Izumi spa is a Clean And very professional massage store .feels very comfortable Will coming next time,

I don't recommend this place. 1. I didn't like it because they didn't rub the parts where I placed that I wanted the massage. 2. I asked for a gentle massage but all they did was stretch me and touch certain parts of my body, no oil was used but on a few occasions. I asked for a massage not to touch several parts of my body. 3. I understand if the staff is already tired and has no breath to massage you. 4. I don't understand why they give you the sheet, if where you put that you want the massage they don't give it to you, why do they want to know if I liked the massage, when I put that I hadn't liked it, the receptionist started yelling at me, that if I wanted a massage I should pay for the strong massage, and I replied that I wanted a soft massage, I don't like it strong, but I wanted a massage, not just to be pressured. He didn't like my opinion and didn't let me continue, because he started making a fuss about all the staff. 5. The receptionist is not trained for her position, because she does not accept constructive criticism for the place. They have a lot to improve, if I recommended this place the truth is not. One is going to get a massage to leave relaxed, not stressed by the reception staff. I don't blame the girl who gave me the massage, because I understand that we all get tired. Hire a person trained in reception who knows how to do their job and is kind. read more

Cathy is amazing! She is very professional and knows exactly how to adjust the pressure to make the massage both effective and relaxing. She paid special attention to the areas where I had tension and soreness, and I felt so much better afterward. Cathy is also very friendly, attentive, and makes you feel comfortable throughout the entire session. Highly recommend her--I'll definitely be back! read more

I came with my friends we paid 340 dollars for an hour of massage, my friend and I were not given the massage we paid for, they only put pressure on my back, when leaving my feedback she did not want to agree with me and her attitude was rude. I just wanted them not to force me too much but I did want my massage!!! read more

I have to back up what Neha said. I literally got rushed out due to poor scheduling. I arrived on time, even early. It started on time, but ended early. There's almost certainly some kind of Newton's Law of conservation there. As in stop, told to hurry up because the next person was there already. They had two people changing the sheets to go faster, but they did manage to pause for the tip. Being a good person, I left the full recommended tip. But I must admit the thought of zero was dancing in my head. I felt so humiliated! Note the lack of response. That is quite telling. I was actually going to go today, but then remembered and didn't do it read more

Izumi Spa - Massage Therapy Near Me - San Mateo, California

I had an excellent hot stone massage! It was very relaxing. My therapist was kind, professional, attentive, and very skilled. The hot stones felt amazing and helped relieve so much tension. Great quality service from start to finish read more

I have a lot of muscle tension in neck and shoulders and I felt so much better after my massage. Luci was my therapist, she did a great job. read more

I decided to check this place out while I was waiting for my car service to finish. I did not know what to expect but really needed a massage for awhile. Lulu was my masseuse and she was beyond incredible! She not only gave me a good deep tissue massage, but also stretched me in so many ways that I heard my body cracking in different areas. Now I go there consistently once every two weeks. Thank you Lulu! read more

I've been here several times over the past few years and have even brought family members along. I've had okay massages before, but most of them have been great, which is why I've been returning. However, this evening, I had the worst experience here. First, they offer a stamp card where you get a free massage after 10 stamps or so. I left my stamp card at home tonight, so I asked if I could just get a new one. The manager said they don't give out stamp cards to returning customers, but only new customers. This didn't make sense because stamping an existing card would've been the same as stamping a new one, but oh well. That's fine. Then, when it comes to payment, their advertised price for a 60 minute massage is $75. I paid cash this evening, so no issues there, but my sister who came with me paid by card. She was charged $79 for using a credit card. We questioned them because my sister has always paid $78, including her last visit which was just a week ago. We were then told that they charge $4 extra for credit card, but only $3 if using a debit card. It's a $1 difference, but this practice is very shady. I am not even sure they are allowed to pass on credit card fees to customers. When it was time for the massage, the lights weren't dimmed and it was cold. My sister's massage table apparently had a heated blanket, but mine didn't. My masseuse didn't bother fixing the blanket over me and she also left in the middle of the massage for about 4 minutes. Also, the towel that was over my head while facing down fell off my hair at some point, but the masseuse eventually picked it up off the carpeted floor and used it to cover my eyes when I turned over and was facing up (just so gross). Upon checking-in, they also ask you to fill out a sheet where you can indicate what body parts you want them to focus on and/or avoid. I indicated not to touch my glutes and arms, but the masseuse did anyway. This isn't such a big deal, but why have your customers take the time to fill out this sheet every single time if the masseuse isn't going to accommodate the request anyway. After the massage, they have you rate their service on the same sheet you filled out upon checking-in. They also have your masseuse standing there by the door waiting for their tip. So awkward. Needless to say, they lost a returning customer this evening. read more

