders. I will definitely be back!

From start to finish, everyone we spoke to and received spa services from was amazing…read more My sister opted for a spa day before her wedding instead of doing a bachelorette party. Her only request was a hydro facial and deep tissue massage at the same place. I found this spa offered both services and my mom and I decided to take her here. My mom called to schedule the services and I called for more information about facials and recommendations for my eczema and sensitive skin. I found out the day we requested might not have an esthetician available, but Jenny and Tiffany texted us and really helped try to find a good time and day that would work. They figured out how to schedule both sets of services so they would work with just one esthetician and made it feel very smooth. I ended up getting the City Life facial with Kim plus the lymphatic drainage add on. She was wonderful!! From start to finish, I knew I was in great care. I also got a deep tissue massage with Sammy and she was just as wonderful. I left feeling incredibly relaxed and I know my sister did too. She said she fell asleep during her massage ‍ Thank you for all your help and care!

Living in the East Bay (Yup, about an hour drive), I know I'll be making this trip as my new go-to…read morespot for a high-quality, 1-hour massages! On my first visit, I worked with Amy, who did an incredible job addressing the specific issues I noted on the intake diagram (my right ankle and left shoulder). She was very professional and asked upfront if she should focus on those areas or avoid them. I told her she could 'go hard' if she wanted; while she didn't overdo it, she maintained the perfect amount of consistent pressure to provide real relief to my shoulder. My ankle is a bit of a trickier issue from rolling it, but the steady pressure she applied really helped alleviate the tension for a while. My second visit was with Eva (I believe that was her name), and she was equally amazing. Like Amy, she checked the diagram first to confirm my focus areas. It's clear the staff here is trained to actually listen to both the intake notes and the client, which is an A+ in my book. The experience has been so consistent that my friend and I decided to go all-in on the 10-massage package. We'll definitely be coming back again and again. If you're looking for a place that actually pays attention to your recovery needs, this is it!

Oh my goodness, this might be the most painful, but rewarding massages I've ever had. When they…read moreasked what strength level I wanted, I told them i wanted it HARD--and boy did my masseuse deliver. I told her I had shoulder pain and she immediately felt that my shoulders were tight. She made sure to pay extra care and attention to them and to remove all those stubborn knots. I felt well taken care of and was impressed with her over all strength. Only reason I'm docking one star is that my appointment started 30 minutes after the reserved time. This was not too big of a deal, but just a minor inconvenience. Be sure to give yourself buffer time if you have plans afterwards. There are some street parking in front, but there's a lot in a back with ample space.

After a few years of coming here regularly, I realized it was finally time to leave a review…read morebecause places like this truly deserve the recognition. As someone who works long hours on my feet as a chef, finding a spa that consistently delivers quality service, reasonable prices, and genuine care is rare. It's become part of my routine for maintenance and self-care, not just a luxury visit once in a while. Great service, kind staff, clean atmosphere, and a genuinely relaxing experience every time. San Mateo is lucky to have them. Thanks.

I'm so glad my husband discovered this place! He booked us a Groupon for a 2 hour couples massage…read moreand facial. The space is very large! We appreciated the onsite parking as street parking is horrendous around there. We felt welcome throughout our stay, even though majority of the workers speak Chinese and only minimal English (we didn't mind). Our massages were heavenly. Soo much pressure and so relaxing. We had a man and woman but we did not catch their names. Just fyi you don't get much guidance, so I'm glad I had been to a massage before as I could explain the process to my husband. I was glad they had larger size robes available - always a source of worry for me. The facial was also great. Be aware they do extractions without asking. I do hope they sterilize their equipment. I did appreciate seeing the aestheticians certificates displayed. Others commenting on tips should know is expected to tip with massages - based on the typical service price, not the Groupon price. There is a sign by the desk to assist with calculating it. Overall I think the services are good value and I look forward to returning! Thank you.

I was looking for a good and clean spa to get a massage And…read moreI visited this place I have a incredible experience From the moment I walked in The atmosphere was serene and welcoming with calming scents and soft music The staff was professional and attentive they make sure I was comfortable Through my visit My massage therapist Lynda was Highly skilled Targeting my pressure points and living me completely relaxed The facilities were well maintained Adding to the overall sense of tranquility I left feeling rejuvenated and I would highly recommend this spa to anyone who's looking for a good massage

I've been to Thailand before so I know what a good massage feels like. I booked 60 minutes…read moreoriginally, ended up adding 30 minutes when I walked in, then extended to a full 2 hour session. Wendy was amazing and really relaxed my entire body! The backwalking massage is so so good ‍

I recommend Elements San Mateo 100%! I have been having massage treatments at Elements San Mateo…read morefor 2+ years and I am completely happy with them. Receptionists are very polite and friendly. They call me if I forget an appointment. Getting a call is very helpful, as I might miss text messages. My massage therapist is Amber. She offers deep tissue massage and it is extremely effective. I have consistently had tightness especially on my right shoulder blade area and it has been bothering me in the past 20+ years. Ever since I started getting massage from Amber, while it's still there (well, it will never goes away, as partially it comes from using mouse everyday), but well, it doesn't bother me at all. It's a huge difference for me. She give me advice on stretching, bed setting to reduce muscle tightness. Thank you Amber and I always look forward seeing you and getting treatment from you.

I can't recommend this massage place enough. The front desk is always kind and smiling. And after…read morehaving massages from multiple therapists there I'm blown away by the amount of quality bodyworkers. Billy is exceptional and released tension in my hips and low back that had me feeling like my entire body exhaled after our session. Garion is such a unique therapist who created a safe space for an emotional release combined with breath work and energy work. And lastly , Ian is one of the best massage therapists I've ever had. First membership I've ever purchased and absolutely zero regrets!

Fantastic experience. This place is efficient, easy to book, and had an excellent massage with Eva…read more I'm a small woman and a lot of places won't give a massage as hard as I like - Eva did a fantastic job and was willing to give the deep kind of massage that I asked for and love. Will be back!

A bizarre experience…read more I was 4 mins late to my massage and the front desk person let me know they'd have to deduct it from my 60-min massage booked time. I said that's fine. I then sat for another 5 mins in the lobby waiting for the masseuse to come out. The front desk person rushed in trying to find my masseuse, who then came out and looked at me confused. Then.... HE REACHED INTO MY PURSE?? and tried to grab an envelope I had just gotten from a bank. I was alarmed and shocked and said "this is mine." The front desk girl saw all of this happening just in time as she came out and said "Dennis!" I was, at this point, confused and uncomfortable but didn't want to forego the deposit I had paid for my massage already. So, I went along with it and followed Dennis (masseuse) in. All in all, I got a 45-min massage and had a man I had never met try to reach into my purse. The massage was OK. I came out and asked the front desk girl why my masseuse had reached into my personal purse and she remarked "yea that was crazy, I can't believe I saw that too. I'll talk to him and management." I still never received any communications as to why this establishments masseuse reached into my purse at the lobby. I felt very uncomfortable and only after I flagged this, the front desk girl gave me 10% ($7) off of my massage. For $7, I'd rather not have a man dig into my bag??