For the cost of quick appointment last Monday (7/7), the Hot Stone Massage Fully Body Massage with Maya was amazing. The massage started promptly & lasted for the duration of time promise. She is polite, understands how much pressure to apply & knows where you hurt & need healing. The place is clean, comfortable & relaxing. Definitely recommend if you are looking for a no-frills, affordable & great massage. I decided to be a VIP Member which was explained well. read more

Izumi Spa - To get more discount, I enrolled for a year. - Massage Therapy Near Me - San Mateo, California

Great therapeutic experience, relaxing and pain relieving massage. I have sport related muscular ailments from my neck all the way down back and legs. The deep tissue hot stone service was so good. It helped loosen my muscles and melt away the pain. The staff was friendly, professional, and responsive to my needs. If you are looking for the real deal, I recommend trying Izumi. read more

Lucy was amazing. Came in with a migraine. Asked for aromatherapy with the massage. Left completely relaxed and no headache.

I've been coming to this place for almost three years, and the massages are always professional. Their deep tissue massage is especially great--they really know how to find the right spots and relieve tension. I highly recommend Candy and Laura. They are both excellent therapists and consistently do an amazing job. read more

Fourth time to this wonderful spa. Tiffany was so conscientious, skilled, thorough and has an excellent attention to detail. I left feeling better than I have in weeks!! Thank you Tiffany!! read more

Great massage spa been going here for a few years. Can't go wrong with any of the masseuses they are all great highly recommend this place.

This place is amazing. Wonderful staff and great service. Very clean and well organized. I am planning on giving my family gift certificates for xmas, Thank you again for the great massage. read more

For my birthday, my husband booked us a couples massage at the izumi spa. For the 75 min, it costs $190, and if you want to do an add-on, it's an additional $10. If you need more info, go to their website. Can't take photo inside. I did a deep massage, and he did a sports massage. It was so good. I really needed that massage. It hurt so good. Haha. My massage therapy has magical hands. She was hitting all the knots I didn't even know I had or had. My only complaint is that it was a bit noisy cuz the couples massage room is next to where the customer checked in. Otherwise, everyone was so nice. I would go here again. read more

Izumi Spa - Massage Therapy Near Me - San Mateo, California

I've been to Thailand before so I know what a good massage feels like. I booked 60 minutes originally, ended up adding 30 minutes when I walked in, then extended to a full 2 hour session. Wendy was amazing and really relaxed my entire body! The backwalking massage is so so good ‍ read more

This a good places to relax , to get energy back to your body ,free parking, accessible

60 minute deep tissue with hot stones from Chloe was a perfect way to end the week. Chloe kept the pressure deep for the entire treatment. Definitely coming back. read more

Do not get a side-by-side foot massage if you want to relax. Friend and I got foot massages at the same time. We were in a cold curtained room with two recliners and a table. My friend's masseuse would NOT STOP TALKING THE ENTIRE HOUR! Although they whispered, it was distracting and annoying. They were more focused on their conversation than on our comfort. I left more tense than when I first got there. read more

Great massage like I can't say enough. She knew what my body needed worked on what was stuck and left me completely relaxed both physically and emotionally. . The atmosphere is so peaceful in the massage room. This was a wonderful experience... read more

Always amazing! Calm, clean, respectful! Pricing is amazing for the services. Best massage I've ever had. Repeat customer, I bring friends.

The massage was very good. However for 90min (body and foot) massage i was given only 75 minutes of massage. When i questioned their timing , the owner (who was on phone) argued with me saying we calculate changing of clothes , transition from chair to bed and dressing back up, in those 90minutes . I have taken massage in several places but never heard this rationale. Every place I have been, the massage time starts when masseuse starts giving massage and it runs till the time you have requested the massage for. The owner even advised me not to take combo massage going forward to avoid such confusion, since combo massage is cheap. This shows their lack of transparency. As per owner"s calculation the massage was still 10 minutes short of 90min( even though it was 15min short) yet she had the audacity to argue with me for full 15 min blaming me for over expectation. I would have given this place 4 star but poor customer service makes me wanna give 0 star. For $120 i expect full 90 minutes of massage and not 75min. The massage given in those 75 min was no doubt very good( 1 star fr that) but not being transparent in tracking time/ services and gaslighting the customer instead is not professional. This was my first visit to this place and also my last! read more

Today I received my 1st ever massage and it was amazing. The young lady and I believe her name was Lucy did an excellent job. Didn't know what to expect. My job is stressful and requires quite a bit of physical activity. My back, legs and neck were aching when I arrive. After the massage I felt like dancing. Yes..definitely will return when the need arise. Service and atmosphere were wonderful! (Toni C) read more

Friends and I went here to relax and unwind but the masseuses we had were very unprofessional. All they did was talk the whole time to each other during our foot massage. My masseuse kept stopping while she was talking. In addition, the place was cold and they don't even provide blankets. But my masseuse put my jacket on me at least.....uggg. Never again. read more

I was looking for a good and clean spa to get a massage And I visited this place I have a incredible experience From the moment I walked in The atmosphere was serene and welcoming with calming scents and soft music The staff was professional and attentive they make sure I was comfortable Through my visit My massage therapist Lynda was Highly skilled Targeting my pressure points and living me completely relaxed The facilities were well maintained Adding to the overall sense of tranquility I left feeling rejuvenated and I would highly recommend this spa to anyone who's looking for a good massage read more

I came here on a friends recommendation for a Swedish style body massage. She said it was best in the peninsula so I came to try. I circled for soft to medium pressure and it was perfect for me. My masseuse was gentle and with slow and smooth movements which really helped relax my muscles and the tensions. I also got hot stones which the warmth was perfect for cold weather. The stones felt especially great on my shoulders and back. The space was also super clean and overall just great professional service. I felt amazing after, more relaxed and a lot less tense. I would definitely come again and recommend to people who want relaxation and stress relief. read more

Incredible experience! Felt like a new person after! If you're in the area, definitely stop by!

After a cup of coffee and a drive from the East Bay, we were about 20 minutes early for our couples massage. At any other massage place we've been to, it has never been an issue to arrive early and use the restroom, but apparently it is at Izumi. I asked and was blatantly told no, followed up by a "it was only for customers". I explained that we were early for our appointment and the answer was still no. She offered to call the manager which at that point it dawned on me that I wasn't going to be able to relax during a 90 minute massage with a full bladder and if this is how we were treated prior to the appointment it probaby wasn't a good indication of how the massages would go. We left and took our business elsewhere. read more

I've been coming to Izumi spa for several years now. All the massage therapist have been great! It's my go to spot for relieving muscle tension and stress. Highly recommend. read more

We had a wonderful couples body massage here. You can really tell the masseuse has a lot of experience. The pressure, technique, and flow were all very good. The staff were warm and kind, and we felt comfortable from the start. The spa had a clean cozy atmosphere, and the quality of the massage was great compared to other places around here in the bay. We were very happy with this experience. read more

Oh my gosh Annie was the best massage I've had in a long time. This place was amazing the staff was so kind and went above and beyond to accommodate me. My angels in Belmont they will take great care of you read more

We came here for a couples massage and had an amazing experience. The staff was friendly and attentive, and the quality of the massage was exceptional, even compared to more expensive places we've been to. We chose the 60-minute Swedish massage and were given a room right across from the front desk. While the room doesn't insulate sound as well as those behind their main doors, it has drapes covering the entire area to ensure privacy. There was a new masseuse training and was very polite, attentive, and checked in on the pressure throughout the session. They also offered us a stamp card to accumulate a free massage at check out. We had a wonderful time and highly recommend! read more

Treated my cousin and myself to a 60-minute Swedish massage this past weekend, with the aromatherapy and hot stone add-ons -- such a nice little self-care moment! I get massages pretty regularly, so I'm pretty picky when it comes to technique and overall experience. Izumi Spa really stood out -- everyone there was super kind and checked in with us throughout. The massage itself left me feeling much more relaxed, though I do wish the aromatherapy scent (I chose eucalyptus) had lasted a bit longer -- it faded pretty quickly (~5min). That said, I'd still totally recommend this spot for the great service and reasonable prices! read more

This place used to be my go to every time I was sore or just needed my body to be repaired again. However they've been changing things here and there lately and the manager is super rude on the phone, if you have a favorite employee she gets annoyed. She needs to get away from answering phone calls! Other than that it's a great place, but just hard to get a room since there's very little of them, they should figure something out about that. read more

I love coming to Izumi spa when I'm feeling tense or sore. The masseuses here, especially my favorites Candy and Lucy, are so great at finding my sore spots and really working to get out my knots or stretch/massage out any stiffness. Honestly, their massages are so great I often end up just booking a two hour massage cause they so helpful for my body, and it gives them really enough time to focus on my whole body. Just note that the rooms are not any sort of luxurious room. Izumi spa is clearly a place for a good massage, not any sort of fancy ambience. Additionally, it's important to note that paying cash helps decrease costs, and there are additional surcharges for deep tissue massages, which makes sense since they really get deep and work out the kinks. Thank you all for helping me take care of our body. I can't wait to come back. read more

I went in to Izumi for a Swedish massage. Half way thru the massage, she rolled down my underwear, in the back and exposed my butt Crack. I felt very uncomfortable but didn't say anything. I figured it was part of the massage but was it. I have been thinking about this since yesterday and think was I taken advantage of. It was a woman. Why would she do that. Won't be going back. It was a weird experience. ​ read more

If I could give zero stars I would . They cornered me till I left a tip and I had to go to the emergency room after due to an injury from the massage . I told the lady not to touch a certain spot and she kept attempting to massage out a bruise which then created swelling around my spine and left me injured for weeks read more

I had been a VIP member for over a year and had generally been satisfied, until I noticed my massages were consistently running short. After a while, I decided to time one of my massages. I confirmed it was again shorter than the full hour I had paid for, despite arriving early for my appointment (which I always had). I brought this to the attention of the front desk. At first, they denied anything was wrong, gaslighting me and referencing the security footage. When I asked to actually see the footage they were referencing, it became clear I was right: there was a 10-minute discrepancy. And they still tried to convince me I was wrong. Eventually, they only offered me 5 extra minutes on my next session. I explained this wasn't a fair resolution, especially as a loyal customer, but they refused to honor the full time I had lost. Still, I gave them one more chance. Unfortunately, the next massage I got was again under 60 minutes and they didn't give me the 5 extra minutes they'd promised. This massage was 15 minutes less than promised because it was 50 minutes when I should have got 65. When I brought this up, the manager told me this was "standard," citing setup time as a justification. I found that unacceptable. Every other massage place I have ever been to will massage for 60 minutes if you pay for 60 minutes. They refused to offer any partial refund and even asked me to leave a tip. I declined because tipping for incomplete service didn't feel right. As I left, the situation escalated. The manager chased me out the door into the parking lot yelling that I was no longer welcome because I didn't tip. I asked for a refund for my remaining VIP membership then (which still had 5 months left on it) and she told me to "go to hell." I've never been treated so horribly by a business. I got a massage once a week from this place for a year and a half. I always tipped well. I just didn't want to tip this time because they didn't give me the service I paid for. This experience was deeply disappointing, both in terms of customer service and professionalism. I won't be returning, and I hope that others read my review and choose to go somewhere else where they will not be treated so badly. Updated after the business's response: If you're thinking about going here after reading the owner's response to my review, I strongly recommend reading their other 1-star reviews, or even the slightly negative ones, and seeing how this business responds. The way they speak to people is alarming: dismissive, aggressive, and often threatening. In my case, they actually followed me to my car. I felt genuinely unsafe. That's not something I say lightly. I don't usually write reviews, but I've worked in customer service my entire career, and this situation was beyond outrageous as the owner just pointed out. I knew they would either twist the truth or pretend the incident never happened, because that's exactly what they've done to me before and in response to others. And in this case, when they couldn't spin it, they simply acted like it didn't exist...like I don't exist. I was a VIP member. Please be aware that this owner would NEVER give me the refund they are pretending to offer on this review. They would lie, gaslight, and threaten me to take the negative review down if I called them. There was no misunderstanding. It happened exactly like I said with no exaggeration. The customer service was never good here. I kept coming because the prices were good and I get regular massages. But the entire point of a massage place is to relax you. That's the bare minimum. This place is stressful. There are plenty of other places with similar prices and way better treatment. Don't settle. You deserve better. read more